Trusted Agent profile · Greater London
★★★★★
2,222 reviews across 5 offices and 2 platforms
Hawes & Co has five offices, in Surbiton (two offices), Raynes Park, Wimbledon and Wimbledon Village (Greater London). Together they have 2,222 reviews on two platforms, rated 4.8 out of 5 overall.
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Hawes & Co's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Hawes & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks Michael for such an informative and friendly viewing. The humour didn't go a miss either! Greg - you were very charming, approachable and incredibly helpful on our second viewing! Thanks to the Hawes and Co team
Hi Nisha, thank you very much for the great review. It's nice to hear that dealing with an estate agent can be a great experience. Best wishes, Max
5/5
GoogleI rented my first flat in UK with Hawes&Co Lettings and my experience with them was very nice and smooth and I will like to thanks to Joe Stevens for his impeccable service.
5/5
GoogleAnother deal successfully though thanks to the help of Michael Gibson at Hawes & Co! Always ready to help and assist over and above to get the deal through and in a most friendly and professional manner! Looking forward to the next time!
5/5
GoogleI have been very impressed with the professionalism and integrity of the team at Hawes in Surbiton. Particularly Liana who has always been very helpful and straight. I would not hesitate in recommending them.
1/5
GoogleTerrible experience. Very discriminating, both the company and the appalling credit referencing company they used. We had 6 weeks to move out of our current property, and because we had been through hawes and co-before, and rented flawlessly we decided to go through them again. We found a property that we really liked and we went to look at it and put in an offer. We did everything we were asked to do and because Hawes and co use a terrible credit referencing company called ‘legal for landlords’ we were eventually turned down for absolutely no reason whatsoever. I was completely discriminated against because I’m self-employed and have a number of regular jobs as a self-employed person. In the last year I earned £46,000 and my fiance and £19 1/2 thousand pounds, but they would only take six months of bank statements and assumed what I earned over the course of the year instead of looking at a years bank statements. They told me I have only had 22,000 but refused to look at it any further. If they had looked at the other six months to see exactly what I had earned they would have seen the exact amount. They found a CCJ on my fiance‘s credit file that we knew nothing about, and we called the court to find out what it was. The court confirmed this should not have been on his credit file and it is being removed and a letter was sent to prove this, but they refused to look at it and rejected us anyway. This company is rude, Unwilling to listen and unwilling to be objective in any way, even though self employed people’s cases can be different. This whole process took them nearly 3 weeks leaving hardly any time to find a new property and almost left us homeless. It took them two weeks to tell me they needed a second lot of bank statements from me. Two weeks! when we could have been sorting things out but they didn’t bother to tell us. Considering I am in a wheelchair right now and have had an accident and pending a brain procedure, I could’ve done without this level of stress which left both myself and my fiancé nervous wrecks. Also told me my guarantor did not qualify. Despite having over £100,000, some in money, some in stocks and shares she did not qualify because she did not have £17,000 just sat in a current account for 30 days. What a ridiculous load of rubbish. Who keeps £17,000 In the current account! I don’t understand why hawes and co use this horrible, discriminating, unprofessional referencing company, who discriminate good to people for no reason. I could go on and on about the problems I had with hawes and co but you would be reading for a long time. We did not feel respected by them, we feel that a lot of things were not told to us about what was going on and we were misinformed. I have sent an email to them complaining about the situation, but I have been competely ignored. I am appalled by the way we were treated there. I suggest a good professional company in Surbiton you go through chancellors. Smooth, polite and caring and we feel like valued customers.
Dear Mimi, we are very sorry that you feel so let down by Hawes & Co and in particular the credit reference company we use. We always aim to give the best customer service and work with our clients, no matter what their circumstances might be. We would very much appreciate your time to discuss in full your experience if not to help you find a new property but to help us to improve our services going forward. Please can I ask you contact us directly at your earliest convenience on 020 8390 6565. We look forward to talking to you.
5/5
GoogleReally good lettings agency with professional staff always happy to help. As soon as we moved to our new house Charlie helped us getting every little thing that needed to be fixed sorted. Always available to reply to all our queries and find solutions to any problem.
Dear Monica, we are so pleased to hear you have and such a positive experience and we are continuing to be on hand with anything you need.
5/5
GoogleBest Professional Agency. Our special thanks to Max Etheridge for his excellent service served with compassion and motive to help achieve the best for the people he comes in contact with. He is A Great asset and credit to Hawes and Co.
Dear Maria, thank you very much for your lovely review! Its great to hear! Best wishes, Max Chapman
5/5
GoogleI write to express my considerable gratitude to Hawes and Co and in particular Michael Gibson at the Surbiton Branch for his considerable help and equally importantly hospitality. He has made dealing with an estate agent a pleasurable experience.
5/5
GoogleMichael Gibson helped us make the sale of our mother's property as smooth as possible. I wouldn't hesitate to recommend his friendly and professional services. Many thanks.
