Trusted Agent profile
★★★★★
465 reviews across 8 offices and 2 platforms
Greystar has eight offices, in London (four offices), Hounslow, Fulham, Lambeth and Tower Hamlets. Together they have 465 reviews on two platforms, rated 3.1 out of 5 overall.
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Greystar's eight offices, most reviewed first. Each has its own page.
Showing 262 reviews on Google only. Show every review
5/5
GoogleCornelius is a really really good guy. He is so helpful and kind. Gave us a wonderful service. Thanks
Hi YiFan, Thank you for your lovely feedback and kind words for Kornelijus, we will make sure we pass it along! Many thanks, Magda
5/5
GoogleGreat service from the team, always available to help solve problems quickly, especially Chad and Kornilejus help a lot.
Hi YS, Thank you for the great feedback! We're glad to hear Chad and Kornelijus have been helpful and that our team is always there to solve the problems quickly. Many thanks, Magda
5/5
GoogleOffer efficient help by the intelligent and friendly staff. It was a charming start to my new journey.
Hi Queenie, Thank you for your kind words! We're thrilled to have been a part of your journey and are always here if you need anything. Many thanks, Magda
1/5
GoogleCalled into the office to make an enquiry and the lady on the phone was so rude and unwelcoming that I felt like a victim of malicious abuse at the end of the phone call. Fair to say I'm really disappointed with my first experience of this company and I will be looking to take my business elsewhere as some people don't understand basic customer service. Sort this lady out or else she'll lose you more customers. I will also be telling my other contacts interested in properties in the area to never co sider using you due to an embarrassment of an employee you have.
Dear Abu, Thank you for your feedback, and I am sorry to hear regarding your experience. We are committed to providing excellent customer service and take all comments seriously. Unfortunately, we do not have your details on our records. I would appreciate it if you could contact me via email at reception@mylo-london.co.uk to discuss this matter further. Thank you, Magda
5/5
GoogleWe’ve been living here for over a half year and is very happy with the service provided by Mylo team. They are always nice and helpful. Special thanks to Chad and Kornelius from maintenance team whose response is way beyond expectation. With their help and expertise, few issues in the flat was fixed within a day! Huge thank you to them. Amazing team. Highly recommended!
Hi Louise, Thank you so much for your kind words and recommendation, I'll make sure Chad and Kornelius know how much you appreciate their hard work! Many thanks, Magda
5/5
GoogleVery helpful and kind staff
Hi Bella, We really appreciate you taking the time to give us your feedback and we are delighted to hear the lovely words about our team! Thank you, Magda
5/5
GoogleGreat service from Chad and the team.
Hi Ines, Thank you for your lovely feedback and rating, this is very appreciated by our team! Thank you, Magda
5/5
GoogleWe booked a studio on the first floor, and upon arrival, Serena, an Italian woman, was waiting for us and gave us the keys. Her service was excellent and she was always responsive. The location is fantastic, close to Harrods, and very safe, God willing. I will definitely return, God willing, if I come to London.
Hi Magadeer, Thank you for this lovely review! We will pass on your kinds words to Serena! It's great you loved your stay with us, we would love to see you again! Let us know when you are planning a trip to London and we can get you booked! Wishing you and your family all the best, Bob
5/5
GoogleCozy and lovely apartment, fabulous service definitely will stay here again
Hello Shoog Mu, Thank you so much for taking the time to leave us this great review! We are very pleased to hear you had an amazing stay with us and that our wonderful team looked after you during your stay! We look forward to hosting you again when you are next in London, and in the meantime, please do check out our other beautiful properties across Europe! Best, The team at Bob W.
5/5
GoogleA perfect stay with friends Will definitely come again Would recommend an upgrade to feather pillows
Hi Michelle, Thank you so much for leaving us this lovely review! We would love to see you again, let us know when you're planning a trip to London and we'd love to host you! Thanks for the point about feather pillows, we will see if it is possible to have this option available on request as our guests have different preferences! Wishing you all the best, the team at Bob W
5/5
GoogleAwesome accommodation in a great location supported by a very responsive and pro-active service assistance team. Highly recommended for anyone looking for the best in London Knightsbridge.
Hi Jaoued! Thanks for staying with us and for this fantastic review! We are so happy to read you had a pleasant stay and that the team on site made your stay that great! We hope to welcome you very soon! Cheers Bob W
5/5
GoogleI WOULD HIGHLY RECOMMEND RENTING WITH BOB W. THEY ARE VERY AFFORDABLE FOR A 5 STAR ACCOMMODATION. THE PROPERTY WE STAYED AT WAS IN A PERFECT LOCATION AND A FIRST CLASS BEAUTIFUL HOUSE WITH EVERYTHING YOU NEEDED. THE CUSTOMER SERVICE WAS A1
Hi Andy, Thank you for leaving us this amazing review! We are so pleased you loved our property, location and the team were able to support you during your stay! We would love to host you and your family again, let us know next time you are planning a trip to London and we'd love to book you in! Wishing you all the best, the team at Bob W.
1/5
GoogleI would strongly advise against renting from Equipment Works due to their poor handling of financial matters and complete lack of communication. Our experience during the end of our tenancy has been frustrating and unnecessarily prolonged. Since January 17th, we have been trying to resolve two key issues. Firstly, we were overcharged for our final rent payment, despite being told that we would be billed on a pro-rata basis for 17 days (£1,184.52), we were instead charged the full month's rent of £2,160. Despite multiple follow-ups, this has yet to be corrected. Secondly, our end-of-tenancy deposit refund has been significantly delayed, with no clear timeline for when it will be returned. What makes this even worse is their complete lack of communication. They do not answer phone calls, nor do they respond to emails, it is beyond ridiculous. We have been patient, but the lack of urgency and professionalism in handling these matters is unacceptable. If you are considering renting from Equipment Works, be aware that you may face similar issues when it comes to financial transparency and basic communication. Rent elsewhere if you want peace of mind.
Hi Diogo, ila took over management of Equipment Works over Christmas in 2024 so there was a short span of time where we were getting up to speed with everything and taking over from the previous management. We understand that it must have been frustrating to be faced with delays, but would like to thank you for your patience and understanding through this period of transition. We can see that you have moved on to a new home now, but we wish you well and all the best for the future. Kindest Regards, Equipment Works Management Team
5/5
GoogleRating only, no written review.
Hi Karina, Thank you for your fantastic 5 star review! We're glad to hear you're happy living at Equipment Works.
1/5
GoogleCould anyone tell me how to deal with a nuisance neighbour? My upstairs is ridiculously noisy, literally stamp his feet everywhere he goes. It's like he's banging on my ceiling consistently, over and over again. Especially crazily from 11pm to 1 am, then 6am to 8am ish. I tried to talk to him, but he never opened his door even if he's home. I wrote him letters, no improvement. I requested the receiption to contact him, he never replied. I was told to record the noise then take it to a 3rd party. But the normal devices like a phone can't record vibrations and distant noise. Every time I lie down, he's banging. My physical and metal health are both affected I feel I'm living in horror, need some help please😭
Dear Nereus, Thank you for sharing your concerns. We’re deeply sorry to hear about the challenges you’ve faced with a noisy neighbour and how this has impacted your experience. Unfortunately, we’ve been unable to locate your details in our system to address your concerns directly. Please reach out to us via email at reception@mylo-london.co.uk so we can investigate this matter further and provide the support you need. Many thanks, Magda
5/5
GoogleAmazing work and very effective
Hi Um, We really appreciate the 5 star review, thank you for taking your time to share your feedback! Many thanks, Magda
5/5
GoogleKornelijus from the maintenance team really helps us a lot!
Hi Rachel, Thank you very much for the 5 star review! We are glad to hear that Kornelijus has been helpful - we will make sure we share this feedback with him. Many thanks, Magda
5/5
GoogleKornelijus from the maintenance team is very enthusiastic and efficient. He always helps resolve issues promptly and takes the time to carefully check the operation status of other utilities. Extremely helpful!
Hi J, Thank you so much for taking the time to leave your feedback. We are delighted to hear Kornelijus has been helpful and resolved things quickly for you. Many thanks, Magda
5/5
GoogleLived at EW seven months in 2024. Overall amazing experience, the team is super helpful (especially Marigona and Kiew who went out of their way to help us), the flat was clean, spacious and modern and the amenities are great! The coworking space is great for working from home, there’s excellent free yoga classes, and a big screening room that we were able to use often. Also the games room and common area are great for hosting parties with friends.
Hi Davide, Thanks for the wonderful feedback! It's great to hear you've had a positive experience with the team and that you enjoyed the amenity spaces.
5/5
GoogleMy cousin and I had such a wonderful time during Halloween due to the amazing efforts by Kiew and Marigona to arrange the best ever pumpkin carving event!! They had prepared free pizza, drinks, snacks, and laid out all the necessary equipment for the carving and awesome decorations, with the music choices on point for the theme to create a perfect environment. Both Kiew and Marigona were super kind and took the time to talk to each of us residents throughout the event. Plus, it was a great opportunity to socialize with and meet the other residents! We are really lucky to have such dedicated staff to truly make our experience here at the EQW unique and memorable for years to come. We are looking forward to future events and don’t doubt they’ll be just as enjoyable as this one.
Hi Sonia, thanks so much for the lovely review! We're so happy to hear you've had such a great experience during our events.
5/5
GoogleGreat location 1min the station. Great customer service and Kiew is a delight, super helpful and the team are always ready to sort things out for you.
Thanks for the amazing 5 star review! We're so glad to hear you've had a great experience living at Equipment Works.
5/5
GoogleHad to leave the flat, but really appreciated the service and help from Andi throughout the lease, very responsive and available to help. MyLo has also a helpful maintenance team that you can absolutely rely on for issues in the flat (Kornelijus, Chad, and another colleague more recently I believe). They've been great with us and I value this a lot when choosing a flat, as it avoids spending the time looking for a solution to fix a maintenance issue. Concierge available 24/7 is also really precious.
5/5
GoogleI'm so impressed by your kind and warm service. Cornelius helps us a lot and we are so happy to see a man with passion for his work. Appreciate that 👍 …
Hi Harrah, Thank you very much for your kind words and the 5 star review, it's great to hear that Kornelijus has been helpful, he's certainly a great asset to our team. Many thanks, Magda
5/5
GoogleI moved here 2 weeks ago then I found my chairs are not very stable. I emailed the maintenance team they sent Cornelijus the engineer next day. He not only repaired the chairs, but helped me with building my own curtain, checked all my own furnitures to make sure they are stable and tight. This keeps me hands free as I’m not good with them. He’s really the nicest. I didn’t expect this level of the service at all!!
Hi Lulu, Thank you so much for your lovely feedback, we are glad to hear about your positive experience, and we will make sure we share it with Kornelijus! Many thanks, Magda
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London (2 Vanguard Way) has the most, with 339 reviews rated 2.7 out of 5, followed by London (55 & 57 Nine Elms Lane) with 214.
The eight Greystar offices, by town:
