Trusted Agent profile
★★★★★
1,454 reviews across 3 offices and 2 platforms
Harron Homes has three offices, in Carlton, Doncaster and Rossington. Together they have 1,454 reviews on two platforms, rated 3.9 out of 5 overall.
Harron Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat info given by Julie B at…
Great info given by Julie B at Throapham and at Shireoaks. Helping my son buy his first home so nice to speak to someone who could help and get the right info for me.
Thank you for taking the time to leave a review.Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotTrying and failing to get basic…
Trying and failing to get basic snagging sorted for over 2 years. Happy to leave your house with faulty electricals.no one from the head office answers the phone, email after email after email to customer service go unanswered and ignored. Our delvelopment was finished well over 12 months ago and the road isnt finished yet - pot holes absolutely everywhereRead all the 5* reviews - the vast majority of these are before purchase / handover so not really a fair reflection! And they try to push you to put a positive review before you get your house - i know for a fact because i was offered a bribe to put up a 5* review when buying, see its still going onShocking and shameful, they truly are a disgrace to the housing industry
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our Yorkshire customer care team will be making contact with you to find a suitable resolution.
5/5
TrustpilotSunday the 3rd of April I went to view…
Sunday the 3rd of April I went to view the 4bed Baybridge property at Far Grange Meadows Selby, the lady who took my mother and I to view could NOT have been more helpful, she answered ALL my questions. We were blown away with how beautiful the house was, thank you for excellent service.
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5/5
TrustpilotThank you to Jane & Matt on the Fixby…
Thank you to Jane & Matt on the Fixby site for our amazing pre plaster visit at plot 20.They showed us everything we’d need to know. They have both been absolutely fantastic throughout the whole process and made it stress free for us.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThanks to Sue at Bishop's Glade
We visited the sales office of Bishop's Glade at Ripon today and we would like to say a big THANKS to Sue, who has been very helpful and patient and gave us a lot of useful information.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotJust moved into our new home at…
Just moved into our new home at Rosendale Gardens and couldn’t be happier. All went smoothly from start to finish. Jo and Penny have been brilliant throughout.
Thank you for taking the time to leave a review. It's great to hear about your move to a brand-new Harron home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotAmanda at Shipley Lakeside was very…
Amanda at Shipley Lakeside was very professional, informative, helpful and explained everything in great detail.She is an asset to Harron Homes and made me feel very comfortable and relaxed.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHarron Holmes - Matt
I visited the Holmewood development on Sunday 20th March. I instantly recognised Matt from his previous role on a Kia site in Wingerworth. At that time he helped my mum purchase on a new house on the development. Once again, he helped me in my search for looking for a possible new home for my son and his partner. Matt is welcoming, relaxed and friendly. He offers all relevant information about the houses on the Holmewood site.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotGreat so far!
My experience to date through reserving and buy a plot has been great, everyone involved has been extremely helpful and informative. A special call out to Julie Furr for all of her help. Let’s hope it continues through build and snagging resolution! Thanks
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThorpe meadows/the grange
We went to enquire about a house at Thorpe meadows, we was greeted by Matt. Matt was able to explain the process and what we needed to do to get the ball rolling. He was professional, extremely helpful and polite, he was able to tell us where the nearest show home was for the type of house we was looking at which was only 25 mins up the road. We arrived at shireoaks development and was greeted by Jo, she was really helpful and welcoming even though she knew we was wanting to buy from another site. I am waiting for Nikki to contact us to arrange viewing for part ex, so unable to comment as yet however with the service we have already received I’m expecting no issues.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotJo at The Grange in Shireoaks is Amazing!
Jo at The Grange is Amazing!Jo has guided us through the process every step of the way. We are Harron returning customers who feel very satisfied that our needs have been taken care of.We’re confident in the process and in the quality of the build we’ll receive.Thanks for your hard work Jo. We really appreciate it. You’ve made the process both easy and fun. Can’t wait to move in!!!Rich.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
Trustpilot5⭐️⭐️⭐️⭐️⭐️
Beautiful homes and absolutely amazing sales staff that help you every step of the way, particular thanks to Jo at The Grange who is always there to guide and help in anyway she can.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThorpe meadows happy customer
So far so goodWe got reasonable price on our part ex and Nikki has been very helpful and responsive with this. The whole buying process has been brill with regular pictures and updates from Ann. Matt and Sylvia at thorpe meadows are always are friendly and responsive to requests etc.Site manager Lee and assistant site manager Chris are always happy to help and down to earthWe produced are snagging list and had a professional snagger, which said looks like a good built house, most of the snags he found were bits and bobs but nothing concerning us at the moment.We found a leak when moving in and the plumber was round first thing Monday morning. We now have Mark who's sorting out snags, really nice chap. Overall I've not got a bad thing to say.Yes new builds have snags but you've got to remember no one has lived in it so you will pick things up as you go and once harron has been informed they are more than happy to come and sort it out. Thank you to the team at thorpe meadows
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
4/5
TrustpilotPurchased a new build on Phase 2 at…
Purchased a new build on Phase 2 at Crich and used the P/x on our home to help purchase the property.Overall Harron homes gave us a fair price for our home and it was fairly straight forward.Ann the sales lady kept us fully informed on the progress of the new build and was very helpful with helping us choose extras etc for the new home.We had regular photos showing us the progression on the build too.When buying a new home it isn’t like buying a new car expect issues with the new home.The only criticism I have is the snagging work took too long to complete but I accept Covid played a part in that.Overall we love the house and the area.Thanks again to Ann and Daz the snagging expert who did a great job rectifying our issues.Andy&Helen
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHouse buying experience
The house buying experience was a pleasure with Harron Homes. There are always issues with buying a house but Harron were attentive and responsive at all stages.
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotThe Hawthorns Carlton
Visited the Hawthorns- Carlton to reserve our new build and was welcomed by Nicola. Nicola has supported us all the way through the process so far and has really gone above and beyond to ensure we understand the full process and have all our questions answered.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotVisited Matt in Holmewood Chesterfield…
Visited Matt in Holmewood Chesterfield to view the Windsor show home Although not buying on that site he was really helpful and informative A really friendly sales person and happy to help
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotGreat Meeting with Michelle at Thoresby Vale Edwinstowe
What a fantastic experience.Michelle went far beyond her job as a Senior Sales Executive when we met today to discuss(and buy) a Harron Homes new build House.She made us feel at home and answered all our questions and had been spot on describing the development and what we could expect before we drove the 60 miles down the road.We look forward to seeing Michelle next week to get all the legal bits out of the way. Great lady and really well built houses
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotClear, friendly, and straightforward Yorkshire homes
Full marks for Harron Homes for clear and straightforward advice on buying my next property - very professional advice, delivered by a genuinely cheerful and friendly personality, thoroughly refreshing!So, the ultimate question - would I recommend to others…? Absolutely, no question!
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotHockley Croft in Boroughbridge
Hockley Croft in Boroughbridge, Michelle is a true asset and inspiration to Harron Homes, as she is enthusiastic, knowledgeable, and extremely passionate about selling homes! We went to Hockley Croft today to look at the show homes because we're thinking about putting our house on the market but don't know where to start. Michelle explained the Part Exchange Scheme, in which Harron Homes could be our cash buyer. That eliminates the hassle of selling our home, and best of all, we can stay in ours until the new one is built, which is ideal for us because we have a toddler and another on the way. Thank you so much, Michelle. We can't wait to get things started.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotShipley Lakeside
We reserved our plot yesterday at Shipley Lakeside. Amanda has been incredible throughout. We couldn’t have asked for any more. Communication was brilliant before we booked in to reserve, and she was equally as good with dealing with the reservation. I know if I have any questions I can contact her and she’ll help. Julie was also on site and she is equally as lovely and helpful. The appointment gave us all the information that we needed before proceeding with the reservation, you are then given a pack to bring home with everything you need in. Which is great. I look forward to meeting again soon for the next stage.
Thank you for taking the time to leave a review. It’s great to hear about your brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
5/5
TrustpilotAmazing experience would highly…
Amazing experience would highly recommend Harron Homes.We decided to move in January 2021 and after myhs of looking at every development and building company we decided on our beautiful home onthe Thorpe Meadows Estate, lots of ups and downs during the process but we still had a great experience and Harron Homes went above and beyond to help us secure our purchase despite award buyers in our chain that could have lost us our beautiful home.Move day was stressful but Ann was great and reassured us as always.Post move we have had issues and yes I won't lie it's been frustrating stressful and on some occasions disappointing, but I think moving just before Christmas enhances everything and in reality Harron Homes have been great communicators and have successfully resolved neatly all our issues and we are very confident the remaining snags will be sorted.Chris site manager has been great and we are 100% pleased we chose Harron Homes the quality of this build is brilliant and we have had compliments from other trades men that are not associated with Harron Homes that have been to our house, what more can I say.
