Trusted Agent profile
★★★★★
2,719 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,719 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
695
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Showing 1,876 reviews on Google only. Show every review
5/5
GoogleLeah and Jack have been absolutely amazing for me and my partner purchasing our first property, as we have no idea on what to do or expect they have massively helped us! Keeping us in the loop the whole time, I would higher recommend both of them!!!
That is great to hear! Thank you for the recommendation Maddison.
5/5
GoogleLianna has been an absolute diamond, with buying our first house. We have been so nervous with the whole process and she has guided us through everything and giving us updates all the time. She has been amazing!
Hi Abbie, thank you so much for your kind words! We're delighted to hear that Lianna has been great in assisting you with the purchase of your first house. It's wonderful to know that she has provided guidance and regular updates, helping ease any nerves you may have had during the process.
5/5
GoogleDelightful viewing experience made possible through Arran who was informative, friendly, and polite. HoldenCopley clearly employ their staff well! Amazing service from this young man who was not only exceptionally helpful but also had a nice, pleasant attitude. Keep up the good work!
Hi Hao, thank you for taking the time to share your delightful experience with Arran! We're thrilled to hear that he provided you with informative, friendly, and polite service. We're proud to have him as part of our team, and your positive feedback is truly appreciated.
5/5
GoogleRating only, no written review.
Thank you for the 5*!
5/5
GoogleProfessional, very polite and very helpful . From getting the valuation to selling the property they couldnt have been any better. Our house first went up for sale with a different estate agent, but since moving to Holden Copley we had many more viewings Excellent service
Thank you so much for your kind words! We're thrilled to have provided you with a professional, polite, and helpful experience. It's great to hear that the transition to HoldenCopley resulted in increased viewings and a successful sale. We appreciate your feedback and are here whenever you may need assistance in the future. Thank you for choosing HoldenCopley!
5/5
GoogleThank you for all your help to all the team. Very professional and kept us up to date all the way through selling our property. Wouldnt hestiate to use HoldenCopley again. Highly recommend. Thank you again Mr and Mrs Markin.
Hi Mr & Mrs Markin, thank you so much for your kind words! It was a pleasure assisting you with the sale of your property. I'm delighted to hear that you found our team professional and that you were satisfied with the communication throughout the process. We truly appreciate your recommendation, and should you ever need assistance in the future, we'd be more than happy to help. Thank you again for choosing HoldenCopley.
5/5
GoogleFrom the start of our sale journey, every member of the Holden Copley team were very professional, friendly and informative.
Hi June, that is great to hear! Thank you so much.
5/5
GoogleJust want to say a huge thank you to Melissa Denton, she helped us get through this move as smoothly as possible and was always at the end of the phone if we needed her. I would recommend her massively to anyone looking to move home.
Thank you so much for your kind words! We are thrilled to hear that we could contribute to making your move a smooth experience. It was our pleasure to assist you, and we appreciate your recommendation. If you ever need further support or have any questions, feel free to reach out. Wishing you all the best in your new home!
5/5
GoogleExcellent service from across the team at Holden Copley. Thank you in particular to Melissa for her excellent communication, prompt actions and personable manner in getting the sale over the line.
Hi Nicola, thank you so much!
5/5
GoogleThank you Melissa for your excellent work. Your frequent communication and chasing of my solicitors was greatly appreciated, even when they appeared to be dragging their feet. I have appreciated your professionalism through out in being determined to keep me as updated as you possibly could.
Thank you so much for your kind words! It was our pleasure to assist you throughout the process, and I'm delighted to hear that you found our communication and efforts valuable. I understand the importance of staying proactive, especially when dealing with solicitors, and I'm glad we could keep you well-informed. Your appreciation means a lot, and we are here whenever you need further assistance.
5/5
GoogleAs a Landlord I have bought and sold numerous houses over the last few years and Holden Copley have been by far the best agent I have used in Nottingham. I have also used the lettings team, who are equally as good. Special thanks to Lexi and Luke in Lettings, Karen in Sales Progression and Chris in Valuation. All outstanding.
