Trusted Agent profile · Essex
Verified
★★★★★
691 reviews across 5 offices and 2 platforms
Hilbery Chaplin Residential has five offices, in Laindon, Brentwood, Romford, Hornchurch and Ingatestone (Essex). Together they have 691 reviews on two platforms, rated 4.5 out of 5 overall.
Hilbery Chaplin Residential's five offices, most reviewed first. Each has its own page.
Showing 682 reviews on Google only. Show every review
5/5
GoogleFriendly , informative and great window displays !
Thanks, we're glad you found the team friendly and informative, and its great to hear you enjoy our window displays in the Shenfield office. We really appreciate it.
5/5
GoogleI’ve had multiple dealings with Hilbery Chaplin specifically with Sue & the experience/professionalism has been fantastic every time.
Thank you so much for your kind words. We're thrilled to hear that Sue has consistently provided a fantastic and professional experience. Your continued support means a lot to us!
5/5
GoogleMy experience with the Shenfield branch has been nothing short of delightful. Friendly, welcoming and helpful in every respect. You can’t ask for anyone.
Thank you for your lovely review Peter. We are thrilled to hear that your experience with our Shenfield branch was so positive. Your kind words mean a lot to the team!
5/5
GoogleVery reactive and great communication With the management team. Could only recommend!
5/5
GoogleMarcus was helpful throughout the process of buying my first home. Always communicative and helpful in answering my questions. Thanks Marcus!
Thank you for your kind words. Marcus will be thrilled to hear he could support you through your first home purchase. Wishing you all the best in your new home!
3/5
GoogleRating only, no written review.
5/5
GoogleLiaised with Tania on the purchase of a property she went out of her way to help and we managed to get the deal over the line without incident or injury really great experience would recommend
Dear Michael, Thank you for your glowing review. We're thrilled to hear about your positive experience with Tania. We aim to make every transaction seamless and safe, and it's rewarding to know we've succeeded. Your recommendation means a lot too us. We look forward to assisting you again in the future. The Letting Station
5/5
GoogleRecently offered on a lovely property after viewing with Neil but unfortunately due to a change in circumstances the seller decided not to sell. However, Hilbery Chaplin and Neil always kept me in the loop and I did not have to chase them for answers, a great example for estate agents.
Hi Akbar, Thank you for your 5-star review for our Hornchurch branch, Neil in particular. We really appreciate your feedback.
5/5
GoogleI cant thank Hilbery Chaplin enough for making the process of purchasing my first home such a positive experience. The team were always quick to respond to any questions, provided valuable advice and guided me through every step of the …
Hi Charla Thank you for leaving our Shenfield branch a 5 star review. It really is appreciated, we are thrilled you were happy with your experience.
5/5
GoogleHad the pleasure of working with Kelly Workman on a purchase of one of my clients. Could not have been more delighted with the service. The transaction was a tricky one with one half of the chain being ready before the rest. Kelly kept a tricky first time buyer well managed simply through her kindness, courteousness and professionalism. She even went on to chase the chain and respond to concerns while she was out of office and on Holiday! Could not recommend more!
Thank you so much for the 5-star review! We're so glad you had a great experience with Kelly Workman. Thanks for the wonderful review.
5/5
GoogleRating only, no written review.
Thank you for leaving our Shenfield team 5 stars it is really appreciated by all.
5/5
GoogleGreat team! They went out of their way to help with the frustrating probate sale of my partners property. 100% well done to everyone. Best wishes
Thank you so much Gloria. We really appreciate your kind words and are so pleased we could help make the probate sale process a little easier for you. Best wishes from all the team at Hilbery Chaplin
5/5
GoogleNiamh was the estate agent who dealt with me from the beginning and has been very helpful, attentive and answered any questions I had promptly. Would highly recommend
Hi Georgia, Thank you immensely for your glowing review and for recognizing the dedication of our Lettings team. We pride ourselves on delivering exceptional service. Warm regards
5/5
GoogleI am so glad to rent to my my first marital home from Hilery Chaplin. Moving to Cardiff to London was not an easy decision but the agency made out renting process so easy and smooth. I really appreciate those quick responses, providing all the information and answering all my questions. Niamh and Angela were great! Thank you very much!
Hi Maheen, Thank you for your wonderful feedback for the Lettings team. We're thrilled to have exceeded your expectations in honesty and professionalism. Your recommendation means the world to us, and we look forward to upholding these standards for all our clients. Warmest regards.
5/5
GoogleExcellent service over a number of years and different properties. Prompt replies to any concerns. Jocie was extremely helpful and courteous.
Hi Jane Thank you for your 5-star positive feedback for our Property Management team especially Jocie, it is very much appreciated. Thanks
5/5
GoogleMy rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.
Thanks Dave! Glad you would not hesitate to use us again, wishing you the best.
5/5
GoogleReview of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, …
Thank you Maralyn for taking the time to leave such a lovely review, all the best going forward!
5/5
GoogleLily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.
Thank you for the positive review!
5/5
GoogleRating only, no written review.
Thank you for your feedback.
5/5
GoogleI can’t speak highly enough about the team in Laindon, in particular Anabel, Karen and Lewis, who I dealt with closely for a number of weeks during the process of purchasing my property through them. I made a bad choice of solicitor and the Laindon team proved invaluable in chasing progress and resolving issues. They are a very friendly team with a personal touch and exceptional communication skills. I am incredibly grateful to Anabel, Karen and Lewis for their hard work, patience and good communication. A very professional, effective team.
Thank you for the amazing 5-star review! We're so glad you were pleased with the service from our team in Laindon. Your feedback means a lot to our team.
5/5
GoogleWe were awarded grandly for our loyalty to this Estate Agent, having bought our Basildon home 22 years ago through them, and then selling the same house within a week through them again! Faces changed over time, but young, energetic and humorous agent Lewis and captain of the ship Karen and her staff, made the the tense time of legal language and calls and stalls very bearable. A great job done, Team Laindon HC! Lots of good memories made in the process. Thanks, G and C
Dear Gert, Thank you for your glowing review! We are thrilled to hear that Lewis, Karen and the team at Laindon provided exceptional service throughout your sale. At Hilbery Chaplin, we're passionate about ensuring a smooth and satisfactory experience for our clients. Your kind words are greatly appreciated by the entire team. We look forward to assisting you again in the future. Warm regards
5/5
GoogleI have used these guys for many years! The team at Hilbery Chaplin Laindon branch are amazing. Big massive thank you to Karen, Anabel and Lewis for assisting the sale of our home. It was a journey of a sale but, we got their in the end. I would recommend anyone to sell or buy your home through them. Their knowledge and expertise are on another level. Overall 10/10 to these guys! Your managing director should be proud of you guys!
Thank you so much for taking the time to share your positive experience with our Laindon branch. Your feedback made our day!
5/5
GoogleKaren, Anabel and the team were amazing at selling our house. We sold within 2 weeks and when we ending up with a long chain to complete, they did everything to keep us up to date on where everyone was and the communication was fantastic. We wanted to move before the stamp duty increased and we had issues where no one in the chain was really pushing the completion. Anabel was great at chasing updates and pushing for completion until the very end, and even when we were struggling to exchange due to the solicitors not acting quick enough, Karen tracked down where the hold up was and ensured that the exchange went through within the time frame. We can't thank the team enough for their effort to get us completed and moved before the end of March. Their service was fantastic throughout. Definitely recommended and would use them again without hesitation.
Thank you so much for taking the time to leave our Laindon team a 5 star review. We're thrilled to hear you had a great experience and truly appreciate the support.
4/5
GoogleTried multiple different outlets to sell our house and they were very well informed of the market and what to try next. All the staff members were incredibly friendly and knowledgeable of the whole process and put you at ease when issues arise. A special thanks to Lewis who continually chased the chain to keep things moving efficiently.
We truly appreciate your positive feedback. Its always great to hear that our efforts are making a difference, thank you for taking the time to share your experience.
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Hilbery Chaplin Residential is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Send Hilbery Chaplin Residential a message.
Laindon has the most, with 266 reviews rated 4.4 out of 5, followed by Brentwood with 133.
The five Hilbery Chaplin Residential offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
