5/5
Rating only, no written review.
Agent replied · 27 November 2023
Thank you for the 5*
Trusted Agent profile
★★★★★
2,719 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,719 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
695
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Showing 1,876 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you for the 5*
5/5
Really lovely staff and we got looked after by Amy. She's so kind. Also a staff member had brought in her dog who was recovering from an eye injury. The cutest dog ever...and we loved it . We are very happy with this agency.
Hi Ruth, ah that is great to hear! We are glad that you had a lovely experience. And, of course, we're thrilled that our furry friend could bring some extra joy to your day!
5/5
Holden Copley have been amazing with the selling of our house. Joseph was very professional, friendly and was completely honest with the valuation, he came prepared and was able to show us houses from the area which had recently sold. The team in the office are absolutely lovely and have been brilliant with communication, whether that’s an email, a phone call or in person. They have done everything we asked them to do as well as giving us the best advise possible in order to sell our house. I wouldn’t go with anyone else!
Hi Megan, that is great to hear! Thank you very much for the review.
5/5
Fabulous service. I would deal with them again without any hesitation
Thank you Brian
5/5
Great viewing from Josh, very pleasant and friendly
Thank you for the great feedback!
5/5
It is a pleasure to write a review to express our appreciation to Lexy at Holden and Copley Letting department, who has been a very professional communicator with us. Lexy has worked with us step by step to resolve issues with some previous tenants Lexy was professional, knowledgeable and understanding in her approach, outlining the importance of responsibility for the property, tenants and us as the landlords, with a determination to get both parties a new contract in place, which she has manage to deliver successfully. Thank you, Lexy
Hi Colin, that is great to hear! Thank you so much for the positive feedback.
5/5
Very helpful and accommodating. We came across a number of staff members and they were all brilliant, not a single difficulty or issue. We didn't end up buying from HoldenCopley in the end (through no fault of their own!), but house searching and buying can be challenging and stressful so it's great to have estate agents like HC (since there are some suboptimal ones out there!!) to make the process as smooth as it can be. I recommend them highly :)
Thank you so much for a great review! Congratulations on your house purchase :)
4/5
Rating only, no written review.
Thank you!
5/5
Excellent viewing from Josh. Frank, honest viewing information.
Thank you so much!
5/5
Josh from Holden Copley West Bridgford has been such a fantastic help, has shown us around a property twice now. Always answers our questions and gets back to us with any of our queries. Friendly, approachable and helpful. Thanks Josh!
That is great to hear, thank you very much!
5/5
Holden Copley is a truly outstanding company, and my experience with them was nothing short of excellent. From the moment I reached out, their staff proved to be not only great but exceptionally kind and accommodating. I was fortunate to be assisted by a gentleman named Josh, whose helpful nature and willingness to go the extra mile left a lasting impression on me. He provided me with all the information I needed, ensuring that my queries were not only answered but also thoroughly explained. The level of customer service I received from Josh and the entire team at Holden Copley is commendable. I wholeheartedly recommend this company to anyone in need of exceptional service and a genuinely positive experience.
Thank you very much for the positive feedback. We are thrilled to hear that you were pleased with Josh, the team and the service.
5/5
We had some really good viewings with Josh from Holden Copley! He is extremely knowledgeable, helpful and is able to give lots of lots of information about the houses we have viewed. Holden Copley also seem really professional all round, so we had a great experience so far.
Hi Alex, thank you so much for leaving a great review!
5/5
I have personally tasted the goodness of holden copley right from renting with them in February and buying our first home, the staffs are friendly, kind and shows great interest in people , I would especially love to appreciate Millie Hasting for all she's done for us so far in making our renting and buying journey less complicated,may Jehovah credit good to her account, please keep up the good work . Let me equally add that ,their solicitors are the best of all. Thank you Holden Copley
Hello, thank you so much for your heartfelt and positive review! We're thrilled to hear about your positive experiences with HoldenCopley, from renting to purchasing your first home. We're delighted that our staff, especially Millie, has made your journey enjoyable and less complicated. Your kind words mean a lot to us, and we truly appreciate the recognition.
5/5
Rating only, no written review.
Thank you for the 5*s!
5/5
Rating only, no written review.
Thank you for the 5*!
5/5
Thank you so much Holden Copley “George” was really really polite and informative about the properties we went to view today. Really recommend “Holden Copley”
Hi Ghulum, that is great to hear! Thank you
5/5
What a superb service from the Sales Team. Everyone was onboard to carefully select the buyers in order to achieve this quick sale. I would definitely recommend HoldenCopley to anyone who want to sell their property. May I say a big thank you to Jack Best and Adam and Aaron for helping me to remain calm through the process while their professionalism shone through. Highly recommended!!!
Hi Clotilda, thank you very much for the positive feedback. We really appreciate it.
5/5
Helpful, patient and prompt response! Well done to the team, Liberty , Maddie, Bethan and Amy! Thanks for all your patience and assistance!!
Hi Vonia, thank you for the review!
1/5
The only thing Holden Copley could have done worse when trying to market my property would have been to burn it down.... For the 3 months my property was listed, I received 1 market report from Rightmove, and 1 proactive call to update me on how they were marketing it. They advised us to go to guide price which brought in no extra interest and only served to reduce the value of my home by 50k. For the viewings we did have, they booked in the wrong date and then sent a trainee who doesn't even know the area to show people round. They booked viewings in that would cancel 20 mins before arrival and made no attempt to market our property to other potential buyers in the area. Every time you called the office, a new person would answer there was never one sole person updating me or actually trying to sell our house- they were 'relying on right move' to bring in the viewers- which in this market is not good enough. They will tell you they are selling more properties in the area than anyone else- but that's on no of houses not as a % and the health warning with that is they can claim to be selling the most, but they don't have the time to work on your property or invest in the relationship.
5/5
I am very pleased with Mr Jude Bush and the team, for all the hard work they put in to get my cousin Mr Dean Powell his place as a first time buyer. Well done to the team especially Mr Jude Bush.
Hi Adesta, that is great to hear! Thank you very much.
5/5
I had 3 viewings for properties managed by HoldenCopley this week. Unfortunately, 1 property we weren't able to view due to the landlord being unresponsive but It wasn't wasted time as we were able to view the next property earlier than arranged. Although none of the houses appealed to me in the end, I have to give credit to Josh who showed me around both. He was punctual, had every bit of information to hand and showed a great understanding of what I valued in a property. He asked for honest feedback throughout and took note of it all. This installed a positive outlook to me that this is an estate agent who will work cooperatively between sellers and buyers to facilitate a sale that's of fair value for everyone.
Hi William, thank you so much for leaving us a great review! We are happy that you are pleased with our service.
5/5
Very helpful and accommodating. We came across a number of staff members and they were all brilliant, not a single difficulty or issue. We didn't end up buying from HoldenCopley in the end (through no fault of their own!), but house searching and buying can be challenging and stressful so it's great to have estate agents like HC (since there are some suboptimal ones out there!!) to make the process as smooth as it can be. I recommend them highly :)
Thank you so much for a great review! Congratulations on your house purchase :)
4/5
Rating only, no written review.
Thank you!
5/5
Thank you to everyone at Holden Copley. I found the whole team, supportive, caring and understanding
You're very welcome! We truly appreciate your kind words and are here to support you every step of the way. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing HoldenCopley!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,873 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.