5/5
Had a great viewing today and have more in the week. Josh S was absolutely great! Very informative and friendly. Would definitely recommend HoldenCopley!
Trusted Agent profile
★★★★★
2,719 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,719 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
695
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Showing 1,876 reviews on Google only. Show every review
5/5
Had a great viewing today and have more in the week. Josh S was absolutely great! Very informative and friendly. Would definitely recommend HoldenCopley!
4/5
It was a tough start , hence 4 stars , but once Darbi and her team got on the sale it went very well . The girls at the Hucknall office are lovely and always available when needed .I would use them again if they had properties in Derbyshire. So we'll done Darbi , Sarah, and the other ladies in the office and use this estate agent with confidence.
5/5
Chantice has been very helpful & responsive, would recommend using Holden & Copley if you are purchasing your first property, everything was very clear and beginner friendly.
5/5
Holden Copley were really helpful with our move, we had no delays with them and were really impressed with their communication. Would definitely recommend!
5/5
I have just sold my house through HoldenCopley the service they offered was amazing but I wanted to say a big thank you to my consultant who was assigned to me through this journey being Eleanor Amery who showed great passion for her role from the get go always going the extra mile and being there every step of the way for me and still is by helping me look for my new home I can not thank her enough I truly would of been lost with out her she is a true credit to the company
5/5
Great experience and smooth running dealing with Holden and Copley, Chantice has given us great customer service. Highly recommend using.
5/5
Hi Mellisa Thanks for your email. A big thank you to you and your team for making this purchase absolutely smooth and hassle free. I couldn’t have hoped for a more professional and timely service. I hope we can do this again in the future. All the best Ola.
Hi Ola, thank you so much for the review!
5/5
Had a viewing agent called Josh take me round a property in Sherwood. On time, very welcoming, helpful and all round great experience with him. Thank you
1/5
Not good experience so far. I have lost count of times trying to rent with this agent. On first approach they made us feel relevant and at ease but after every single application up to 10. They send emails that we are unsuccessful and say it has nothing to do with our application. No reason given or anything. I just think they don’t have a good approach to selecting for rentals. It’s all let down. I wouldn’t recommend.
Thank you for bringing this to our attention, I know that Layla has been working closely with you to find you a new home and we apologise for not being able to find you one yet! There is another property that we would like to discuss with you that will be coming to the market shortly which my colleague will call you tomorrow discuss the details on once confirmed. Many thanks
5/5
We had two house viewings with Josh S. today and were very pleased. Josh answered all our questions and very kindly also suggested a few other properties in the area which hope to request viewings for.
Hi Treshi, we are so happy to hear that! Thank you for the review.
1/5
We wanted to view a house today (Friday) which went on the market two days earlier (Wednesday). When we phoned Holden Copley, the agent was being very coy and evasive, telling us there was an open day on the Saturday, but that it was full and we would have to view it the following weekend. We then received a call some hours later telling us the house had just been sold. What's weird, is that they didn't even ask how much we were prepared to offer. I highly doubt a seller would accept the first offer in this current market, the day before they were meant to be having viewings. I don't think there was ever an open day. Definitely some underhand tactics going on here.
Good afternoon, I am sorry to hear your feedback! Would it be possible if you could contact our office or email helen@holdencopley.co.uk so we can gather more information from you to look into and discuss further? Warm wishes.
5/5
As a client of this company I can say the customer service is outstanding. Georgia that was my agent was always helpful, responding promptly to my emails. Nothing was too much to ask, any enquiries or questions she provided all the information that I needed.
We are so happy to hear this! Thank you so much :)
5/5
The team were great in handling our move in, special thanks to Layla who was our main point of contact. Everything was sorted really quick and the move in box was a lovely touch! Thank you.
Hi Gemma, we glad you were moved in quickly! Enjoy your new home :)
5/5
I have been adversely affected by the cyber hacking on the conveyancing firm I used, as recommended by Purple Bricks. Melissa at HC has been lifeline. She has always been so helpful, sympathetic and a lot more responsive than my own conveyancer. I would not hesitate to recommend Holden Copley
5/5
Holden Copley have been great. They’re very helpful and informative. Had a viewing with Josh S and he was super friendly. Such a great service!
5/5
As a landlord, I have always found the lettings team to be, quite simply - brilliant. The team works extremely well together and everyone I have spoken to there has always been highly efficient, extremely helpful, and genuinely pleasant. I have no doubt there’s a lot of hard work done in the background by many people there, but I am particularly grateful to Luke, Layla, Chloe, Nicole, Zoe, and Kerry, I appreciate their top quality help and support very much.
5/5
Stop looking for a 5* estate agent, you’ve found them! Due to family bereavements we had 2 properties to sell in 2021 & HC were amazing throughout the whole process. Seamless expert service from start to completion, always kept us updated. Knowledgeable, professional and polite, nothing was too much trouble when guiding us gently through the tricky 'probate sale' process. Georgia, Zoe (WB) Laura, Sheryl (Arnold) & all the HC team surpassed our expectations. Thank you :) I wouldn't hesitate to recommend Holden Copley
5/5
Sold my Mother's house with HoldenCopley. Excellent service provided throughout. Constant updates given and speedy response to all emails send. I would highly recommend.
1/5
Worst estate agent I have dealt with! There rental process is really unfair they take 10 people to view a house and then allow all 10 to apply and they choose who they like even though I was the first to send my application in. Not only that no one gives you updates you have to call them they don’t call or contact you and to top it off they didn’t even let me no they had chose someone else for the property I had to call them to ask what’s happening they didn’t even ask if there was anywhere else I would like to look .
Hi Joe. All applicants are emailed if they are not successful. We have checked through the applications for the property you have viewed and unfortunately cannot find anything. Did you apply via our website? The application process for most letting agents isn't via a first come first serve basis, the landlords come to a decision based on a number of factors. If you'd like for more information regarding out application process, please do not hesitate to contact us and we will be happy to help.
5/5
From start to finish the experience was 5 star! I mainly dealt with Tom Mawer, who is exceptional. His attitude, passion and attention to detail is outstanding. He was at the end of the phone every step of the way, even for all my silly questions! He made me feel like I was his only client & I couldn’t of asked for a better service from him! Every member of the team are so helpful & polite. Selling/buying a property can be a daunting & stressful experience but Tom & the team put my mind at ease daily. I can’t thank you enough! You made this experience enjoyable for me! Thank you so so much!
5/5
Recently sold an estate property through Holdens (Bridgford). They were very responsive to my initial approach to them (10 minutes to get a response to my email), unlike some other local agents who couldn't be bothered or were like jumped up second-hand car salespersons. I figure that if an estate agent doesn't respond immediately to me, then what will they be like responding to a potential buyer. Very professional marketing package, and competitive on the price. Melissa was a gem - the buyers agents and solicitors were useless. Melissa chased them at least a couple of times a week for updates and to gee them along. Eventually, after discussing with Holdens I put the house back on to the market due to the delays, which certainly got the buyers attention and completed 7 days later. They certainly earnt their money! I'm looking to sell another property soon and Holdens will be at the top of the list for Agents that I look to instruct.
Hi Chris, that's great to hear! We are so pleased that you were happy with our service. Thank you for leaving us a glowing review!
5/5
Been looking for a new house for our son for several months now, must say the whole team have been very helpful and quick to arrange our viewings. Special mention and a five star rating for two accompanied viewers, Josh and George, always professional, knowledgeable and courteous, very mature and polite, excellent assets to the team.
5/5
We used HoldenCopley for our house move (July 2022) and would definitely recommend. They kept our sale on track, and saw it through to a successful conclusion.
5/5
This is a personal review for Tylor Leeds, Accompanied viewer at Holden Copley. I am still actively looking for my next home and Tylor showed me round a property in Hucknall last week. Although the property itself was beautiful, it did not meet my requirements and so I did not make an offer. However, Tylor was very friendly, open and engaging as well as courteous and respectful! He is definitely an asset to the company and I wish him every success in his future career.
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The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,873 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.