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Greystar estate agents in London, Hounslow, Fulham and 2 more

3.1

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465 reviews across 8 offices and 2 platforms

Greystar has eight offices, in London (four offices), Hounslow, Fulham, Lambeth and Tower Hamlets. Together they have 465 reviews on two platforms, rated 3.1 out of 5 overall.

Google logo

4.6 / 5

262

Reviews on Google

All 8 offices

Trustpilot logo

203

Reviews on Trustpilot

Business-wide

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Our offices

Greystar's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 262 reviews on Google only. Show every review

5/5

Google

After living here for almost three years, I'd like to give an honest review. :) Let me start with the team that works here. Shingy, who works at reception, has been here since the beginning. He's always friendly and helpful and will greet you with a big smile! He's always up for a chat or will help you with whatever you need. I do feel safe knowing he's here. The same goes for Nicki, who takes such good care of our flats. Unfortunately, he's leaving. He'll be missed! Nicki has helped me many times with blocked sinks and broken showers. He's always up for a chat, a laugh and a story to tell. Thank you, too, for all you're doing. Finally, let me tell you what you can expect when moving here. The team is nice, professional, and welcoming. They try to come up with new ideas for events, which I find lovely! Unfortunately, the community spirit is not as strong as it used to be. The events at the beginning would form friendships, but because People come and go, that faded. In the summer, expect plenty of spiders and flies to keep you company. If you go away for a few days, you'll return to a balcony full of spiderwebs. The perks of living that close to the Wetlands! ;) The flats are lovely and well-isolated. We have underfloor heating. Of course, the rent has increased, but that's the same everywhere. I want to mention that over the last two years in winter, we've been having a lot of hot water outages. I know they're working on fixing the problem, but I don't know how long it will take. So that's something to be aware of. I have enjoyed living here, and my flat feels like home. Anja

Anja Β· 26 July 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 25 August 2024

Thank you for the valuable feedback and for sharing your experience with our team at Equipment Works! It's great to hear that Shingy, Niki and the Equipment Works team have all contributed to making your living experience so welcoming.

5/5

Google

Everything was great, special thanks to Serena for being kind and helpful. Definitely will stay here again. Highly recommended πŸ‘πŸ½ …

Shahad Β· 29 June 2024 Β· Greystar London (55 & 57 Nine Elms Lane)

Agent replied Β· 23 October 2024

Hi Saad! Thanks for this amazing review and I wish you a wonderful time with us! Thanks for the kind word you spent for the team! Always happy to help! Cheers Bob W

5/5

Google

We are so happy with the efficiency and friendliness of the Equipment Works team. We needed to move in quite fast and the team was able to get all the paperwork ready in no time. Kiew was so welcoming when she showed us the apartments and gave us all the information we needed. Marigona is very quick to reply to emails and Shingy was very nice and helpful when we were checking in. The maintenance team has been very helpful too. We are new to the area and we have been enjoying every moment of it. There seems to be a nice community here.

Carla Β· 26 June 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 25 August 2024

Thank you for sharing your positive experience with our team at Equipment Works! It's great to hear that Kiew, Marigona, Shingy, and our maintenance team have all contributed to making your move-in experience a smooth and enjoyable one!

5/5

Google

Marigona and the team have been super super helpful in the leasing process. Really appreciate their comprehensive support!!

Sam Β· 6 June 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for the positive feedback! We are dedicated to providing comprehensive support during the leasing process.

5/5

Google

Went on a viewing last week with Marigona, and she was very friendly and helpful, and explained everything to me very clearly. Nice and new apartments there. Love the wetlands nearby. Might move in in the near future

Yunqing Β· 5 June 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for the wonderful review! We're pleased Marigona provided a great tour, and we're looking forward to welcoming you in future!

5/5

Google

Wonderful location and place with great facilities (gym, workspace, cinema room, games room etc), looking to move over in the next few months and we have friends who speak highly of it too. Kiew was lovely and gave us a great tour, we're looking forward to spending more time there. Chris & Fiona

GrapevineTv Β· 4 June 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for the wonderful review! It's great to know that your friends have also spoken highly of us. We're pleased Kiew could provide a great tour, and we're looking forward to welcoming you in future!

5/5

Google

Good folks, great rum and cokes

Richard Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for your positive review! Good company, rum and cokes goes well!

5/5

Google

Concierge team of Kiew and Marigona have been super supportive and friendly.

Lyne Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for recognising the efforts of Kiew and Marigona! We're proud to have such a supportive and friendly concierge team

5/5

Google

Marigona and Kiew were the best ever hosts. What a place. What a time. What a life

Will Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

We appreciate your review! Marigona and Kiew will be happy to hear that they made such a positive impact.

5/5

Google

Kiew was so great hosting us for the FA Cup final!! Absolute legend!!

Edward Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

We're pleased to hear that Kiew made your FA Cup final experience fantastic! We'll be sure to pass on your kind words.

5/5

Google

Marigona, Kiew and Shingy are the best team! Thank you for looking after us and putting together the best events.

Ana Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for your kind words! We're pleased that Marigona, Kiew, and Shingy could provide such excellent service and events for you

5/5

Google

Had a lovely time watching the FA Finals. Kiew and Marigona were super nice and helpful and provided great drinks and food.

Jessica Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for your feedback! We're pleased that Kiew and Marigona helped make the FA Finals enjoyable for you with their excellent service.

5/5

Google

I visit equipment works every day since it opened, as a courier. The team are amazing especially Kiew and Marigona who are always helpful and make me happy and welcome! 😁 …

Ali Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

We appreciate your kind words! It's great to hear that Kiew and Marigona have made your visits enjoyable!

5/5

Google

Couldn't ask for better service! Amazing hospitality by Kiew and Marigona.Pizza and beverages for all watching the Man city vs Man united game. Great experience.

Patrick Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for sharing your experience! We're glad you enjoyed the hospitality from Kiew and Marigona during the game.

5/5

Google

Great place, very convenient amenities (co-working space, gym, games room, cinema room, etc.), close proximity to commerces and loads of green spaces, fun community events and activities... but the best part is the fantastic team making it all run smoothly! Shoutout to Kiew, Marigona, Sherise and Shingy for being absolute rockstars ❀️

JDB Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for your wonderful review! We're pleased that your enjoying our amenities and community events. Your shoutout to Kiew, Marigona, Sherise, and Shingy means a lot to us!

5/5

Google

Great experience. Watched the FA cup final here and the overall experience was amazing. Thank you to Marigona and Kiew for the perfect hospitality. ☺️

Joshua Β· 28 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

We're glad to hear you had an amazing experience watching the FA Cup final! Thank you for acknowledging Marigona and Kiew's hospitality

5/5

Google

Today I attended an event with best friend and her daughter at Equipment Works. I was really impressed by the team that work there, especially Sherise who was so helpful with my Goddaughter (best friend’s daughter) getting her involved. Really great place for families.

EA Β· 25 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 22 October 2024

Thank you for your positive review! We're pleased that the event was awesome for the kids. Your kind words about our team mean a lot. We're excited to bring more great events in the future!

5/5

Google

Rating only, no written review.

Angel Β· 12 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for the 5* review!

5/5

Google

I have just attended a kids playdate event at Equipment Works, and I must say, It was one of the best social gatherings I have been to with my Son. He thoroughly enjoyed himself and the staff, Kiew and Marigona were very welcoming and friendly. The activities were engaging, particularly the makaton music session. There were lots of kids in attendance which was really nice to see and meet other parents. The goodie bag at the end was a great way to end the session - Thank you to the team and we look forward to the upcoming events.

Eva Β· 12 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for your positive review! We're pleased that the event was awesome for the kids. Your kind words about our team mean a lot. We're excited to bring more great events in the future!

1/5

Google

Please do yourself a favour and avoid at all costs. In just over one year there have been 13 disruptions to hot water in the development. Management is asking all tenants to raise separate complaints to EOn despite not being able to change from eon and being fixed to them. They obviously don’t mention the consistent loss of hot water. When you review this on their dedicated reviews site they don’t publish negative reviews hence the high score.

Shaikho Β· 12 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

We are sorry to hear about your experience. We appreciate your feedback and take all reviews seriously. However, to clarify our review platforms are independent, and we welcome all feedback, positive or negative. We strive to address issues and ensure a comfortable living environment for all. If you have any concerns, please feel free to reach out directly, and we'll do our best to assist you.

5/5

Google

Today I came to the Kids Play Day Event with my younger brother the set up was amazing although he is 6 years old there was plenty for him to do including the outdoor activities such as life size connect four and jenga. We were kindly served with food from Kiew, Marigona and Sherise. My younger brother has additional needs and they were accommodating to this, he was able to go outside if the noise was too much and could come back whenever he would like to. The screening room is soundproof allowing him to self regulate outside the room as well. There was always a staff member indoor and outaide watching the kids so I felt at ease bringing him. The area is enclosed allowing me to feel safe with him being outside. All of the staff were fantastic and i would definitely come back again!

Reishai Β· 12 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for your positive review! We're pleased that the event was awesome for the kids. Your kind words about our team mean a lot. We're excited to bring more great events in the future!

5/5

Google

Today I attended an event with best friend and her daughter at Equipment Works. I was really impressed by the team that work there, especially Sherise who was so helpful with my Goddaughter (best friend’s daughter) getting her involved. Really great place for families.

EA Β· 12 May 2024 Β· Greystar London (2 Vanguard Way)

Agent replied Β· 11 June 2024

Thank you for your positive review! We're pleased that the event was awesome for the kids. Your kind words about our team mean a lot. We're excited to bring more great events in the future!

5/5

Google

Lovely and cosy apartment with many designer shops in walking distance! Roger and I absolutely loved every bit of our stay! The apartment was cleaned and the bed was extremely comfy! Communication and responses with the staff were quick and smooth! We will back!Trip typeVacationTravel groupCoupleRooms: 5Service: 5Location: 5Nearby activitiesHarrods is 2 minutes walking. Good connection with Piccadilly line to Heathrow Airport!Hotel highlightsRomantic

Serena_ Β· 26 April 2024 Β· Greystar London (55 & 57 Nine Elms Lane)

Agent replied Β· 23 October 2024

Hi Stella! Thanks for staying with us at Gulaid House and for your 5 star review! I am glad you and Roger had a fab time with us! We cannot wait to welcome you back! Have a great day ahead! Cheers Bob W

5/5

Google

Bob W Gulaid House has a really nice atmosphere being in the heart of Knightsbridge. I found the apartment really clean and cosy during my stay. The lift access was very luxurious too. The staff were always helpful in making sure I had everything I needed from the easy check-in process to my departure. Would definitely come back here again.

Zak Β· 16 April 2024 Β· Greystar London (55 & 57 Nine Elms Lane)

Agent replied Β· 16 April 2026

Hello Z V! Thanks for staying with us and for this lovely feedback of yours! :) We are super pleased to know you enjoyed a pleasant stay and the vibes in Knightsbridge! :) We are happy to know you enjoyed every bit of your stay and thanks for the kind words you spent for the team! We cannot wait to see you again! :) Bob W

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Greystar

Which Greystar office has the most reviews?

London (2 Vanguard Way) has the most, with 339 reviews rated 2.7 out of 5, followed by London (55 & 57 Nine Elms Lane) with 214.

Where are the Greystar offices?

The eight Greystar offices, by town:

Reviews may appear on more than one platform.

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