5/5
GoogleHad a great experience with the letting station. Sean was very helpful and professional, he made everything go really smoothly, went above and beyond to get everything sorted for me and I couldn’t recommend them enough. Thank you 😊 …
Trusted Agent profile · Essex
Verified
Hilbery Chaplin Residential estate agents in Laindon, Brentwood, Romford and 2 more
★★★★★
691 reviews across 5 offices and 2 platforms
Hilbery Chaplin Residential has five offices, in Laindon, Brentwood, Romford, Hornchurch and Ingatestone (Essex). Together they have 691 reviews on two platforms, rated 4.5 out of 5 overall.
Our offices
Hilbery Chaplin Residential's five offices, most reviewed first. Each has its own page.
- Hilbery Chaplin Residential LaindonThe Estate Office, High Road, SS15 6DQ266 reviews · 262 on Google (4.5)3 in the last 90 days
- Hilbery Chaplin Residential Brentwood8-10 St. Thomas Road, CM14 4DB133 reviews · 133 on Google (4.8)6 in the last 90 days
- Hilbery Chaplin Residential Romford86 Market Place, RM1 3HQ127 reviews · 123 on Google (4.1)3 in the last 90 days
- Hilbery Chaplin Residential Hornchurch18 North Street, RM11 1QP100 reviews · 100 on Google (4.6)1 in the last 90 days
- Hilbery Chaplin Residential Ingatestone94 High Street, CM4 0BA69 reviews · 69 on Google (4.7)3 in the last 90 days
Reviews on Google
Showing 682 reviews on Google only. Show every review
Google5/5
GoogleReally happy. Super quick and easy letting process and Sean was incredibly helpful the whole process and got everything sorted. Really appreciate it and would definitely recommend. Thanks
5/5
GoogleSean and his team are very accessible/helpful, professional and effective. I am extremely pleased with them and have recommended their services to friends and family.
5/5
GoogleFantastic service from Sean. He has been so helpful during the whole process. We are slowly settling in in the new home. Thank you so much. Anna and Michal
Agent replied · 27 July 2026
We hope you will be really happy in your new home
1/5
GoogleLitter horrible guess who leaflets all over the street, if anything irresponsible advertising like this will reduce my house value ! Do not use!
Agent replied · 27 July 2026
Hi Rob Thanks for your comments but given I know the young lads just trying to earn a bit of pocket money I doubt very much they have "littered all over your street", please provide any proof you have and I will absolutely speak to them and ensure any wrong doing, proved to be the correct, will be acted on accordingly. We are just a small business trying to get out brand name out there. I am sorry if you are not happy with that, but alas we do not have huge budgets for advertising and so a local leaflet drop is one avenue we have explored. Maybe rather that slate us publicly, a simple phone call in for a chat might be a more proportionate and appropriate reaction. I am happy to discuss if you want and am in every day from 9 - 5.30pm.
5/5
GoogleAndrew, Tania and Shaun are just the best team! Professional and very knowledgeable. They made the experience of selling my house in Llandaff as smooth as possible by keeping me updated and liaising with solicitors when needed on my behalf. I cannot recommend this company enough and wouldn’t hesitate to use their service again. If you’re thinking of buying, selling or letting a house, this is your team. First class service from start to finish. Thank you guys! 👌
Agent replied · 27 July 2026
Thanks Claire for your kind words.
5/5
GoogleBoth Annabelle and Lewis go over and over! Always so polite and happy to help out
Agent replied · 21 May 2026
Thank you for your kind words for both Lewis and Anabel in our Laindon office.
5/5
GoogleCouldn’t recommend Grace enough if you’re thinking of selling your home. She was versatile, efficient, friendly and a pleasure to work with. Would be our first stop when buying or selling again!
Agent replied · 6 June 2026
Thank you so much for such a thoughtful review! We're so happy you enjoyed your experience working with us and look forward to helping you again in the future. 😊 …
5/5
GoogleFirst class service in our purchase, a class above other agencies.
5/5
GoogleRating only, no written review.
5/5
GoogleAmazingly fast, reactive, helpful and knowledgeable. Thank you, Lindsey!
Agent replied · 1 June 2026
Thank you for the kind words Jack. We’re really glad to hear you had such a positive experience, and Lindsey will be thrilled to hear this too. We’re always here if you need anything!
5/5
GoogleI really felt Holly and Sam had our best interests at heart and were always invested in getting our sale over the finish line. They were able to settle my nerves and offer just the right amount of expert advice and support. They never lost enthusiasm for the process even when things became complicated and thus gave us confidence.