Hi Phil, we are pleased to hear that you have had a great experience! Thank you very much for the review.
5/5
GoogleFrom start to finish my experience was first class. A few bumps in the road but to be expected when selling your home. I was given sound advise all the way through and any questions I had were answered very quickly. I was also kept informed of all the final stages and the staff went above and beyond during the whole process. Highly recommended.
Hi Joe, thank you so much for your glowing review! I'm pleased to hear that you had a positive experience from start to finish. Navigating the sale of a home can indeed have its challenges, but I'm glad we could provide helpful advice and swift responses to your questions. It was a pleasure assisting you, and we appreciate your recommendation.
5/5
GoogleAs a first time buyer, buying my first home could be daunting. Thanks to Holden Copley, I feel at ease. The team are very supportive and attentive. Easy to book viewings with flexible schedule. Nico the viewing team is friendly and professional, very patient and willing to answer all my questions.
Hi Rose, that is great to hear! Thank you so much.
5/5
GoogleI recently sold my house through Holden Copley in Long Eaton, the team were great but I have to say a huge special thank you to Baileigh their accompanied viewer. Baileigh was so helpful and I couldn't have sold without her, thank you Baileigh, from Kirsty, Ruskin Avenue.
Hi Kirsty, thank you for your wonderful feedback! We're delighted to hear about your positive experience with the Long Eaton team, and we truly appreciate your special mention of Baileigh, our accompanied viewer. We're thrilled she could assist you effectively throughout the process. If you ever have any future inquiries, please don't hesitate to reach out. Congratulations on your sale, and thank you for choosing HoldenCopley!
1/5
GoogleVery poor. As a potential buyer found service unprofessional - didn't return calls; descriptions were not good ("end of chain" when not on 2 properties). So bad ending up purchasing through alternative agent
Hello, I appreciate you taking the time to share your feedback, and I want to extend my sincere apologies for the experience you had. Unfortunately, we were unable to locate your information in our system, but it does not diminish the importance of your concerns. Your comments about our service are taken seriously. We strive to provide a high standard of service, and it appears we fell short in this instance. If you are willing, we would greatly appreciate the opportunity to discuss your experience in more detail. Please feel free to reach out to our Associate Director, Helen, at helen@holdencopley.co.uk. Your insights are invaluable to us, and we are committed to addressing any shortcomings to improve our services. Congratulations on your new purchase. We wish you all the best in your new home!
1/5
GoogleWe arranged to view a property, which the viewing got cancelled an hr before, For no particular reason. We had no further contact for a further viewing . We phoned to find out when we could go again. The manager had no clue of the cancellation and came back with excuses that an offer had be made. We said well if we view it we could make a better offer. Again excuses. We were going to market our property after Christmas, as we had these to Come and value our property. After this fiasco , we are now going with watsons at kimberley . Estate agents should be hell bent on getting the best possible price for the seller. Just goes to show the workmanship when a property is empty that they are not prepared to go out of their way. Its open our eyes to how they do buisness
Hi Debbie, I sincerely appreciate you taking the time to share your experience, and I would like to extend my apologies for any inconvenience caused during the recent property viewing arrangement. I understand the frustration this situation has caused, and I appreciate the opportunity to address your concerns. After receiving your feedback, I immediately reached out to our Hucknall branch manager to investigate the matter further. The manager has provided clarification on the circumstances surrounding the cancellation, and I understand the importance of effective communication in these situations. I regret any confusion or inconvenience caused and assure you that we take your feedback seriously. If you have any additional concerns or if you would like to discuss this matter further, please feel free to contact me directly at helen@holdencopley.co.uk. Your satisfaction is important to us, and we are committed to addressing any issues to improve our services.
2/5
GoogleWith plans to be off my feet due to surgery in the coming weeks, trying to find a suitable rental in December based on my specific circumstances was always going to be a struggle. I spotted a good property on Rightmove marketed by Holden Copley - reaching out via Rightmove yielded zero response. Shortly after, another very similar property came on the market (by the same landlord) - again reaching out via Rightmove yielded no response (it ended up going to “let agreed” before then going back on the market around a week later where it still currently sits at time of this review). I finally spotted a third, more expensive property (again by the same landlord) and this time emailed and called Holden Copley directly. I went through (very honestly) my situation, highlighted that I had no debt, an impeccable credit score, and I could easily manage the rent, put in place a guarantor, and even pay multiple months upfront if the property was suitable. A viewing followed, the property was perfect, and the agent was incredibly polite and professional. I put in a cheeky offer (a little under the asking price) given the property had already been on the market for some time and had had the price reduced around a month prior. A few days of silence later, I phoned the Arnold branch to be told that my offer had been rejected due to the offer and my circumstances (nice of them to be proactive and let me know). I immediately upped my offer to the asking price whilst highlighting I was willing to put in place whatever was needed (as I’d said from the very beginning) to ensure the financial obligation was covered. Again no response, so I chased up yet again a few days later to be told the landlord wasn’t interested. I appreciate the rental market moves quickly, but it takes all of 60 seconds to fire off an email to a potential tenant telling them their offer has been rejected (and why). Whether it’s poor internal processes at Holden Copley, or simply not knowing or understanding what their own letting clients are looking for in a potential tenant, the entire experience was a frustrating waste of my time. If you’re looking for a professional, polite, time-wasting letting agent - the Arnold branch of Holden Copley is the perfect choice.
I appreciate you sharing your experience with us, and I'm genuinely sorry to hear about the challenges you faced in your property search. It's disheartening to learn that our communication fell short of your expectations, and I sincerely apologise for any frustration caused as your feedback is invaluable. If your circumstances change or if you find any other suitable properties with HoldenCopley in the future, please don't hesitate to contact the team. I wish you the very best with your upcoming surgery and hope you have a peaceful and restful Christmas.
5/5
GoogleRegularly kept in contact and up to date with everything. Friendly team and great service, many thanks to Brooke and the team!
That is great to hear! Thank you so much.
5/5
GoogleJust done a viewing with Josh who was really helpful, professional and answered all of our questions. Would highly recommend this company! Thanks again - Wayne & Georgia!
That is great to hear! Thank you for the valuable feedback.
4/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleLovely service, always friendly and helpful. Was shown around a house by Nico today, and he was really helpful with providing information and answering questions, and this is the norm - all agents I have had contact with have been the same. Thank you!
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with Nico and our team. Providing friendly and helpful service is our priority, and we're thrilled that it reflects in your interactions with our agents.
5/5
GoogleI wanted to take a moment to express my sincere thank you for the outstanding service Melissa Denton has provided throughout the process of selling my house. Melissa’s professionalism, expertise, and dedication were truly commendable. Her guidance and support made the entire experience smooth and stress-free . I appreciate the time and effort she invested in ensuring a successful sale. When faced with a disappointing lack of communication from my solicitors, Melissa promptly stepped in to initiate contact on my behalf, ensuring swift responses, don’t know how but she would get a response ! I am delighted with the outcome, and I believe it wouldn't have been possible without Melissa’s hard work and commitment. Her excellent communication and attention to detail were truly remarkable. Once again, thank you for your exceptional service. I will certainly recommend your services to friends and family in the future.
Thank you so much for your heartfelt feedback! Your satisfaction is our priority, and we're delighted that Melissa's hard work and commitment led to a successful outcome. We will be sure to pass on your kind words to her. Thank you for choosing our services, and we truly value your recommendation to friends and family.
5/5
GoogleHad a viewing yesterday & josh was very helpful in showing us the property & very cheerful.
Hi Aziz, that is great to hear! Thank you.
5/5
GoogleWe are lucky to work with an agent who is friendly and understands what we want. Thank you for your help Josh. It looks like we will find the house we want as soon as possible.
Hi Vladimir, we are thrilled to hear that you have had a great experience. Thank you so much.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,873 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.
