5/5
GoogleNot sure which office Luke is based at, viewed a property in Wollaton Vale yesterday. Luke is very professional, very informative and very helpful 5/5
Agent replied · 26 November 2023
Thank you Zelda for the great review!
Trusted Agent profile
HoldenCopley estate agents in Arnold, Hucknall, Long Eaton and 1 more
★★★★★
2,719 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,719 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
695
Reviews on Trustpilot
All 4 offices
Our offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
- HoldenCopley Nottingham26 High Street, NG5 7DZ1,873 reviews · 1,041 on Google (4.7)72 in the last 90 days
- HoldenCopley Hucknall33A High Street, NG15 7HJ300 reviews · 300 on Google (4.7)7 in the last 90 days
- HoldenCopley Long Eaton30 Market Place, NG10 1LT273 reviews · 273 on Google (4.8)2 in the last 90 days
- HoldenCopley West Bridgford2 Tudor Square, NG2 6BT273 reviews · 273 on Google (4.8)2 in the last 90 days
Reviews on Google
Showing 1,876 reviews on Google only. Show every review
Google5/5
GoogleGreat Service. Kerry responded all my enquiry very promptly and kindly. Smooth process from application to moving-in.
Agent replied · 1 August 2023
That is great to hear, thank you for the review!
5/5
GoogleRating only, no written review.
Agent replied · 26 July 2023
Thank you for the 5*!
5/5
GoogleEsther was extremely helpful, knowledgeable and friendly. She made process of purchasing the property stress free. Can’t forget that we had constant contact with Esther and she made sure we’re fully informed and happy. Thank you so much!
Agent replied · 26 July 2023
Thank you so much for a great review! We really appreciate it.
5/5
Google!!Really Really Good!! Although our move did not materialize (through no fault of Holdens'!) the team at the West Bridgford were an absolute pleasure to deal with. Amy, Liberty, Lianna & Beth were fantastic and really supportive within the entire process and made things really stress free. The company is very pro-active in their approach for looking for vendors for a house sale, along with a really detailed and professional brochure for your house, making it look really appealing to the market 100% recommend from myself
Agent replied · 26 July 2023
Hi Daniel, that is great to hear! Thank you so much for a glowing review, we really appreciate it and we are glad to hear you were pleased with our service and our marketing.
5/5
GoogleNot sure which office Luke is based at, viewed a property in Wollaton Vale yesterday. Luke is very professional, very informative and very helpful 5/5
Agent replied · 7 July 2023
Thank you Zelda for the great review!
5/5
GoogleBig Thank you to Esther from HoldenCopley in Long Eaton. Very proffessional and kind customer service. Constant updates via email and phone on the situation from submitting an offer on the house till verification. Highly recommended. Best wishes Magdalena
Agent replied · 7 July 2023
Hi Magdalena, that is great to hear! Thank you very much for the positive feedback, we really appreciate it.
5/5
GoogleRating only, no written review.
Agent replied · 1 October 2023
Thank you for the 5*!
5/5
GoogleVery helpful and friendly team. Prompt and patient replies to my many questions. Looking forward to working with them as we move forward.
Agent replied · 1 October 2023
Hi Peter, thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our team to be helpful and friendly. We appreciate your kind words and your trust in our team. We're looking forward to serving you and delivering an outstanding experience.
5/5
GoogleDuring protracted sale and purchase negotiations the entire team at Holden Copley were professional, communicative and responded immediately when required. Unfair to single out individuals but Chloe Pilkington, Senior Sales Negotiator, and Sheryl Parker, Senior Sales Progressor, deserve special mention for their expert advice and determination to achieve a successful conclusion.
Agent replied · 1 October 2023
Hi Lin, thank you for taking the time to share your experience with us on Google. We greatly appreciate your kind words and feedback regarding our team at HoldenCopley.
4/5
GoogleThe initial contact was friendly and efficient and allowed us time to arrange what we wanted to do before we proceeded with the sale. We found it slightly confusing when we were passed from the Long Eaton office to Arnold who continued to press us to put the house on the market. When we were ready to do so things progressed smoothly with the Long Eaton office staff being as helpful as possible. The sale was completed in 3 months.
Agent replied · 1 October 2023
Hi Joyce, thank you for the 4* and the review. We will take your comments on board. Much appreciated!
5/5
GoogleWe are so glad to have chosen HoldenCopley to sell our Nottingham home. Brilliant communications throughout, very personable and happy to help. Our house sold very quickly, in no small part down to the amazing photographs and online presentation. Hugest thanks to the fantastic team in the West Bridgford branch. Highly recommended!!
Agent replied · 1 October 2023
Hi Sharon, thank you for taking the time to leave us a great review. We are really pleased you were happy with our marketing and services!
5/5
GoogleWe have been super impressed with the service at Holden Copley, and have felt particularly supported by Leah - not sure we would have secured the house we loved without her! She listened to our situation, and kindly mediated between us and the vendor, and I really believe she made such a difference for us by taking the time to support our offer. Her clear communication and compassionate approach has been very reassuring to us as first-time buyers! Thank you 😊
Agent replied · 1 October 2023
Hi Tierney, thank you so much for your kind words and glowing review of our service at HoldenCopley! We are absolutely delighted to hear that you had such a positive experience, and we appreciate you taking the time to share your feedback with us.
1/5
GoogleDidn't bother calling me back to value my property even after emailing and calling therefore they've missed out on my business and we won't be selling with them
Agent replied · 7 July 2023
Hello, we are sorry you feel this way. We are unable to locate you on our database, please could you email helen@holdencopley.co.uk with more details as we hope to resolve this for you and turn your experience with us around. Many thanks
5/5
GoogleRating only, no written review.
Agent replied · 7 July 2023
Thank you for the 5*!
5/5
GoogleEasy to get through to, and very prompt with getting feedback from potential purchasers. Would use again.
Agent replied · 7 July 2023
Hi Andrew, thank you for the valuable feedback and review!
5/5
GoogleFrom booking the appointment to the viewing, everything is very smooth and well communicated. Especially Josh, he is always very helpful and always turns up on time! He gives us lots of advices and plenty of information as he shows us around the property. Glad to have him helping on our property searching :))))
Agent replied · 7 July 2023
Hi Kelvin, that is great to hear! Thank you very much for the positive feedback.
5/5
GoogleGreat place
Agent replied · 7 July 2023
Thank you for the 5*!
5/5
GoogleRating only, no written review.
Agent replied · 7 July 2023
Thank you for the 5*!
5/5
GoogleOur thanks to Jack and the team at Holden Copley in Hucknall for their organisational skills, efficiency and cheerfulness. Much appreciated.
Agent replied · 7 July 2023
Hi Graham, that’s great! Thank you for the review ☺️
5/5
GoogleFantastic service from Joe and the team! Would thoroughly recommend their services
Agent replied · 7 July 2023
Hi Henry, thank you for recommending our services!
5/5
GoogleI think they are doing a good job so far
Agent replied · 7 July 2023
Thank you so much!
1/5
GoogleWriting this review on behalf of my father in law, 4 Houses he has wanted to view around hucknall posted for call backs online on rightmove also called twice to be told.someone will get back to him, nothing ......YOU CANT SELL A HOUSE IF YOU DONT SHOW PEOPLE ROUND THEM! AVOID THIS COMPANY if you have a house for sale with this company I suggest you call them and ask why they ain't arranging viewings on your properties.
Agent replied · 7 July 2023
Dear Aaron, Thank you for sharing your concerns regarding the experience your father-in-law had with our company. We apologise for any inconvenience caused and understand the frustration of not receiving the expected level of service. We take customer feedback seriously and are committed to addressing any issues promptly. We apologize for the lack of communication and the inconvenience caused by not arranging viewings for the houses your father-in-law was interested in. This is not the standard we strive for and I would appreciate the opportunity to investigate this matter further and resolve it to your satisfaction. Would you mind emailing me directly so i can help your father-in-law. Sorry again for any inconvenience caused. Steven Holden Steven@holdencopley.co.uk
5/5
GoogleJust have our house on the Market-the support from the staff is amazing . 45 years since we bought a house so everything very confusing. We have had so much help - amazing people- can’t recommend enough .
Agent replied · 7 July 2023
Hi Liz, that’s great to hear! Thank you so much.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
HoldenCopley is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 2024
2024 2 awards EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales, Medium (6 to 20 branches)
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales, Overall
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East Midlands
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- East Midlands Sales and Lettings
2018 2 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Small (2 to 5 branches)
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about HoldenCopley
Which HoldenCopley office has the most reviews?
Arnold has the most, with 1,873 reviews rated 4.7 out of 5, followed by Hucknall with 300.
Where are the HoldenCopley offices?
The four HoldenCopley offices, by town:
- Arnold: 26 High Street, Arnold, NG5 7DZ
- Hucknall: 33A High Street, Hucknall, NG15 7HJ
- Long Eaton: 30 Market Place, Long Eaton, NG10 1LT
- West Bridgford: 2 Tudor Square, West Bridgford, NG2 6BT
Has HoldenCopley won any awards?
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.
