Trusted Agent profile

HoldenCopley estate agents in Arnold, Hucknall, Long Eaton and 1 more

4.7

★★★★★ Excellent

2,719 reviews across 4 offices and 3 platforms

HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,719 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,887

Reviews on Google

All 4 offices

Facebook logo

4.6 / 5

137

Reviews on Facebook

All 4 offices

Trustpilot logo

695

Reviews on Trustpilot

All 4 offices

Our offices

HoldenCopley's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,876 reviews on Google only. Show every review

5/5

Google

Having bought and sold a number of properties in the past I can honestly say this was my best experience by far with an estate agent. The initial appraisal of the property was friendly, professional and I felt the price strategy was well thought out. Communication is excellent, the quality of photos and the way the home was marketed was superb and the viewings managed professionally. I thoroughly recommend them to anyone thinking about buying or selling their home.

Sarah · 31 January 2023 · HoldenCopley Long Eaton

Agent replied · 31 May 2023

Hi Sarah, that is amazing to hear. Thank you so much for the great feedback and the recommendation, we really appreciate it.

1/5

Google

Very unprofessional No one showed up for the two viewings we had booked with them, they couldn’t even bother to call us and cancel. We were ready to pay 10k more than the offer they received a day before our 1st scheduled viewing but again they were not interested so I doubt they want the best for the sellers

Ana · 31 January 2023 · HoldenCopley Hucknall

Agent replied · 31 May 2023

Morning Ana, hope you are well. Sorry if you feel that you haven’t had a good experience. I can’t however find any information that relates to your name on our system. I take all feedback good and bad seriously and would like the opportunity to look into this further, please could you email me matt@holdencopley.co.uk. Kind regards Matt Copley.

5/5

Google

Very good customer service from arranging viewings through to purchase of property. Always available or will call back promptly, and knowledgeable on properties in local area. Would definitely recommend

Jonathan · 28 January 2023 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Hi Jonathan, thank you so much for the recommendation and positive review!

5/5

Google

Holden Copley’s West Bridgford office have been very helpful in finding us a new home and dealing promptly with the initial viewings and offer negotiations. Very pleasant staff and a great system of advising of new properties as they become available.Thanks

Nick · 28 January 2023 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Hi Nick, that is great to hear! Thank you so much for a fantastic review.

5/5

Google

We are buying our house through these estate agents and we have found them to be very knowledgeable, very obliging and really easy to get on with. There is no hard sell and we never felt hassled or hurried. We ended up speaking to all in the office and they were all lovely but a special mention to Emma Baxter who went above and beyond to help us and was incredibly patient with two non tech savvy buyers. Thank you

Noel · 28 January 2023 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Hi Noel, thank you so much for an amazing review!

5/5

Google

Holden Copley were excellent in marketing my parents' property in Stanton-on-the-Wolds. They explained their valuation fully and worked brilliantly at arranging a number of viewings. The interior photographs, aerial pictures and 3D walk around were of the highest quality and whenever I wanted advice or updates someone was always ready to take my calls, with full knowledge of progress made towards the sale. I would recommend Holden Copley most highly to anyone wishing to sell a property.

Paul · 28 January 2023 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Hi Paul, ah that is so great to hear! Thank you so much for the positive feedback and we are glad you were happy with our services.

5/5

Google

They provided great service for my house sale, were very easy to deal with, upfront with their intentions of how to progress and I had no problems trusting their knowledge and expertise. They gave advice when it was needed/ asked, kept me up to date with progress from the buyer and the after sale service has been just as great. I never needed to chase anything as they kept me in the loop and they liaised very well with everyone involved in the chain. Customer service was very important for me when choosing which estate agents to act on my behalf and I am glad I chose them and they exceeded my expectations with the final house price. My house sale went through very smoothly and I believe Holden Copley had a big part to play in that.

Jo-Anna · 28 January 2023 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Hi Jo-Anna, wow thank you so much for a detailed review! We really appreciate it.

5/5

Google

Great company, Laura was very helpful and quick to respond to questions that I had.

