Trusted Agent profile
★★★★★
243 reviews across 3 offices and 2 platforms
Grantley - Godalming has three offices, in Guildford and Godalming (two offices). Together they have 243 reviews on two platforms, rated 4.6 out of 5 overall.
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Grantley - Godalming's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSusie gave consistent 5-star service throughout the entire renting process from the initial viewing to the move-in. I feel very secure knowing that any of my queries or concerns and will be met with friendly and professional support. Can't recommend Grantley enough!
Thank you for your feedback, Grace. Really pleased to hear that you were happy with the service, we are lucky to have Susie.
5/5
GoogleRating only, no written review.
Thank you for the rating Ciaran, really pleased that your move in went smoothly!
1/5
GoogleNot the best.
Dear Amr, I am disappointed to see that you have changed your review from 5 star to 1 star. As you are aware, the issue that you are upset about had to be dealt with by Thames Water. Before this we have made every effort to try and resolve any issue you have raised, including recommending to the owner to release you from your tenancy early.
5/5
GoogleThey are very kind, helpful, and gentle. I am absolutely satisfied with The Grantley Group.
Thank you for the kind words Máté, we hope that you enjoy your new home!
5/5
GoogleI dealt with Charlie and Lisa from Grantley, very professional and incredibly helpful. They made this whole process go as smooth as possible. Highly recommend using Grantley.
Thank you for your kind words! We are very pleased to hear that you had a good experience and hope you enjoy your new home.
5/5
GoogleWe had the best professional experience given by Charlie, as well as the Grantly team. Charlie is fantastic, superb worth ethic, and beyond helpful. Thanks again Charlie. Cheers
Thank you for you very kind words, Dylan! We hope that you are very happy in your new home. Mark and the Grantley team
5/5
GoogleTHE BEST experience I have had with an estate agent and renting. We mainly dealt with Charlie but the whole team have been wonderful answering any questions we have had- no matter how small they seemed. Charlie was quick to get us a viewing for our flat, and helped us through every step of the application process. The response to emails/ calls was always quick, and he met us on move in day for our key exchange and to welcome us. The flat was immaculate, and we were given an information pack with everything we needed in it. I felt like the whole experience was very professional and I could not recommend Grantley enough. Thank you!
Thank you very much for your very kind words Chloe. We are delighted that you have had an enjoyable experience so far and that Charlie looked after you.
5/5
GoogleWe have had an excellent experience with Grantley, Godalming office. They matched us with the exact property we were looking for. Charlie moved heaven and earth to make the process as smooth and stress free as possible.; we are extremely grateful. If you are looking for a bespoke service from an Estate Agents in the area, there are none better than Grantley's. Thank you Charlie and the team!
Hi Harry, we are so pleased to hear that you had a good experience and even more so that you got the new home you wanted. We wish you all the best for the future!
5/5
GoogleWe had such a good experience with Grantley Godalming Office. We found the property and rang up to arrange a viewing. Charlie booked us in the following day to view the property. He was extremely professional, but at the same time gave us a friendly, warm welcome. The transaction was extremely fast paced. From the day of the viewing, it only took us 2 weeks from the start of the transaction to moving in. Charlie was extremely responsive during this period, happy to answer any questions we had, and also turned around our paperwork efficiently. Thank you so much Charlie and Team, We love our new home.
Thank you for your lovely feedback Misha, we are very pleased to hear that you love your new home!
5/5
GoogleMy experience with Grantley so far has been incredible. Looking for properties could be stressful but with the efficiency of Grantley Group everything was smooth sailing. From the first email to view the property to the point where we collected the keys. Special mention to one of their amazing agents, Susie Salmon! Susie was quick to respond to queries and always kept me up to date with the process, she exhibits empathy and professionalism all the way through every email and phone call conversation we had. It definitely made a difference. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJust finished a very pleasant 6-year tenancy at a Grantley-managed flat. This company can easily be one of the many letting agencies I have encountered. Very responsive and helpful. Absolutely top-tier service. Highly recommended.
5/5
GoogleJust finished a very pleasant 6-year tenancy at a Grantley-managed flat. This company can easily be one of the many letting agencies I have encountered. Very responsive and helpful. Absolutely top-tier service. Highly recommended.
5/5
GoogleMy experience with Grantley so far has been incredible. Looking for properties could be stressful but with the efficiency of Grantley Group everything was smooth sailing. From the first email to view the property to the point where we collected the keys. Special mention to one of their amazing agents, Susie Salmon! Susie was quick to respond to queries and always kept me up to date with the process, she exhibits empathy and professionalism all the way through every email and phone call conversation we had. It definitely made a difference. Thank you again!
5/5
GoogleRating only, no written review.
5/5
GoogleHighly recommended.
5/5
GoogleI am very happy with the service from Grantley. Charlie was very helpful and friendly, and booked me in for a viewing at short notice. Would definitely recommend.
5/5
GoogleCharlie has been quick, helpful and honest - we had a great experience with Grantleys, thanks for sorting us out with our rental!
Thank you for the feedback, Will. Really pleased you have had a good experience thus far and we hope you settle into your new home quickly!
5/5
GoogleCharlie from Grantley was superb, he went over and above and nothing was too much trouble. He was efficient and yet had a great personal touch. I would definitely recommend him and the company to anyone.
Dear Zoë, Thank you so much for your kind words, hope that you are very happy in your new home! Best wishes, The Grantley team
5/5
GoogleGrantley Estate Agents in Guildford provide a first-class service. Susie is an absolute pleasure to deal with in searching for a property to let. I find Susie professional and very easy to deal with, both in arranging and onsite at viewings.
5/5
GoogleHaving experienced many agents over the years I can honestly highly recommend Grantley as being an efficient, friendly, helpful and professional agency. I can say from personal experience letting via them that they are a cut above the rest and I experienced a friendly and professional service whilst renting with them.
1/5
GoogleGrantley were the property managers of the flat I was renting. They were unresponsive to simple requests and on occasions were rude in their response. They also didn’t seem to want to do anything about the mould in our flat. Mark was the only saving grace, but some of his colleagues were very unprofessional.
5/5
GoogleBest experience possible of dealing with an Agent. Charlie was efficient, very helpful and a pleasure to deal with. From the property coming on the market to us moving in, he speedily organised everything in a week! - Very gratetful and now very happy in our new home.
5/5
GoogleA very good experience for my first tenancy; incredibly fast responses to my queries, professional and I felt secure throughout the process. My tenancy was tailored to suit me, with extra provisions made to help me settle in. Thank you Susie and the team!
Thank You Christopher for your very kind words! We hope you are very happy in your new home!
5/5
GoogleI phoned Grantley one morning recently to view a prospective rental property. Susie Salmon answered the phone. Less than an hour later I met Susie at the property. Susie was exceptionally professional, she knew all the details of the property so the viewing left me with no unanswered questions. She smoothed the way to a successful conclusion and thanks to her efficiency I will be taking on the tenancy at the beginning of April. I sent Susie a couple of follow up emails with some queries and her response was immediate with the answers. I’ve been renting for a number of years and have dealt with other agents. Susie leaves them standing and she is a credit to Grantley. A very professional and knowledgeable lady. Susie and I have the same surname but we are not related and before the viewing had never met. Thank you Susie for your help.
Thank you for your very kind words David! We are very glad to hear that Susie looked after you so well, we are very lucky to have her. We hope you enjoy your new home and hope to hear from you again soon.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Guildford has the most, with 140 reviews rated 4.5 out of 5, followed by Godalming (26 Church Street) with 52.
The three Grantley - Godalming offices, by town:
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