Trusted Agent profile

HoldenCopley estate agents in Arnold, Hucknall, Long Eaton and 1 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

2,718 reviews across 4 offices and 3 platforms

HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,887

Reviews on Google

All 4 offices

Facebook logo

4.6 / 5

137

Reviews on Facebook

All 4 offices

Trustpilot logo

694

Reviews on Trustpilot

All 4 offices

Our offices

HoldenCopley's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,876 reviews on Google only. Show every review

1/5

Google

Terrible experience putting my property on the market with Holden Copley in West Bridgford. There are other agents who will provide a much more personalised service, with staff who know the area well and will spend time and effort promoting your property. Holden Copley were unprofessional, unresponsive and paid little attention to detail. Would not recommend marketing your property with this company.

Francesca Β· 27 July 2024 Β· HoldenCopley West Bridgford

Agent replied Β· 26 August 2024

Hi Francesca, I'm really sorry to hear about your experience with us. We take your feedback seriously and want to address any issues to improve our service. Could you please email me more details at helen@holdencopley.co.uk? We would appreciate the opportunity to understand your concerns better and strive for improvement. Thank you

5/5

Google

This has been my first time buying a property and it has been such an easy experience thanks to everyone at Holden Copley. From putting an offer on the house to having the house taken off the market, Bethan, Alexandra, Liberty and all of the countless other who have answered my questions and patiently guided me through the process have been so valuable to us in making our dreams a reality.

Joshua Β· 27 July 2024 Β· HoldenCopley West Bridgford

Agent replied Β· 26 August 2024

Thank you so much for your kind words! We're thrilled to have been part of your first home-buying experience and to have helped make it a smooth process. I'll pass on your appreciation to Bethan, Alexandra, Liberty, and the rest of the team. Congratulations on your new home!

5/5

Google

We recently sold our property and purchased a new property with Holden Copley. Everything about their service is excellent! We found their rates competitive and the assistance from Karen to progress the sale & purchase was very valuable in keeping the processing flowing. Thanks to all!

William Β· 27 July 2024 Β· HoldenCopley West Bridgford

Agent replied Β· 26 August 2024

Thank you for your great feedback! We're delighted to hear that you had a positive experience with us. I'll make sure to pass on your appreciation to Karen and the team. Wishing you all the best in your new home!

5/5

Google

I'd highly recommend this estate agent. It all started with Leah who was extremely helpful and efficient with arranging viewings, offers etc. Then along the way, we dealt with Luke and Jude who were equally efficient with any enquiries, problems we had. Then finally, in the days and weeks as our sales and purchase were coming to a conclusion, Melissa was absolutely incredible in her role. Dealing with all the solicitors, she made that part of the process 100 times easier. I apologise but I have probably forgotten a few people's names who I spoke with along the way. On the whole, I'd definitely use Holden Copley at Hucknall again, however, we are never ever moving again!!

Tom Β· 27 July 2024 Β· HoldenCopley Hucknall

Agent replied Β· 24 August 2024

Thank you for your wonderful feedback! We're thrilled to hear that Leah, Luke, Jude, and Melissa all provided excellent support throughout your process. I'll make sure your kind words are shared with the whole team. If you ever do decide to move again, we'll be here to help, though we understand if you're ready to settle in for the long haul!

5/5

Google

Despite the challenging house move caused by multiple solicitor errors, HoldenCopley emerged as the sole credible business involved. I extend my sincere gratitude to Melissa Denton for her exceptional efforts in maintaining progress and ensuring timely communication during a highly stressful period when the sale appeared jeopardized. Melissa's unwavering dedication over three days and numerous missed completion dates ultimately facilitated my successful move into the new house.

David Β· 27 July 2024 Β· HoldenCopley Hucknall

Agent replied Β· 24 August 2024

Thank you for your kind words. We're glad Melissa was able to support you through such a challenging process. I'll be sure to pass along your appreciation to her. We're happy we could help you successfully move into your new home despite the obstacles.

5/5

Google

Complete tomorrow 18/07/24 everything done with excellent communication and information, very happy with the service, thanks George for all your hard work

Michael Β· 25 July 2024 Β· HoldenCopley Hucknall

Agent replied Β· 24 August 2024

Thank you Michael

5/5

Google

Just wanted to say a massive thank you to Sheryl and her team for helping me buy my 1st home everyone one was very helpful and friendly from helping with solicitors to helping me measure up for curtains just the little things go a long away also jack done a fantastic job on negotiations too I will be recommending holden Copley to any one who needs to buy a house.