Ash · 7 January 2023 · HoldenCopley Long Eaton

Agent replied · 7 July 2023

Hi Ash, thank you so much!

5/5

Google

Excellent service. They are all professional.

Kianoush · 4 January 2023 · HoldenCopley Nottingham

Agent replied · 1 October 2023

Thank you so much!

5/5

Google

Chantice of Holden Copley, Arnold (along with other colleagues) have been very helpful, professional & supportive in trying to sell our property - fingers crossed it sells quickly

Margaret · 4 January 2023 · HoldenCopley Nottingham

Agent replied · 1 October 2023

Hi Margaret, that is great to hear! Thank you so much for the positive feedback.

5/5

Google

I have been speaking to Brooke recently and she has been amazing! Very helpful and informative. She seems like a wonderful asset for Holden Copley. Thank you very much again Brooke for being very helpful to all the queries that I have had.

Vimal · 4 January 2023 · HoldenCopley Nottingham

Agent replied · 1 October 2023

Hi Vimal, that is great to hear! Thank you so much for the positive feedback.

2/5

Google

Initially the service was great, just like the beginning of a relationship, whenever we needed it we were attended to immediately. After completing the mortgage, it seems that the service has changed, my wife and I called several times, no one answered the phone, after several attempts we managed to speak with the attendant, but the person who actually dealt with the whole process could not speak and we were informed that he was busy. My indignation was that she spent 4 days busy without giving us a return, not even answering a call and spending 5 minutes. When picking up the key at the office, I insisted on not even meeting the person we dealt with throughout the process. A simple attention detail left 6 months of work with a not very good evaluation.

Rudinei · 4 January 2023 · HoldenCopley Nottingham

Agent replied · 1 October 2023

Thank you for taking the time to feedback, I'm sorry we didn't deliver on this occasion. I really appreciate you providing the information on your experience and hopefully, we get the opportunity to offer you a five-star service on the next occasion. If you would like to provide any further feedback please feel free to email me directly steven@holdencopley.co.uk

5/5

Google

I've been working with Chloe over the last 12-24 months using the tenant find and inventory service. She has been great, always keeping me updated on the stages of the tenant find, finding solutions when problems arise and always being professional. Very happy with the service.

Matthew · 4 January 2023 · HoldenCopley Nottingham

Agent replied · 1 October 2023

Hi Matthew, that is great to hear! Thank you so much for the positive feedback.

5/5

Google

Holden Copley have made the sale of my home extremely easy! I have been heavily pregnant during the sale and Josie and the team have been excellent at communicating, helpful and efficient throughout the whole process. I would like to thank the team for making it as stress free as possible and I would highly recommend Holden Copley to anyone looking to buy or sell.

Rosie · 4 January 2023 · HoldenCopley Nottingham

Agent replied · 1 October 2023

Hi Rosie, ah that is so lovely to hear. Thank you so much for the kind words and your recommendation :)

5/5

Google

We sold and bought via Holden Copley and had a very positive experience. Friendly staff and always contactable. Highly recommended!

Simon · 1 January 2023 · HoldenCopley Long Eaton

Agent replied · 31 May 2023

Hi Simon, that is great to hear! Thank you for your custom and for the recommendation :)

5/5

Google

My house is SOLD (stc) all within 2 weeks from the first viewing; Meggie Calder deserves a special mention for her enthusiasm, attention to detail, knowledge of the market and due processes, and all with a caring and sharing attitude :) The whole team at Long Eaton provide a very professional approach, and always make you feel welcome and nothing was too much bother! Chris Banting started the whole ‘welcome to HoldenCopley’ and I’m very pleased I went with his advice and direction, so now I’m in the hands of the Progression Team (Sheryl Parker) which is a new experience for me, and I’m looking forward to being guided through a smooth transition with a soonest completion and formal sale! UPDATE (15/12/2022) well I wasn't disappointed!! Some 10 weeks later and the contract has been signed/sealed/delivered; Sheryl was brilliant in communicating with all parties and getting this over the line in such a speedy and efficient manner, especially in the current climate! Much kudos and thanks to Sheryl and the whole team... Great Customer Service all the way through Thank You All

Mark · 1 January 2023 · HoldenCopley Long Eaton

Agent replied · 31 May 2023

Hi Mark, that is great to hear! We are really pleased that you are happy with our service so far and we love working with you. Thank you so much for a fantastic review!