Agent replied · 29 June 2026
Thank you for your feedback.
5/5
GoogleSelling homes is never easy - particularly if you are not close by. Holly and Julie were really helpful and responsive throughout -sometimes going above and beyond - to make. Thank you
5/5
GoogleWe have completed our sale today. It's been quite complicated ( not James Winn's fault I hasten to add). Victoria and her team have been amazing throughout, very supportive, very professional with great communication. When we encountered …
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 29 June 2026
Thank you for your feedback.
5/5
GoogleOutstanding service from start to finish Every problem or query handled with great customer service and attention to detail …
Agent replied · 29 June 2026
Thank you for your feedback.
5/5
GoogleEmma and her team exhibited great patience and professionalism in what was a rapid and not entirely straightforward transaction. Many thanks to them.
Agent replied · 15 May 2026
Thank you so much for leaving us a 5 star review, we truly appreciate it.
1/5
GoogleI paid legalbricks for an EPC to be carried out at my home, the engineer didn’t turn up initially and I waited the entire day for them to arrive with no update. Then when they did finally come weeks later they completed the EPC incorrectly with wrong information about the energy supply meaning I now have a lower score than I should. I’ve been trying to get in contact with them for weeks by phone and email and have been fobbed off for almost a month. I really don’t want to have to pay another £100 for another company to do the job properly. I’ve had no apology or call/email back to rectify the issue. I have proof that they haven’t completed the job correctly and I’m extremely disappointed I wasted my time and money on this company and has impacted my ability to sell my property.
5/5
GoogleGrace contacted me via mail shot 5 months into being listed with another agent. Her mailshot was outstanding. Unlike the franked standard letter with digitised signature, hers was in a hand addressed envelope with a real stamp on it - with beautifully heavy gauge paper. The presentation was outstanding. I was curious. So I contacted her and we met up 2 days later. Grace’s approach to marketing the house was new and refreshing. She was full of positive energy and was able to see the positives in a quirky, rural property. She understood my needs as a Seller and was quick to deliver a sales letter and marketing plan, again produced to the highest standard. Her photographs and marketing collateral were high end and working with Matt, she produced an outstanding video which she used for Social Media and the Rightmove and Zoopla portals. I had so many compliments on how she had interpreted my beautiful home and brought it to life with the video tour. Viewings followed. Grace was always courteous and mindful of making them as convenient as possible to fit with me. Unlike most agents who spend about 15 to 30 minutes in the property - Grace spent around 1 hour with prospective clients showing them around and working with them to see the opportunities the property would afford them, should they wish to buy it. Unlike other agents, her feedback was efficient and thorough. She sold my home when it was getting dark at 4pm and when most Sellers are looking to take their properties off the market. The property went live at the beginning of September and went under offer in mid November. Very impressive. Just like her. A property professional who is driven by the highest of standards. If you want a refreshing new approach to selling your home, it really is worth speaking to her and getting her opinion. You really don’t have anything to lose - but everything to gain. We now enter the Sales Progression part of the sale process. So I can’t comment on that as yet. However, I will be happy to do so once I have completed it.
Agent replied · 6 June 2026
Dear Lesley, Thank you so much for leaving such a wonderful review! It means the world to hear your experience with us so far has been so positive, and we are all looking forward to working together on the next stage of your home moving journey. Best wishes, Grace
5/5
GoogleRating only, no written review.
5/5
GoogleAbsolutely brilliant, we viewed the property multiple times and every time they worked with our needs and times. The service we received was second to none. I couldn't recommend them more!
5/5
GoogleFantastic service - always professional and very knowledgeable. Would highly recommend them! 😀 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Hilbery Chaplin Residential is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about Hilbery Chaplin Residential
Which Hilbery Chaplin Residential office has the most reviews?
Laindon has the most, with 266 reviews rated 4.4 out of 5, followed by Brentwood with 133.
Where are the Hilbery Chaplin Residential offices?
The five Hilbery Chaplin Residential offices, by town:
- Brentwood: 8-10 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Hornchurch: 18 North Street, Hornchurch, Essex, RM11 1QP
- Ingatestone: 94 High Street, Ingatestone, Essex, CM4 0BA
- Laindon: The Estate Office, High Road, Laindon, Essex, SS15 6DQ
- Romford: 86 Market Place, Romford, Essex, RM1 3HQ
Has Hilbery Chaplin Residential won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
