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★★★★★
465 reviews across 8 offices and 2 platforms
Greystar has eight offices, in London (four offices), Hounslow, Fulham, Lambeth and Tower Hamlets. Together they have 465 reviews on two platforms, rated 3.1 out of 5 overall.
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Greystar's eight offices, most reviewed first. Each has its own page.
Showing 262 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Hi Tim, Thanks for the great rating ! I am delighted to hear you had a great time with us and look forward to welcome you again soon...! Let us know directly next time so we can take care of everything for you, Kind regards Bob
5/5
GoogleMy friends and I were lucky enough to have a holiday together in London, and we chose to stay at Gulaid House because of how spacious and large the apartments were for us. We were 4 gals staying in one of the 2 bed apartments. A member of staff was kind enough to meet us upon checkin where they handed us our access key, we were welcomed in a very clean and beautifully decorated apartment - the area was also top notch and really safe for us. We really enjoyed our stay! Thank you Bob & Team :)
Hi Rachael! Thanks a lot for staying with us and for this lovely review! We are so happy to read you and your friends had a great time with us! We are glad you enjoyed the vibes of the area while staying in one of our cozy flats! Thanks for the kind words you spent for the team! We all looking forward to seeing you again! :) Bob W
5/5
GoogleI just had my first experience with the maintenance teamhear at Equipment works! I have been living here for a few months now and booked my first maintenance easily through the resident's app They got here very quickly, (I thought it was going to take days!) and were in my flat the next day to assist me with my issue I believe one of the team member's names was Keneth He was super kind and very quick to resolve the issue in my flat They were super helpful and really fast and even though I made them wait for a little bit outside my flat they were still so so nice about it Thanks to everyone at the equipment works team!
Thank you for the glowing review! We're pleased to hear that Kenneth and our maintenance team provided such prompt and helpful service. Your satisfaction is our priority!
5/5
GoogleBeautiful building with great facilities. Also the staff are lovelyyyyy - especially Kiew on front desk
Thank you so much for your kind words! We're pleased we have provided exceptional experiences.
2/5
GoogleThe rent is unreasonably priced for the location and amenities. They raise the rent rapidly every year. If you want to extend for a few more months and can’t commit to signing another one-year contract, they will charge you an extra £450 service charge per month. There is a serious hot water supply issue in the whole development. During my two years of tenancy, there were at least 10 times with no hot water supply for the whole day or evening. The development is not as pet-friendly as they claim. I hope they understand the difference between allowing pets and actually being pet-friendly. On the good side, the staffs working there were very friendly, professional and helpful.
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate your insights. We value your feedback and welcome the opportunity to discuss further. Please feel free to reach out to us directly.
5/5
GoogleAfter two years at Equipment Works, I'm happy to share my experience. Overall, it's been a positive one, thanks in large part to the exceptional staff. They're friendly, approachable, and always willing to help with any concern, big or small. This made my stay much more comfortable and stress-free. However, one area I feel Equipment Works could improve is in fostering a more active community. While I wouldn't call it a dealbreaker, a bit more in the way of organized events or common area activities would go a long way in building an even greater sense of connection among residents. For dog owners, Equipment Works and the surrounding area are a dream come true. From nearby parks to pet-friendly shops and cafes, it's clear that furry friends are welcome here. One suggestion, though, would be to add more dog-specific amenities, such as a dedicated play area or washing station. This would further enhance the experience for canine companions and their humans. In conclusion, I would definitely recommend Equipment Works to others, especially those who value friendly staff, a convenient location, and pet-friendliness. With a few tweaks to foster a more vibrant community and cater to dog lovers even better, it could truly become an exceptional place to live.
Thank you for your positive feedback on your experience at Equipment Works. We appreciate your feedback, and We'll take them into account as we continue to improve our community. Thank you for being an awesome resident!
5/5
GoogleBob W Gulaid House has a really nice atmosphere being in the heart of Knightsbridge. I found the apartment really clean and cosy during my stay. The lift access was very luxurious too. The staff were always helpful in making sure I had everything I needed from the easy check-in process to my departure. Would definitely come back here again.Trip typeVacationTravel groupCoupleRooms: 5Service: 5Location: 5Hotel highlightsLuxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech
Hello Z V! Thanks for staying with us and for this lovely feedback of yours! :) We are super pleased to know you enjoyed a pleasant stay and the vibes in Knightsbridge! :) We are happy to know you enjoyed every bit of your stay and thanks for the kind words you spent for the team! We cannot wait to see you again! :) Bob W
5/5
GoogleRating only, no written review.
Thank you for the positive review!
5/5
GoogleGreat place to visit. I really love the concierge team here. They're always really friendly and helpful. What a pleasure
Thank you for the positive review!
2/5
GoogleRent went up by 20% on renewal with no real grounds, insect infestation for most of the year, when you leave you are pushed to pay for their cleaning service, and then riddled with costs and don’t get full deposit. Not really a social building like other buildings around- hardly any events. Not worth the hassle, management are money grabbing. Sad bc this place has great potential. Frustrating customer service
Hi Hanana, thank you for your review. we're sorry to see it's only 2 stars. We would appreciate your feedback, so please feel free to reach out to the team so we can improve the factors that have influenced your rating.
1/5
Google- Unreasonably priced. Rent was raised by 20% on renewal. - Pests infestation. On the balcony, there are numerous spiders and an abundance of mosquitoes and flying insects, which often make it impossible to keep the windows open for much of the year. - Frequent hot water outages occur during the winter and water usage peak times. - Frequently asked to enter the room for inspection. - Poorly managed parcel room. It takes ages to find your parcel as the place is packed with uncollected parcels, and there have been incidents of parcels being stolen.
We regret to see this negative review and hope to work with you directly in an effort to turn your experience around. Please reach out to us directly at 020 3962 7960. We would love to hear from you.
5/5
GoogleThe maintenance team members are all kind and helpful!!!!
5/5
GoogleGreat place to live in London - I've been living here for more than 2 years. The service from Mylo and management is amazing especially "Joan" who's always available and on time when it is needed. Highly recommended.
5/5
GoogleRating only, no written review.
Thanks for the 5-star review sudexro. Much appreciated.
5/5
GoogleRating only, no written review.
Thanks for the positive review Serhii!
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Hi Abul Thank you for leaving a review. If you had any feedback you were able to share with the team, we would be grateful to receive it. The Equipment Works Team
5/5
GoogleNew apartments situated between blackhorse Road and ferry lane
Hi Erol, thank you for the 5-star review!
5/5
GoogleLovely neighbourhood, the security & customer service staff is amazing!
Thanks for the 5 star review Alejandra. We'll make sure we keep up the good work!
1/5
GoogleWe are visiting my brother for the Christmas holidays, and he had the movie room booked for an evening screening. Management had double booked the room, leaving it to the residences to sort out who is going to use the room. Never seen anything like that on a similar building. Honestly really funny and extremely disappointing considering what they are charging for rent
2/5
GoogleRent went up by 20% on renewal with no real grounds, insect infestation for most of the year, when you leave you are pushed to pay for their cleaning service, and then riddled with costs and don’t get full deposit. Not really a social building like other buildings around- hardly any events. Not worth the hassle, management are money grabbing. Sad bc this place has great potential. Frustrating customer service
Hi Hanana, thank you for your review. we're sorry to see it's only 2 stars. We would appreciate your feedback, so please feel free to reach out to the team so we can improve the factors that have influenced your rating.
5/5
GoogleI have lived at Equipment Works since Dec 21 and I would recommend this development to everyone. Key reason is very friendly staff and wonderful management who will always support your requests, especially Chrisanne and Dan as well as Leah. Also I must give a shout out to Ali from the reception who is an absolute star, would resolve any issues I came across during late evening in absence of the management.
Hi Aleksandra, thank you so much for the 5* review! We're so glad to hear that our staff are making your experience at Equipment Works great. The team really appreciate you taking your time to give us feedback!
5/5
GoogleGreat place to stay. Love the neighbourhood and the service of the concierge. Special mention about the security - Ali. He is extremely helpful and has puts in real hard work through long hours to keep the experience of staying at equipment works extremely positive.
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London (2 Vanguard Way) has the most, with 339 reviews rated 2.7 out of 5, followed by London (55 & 57 Nine Elms Lane) with 214.
The eight Greystar offices, by town:
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