5/5
Prompt,Excellent and Efficient service
Agent replied · 11 October 2026
Thank you Clive
Trusted Agent profile
★★★★★
2,717 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,717 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
693
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Showing 1,876 reviews on Google only. Show every review
5/5
Prompt,Excellent and Efficient service
Thank you Clive
5/5
One of the best estate agents in Nottingham. Really pleasant people to deal with, especially Mia, Liberty and Chris. Thanks for all your hard work selling a house.
Thank you Samuel!
5/5
Would highly recommend Holden Copley this is my second sale with then. Jack, Sarah, Melissa and all the staff I have dealt with have beeb brilliant.
Thank you Jo!
5/5
The team at HC Hucknall have worked tirelessly to support our house sale, despite multiple obstacles. In particular, big thanks to Sales Progressor Jasmine who patiently ensured everything was followed up in a professional and timely manner
Thank you Teressa
5/5
Currently purchasing a house through Holden Copley, they have been brilliant so far and have explained things thoroughly to me. As a first time buyer, it is quite nerve wracking ensuring you are doing the correct things but they have been very helpful, supportive and friendly. Jack is very helpful and the communication has been in a timely manner.
Thank you Sophie
5/5
Luke was amazing throughout the process keeping us well informed and working relentlessly to achieve our outcome . A credit to H & C in every way we can t thank him enough !
Thank you Cari! We really appreciate it
3/5
Since posting this review, Joseph has been in direct contact with me. He was understanding, professional, and took the time to properly listen to my concerns. He apologised for the initial experience and offered to resolve things personally, which I genuinely appreciated. While my original experience still stands, it’s only fair to recognise the effort made afterwards to put things right. Overall, the follow-up service was very good, and based on this, I would recommend ensuring that you speak to Joseph directly for your valuations to avoid any miscommunication. Everyone makes mistakes, but it is how they are put right that counts, hence why I agreed to give Joseph a future opportunity in a different area, after which I will update the review again. ----------- My experience with HoldenCopley was disappointing, particularly when compared with several other local agents I had dealt with over the same period. To be honest I was surprised as they have great online reviews and I suppose, I expected more from them. I contacted them to arrange valuations for my uncle’s properties during a difficult family situation, where accuracy and a professional level of service were important. Unlike the other agents, they were not willing to visit the properties and instead only offering what they described as a “desktop valuation” which would be conducted by their sales manager Joseph. Liv was my initial point of contact. While she was polite and professional, the service felt less attentive than the others to which I had spoken. Despite explaining that one of the properties would be going to market just as soon as the solicitors cleared it and that accurate valuations were important, I was still only offered a desktop valuation. I agreed to this, although it was with some hesitation, as this is not something I had come across before and expected a more thorough approach. My gut instincts told me that I could perform a desktop valuation using Zoopla or one of the other online housing sites. Because of this I was left feeling anxious about it, so I said that I would provide information on each property to assist them in making a more accurate valuation. I completed this the same day and emailed it over. It then took close to a week for the valuations to be returned, and unfortunately they were very basic and lacked the level of detail I had received from other agents despite the fact I had provided them with extensive additional information about the properties to help improve their accuracy, but it didn’t appear to have been fully considered. I emailed Joseph to explain they fell short of expectations and why. To be fair he replied very quickly and professionally to my follow-up email in which I had explained why the figures provided were significantly off the mark compared to other valuations and how they lacked the same level of detail and were ultimately not suitable for the purpose required by my uncle’s solicitor. Joseph was always courteous, professional, and prompt in his replies, but overall, the service fell well short of expectations. When compared directly with four other agents, the difference in effort, detail, and overall service level is quite clear. He replied by saying “Sorry that you felt the valuations were inaccurate. I have tried my best to give you the most honest valuations for the properties. Without visiting it is very difficult to confirm exact market value, as I can see you have had several agents visit and we would welcome the opportunity to do the same, rather than to undertake 'desktop' valuations.” And that he liked “to leave clients happy and that they have had a good level of service.” While I appreciated this, it also left me frustrated. I explained that Liv only offered the desktop valuation despite my explaining what we needed and why, that originally I expected the same level of treatment as the other estate agents had provided only to be left feeling anxious and dubious about the potential outcome. He did offer to come out but by this point it was too late.
5/5
Lewis Clarence has been fantastic at Holden Copley. He was personable, professional and prompt with responses. I liked that he followed up with phone calls and made the whole process run smoothly. Thanks for your help with buying my property Lewis.
Thank you Bethany!
5/5
Holden Copley have been excellent as my chosen agents. From the first point of contact right through to acceptence of an offer, the company have been most professional. Lewis Clarence one of the negotiators, kept me right up to date and took time to answer all of my questions. A smooth and easy process from the start.
Thank you for your kind review! We’re so pleased to hear you’ve had such a smooth experience from start to finish. Lewis will be delighted with your feedback, we really appreciate it and wish you all the best moving forward!
5/5
We have just sold our property with Holden Copley and we had an excellent experience with them from start to finish. The whole team was professional, responsive, and genuinely supportive throughout what can often be a stressful process. A special mention must go to Melissa, the Senior Sales Progressor, who was absolutely fabulous. Her communication was clear and consistent, and she went above and beyond to keep everything moving smoothly.
