Trusted Agent profile

Greystar estate agents in London, Hounslow, Fulham and 2 more

3.1

★★★★★

464 reviews across 8 offices and 2 platforms

Greystar has eight offices, in London (four offices), Hounslow, Fulham, Lambeth and Tower Hamlets. Together they have 464 reviews on two platforms, rated 3.1 out of 5 overall.

Google logo

4.6 / 5

261

Reviews on Google

All 8 offices

Trustpilot logo

203

Reviews on Trustpilot

Business-wide

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Our offices

Greystar's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 261 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Uzair · 11 February 2026 · Greystar London (2 Vanguard Way)

Agent replied · 11 October 2026

Hi Uzair, Thank you for the 5 star review!

5/5

Google

Rating only, no written review.

Dimitris · 11 February 2026 · Greystar London (2 Vanguard Way)

Agent replied · 11 October 2026

Hi Dimitris, Thanks for the 5 stars - we really appreciate it! :) Equipment Works Management Team

1/5

Google

Please avoid living here at all costs. The building has changed rapidly this past year. Ever since we changed landlords from Greystar to ILA it has not been the same. I understand it is not fault of the building management but had I known this in advance I would have never opted forward to reside here. One of the main reasons why we chose to be here is the building management, Rafael, Sherise, Marigona and Kiew were beyond amazing during our viewing stage. They made it feel like home and were extremely accommodating from the start. Since the sudden change from Greystar we have noticed that over the past year there has not only been a change in the service but also building management too. From what was quick, efficient and homely has now turnt into a ball of dark cloud and the energy is not as uplifting as it once was. The building management team has changed since and this has definitely reflected in the performance and quality of living here. The staff were beyond amazing and now it is evident the staff retention is poor as we keep seeing new faces. As residents, this admittedly makes us feel uneasy. Though the building is right next to the station and they offer security out of hours, the quality of living here is not as it once was and it is very sad to say the least. A lot of other residents can agree and I feel the need to speak on the community behalf. It’s been a pleasure living here for the most part and meeting fellow neighbours from the start but to see so much of us moving on due to this is really bitter sweet and makes us realise there is more to look forward to.

奥利维亚 · 11 January 2026 · Greystar London (2 Vanguard Way)

Agent replied · 11 October 2026

Hi Carol, We're sorry to hear that you feel this way, and would like to have the opportunity to put things right, as we take all feedback on board. Please could you email us at equipmentworks@ilivearound.com with your availability so that we can grab a coffee and talk things through. Kind Regards Equipment Works Management Team

5/5

Google

Really enjoy living at Equipment Works. The building is clean and well maintained, and the management team is friendly. The Christmas lucky draw was a nice touch, I won a £10 Amazon gift card, which made the festive season even better.

Suki · 11 January 2026 · Greystar London (2 Vanguard Way)

Agent replied · 11 October 2026

Hi There Suki, Thank you so much for your lovely 5 star review and for sharing such a gorgeous festive photo of our Christmas tree in all it's glory at reception. Best Wishes Equipment Works Team

5/5

Google

Rating only, no written review.

Mehmet · 11 December 2025 · Greystar London (2 Vanguard Way)

Agent replied · 11 October 2026

Thank you, Mehmet, for your five star review! Warm regards, Paul, Community Manager

3/5

Google

Amazing

Manpreet · 11 December 2025 · Greystar London (2 Vanguard Way)

Agent replied · 11 October 2026

Hi There Manpreet, Thank you for your review! We're so pleased that you like Equipment Works! We are always looking for ways that we can improve, so please let us know if there is anything we can do to provide you with a 5 star experience. Best Wishes Equipment Works Team

5/5

Google

Great facility and great amenities

Misty · 11 December 2025 · Greystar London (2 Vanguard Way)

Agent replied · 11 October 2026

Hi Misty, Thank you for your amazing 5 star review! We're so pleased to hear that you are enjoying everything that our neighbourhood has to offer. Kind Regards Equipment Works Team

5/5

Google

The property management team onsite are extremely helpful and friendly, particularly my most recent encounter with the engineer Pablo, he was very informative, helpful and knowledgeable. He made sure to reassure me throughout the process. Thank you Pablo!

Kay · 21 November 2025 · Greystar Lambeth

Agent replied · 12 December 2025

Hi Kay, Thank you for sharing your experience! We’re thrilled to hear Pablo was so helpful and informative. We’ll be sure to pass this on to him! Many thanks, Magda

5/5

Google

Andrew was professional, responsive, and caring. He found me a great property quickly and handled every detail smoothly. Highly recommended, trustworthy, efficient, and friendly service! Clear, honest communication throughout the process.

Pakman · 12 November 2025 · Greystar Lambeth

Agent replied · 12 December 2025

Hi Pakman, Thank you for sharing your experience! We're delighted to hear that Andrew provided such professional and caring service. Your feedback reflects the dedication he brings to every customer interaction, we’ll be sure to pass along your kind words to him. Many thanks, Magda

5/5

Google

Andrew was really helpful and made everything super easy for me. They always replied quickly and were very kind during the whole process. I’m really happy with the service and would highly recommend them!

星彤陈 · 12 November 2025 · Greystar Lambeth

Agent replied · 12 December 2025

Hello, Thank you for your lovely feedback! We're so pleased to hear that Andrew made the process easy and enjoyable for you. His responsiveness and kindness truly reflect the service we aim to deliver , we’ll be sure to share your comments with him. Many thanks, Magda

5/5

Google

I had a great experience working with Andrew, he was incredibly polite, professional, and always on time. He replied to my emails very quickly, and the whole process was as smooth as it could be. Andrew was always patient and ready to answer my endless questions with kindness and professionalism. I’m truly grateful for his help and just want to say a big thank you to him!

Shegi · 12 November 2025 · Greystar Lambeth

Agent replied · 12 December 2025

Hi Shegi, Thank you for sharing your experience! We’re thrilled to hear that Andrew provided such professional, patient, and attentive service. Your kind words are a wonderful reflection of his dedication, and we’ll be sure to pass them on to him. Many thanks, Magda

5/5

Google

Andrew has been absolutely amazing throughout my apartment search! He was incredibly helpful, patient, and attentive to all my preferences. His recommendations were spot-on, he really took the time to understand what I was looking for. Communication was smooth, and his professionalism made the whole process stress-free. Highly recommend Andrew if you’re looking for someone reliable, friendly, and truly dedicated to helping you find the perfect place. Thank you so much for your excellent service! 🙏✨

Aor · 12 November 2025 · Greystar Lambeth

Agent replied · 12 December 2025

Hi Aor, Thank you so much for your wonderful feedback! We’re delighted to hear that Andrew made your apartment search smooth and enjoyable. Your kind words mean a lot, and we’ll be sure to share them with him. Wishing you all the best in your new home! Many thanks, Magda

5/5

Google

I had a thermostat problem and Kornelijus and Pablo came in and fixed it real quick, they are great engineers, I really appreciate it

Sophia · 13 October 2025 · Greystar Lambeth

Agent replied · 12 December 2025

Hi Sophia, Thank you for the 5-star review! We are glad to hear Kornelijus and Pablo were helpful! Many thanks, Magda

1/5

Google

A worker in the reception bad alitute all the times if you ask him any question. Don't live there. :] (short hair, brown skin, seemed arab)

周修卓(Leonhard) · 11 October 2025 · Greystar London (2 Vanguard Way)

Agent replied · 11 October 2026

Hi Leonhard, sorry to hear about your experience. We appreciate your feedback and will keep working to offer a better experience for everyone.

5/5

Google

The property maintenance did an excellent job on both responding and repairing defects, they are fast and reliable.

Xuanbei · 20 September 2025 · Greystar Lambeth

Agent replied · 12 December 2025

Hi Xuanbei, Thank you very much for your feedback! We are glad to hear that maintenance team has been doing a great job - we will ensure we pass this along to them! Many thanks, Magda

5/5

Google

I’ve just moved into MyLo Nine Elms and had such a smooth and welcoming experience thanks to Kornelijus and Issan. They were both incredibly professional, friendly, and went out of their way to make the whole process easy and stress-free. From answering all my questions patiently to making sure everything was perfectly prepared for my move-in, they really made me feel at home right away. Couldn’t have asked for a better start, thank you both!

Wang · 17 September 2025 · Greystar Lambeth

Agent replied · 12 December 2025

Hi Wang, Thank you so much for the fantastic review! We’re delighted to hear that Kornelijus and Ihsaan made your move-in smooth and welcoming. We’ll be sure to pass on your kind words to them. Many thanks, Magda

5/5

Google

Thank you so much for the maintenance group here, especially Kornelijus and Osvaldo, they were very keen and so helpful when I’m facing problems with the appliances and stuff. They really managed to finish the job successfully and excellently.They also had a great conversation with me. Genuinely appreciate their help.

Eric · 16 September 2025 · Greystar Lambeth

Agent replied · 12 December 2025

Hi Eric, Thank you very much for your lovely review! We're glad to hear that Kornelijus and Osvaldo have been helpful and done a great job! Many thanks, Magda

3/5

Google

Rating only, no written review.

James · 5 September 2025 · Greystar Lambeth

Agent replied · 16 April 2026

Hi James, Thank you for your review. Please contact us on reception@mylo-london.co.uk if we can assist with anything. Many thanks, Magda

5/5

Google

Thanks to Kornelijus for being very friendly and prompt - both our issues were solved on the same day.

Will · 17 August 2025 · Greystar Lambeth

Agent replied · 16 April 2026

Hi Will, Thanks so much for your review. We are delighted Kornelijus could help and get everything sorted for you the same day. Many thanks, Magda

5/5

Google

I recently visited family living at Equipment Works and had a great experience. The building is modern, clean, and very well-maintained, everything felt safe and welcoming. Special shoutout to Kiew and Marigona at the front desk; they were incredibly friendly and helpful, offering top-notch customer service. they're very welcoming anytime we pass by.

Jeremy · 5 August 2025 · Greystar London (2 Vanguard Way)

Agent replied · 25 August 2025

Hi Jeremy, Thank you for your glowing 5 star review and your kind words about Kiew and Marigona. We hope you enjoyed your time visiting your family at Equipment Works, and look forward to welcoming you back soon.

5/5

Google

Thanks maintenance team, move fast and solve my water heat issue.

Ziyi · 4 August 2025 · Greystar Lambeth

Agent replied · 16 April 2026

Hi Ziyi, Thank you so much for your 5 star review! We are glad to hear maintenance team have been helpful and quick in resolving your issue. Many thanks, Magda

3/5

Google

The building is beautiful, and I really enjoyed the viewing. The lovely ladies who showed us around were warm, welcoming, and answered all of my questions with great knowledge and care. They made me feel comfortable and took the time to understand our situation, which I truly appreciated. However, I did find the initial welcome from the gentleman at the front desk a bit off-putting, he wasn’t very approachable and simply told us to sit and wait for the girls. Thankfully, the experience with the ladies more than made up for that. Looking forward to booking the one-bedroom!

Summer · 28 July 2025 · Greystar London (2 Vanguard Way)

Agent replied · 11 October 2026

Hi Summer, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the viewing and felt welcomed by Marigona and Kiew. Our goal is always to make our guests feel comfortable and supported, so it’s wonderful to know that came across. Equipment Works Management Team

5/5

Google

The staffs here are very helpful and kind. Big shout out to Kornelijus. He is always polite and fix the problems really quickly.

Mi · 27 June 2025 · Greystar Lambeth

Agent replied · 16 April 2026

Hi Mi, Thank you so much for taking your time to leave us a review! We really appreciate the kind words about Kornelijus and our team! Many thanks, Magda

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Questions about Greystar

Which Greystar office has the most reviews?

London (2 Vanguard Way) has the most, with 338 reviews rated 2.7 out of 5, followed by London (55 & 57 Nine Elms Lane) with 214.

Where are the Greystar offices?

The eight Greystar offices, by town:

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