Micah Β· 25 July 2024 Β· HoldenCopley Hucknall

Agent replied Β· 24 August 2024

Thank you so much for your kind words! We’re thrilled to hear that Sheryl, Jack, and the team were able to help you buy your first home. Your recommendation means a lot to us.

5/5

Google

Big thanks to HoldenCopley and especially Lianna V who really helped make process of buying our first home much easier. She always responded to my emails quickly and chased various things when required.

Ashley Β· 25 July 2024 Β· HoldenCopley Hucknall

Agent replied Β· 24 August 2024

We are pleased to hear this, thank you!

5/5

Google

I have just completed on the purchase of a house through Holden Copley. Sheryl has been an absolute god send, she put up with my constant emails and questions, is the loveliest person and would constantly go above and beyond! Thank you!

Jasmine Β· 25 July 2024 Β· HoldenCopley Hucknall

Agent replied Β· 24 August 2024

Thank you Jasmine for a great review!

5/5

Google

We are currently using Holden to acquire a property. I rang a few weeks back to view 2 properties. Leah was friendly and welcoming and squeezed me in 2 viewings that same day which was beneficial in working around my job. Everyone I have encountered in the office is friendly and approachable. We have just had an offer accepted and Leah was efficient in getting the ball moving. Leah helped us to fill in all the paperwork whilst we were in the Canary Islands. Leah has kept us updated at every stage and has been responsive and efficient and supported us in going for the property we loved. I will definitely consider H&C should I ever need to sell a property in the future.

Luke Β· 25 July 2024 Β· HoldenCopley Hucknall

Agent replied Β· 24 August 2024

Thank you for your kind review! We're so glad Leah and the team have made the process smooth and efficient for you, even from afar. We appreciate your trust in us and look forward to assisting you in the future if needed. Best of luck with your new property!

5/5

Google

Great experience with Holden Copley - George made the process of putting our house on the market so easy and he was confident our house would sell quickly which made us feel at ease right away. He was right! Our house had viewings immediately and sold within a few weeks - couldn't ask for more. Everyone else that we dealt with was super friendly and professional too - thanks to Adam and Melissa also for dealing with our less than enthusiastic solicitors πŸ™ˆ We move in a couple of weeks and couldn't be happier. 10/10 recommend - Thanks! Yasmin & Leigh :)

Yasmin Β· 25 July 2024 Β· HoldenCopley Hucknall

Agent replied Β· 24 August 2024

Thank you so much, Yasmin and Leigh! We're thrilled to hear about your great experience and that everything went smoothly. I'll pass along your appreciation to George, Adam, and Melissa. Best of luck with your upcoming move, and thanks for the recommendation! 😊

1/5

Google

Rating only, no written review.

Adam Β· 28 June 2024 Β· HoldenCopley Nottingham

5/5

Google

Wouldn't go to anyone else for help letting a property after this. The team at Holden Copely have been brilliant from start to finish.

John Β· 28 June 2024 Β· HoldenCopley Nottingham

Agent replied Β· 27 August 2024

Thank you for the review!

5/5

Google

The service through the sale of my house was made perfect by Holden and Copley, Lianna made things run very smoothly and kept me updated throughout the whole process.

Connor Β· 28 June 2024 Β· HoldenCopley Nottingham

Agent replied Β· 27 August 2024

Thank you for the glowing review Connor!

5/5

Google

Rented a house and holden and Copley were great. Luke is a great asset to the team from showing me around over 3 years ago til the day I gave my keys back. Lexy has also been a great help. Some fantastic staff there. Thanks 😊 …

Bella Β· 28 June 2024 Β· HoldenCopley Nottingham

Agent replied Β· 27 August 2024

That is great to hear, thank you!

5/5

Google

The sales department at Holden Copley have always been friendly, professional and knowledgeable. A special mention for Lucy Burrows who has shown me round my prospective purchase on 2 occasions and has been very helpful and allowed me plenty of time

Alyson Β· 28 June 2024 Β· HoldenCopley Nottingham

Agent replied Β· 27 August 2024

Hi Alyson, thank you for the glowing review!

5/5

Google

The service AT EVERY LEVEL was OUTSTANDING! I don't see how it could have been any better at all! I sold my property with them, and everything (from the initial interaction, the photos, the staff in the office and everything right up to completion) was so great! I also have to give a very special shout out to Melissa, who is the best contact I've ever seen in an estate agent. My sale and purchase had a lot of complexity and she ALWAYS picked up to help me whenever I needed it. I felt like she was on my side to get the deal through. She cared so much and I felt like I had a project manager on my side getting the deal done (handling all parties). The customer care was unreal! Thank you so much.

Chris Β· 28 June 2024 Β· HoldenCopley Nottingham

Agent replied Β· 27 August 2024

Thank you so much for your incredible review and special shout-out to Melissa; we're thrilled to hear you had such a fantastic experience!

5/5

Google

HoldenCopley manages my property in Nottingham, and I find their services to be excellent. They have helped me find great tenants and are always prompt in their responses. Their staff members Lexy, Jack, and Luke are exceptional, you can rely on them for the best advice on purchases. They have also assisted me in resolving an improvement notice from the council.

Yasir Β· 28 June 2024 Β· HoldenCopley Nottingham

Agent replied Β· 27 August 2024

Thank you for your fantastic review! We're thrilled to hear that Lexy, Jack, and Luke have provided you with excellent service and reliable advice.

5/5

Google

I am extremely grateful for the outstanding support I received from Lexy, my rent and house maintenance agent. She played a crucial role in negotiating on my behalf with the landlord, which helped me retain the property. Without her assistance, it would have been a nightmare. Lexy was incredibly helpful, patient, and went the extra mile to ensure everything was resolved smoothly. I highly recommend her services to anyone in need of a dedicated and effective agent. Thank you, Lexy! ---

Gatanugat Β· 28 June 2024 Β· HoldenCopley Nottingham

Agent replied Β· 27 August 2024

Thank you for your wonderful review and recommendation; we're delighted to hear how Lexy’s exceptional support made such a positive impact on your experience!

5/5

Google

It’s very rare these days that you find individuals working within companies that go above and beyond expectation to deliver results and leave a lasting positive impression. I’m not the type of person to write reviews, but in this case I need to say a huge thank you to somebody who deserves recognition. To have this individual as your property portfolio manager, backed with the resource at Holden Copley, is a landlords best wish. Millie Hastings has been absolutely outstanding, and knows how to operate their business in a professional, time effective manner and also deliver a service to Tenants, that as a landlord, takes the stress out of the rental sector. Millie’s Communication, knowledge and advice is second to none. Straight talking and always on point, you know you have a property manager that has your best interest at heart. If you are considering having your property portfolio managed you will want to place it in very capable, experienced and safe hands. I’d recommend speaking to Millie at Holden Copley every time. Millie, Thank you so much for everything you do

Ian Β· 28 June 2024 Β· HoldenCopley Nottingham

Agent replied Β· 27 August 2024

Thank you so much for your kind words and taking the time to write this review. Your recommendation means a lot to us, and we’re grateful to have the opportunity to manage your property portfolio. Thank you again for your trust and recognition.

5/5

Google

Buying a new home can be scary...however from the moment we booked the viewing with hc i felt instantly at easy. Andrew who showed us around was friendly..funny and shared great details about the property. Keen to get updates on our offer the team in the office never seemed annoyed with my calls or emails...they were always happy to help. They talked me thro all the document uploading systems and showed great patience with me! This huge event was helped along smoothly with Ester and the team. 10/10 5 stars Great team

Elaine Β· 28 June 2024 Β· HoldenCopley Nottingham

Agent replied Β· 27 August 2024

Thank you for your fantastic review! We're delighted to hear that Andrew, Esta, and the team made your home-buying experience smooth and enjoyable.

5/5

Google

We used your agency for the sale of my late Mother in laws property. I found Lianna to be helpful throughout the whole process. She dealt with all queries quickly and efficiently and was very good at negotiating and keeping us updated. I would definitely use again. Thank you

M Β· 27 June 2024 Β· HoldenCopley West Bridgford

Agent replied Β· 26 August 2024

Thank you for the review!

5/5

Google

We used your agency for the sale of my late Mother in laws property. I found Lianna to be helpful throughout the whole process. She dealt with all queries quickly and efficiently and was very good at negotiating and keeping us updated. I would definitely use again. Thank you

Miriam Β· 26 June 2024 Β· HoldenCopley West Bridgford

Agent replied Β· 23 November 2024

Thank you for the review!

5/5

Google

We used your agency for the sale of my late Mother in laws property. I found Lianna to be helpful throughout the whole process. She dealt with all queries quickly and efficiently and was very good at negotiating and keeping us updated. I would definitely use again. Thank you

M Β· 26 June 2024 Β· HoldenCopley West Bridgford

Agent replied Β· 24 October 2024

Thank you for the review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

HoldenCopley is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.

EA Masters by year, 2018 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about HoldenCopley

Which HoldenCopley office has the most reviews?

Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.

Where are the HoldenCopley offices?

The four HoldenCopley offices, by town:

Has HoldenCopley won any awards?

Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.

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