Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 4/5

Trustpilot

Well what can I say…….

Well what can I say - our journey started in February 2022 with a random visit to Wyndthorpe Chase in Doncaster. This is when we first met Alistair and Rachel’s and loved the site, it’s space, quality of build and the HH sales teams approach and openness. We have now purchased more than one property and feel as though our decision to invest our future in this site is 💯 sound. We have had our issues, highs and lows but that’s just par for the course…. Fantastic on-site support and honestly we are now friends with the site staff and feel part of the HH family..Our only negative is - The customer service team at head office are slow to react to snagging issues and require constant chasing.Overall we have had a positive experience with the HH team at the Wynthorpe chase development and love our purchases. Thanks guysJASON & MARY

Mr · 28 July 2022 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Poor build quality and appalling customer service

Very poor developers.Two issues..1st Poor build quality, not luxury at all! Workmanship poor, door frames, bay windows not level. Electrical and plumbing issues. Poor quality and faulty fittings including scratched windows and faulty carpets. And that’s before the poor decorating.2nd Customer service is not their strong point. They seem good before the sale and after they won’t return calls, reply to emails to get the defects fixed.Fundamentally only buy a property if you have the patience of a saint, a great lawyer who can put protection in place and/or the money to fix the defects.Stay well clearThis response is laughable…High Gables Pocklington now you know who I am!

Julie · 18 July 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

First Class Customer Service

Having reserved our plot at Thoresby Vale, Mary & Michelle spent considerable time with us whilst we chose options and additional features for our new house. They were both extremely helpful and patient providing plenty of guidance to assist us in making the right choices. They are professional, wonderful ambassadors for Harron Homes, very kind, considerate and caring. A very big thank you to them for making our lives easier and providing a first class service.

Ricardo · 12 July 2022 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

fake weep holes

Latest issue of many is fake weep holes.The house is full of issues and Harron’s homes hide behind the warranty company and refuse to help. Don’t buy from these guys you can do better! Customer services is a shambles.

Dan · 10 July 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Having recently looked for a new home…

Having recently looked for a new home we looked at some Harron Homes developments and were very impressed by both their staff and their houses.The houses were excellent - far better in terms of layout and content than anything else in the area.The staff were helpful and knowledgeable.We felt very comfortable and are now looking to reserve as soon as we can sort out our current house.

Gary · 3 July 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Just been on site wow so professional…

Just been on site wow so professional and knowledgeable. They made us so welcome and even gave us refreshments. They realy sell the concept of a home rathet than just a house. Will be going back soon I'm so sure.

Andrew · 3 July 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Penny Rands - Fantastic!

Penny Rands - Rosendale Gardens! Just WOW!! What can I say, we have been treated like absolute royalty! 5* service from start to finish! Nothing was too much. We would highly recommend especially Penny! Thinking of going with Harron Homes then DO IT! You won’t be disappointed! :)

Emilee · 2 July 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Mind blowing

Fantastic and amazing experience

Ola · 1 July 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Sam has been very helpfull throughout…

Sam has been very helpfull throughout the process .

Teles · 30 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Thoresby Vale's Wonderful Sales Representatives

My wife & I visited the Thoresby Vale , Edwinstowe site and were treated as vip's by Michelle & Mary, the site representatives. They were very helpful, personable and knowledgeable which made up our minds to buy on their site. In addition Michelle was very attentive and concerned for us after we lost a purchaser of our house until we found another buyer 3 weeks later. She maintained regular contact and kept us informed about the plot we set our hearts on. We are delighted to have made a reservation earlier this week. It has all come to a positive end thanks to Michelle's first class customer service.

Ricardo · 30 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Great experience. Very professional.

I just purchased a new home at The Hawthornes. Good people to work with. The show home office is very well attended and equipped. Professional and prepared staff. Good communication. The property hand out was on schedule, with a very helpful and instructive demonstration meeting.