Dear Mr Damerham, thank you very much for the kind review. Best wishes, Max Chapman
5/5
GoogleExcellent advise and attention from Michael Gibson at Hawes & Co. Kept us abreast of developments and looked after the post and property in our absence. Ultimately led to a good sale. All staff at the agency are helpful and attentive.
Dear Andrew, thank you very much for the super review! Best wishes, Max
5/5
GoogleLiana was excellent. She kept me informed, gave feedback to all the viewings and was very proactive. She sold my property quickly and for a price i was happy with . She did exactly what she promised. Would happily use this estate agents again.
Dear Mel, thank you very much for the lovely review! Best wishes, Max
5/5
GoogleHawes and Co made the purchase of our home in Thames Ditton as easy as possible and were great to deal with throughout the process. Lovely team and would definitely consider using them if we were to sell in the area.
Dear Vince, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.
5/5
GoogleOverall it has been a positive experience renting with Hawes and Co. Found our new home thanks to Joe. Highly recommend his professional service as he was very helpful and pleasant to deal with throughout the whole process.
5/5
GoogleI recently sold my property with Hawes and Co and found them to be an excellent estate agent to deal with. Sarah and the team were very professional and pleasant and I would recommend them to anyone.
5/5
GoogleI have not used Hawes & Co personally as of yet for any house related inquiries, but they have helped me out greatly with other query's. The Surbiton branch is my local branch and i have dealt with Michael Gibson, His ever so helpful, cheery and welcoming, I will be in touch again shortly to get a valuation done on my property, Thank you for all your help.
Dear Gemma, thank you very much for your kind review. We would be delighted to help when the time is right! Best regards, Max Chapman
5/5
GoogleHawes Estate Agents & Letting Management Services provide an exceptional service and their professionalism dwarfs the competition. Charlie handles my landlord matters with a prompt efficiency not experienced elsewhere and I simply would not work with any other company as the confidence Charlie provides me with covers each and every aspect of being a remote landlord
Dear Rebecca, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.
5/5
GoogleVery professional estate agents, particularly Michael Gibson. My partner and I had some house viewings with him and we can honestly say he is the most informative, professional, accommodating, trustworthy and friendly estate agent we have come across. Keep up the good work!!
5/5
GoogleAbsolutely outstanding service from Hawes & Co, Surbiton, in particular Michael Gibson who dealt with my property. He was efficient and courteous at all times. Very highly recommend this agency to anyone looking to buy/sell in Surbiton.
Dear Tibah, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.
5/5
GoogleRecently bought a house through Hawes & Co who were excellent throughout, particularly Michael Gibson who was our main contact, who always went out of his way to help us, to the point where he took time out of his weekend to let us view the property. A great experience, would highly recommend.
5/5
GoogleJust exchanged today and have been pleasantly surprised at how efficient and professional this agency has been. Michael has been our key contact and has helped our buying process become seamless. His quick response time and honesty has restored some of our faith in estate agents again after being messed around by many out there.
5/5
GoogleWe have recently had a very positive experience selling our property with Hawes & Co Surbiton. Sarah Walker and the team gave us loads of assistance with the practicalities of selling, always responded quickly to questions and requests, and were able to obtain an offer on the property within a couple of weeks of marketing it.
Dear Theo, many thanks for your review we are very pleased to hear you have had such a good experience with Hawes & Co, we will pass on your kind words to the team.
5/5
GoogleHawes&co have evidenced very high professional and human standards over the c4 years we have been working with them. I fully recommend this company. Trustworthy, energetic and highly efficient professionals such as Philip, Charlie and very specially Miranda make the difference between a good enough and a properly good service. We look forward to working with you again in the future. Alvaro & family
5/5
GoogleWe have had an excellent experience buying a bungalow through Hawes and Co. Liana was amazing and kept us fully informed throughout. She was so supportive and professional. She always did everything she promised. We were so impressed. The other staff we had contact with were also excellent.
Dear Mr Reekie, thank you so much for the lovely review! Best wishes, Max Chapman
5/5
GoogleI worked with Sarah and several other staff towards purchasing a property as a first time buyer, which unfortunately fell through due to a price dispute caused by the extent of remedial work. The team were polite and helpful throughout the process and gave realistic advice on what would happen next at each point. Sarah was generally prompt at meeting me at the property (except one instance where I got a call to explain she was stuck in traffic) and several times replied to email despite being on holiday.
Thank you for your kind response, I very much hope we can find you an alternative! Best wishes, Max
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Surbiton (67 Victoria Road) has the most, with 938 reviews rated 4.8 out of 5, followed by Raynes Park with 561.
The five Hawes & Co offices, by town:
Yes. In The Trusted Agent 2026 awards, Surbiton won Gold, Surbiton won Trusted Agent and Raynes Park won Trusted Agent.