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
1/5
TrustpilotHarron Homes - The Grange
-- UPDATE 2 --After my initial review, Harron's reply asked me to provide details so they could assist further. I replied to them with my e-mail address and Harron ignored it.After my 1st update highlighting their lack of response, Harron have replied but, again, not to me directly even though they have my contact details.They urge me to contact the same customer care team who have already told me they won't deal with the issues reported.If Harron genuinely want to resolve the issues, they can contact me directly with an explanation of how they plan to do it and I'll happily provide a 3rd update admitting I was wrong about them.-- END OF UPDATE 2 ---- UPDATE 1 --If you thought that Harron replying to this review showed they actually were "keen to assist", it appears you would be mistaken.From the details in my review they could have easily identified me if they wanted to. But, as with many of their negative reviews, they chose to imply that the review might not be genuine. I can assure anyone interested that I am a genuine, very unhappy purchaser of a new Harron Homes property (as, I imagine, are many of the writers of the other negative reviews).I have provided them with my e-mail address through the private message they sent (the same e-mail I've used in communication with them over the last 3 years) and I've had no response to it from them at all.Be aware, this is the type of thing to expect from Harron if you do choose to buy from them.-- End of update 1 ----- Original review below ---If you are looking for a New Build property with (to quote Harron's marketing material) "quality as standard", I would advise looking at developers other than Harron Homes.My experience of buying a property from Harron reflects many of the reviews on this site (and other review sites). Their sales and marketing teams did a great job of convincing me that I would get a beautifully finished home and if any issues did occur they would be dealt with and fixed promptly. The reality has proved to be the opposite.I had the property professionally "snagged" when I bought it. The snagger found many examples of a poor quality finish and, in his opinion, the house was not in a condition suitable for handover.While Harron initially seemed willing to deal with the issues reported to them, it didn't take long for for that to change. I have had unreturned phone calls, ignored e-mails, appointments not kept, remedial work done to a poor standard, work started then left for 2 months before being finished in 1 day, requests for a proper schedule of work ignored, etc.I get the impression that they have been hoping the poor after-sales service will result in new owners 'giving up' and sorting the problems out themselves.This has been ongoing since before Covid, although Harron haven't missed the chance to use that as an excuse, and they have taken the opportunity to furlough staff responsible for fixing problems while still building more new properties (presumably with the same poor finish).Eventually, I had to go to the warranty provider's (LABC) remediation service to get action on some issues, and Harron are refusing to comply with the LABC's instructions to fix some external mortar cracking, caused by Harron's contractors when they were dealing with other cracks, and to investigate my reports of rooms losing heat quickly and possible insulation issues.In spite of 2 failed attempts to fix the cracking, Harron now just quote the words "thermal shrinkage" and claim it's not their responsibility.Because of Harron's refusal to inspect the cold issues, I had a professional thermal imaging inspection carried out, which has shown numerous issues with potentially missing or incorrectly installed insulation, excessive heat loss and cold air ingress, and cold air flow behind the plasterboard.I've passed the report from this inspection on to Harron, and their only response has been that the insulation has been checked, is all present and correct and they won't do anything further. They have not checked the insulation or any of the other identified thermal issues since I've owned the property.If, like me, you are gullible enough to believe their marketing and buy a new property from Harron, be prepared for a lot of stress and disappointment after moving in.I would suggest that, after agreeing the property price with them, you discuss with your solicitor if it's possible to hold back some money subject to Harron completing any defect remedial work properly. At least that way you would have some money to be able to get issues fixed by a reputable builder if Harron fail to do the work.
Hi Phil, thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We would urge you to contact the North Midlands customer care team northmidlandscustomerservices@harronhomes.co.uk.
5/5
TrustpilotCarlton | Hawthornes | Nicola
Nicola has been amazing from the Hawthorne's Carlton site. She has been on hand with an questions (anytime) and helped us through the process. Harron are extremely lucky to have Nicola as part of their team. She has gone above and beyond helping us. It is our first time using Harron Homes and would recommend them to our friends and family.
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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Carlton has the most, with 1,392 reviews rated 4.0 out of 5, followed by Doncaster with 1,364.
The three Harron Homes offices, by town:
