5/5
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Trusted Agent profile · Essex
Verified
Hilbery Chaplin Residential estate agents in Laindon, Brentwood, Romford and 2 more
★★★★★
691 reviews across 5 offices and 2 platforms
Hilbery Chaplin Residential has five offices, in Laindon, Brentwood, Romford, Hornchurch and Ingatestone (Essex). Together they have 691 reviews on two platforms, rated 4.5 out of 5 overall.
Our offices
Hilbery Chaplin Residential's five offices, most reviewed first. Each has its own page.
- Hilbery Chaplin Residential LaindonThe Estate Office, High Road, SS15 6DQ266 reviews · 262 on Google (4.5)3 in the last 90 days
- Hilbery Chaplin Residential Brentwood8-10 St. Thomas Road, CM14 4DB133 reviews · 133 on Google (4.8)6 in the last 90 days
- Hilbery Chaplin Residential Romford86 Market Place, RM1 3HQ127 reviews · 123 on Google (4.1)3 in the last 90 days
- Hilbery Chaplin Residential Hornchurch18 North Street, RM11 1QP100 reviews · 100 on Google (4.6)1 in the last 90 days
- Hilbery Chaplin Residential Ingatestone94 High Street, CM4 0BA69 reviews · 69 on Google (4.7)3 in the last 90 days
Reviews on Google
Showing 682 reviews on Google only. Show every review
Google5/5
GoogleI cannot praise these guys enough. To say we had a very difficult buyer is an understatement, but Kelly and Kelly truly did go above and beyond to complete the sale of our house. Kelly Workman really did give what felt like a personal service to us at the most stressful time ever. She was totally invested in achieving our goal and we can’t thank her and the team enough. Absolute legends who were so professional and informative throughout, thankyou so so much x
Agent replied · 20 March 2026
Thank you so much for taking the time to leave your 5 star feedback for our Hornchurch team, especially Kelly and Kellie, it really is appreciated. We are so pleased that you are happy with the service we provided.
5/5
GoogleI honestly can't praise the staff at the Laindon branch enough (particularly Karen & Lewis) for their dedication throughout the whole sale process. They dealt with a delicate situation very kindly & professionally.
Agent replied · 10 January 2025
Thank you so much for your lovely feedback for both Karen and Lewis in our Laindon office, it really is appreciated and good to know you had such a positive experience with us.
5/5
GoogleMy husband and I recently bought our new house via Lewis at Hilbery Chaplin, Laindon. From our first viewing till completion we had nothing but prompt, professional and top class service from Lewis and the team. Thank you so much for helping us to buy our beautiful new home!
Agent replied · 10 November 2024
Hi Amanda We really appreciate your 5 star feedback for Lewis and the team in Laindon office. Thank you
5/5
GoogleI have been finding purchasing a property very stressful, working through all the jargon, until I spoke with Karen at Hilbery Chaplin in Laindon. She is a breath of fresh air. Hilbery Chaplin could not have a better member of staff. Lovely, kind, honest lady.
Agent replied · 6 July 2024
Dear Lesley Thank you so much for your lovely feedback for Karen in our Laindon office, we strive to provide the best customer service.
5/5
GoogleVery pleased with the overall service and good communication throughout the process from start to finish. Thank you all.
Agent replied · 15 May 2026
We really appreciate your kind feedback for our team in Shenfield. Thank you
5/5
GoogleI cant thank Hilbery Chaplin enough for making the process of purchasing my first home such a positive experience. The team were always quick to respond to any questions, provided valuable advice and guided me through every step of the process. I particularly appreciated how they kept me informed at each stage. Thank you again to the team at Hilbery Chaplin in Shenfield, I'm incredibly grateful for your support.
Agent replied · 28 December 2024
Hi Charla Thank you for leaving our Shenfield branch a 5 star review. It really is appreciated, we are thrilled you were happy with your experience.
5/5
GoogleWonderful and friendly estate agents, who always got us consitent viewings and helped us through the process to get the price we were looking for!
Agent replied · 20 June 2024
Wow, thank you for the fantastic feedback for the team in our Shenfield office. It really is appreciated.
5/5
GoogleI would only use Hilbery Chaplin as estate agents, every member of staff have been so helpful, professional & polite, thank you all. Julie Thompson
Agent replied · 20 June 2024
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
5/5
GoogleWe’ve had the pleasure of working with Hilbery Chaplin as a supplier for several months now, and it's always been a smooth and professional experience. Their team is well-organised, communicative, and clearly dedicated to delivering excellent service to their clients.
Agent replied · 4 June 2025
Thank you for your 5 star review for our company it really is appreciated, as we thoroughly enjoy working alongside you.
1/5
GoogleRating only, no written review.
Agent replied · 4 May 2025
We have reported this review to Google as being potentially fictitious and malicious and submitted by a competing estate agent. We are not aware of the writer and have no record of dealing with them. If this is not the case, would the writer please make contact with Hilbery Chaplin to identify themselves and advise us of their complaint which if not fictitious will be investigated thoroughly.
5/5
GoogleI cannot express how grateful I am for Kelly at the Hornchurch branch. She was constantly on the ball with any question I asked and went above and beyond to help me. My purchase would not have gone ahead without all her hard work - thank you
Agent replied · 4 May 2025
Hi Laura We appreciate you taking the time to share your positive experience! The team at Hornchurch really appreciate it. Kind Regards
1/5
GoogleI was enquiring about a property today it was my worst experience really poor management I don’t know how people can deal with this tip of Agents shame
Agent replied · 17 April 2025
We are really sorry to hear about your poor experience, this is not something that we like to see and it will be fully investigated to ensure our high standard of service is maintained at all times.
1/5
GoogleI have had very little contact with them as my agent I don’t feel like they really care at all Moving agents now
Agent replied · 21 May 2026
We are so sorry to hear about your negative experience, this will be investigated fully and we will ensure nothing like this happens again. We strive to achieve the highest standards of customer service and on this occasion it would appear that we have not delivered. Rest assured we will continue to try and achieve our usual 100% customer satisfaction.
5/5
GoogleEmma, Tia and the team were most respectful of my property and kept me informed of the various stages that make up a sale. I need to congratulate Tia as she was my "go to" in the office, faultless and hope she will forgive me if I was impetuous. I know my faults. All the best for the future and thank you. Dickie.
Agent replied · 4 May 2025
Thank you for taking the time to share your positive experience. We're dedicated to providing the best service, and your feedback motivates us, we're overjoyed by your review!
5/5
GoogleRating only, no written review.
Agent replied · 3 June 2025
Thank you for leaving our Hornchurch branch 5 stars.
5/5
GoogleAll of the team are fantastic to deal with. Chloe & Tia looked after us so well, big thank you from myself & Sally
Agent replied · 4 June 2025
Thank you for your kind feedback for team in our Shenfield office it really is appreciated.
5/5
GoogleRating only, no written review.
Agent replied · 26 December 2024
Thank you for leaving us 5 stars.
5/5
GoogleGreat service and friendly staff! Thank you!!
Agent replied · 23 December 2024
Hi Nicola We really appreciate the positive feedback for our Lettings team. Thank you
5/5
GoogleReally knowledgeable and friendly team at hilbery chaplin, made the process extremely smooth and would definitely use them again. Thank you.
Agent replied · 23 December 2024
Thank you for your 5 star review Rachel, it really is appreciated. We are thrilled you had such a positive experience.
5/5
GoogleGreat experience with the lettings team - spoke to James and Danielle on different occasions and both really helpful.
Agent replied · 23 December 2024
Hi Kim Thank you for the 5 star feedback for our Lettings team, especially James & Danielle.
5/5
GoogleThe letting team at Hilbery Chaplin have been incredible and made the process stress free. A special thanks to Danielle and James who have gone above and beyond to help.
Agent replied · 23 December 2024
Hi Jodie Thank you for leaving our Lettings team positive feedback, it is very much appreciated.
5/5
GoogleThank you Chloe, Emma and Tia at Shenfield for making my purchase stress free, well almost 😉. Above and beyond always willing to chase, confirm, clarify and communicate on my behalf. Very much appreciated. Thank you …
Agent replied · 28 December 2024
Thank you for your kind feedback for the team at Shenfield.
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you for giving us 5 stars
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Hilbery Chaplin Residential is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about Hilbery Chaplin Residential
Which Hilbery Chaplin Residential office has the most reviews?
Laindon has the most, with 266 reviews rated 4.4 out of 5, followed by Brentwood with 133.
Where are the Hilbery Chaplin Residential offices?
The five Hilbery Chaplin Residential offices, by town:
- Brentwood: 8-10 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Hornchurch: 18 North Street, Hornchurch, Essex, RM11 1QP
- Ingatestone: 94 High Street, Ingatestone, Essex, CM4 0BA
- Laindon: The Estate Office, High Road, Laindon, Essex, SS15 6DQ
- Romford: 86 Market Place, Romford, Essex, RM1 3HQ
Has Hilbery Chaplin Residential won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