5/5

Google

I can't even express how grateful I am to Long Eaton's Holden Copley enough. My agent, Jasmine, especially, was a huge assistance throughout the entire process. She finally developed excellent communication skills, and within a short time, she had resolved all of my issues. I heartily endorse Jasmine. Thank you so much once more for assisting me in finding my ideal home. Without Holden Copley and Jasmine, it is not conceivable. Best regards, Puja

Magarni · 1 January 2023 · HoldenCopley Long Eaton

Agent replied · 31 May 2023

Thank you so much for your kind words and your recommendation!

5/5

Google

I can honestly say that I cannot fault them from the beginning to the completion of the sale of our property in Long Eaton. Excellent! They advised, supported communicated very well and I have no hesitation in recommending them. We’ll done Holden Copley.

Joanne · 1 January 2023 · HoldenCopley Long Eaton

Agent replied · 31 May 2023

That is great to hear! Thank you so much for a glowing review.

5/5

Google

We are very impressed with Holden Copley. We sold in a week and the communication has been excellent throughout the process. Esther in the office, and Liam on viewings have been fabulous, and from the first appointment to value our property (Chris) the service has been organised, efficient and professional (and speedy too!) Thanks. Fingers crossed we will secure a purchase soon too!

Marie · 1 January 2023 · HoldenCopley Long Eaton

Agent replied · 31 May 2023

Hi Marie, that is great to hear! Thank you so much for the positive feedback :)

5/5

Google

My husband and I have been very impressed with the efficient and friendly service we have received from Holden Copley since putting our house on the market with them. Very professional, yet very approachable. We have not yet completed the sale, but we feel supported by people who know what they are doing.

Maggie · 1 January 2023 · HoldenCopley Long Eaton

Agent replied · 31 May 2023

Hi Maggie, that is great to hear! Thank you so much for the positive feedback and it has been a pleasure working with you so far.

5/5

Google

Currently selling my house through Holden Copley Long Eaton. So far, given the location of my house and the current market, they have done a wonderful job at getting viewings booked in and keeping me informed of any feedback. Special mentions to Esther, Laura and Sammy - all lovely and brilliant at their jobs! I have also bought a property through Holden Copley, and again, brilliant service! Would definitely recommend Holden Copley to anyone, buying or selling!

Lottie · 1 January 2023 · HoldenCopley Long Eaton

Agent replied · 31 May 2023

Hi Lottie, this is amazing. Thank you so much for the business and for the recommendation :)

5/5

Google

All staff were extremely helpful during my sale and purchase. Josie went the extra mile to make sure I was aware of how things were progressing at all times. The office is very lucky to have such a conscientious member of staff. I would recommend this office. Thank you.

Linda · 1 January 2023 · HoldenCopley Hucknall

Agent replied · 31 May 2023

Hi Linda, that's great! We are so pleased to hear this and I have passed on your message to Josie and the team. Thank you

5/5

Google

Very knowledge services from Josh S

Oliver · 29 December 2022 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Hi Oliver, thank you so much!

5/5

Google

Joined my friend on a viewing and Josh S was very professional and informative definitely recommend

Cian · 29 December 2022 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Hi Cian, that is great to hear. Thank you so much!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

HoldenCopley is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.

EA Masters by year, 2018 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about HoldenCopley

Which HoldenCopley office has the most reviews?

Arnold has the most, with 1,873 reviews rated 4.7 out of 5, followed by Hucknall with 300.

Where are the HoldenCopley offices?

The four HoldenCopley offices, by town:

Has HoldenCopley won any awards?

Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent