Trusted Agent profile
★★★★★
2,718 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
694
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Showing 1,876 reviews on Google only. Show every review
5/5
GoogleA massive thank you to all at Holden and Copley for the purchase of my daughters first home also a massive thanks to Millie for all her help and advice would highly recommend
Hi Paul, thank you so much for the review.
5/5
GoogleLovely helpful team. From valuation, to regular support and updates of the progress of our sale. Great communication.
That is great to hear! Thank you
5/5
GoogleChloe and the holden team where absolutely amazing. They helped us above and beyond and made our move so easy and smooth. Highly recommend them. Hassen and golda
That is great to hear! Thank you
5/5
GoogleWe used HC to find tenants for us. Great service from start to finish. Friendly, professional and efficient. What more do you want?
Hi Lindsay, that is great to hear! Thank you
5/5
GoogleI'm happy with the service as a tenant; every reported issue has been fixed in the house, and at the end of the tenancy, I received my deposit in full and hassle-free.
Hi Ania, thank you for the review!
5/5
GoogleWe met Nico, from HoldenCopley, yesterday for a house viewing. Nico is a most impressive young man, professional, and informative with a friendly manner... an asset to the company. Ken and Pauline
Thank you for your kind words about Nico! We're delighted to hear that you had a positive experience during your house viewing.
5/5
GoogleHoldenCopley Arnold sales team have been fantastic - they've fit me in for last minute house viewings, responded swiftly and the agent was knowledgeable and easy to chat with
Hi Lucy, thank you very much!
5/5
GoogleWhen buying a house through Holden Copley, Josie Plester was always quick to reply and diligent with follow ups, making the process as stress free as it can be.
Hi Ross, thank you for the review!
1/5
GoogleWe didn’t sell a property using Holden Copley but purchased a property they were agents for. We had a very poor experience with them. They failed to ensure that we were given keys to the property after we had completed, resulting in us not having access to a property we had purchased ☹️
Hi Glen, I'm truly sorry to hear about your experience with us. This is certainly not the level of service we aim to provide to our clients. In order to investigate this matter further and ensure it doesn't happen again, could you please email me at matt@holdencopley.co.uk with more details about your situation? Unfortunately, I couldn't locate your information in our system from your Google username, but I'm committed to resolving this issue promptly once I have more information from you. Thank you for bringing this to our attention, and I look forward to hearing from you soon.
4/5
GoogleWe are finally moving into the family house of our dreams and I couldn't thank Holden Copley enough. especially Lianna at the Arnold Branch. She was wonderful throughout the entire process helping us and updating all the time Thank you Lianna and everyone else in Holden Copley.Thank You
Congratulations on moving into your dream family home! We're thrilled to hear that Lianna and the team at the Arnold Branch provided exceptional support throughout the entire process. We appreciate your kind words and wish you all the best in your new home. If you ever need anything in the future, don't hesitate to reach out. Thank you for choosing HoldenCopley!
5/5
GoogleI have been using Holden Copley for years and they are by far the best agents in Nottingham. Lianna Vocaturo has been dealing with the majority of my transactions and she is incredibly efficient and easy to deal with!
Thank you for your loyalty and kind words! We're thrilled to hear about your positive experiences with us over the years. Lianna is indeed a valuable member of our team, and we're glad she has provided you with efficient and pleasant service.
5/5
GoogleI have just had my offer accepted on my first home, Millie and Lucy were both really supportive and informative throughout the whole process and were genuinely pleased for us when our offer was accepted! The whole process ran so smoothly!
Hi Chelsey, thank you so much!
5/5
GoogleHoldenCopley has been incredible, everything went so smoothly and Josie Plester has been absolutely lovely and really helped to make sure everything was quick, smooth, and easy especially as I'm a first time buyer. Jude Bush was also very helpful through the initial viewing process and it was nice to hear they'd all been rooting for me when I was initially competing with someone to buy the place haha!
Thank you for your wonderful feedback! We're delighted to hear that your experience with HoldenCopley and our team, especially Josie and Jude Bush, was smooth and enjoyable.
5/5
GoogleAdam in Nottingham has the best Costomer care. Although he had a very busy day he still looked after us with full devotion. The was able to direct us to houses of our choice. He organised viewing for us so quickly. This is the most quickest and most efficient service I ever received in life. Holden Copley is lucky to have you as a staff.
That is great to hear! Thank you so much for the review.
5/5
GoogleAfter 3 house moves in 12 months, my move with Holden Copley has been a breeze, the communication from Kerry was great & I never felt in the dark. Highly recommend from my experience renting from them so far
Hi Mario, thank you so much for the recommendation and the review.
5/5
GoogleHolden Copley have been amazing throughout the whole process. We were mainly in contact with Esther and Josie and they have been absolutely incredible throughout the whole process of selling and moving home!
Hi Daniel, thank you so much for the glowing review!
5/5
GoogleWe have finally moved into the family house of our dreams and I couldn't thank Holden Copley enough, particularly and especially Lianna at the Arnold Branch. She was wonderful throughout the entire process helping us progress the sale and ensuring we felt always in the loop especially when our chain was long. She was amazing. Thank you Lianna! You did an amazing job!
Hi Megan, thank you for your kind words and congratulations on moving into your dream family home! We're thrilled to hear that Lianna at the Arnold Branch provided exceptional service and kept you informed every step of the way, especially during a lengthy chain.
5/5
GoogleWe have been dealing with Holden and Copley selling two properties. The Staff have always kept us informed of progress and very positive and polite. Josie who deals with you when your property is sold is always available for updates and keeps you well informed. Brilliant company
Hi Andy, thank you so much for the review and the business!
5/5
GoogleI have been so impressed by all the work the Holden Copley team have put into selling our house- everyone at the Mapperley office have been so helpful. From the get go they have done everything to ensure our house was shown in the best light and the photography was brilliant. I've been particularly grateful for Holden Copley having a sales progressor- all estate agencies should have them but amazingly they don't. We are so appreciative of all Josie's support and communication as our sale and purchase have progressed. Sometimes things get lost in translation through solicitors but Josie has been there to ensure all our questions are answered and communicate with our buyers and vendors when we have any questions. She always gets back to me quickly which means a lot in such a stressful process. I have really appreciated her help throughout the last two months, she has helped make it more personal and a lot less stressful! I wouldn't recommend selling your house with anyone else!
Thank you for your glowing review! We're thrilled to hear about your positive experience with our team at the Mapperley office, especially with Josie's exceptional support and communication. We understand how stressful the selling process can be, and we're glad we could make it smoother for you. Your recommendation means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing HoldenCopley!
5/5
GoogleWe were so pleased with how Holden Copley handled the sale of our home. Having been on the market with another agent for months, we switched to Holden and from start to finish, all involved were fabulous! The first booked viewing made us an offer within guide price, all thanks to Holden. We’d especially like to thanks Josie Plester who handled our case and went above and beyond to make herself available to progress to a successful completion.
Hi Mark, thank you for sharing your positive experience! We're delighted to hear that Holden Copley could assist you in achieving a successful sale, especially after a challenging period with another agent. Josie and our team are committed to providing exceptional service, and we're glad they could help you through to completion. If you ever need assistance in the future, feel free to reach out. Thank you for choosing HoldenCopley!
5/5
GoogleExcellent service. Josh did a great job with our viewing. Very knowledgeable, friendly and welcoming.
Thank you for the review, David!
5/5
GoogleExcellent 5 star service - we received 5 offers in less than 2 weeks of our property being on the market! This was facilitated by the fantastic and very professional work of Josh Stoffel, who conducted the viewings.
Hi Bryony, we are pleased to hear this. Thank you for the review!
5/5
GoogleWe can’t fault the service provided, we were very happy with all aspects. The team were upbeat and cheerful the whole time, and we were always extremely confident that they would find us a good buyer - which they did!
Hi Alison, thank you so much for the feedback!
5/5
GoogleMy dealings with Holden Copley have been extremely positive. They are refreshingly easy to deal with, have been prompt at administering our purchase and the whole team are friendly and professional.
Hi Anna, that is great to hear! Thank you so much for sharing.
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The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.