FJ · 30 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Simpson Park

Met Esna yesterday at the launch of Simpson Park, lovely lady who was very knowledgeable and a pleasure to deal with, myself and my partner look forward to hopefully reserving our house with Esna in the coming months :-)

Matthew · 26 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Hi we met with Esna today @ Simpson …

Hi we met with Esna today @ Simpson Park. Very impressed with what information we were given and all the advice she gave us. Look forward to dealing with you in the future :)

Tina · 26 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Great experience with Harron Homes.

Great experience with Harron Homes when reserving a plot. Charlotte and Amanda have been extremely supportive and have helped us throughout the proccess, answering all our questions and making the whole experience really easy to navigate through. We recently had our meeting to choose our options and upgrades and, again, they were fantastic. We are really happy with the team in Shipley Lakeside.

Manuel · 24 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

First class meeting

First class meeting, very informative and very well presented. Great team if people to work with.

Darren · 24 June 2022 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Continuous disappointment

Fifth review - despite harron homes commenting on every other post to say they will contact me and their support teams are helping deal with my issue - it’s all total rubbish and lies. My weekly emails asking for updates are ignored, I call their HQ to be told that the customer service manager Nicola will call me back and nothing ever materialises. Appalling service since the moment they took our money.

Trichardw · 24 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Was good to meet Rob to discuss future…

Was good to meet Rob to discuss future business opportunities between our companies and to get an update on what was happening within Harron Homes. The venue was superb.

John · 23 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Had a meeting with the Harron…

Had a meeting with the Harron management Team and they answered all my questions. Thanks for all your help

John · 22 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Fantastic day at the Harron homes meet…

Fantastic day at the Harron homes meet the buyer day .

Customer · 22 June 2022 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Meet the Builder event

Thank you for your time today, at your meet the builder event. I found it a very useful experience to come and see what you have planned for 2022/23. I hope we can become part of your growth plan.

Rob · 22 June 2022 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

We regret every second of buying a Harron Home

We bought our house on Rosendale Gardens nine months ago and have deliberately waited to write this review to give a fair account of our experience from sales to snagging.From the outset we would like to point out this isn’t our first home. Myself and my wife have previously brought new builds and have renovated a 100+ year old property so we know what is and isn’t acceptable in a new build property and have a good eye for how a property should be finished.The marketing material from Harron Homes is very slick and makes constant reference to how good their homes are. Here are a few quotes pulled from their marketing material ‘At Harron Homes we have a passion for detail. This detail is reflected not only in our superior quality homes but also in the service we provide to our customers’, ‘Carefully crafted homes’ and ‘We aim to get the quality, value and customer service right first time, every time’. Regretfully our experience is the complete opposite of this, our opinion is their homes are poorly built with low quality fixtures and fittings and appallingly finished.We began the process of buying with Harron Homes in June 2021 and found the sales team helpful and part exchange process to be smooth and efficient. Unlike many builders Harron Homes did give us market value for our house in part exchange so credit to them for this. For us it all started to go wrong after exchanging contracts. The sales team invited us to visit the property a few weeks prior to completion so could see how things were progressing. To say we were disappointed and frustrated with the build quality, finish and workmanship is an understatement. So much was our concern that we were invited to revisit the property a few days later with the area sales manager to point out our concerns. Detailed notes were taken by the area sales manager (4 sheets of A4 paper) and we were told they would be passed onto the site manager and put right prior to our moving in date. Whilst this was a positive step we were so unhappy with what we saw that we asked our solicitor to contact Harron Homes to explore what options we had for pulling out citing our concerns, fully expecting some dialogue. However, this didn’t happen, within 24 hours we were served with a legal notice from Harron Home’s solicitor to complete with no attempt to address our concerns. In an attempt to try and get Harron Homes to resolve as many of the issues as possible prior to us moving in we instructed a professional snagging company to visit the property a couple of weeks prior to completion. The snagging company contacted Harron Homes to arrange a visit only to be told they wouldn’t be allowing them on site until after legal completion. Upon moving in it quickly became obvious that none of the points we raised with the sales manager had been resolved. You are given 1 week to pull together your snagging list. We had over 180 agreed snags (6 sheets of A4 paper!) which needed resolving and were given a 3 month timescale for resolving the defects. In my experience of other home builders, it is at this stage you are passed to the after sales care team who arrange for the snags to be resolved, not so with Harron Homes. You get the site workers who will turn up when they feel like it (or not at all) who attempt to put something right but don’t really care. Being cynical, you could say this is deliberate so that you don’t follow up and live with the problems or spend money yourself to sort the defects as we did in some cases. To date we still have a handful of snags remaining and are finding new problems on a daily basis.The annoying thing is that the majority of the snags are caused by bad workmanship with what appears to be a ‘that will do attitude’. I fully appreciate that houses are built within tolerances but this seems to be the standard response Harron Homes use when homeowners challenge something.Upon moving into the property we wrote to, emailed and left telephone messages for the directors of Harron Homes inviting them to visit our property to see the issues first hand and for them to decide if they would be happy with the finished product we had purchased. Needless to say, they have never replied or returned our calls, which further cements our belief that they too like the trades people they use do not take any pride in the homes they build.We sincerely implore anyone thinking of buying a Harron Home, if you value your mental health and general wellbeing, please don’t do it. If you like stress, disappointment and feeling like you’ve been ripped off then please go ahead and buy from Harron Homes. One final word of advice is download a copy of the NHBC Standards you’ll need them !

Chris · 20 June 2022 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Luxury they are NOT

Just want to start by saying Sarah in Customer Care has been amazing.In the most part Harron have been prompt with fixing the over 300 snags found in our property.The general finish of our house when we moved i was appalling so don't expect a luxury finish for a half a million pound house.Plaster was completed by a blind man and the paint work looked lchild like. Even the removal people on move in day felt sorry for us as he laughed at the finish.The gas meters pipe was too short which ment not only did it leak gas, but was also an explosion waiting to happen. There was no thank you when we had British Gas fix it even though the person that fitted it should have be sacked. Grass and landscaping was embarrassing but we already had plans for our garden, so we knew we would be ripping up the dry rug of turf that was laid over a garden of rocks and rubble.4 weeks ago the 2nd window repair man broke our toilet seat and we still after various phone calls haven't had it replaced.As for the DRIVE! The manholes had sank and when someone form the company that fitted it came to look agreed that the manholes and the drive had sunk which was why it wasn't draining.He suggested to relay part of it and lift it up and extend the drain which would be a days work. Would be able to do until March. This was February. Fine not a problem.End of March arrives we call to get a progress report told someone with be there in a few weeks.Guy came but only to add more sand around the bricks of the manholes but nothing else.He calls the office they can't tell him anymore he attempts to raise the bricks around the drains (if I could post pictures I would)We call to ask why the repair wasn't happening and we're told that the people who created the plans have looked at the drawings and there is nothing wrong with them.YES, you read that correctly! They looked at their plans. Didn't bother to visit the property to check they were built to spec! But clearly they have cameras or crystal balls that can measure the driveway.I cant tell you how patient we have been, the general follow up form Customer Care has be fine even from the site team which I know is not the same experience on other Harron sites. We have sent 2 sets of pictures and videos of our drive and have had no response.* Verification sent 20/06/2022 as requested below - strange how no +ve reviews are asked to be verified *

Matt · 20 June 2022 · Harron Homes Rossington

★★★★★ 4/5

Trustpilot

Well looked after by Sales Executives

We booked an appointment quite a while ago, at Shipley Lakeside on 6 June 2022. The Sales Executives Amanda and Charlotte were very helpful and spent time with us to show us what was available and how we could tailor a house to our requirements e.g. available upgrades etc. We were treated very well.

Mark · 13 June 2022 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

In one word shoddy!!

In one word shoddy!!! I’d love to say there customer service is rubbish but it’s non existent been in over a year and theyv not done any of my snags. This company is a joke, I thought they were a 5* developer but I wouldn’t even give them one start if I could!

Georgina · 13 June 2022 · Harron Homes Rossington