Thank you Victoria
5/5
I had an excellent experience with HoldenCopley. The team was professional, friendly, and highly efficient throughout the entire process. They made everything feel smooth and stress-free, always keeping me informed and providing clear, helpful advice. Their knowledge of the local market was outstanding, and they went above and beyond to ensure everything was handled quickly and to a high standard. Nothing was ever too much trouble, and their attention to detail really stood out. I would highly recommend HoldenCopley to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!
5/5
Team effort and delivered on there comments achieving offers and SSTC.
Hi John, that is great to hear! Thank you
5/5
Great, straight forward service, Kira was a great help! Thank you!
Thank you David
5/5
It’s not often you get the chance to write a review for the estate agent representing the seller, but I felt this was absolutely deserved. Esta from Holden Copley was exceptional throughout the process. She was understanding of our situation, genuinely sympathetic to our needs, and worked brilliantly alongside both myself and our own estate agent to get the sale over the line. Her professionalism, communication, and friendly approach made a real difference during what can often be a stressful process. If I were ever selling in the future, I wouldn’t hesitate to want her managing my sale. A real credit to Holden Copley, and to us personally, thanks to her efforts, we secured a home we truly didn’t want to lose.
Thank you so much for your kind words, it really means a lot. We’re delighted to hear how well Esta supported you throughout the process and helped get everything over the line. Wishing you all the best in your new home!
5/5
Good experience till now on my buying process, especially sales negotiator Ilsadin Skenderaj did a good job, he responded quickly and always helpful and answered my questions. Recommended.
5/5
Ive been dealing with Liv over the last few weeks regarding viewing properties, such amazing service, shes very friendly and she couldnt do enough to help . Also Luke who was doing the viewings, lovely young man, again he couldnt do enough for me, answering all my questions, he was very friendly and took time to listen to what i had to say. I would highly recommend to anyone looking for an Estate Agent that cares.
Thank you Lynn!
5/5
Myself and my partner recently completed on our first home and the Holden Copley Arnold branch made it such a breeze! Special thank you to, Esta, Lottie and Melissa for looking after us ☺️ It’s not often you request call backs and get it on the same day, or responses to emails within 24 hours but these ladies were always on it! Thank you all!
Thank you for your lovely review, and huge congratulations on your first home! 🏡 We’re so pleased to hear Esta, Lottie and Melissa made the process feel so smooth and kept you well updated throughout. Wishing you both all the best as you settle in! …
5/5
We are currently in the process of purchasing a property with HC and we have had a great experience working with Ben Lee. He was incredibly helpful throughout the process of securing the property, always responsive and willing to go the extra mile to answer any questions. His professionalism and clear communication made everything much smoother and less stressful. I really appreciated his support and would highly recommend him to anyone looking for a reliable and approachable agent
Thank you for the kind review!
5/5
Excellent communication throughout
Thank you Kieran!
5/5
We’ve had an outstanding experience working with Kerry Thomas at Holden Copley. From the very beginning, Kerry has been incredibly proactive, consistently going above and beyond to arrange viewings that fit around our busy schedules. She made what can often be a stressful process feel seamless and well-organised, always ensuring we felt prioritised and looked after. Her communication has been excellent throughout, clear, prompt, and reliable at every stage. Whether it was providing updates, answering questions, or coordinating next steps, Kerry handled everything with professionalism and efficiency. It’s rare to come across someone so dedicated and attentive, and we genuinely felt she had our best interests at heart. We can’t recommend Kerry highly enough. Her commitment, organisation, and client-focused approach truly set her apart.
Thank you for such a fantastic review! We’re delighted to hear how well Kerry looked after you and made the process feel smooth and stress-free. Your kind words will mean a lot to her, we really appreciate the recommendation!
1/5
Advise from a seller: I used this agency to sell my house. We agreed on a commission fee,but they informed my solicitor with a different amount. They won't be able to do the viewings, and yes, they have a "great speech" for everything P.S you still owe me £350
Thank you for your review, although we’re sorry to hear you feel this way. To clarify, the commission agreed was our standard rate and was outlined in the signed contract. This same figure was passed to your solicitor as part of the usual sales progression process. With regard to viewings, it was agreed that you would conduct your own on Mondays and Tuesdays. However, we did confirm we were happy to step in and carry these out ourselves whenever you were unavailable due to work commitments. We’re always keen to ensure our clients are satisfied and would be happy to discuss any remaining concerns directly.
5/5
I honestly couldn’t recommend Joe more highly. He first valued both my parents’ home and my grandmother’s property last year, and from that moment on, there was never any doubt that he was the valuer I wanted to work with. Joe’s knowledge of the market is exceptional - he truly knows it inside and out. His insight, confidence, and honesty stood out immediately and gave me complete trust in his advice. From the very beginning, his communication was seamless. He kept me fully informed, explained everything clearly, and made what can often feel like a daunting process straightforward and stress-free. Overall, my experience with Holden Copley so far has been fantastic, the whole team are a pleasure to work with. Joe is everything you would want in a valuer; professional, reliable, knowledgeable, and genuinely invested. I wouldn’t hesitate to recommend him to friends and family!
Thank you Sophie!
5/5
Very pleased with the service received from the staff at the Long Eaton office. They always returned calls and responded to emails. A lovely team who worked as one.
Thank you Adele!
5/5
Great service from Joseph, an all round proffesional estate agency. Highly recommended
Thank you Rich!
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The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Arnold has the most, with 1,871 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent.