Trusted Agent profile

Grainger estate agents in Newbury and London

3.0

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425 reviews across 2 offices and 2 platforms

Grainger has two offices, in Newbury and London. Together they have 425 reviews on two platforms, rated 3.0 out of 5 overall.

Google logo

4.5 / 5

83

Reviews on Google

All 2 offices

Trustpilot logo

342

Reviews on Trustpilot

All 2 offices

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Our offices

Grainger's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 83 reviews on Google only. Show every review

5/5

Google

I cannot say enough wonderful things about Erelinda!! From day one, she has been an absolute pleasure to work with, always kind, professional, and incredibly proactive. She responds promptly to any concerns, takes initiative in addressing issues before they escalate, and consistently goes above and beyond to ensure residents feel valued and heard. Her patience, especially in challenging situations, is truly commendable. She approaches every matter with a calm and solutions-oriented mindset, making even the most complex issues feel manageable. It’s rare to find someone with such a perfect balance of efficiency, empathy, and dedication. A huge thank you as well to El for his kind advice and support in difficult situations. His calm and reassuring approach makes a world of difference, and his help has been truly appreciated. Erelinda and El set the gold standard for what an onsite team should be, and I feel incredibly fortunate to have them overseeing our community. Thank you both for everything you do!

Vinay Β· 24 February 2025 Β· Grainger London

5/5

Google

Very efficient, polite, friendly and helpful concierge staff.

Cary Β· 19 December 2024 Β· Grainger London

4/5

Google

Rachel in particular has been extremely helpful with all our queries. She was on top of everything and helped in resolving issues.

Reema Β· 20 October 2024 Β· Grainger London

5/5

Google

It is a pleasant place to live with great transport connections. Any issues are resolved quickly by the concierge team, especially Rachel who is always happy to help!

Cindy Β· 20 October 2024 Β· Grainger London

4/5

Google

Lived in Argo for two years and as with all homes and buildings there are issues from time to time, but our flat was great and the people at Argo are awesome!! Special shout out to Erelinda for being fabulous and always on it! Rachel and the concierge team have also always been very helpful and lovely! Thank you Argo 😊 …

Fotini Β· 20 October 2024 Β· Grainger London

5/5

Google

Been living im Argo for a few months now, and so far no complaints! The concierge team are amazing and always friendly, there are organised resident events, and nothing is ever too much trouble. A special shout out goes to Erelinda and Rachel who are just spot-on with everything. That flat complex has some decent amenities - roof top terrace (which is always spotless), gym (it's basic but you can still get a good workout), and family room which can be booked. Close transport links with the Jubilee Line, buses, and the Cable car to North Greenwich isn't a million miles away. All in all it's a fantastic place to live!

Sharon Β· 12 October 2024 Β· Grainger London

4/5

Google

I can't speak highly enough of Erelinda and Rachel, the resident team at Argo Apartments. Their dedication to tenant satisfaction is fantastic. Whenever I've had an issue, Erelinda and Rachel have been incredibly responsive. They genuinely hear you out and show a real commitment to finding solutions. They understand that apartment living can sometimes come with challenges, and they work to resolve issues as quickly as possible. Thank you!

Jenny Β· 12 October 2024 Β· Grainger London

1/5

Google

Wifi is not reliable, Hallway often stinks like in the sewer But yeah, great… It’s a shame i can’t give rating below 1 It should be 0.000000000001

Akhmad Β· 12 October 2024 Β· Grainger London

Agent replied Β· 21 June 2024

Hi Akhmad, Thank you for your feedback. I understand you have experienced WiFi issues, and that's frustrating. While the problem may not be directly related to technical issues within our building, but a wider issue with the main suppliers such as BT. I want to assure you that we take these concerns seriously. Can I ask that you email me to discuss any concerns with the issues raised in your review in more detail. My email is fazakli@graingerplc.co.uk.Kind regardsFatma - General Manager | London

5/5

Google

The building is very well located, opposite the tube station, close to supermarkets, post office and coffee shops. The apartment layout is very modern, spacious and practical. Rachel and Erelinda (from the reception team) as well the other staff members have been really friendly and helpful! It has been a pleasure living here!

Shania Β· 27 July 2024 Β· Grainger London

Agent replied Β· 26 August 2024

Hi Shania,We're incredibly grateful for your positive review! It means a lot knowing you appreciate our promptness and dedication to getting things done. We strive to be efficient and reliable for every residentThanksFatma | General Manager - London

1/5

Google

Rating only, no written review.

Dan Β· 18 May 2024 Β· Grainger London

1/5

Google

Rating only, no written review.

Kingo Β· 16 April 2024 Β· Grainger London

5/5

Google

Rating only, no written review.

Lauren Β· 16 April 2024 Β· Grainger London

5/5

Google

Rating only, no written review.

Tarun Β· 16 April 2024 Β· Grainger London

Agent replied Β· 21 June 2024

Thanks you Tarun for your 5 star review.Kind regardsJodie Buck - Head of Resident Services

5/5

Google

I moved in to Argo apartment this month and Shahan is very nice and professional show us around the building , the room and answering all our questions. We had a pretty smooth check in. While we do find some issues of the room hopefully everything will be resolved quickly!

ZIJING Β· 16 April 2024 Β· Grainger London

5/5

Google

Lovely reception staff- always willing to help in anyway they can. Excellent location with shops and bars nearby and so close to the station!

Rhiannon Β· 12 October 2023 Β· Grainger London

5/5

Google

Happy to be a resident here. Has all the amenities in the building and right next to the station. Pleased with the responsive staff and gym amenities.

AJ Β· 12 October 2023 Β· Grainger London

5/5

Google

Been staying here for over a month now. Everything is well run and in place. Very happy here. Argo has definitely made my move to London much easier.

Lost Β· 12 October 2023 Β· Grainger London

5/5

Google

Been living here for over a year now and it's been amazing! The concierge is extremely helpful, the apartment is bright and cosy, and the view from the balcony is fabulous. I love it here!

Varun Β· 12 October 2023 Β· Grainger London

5/5

Google

Being a resident myself, I can surely say that it's HOME.. The comfort, safety and support is tremendous!

Thashni Β· 12 October 2023 Β· Grainger London

5/5

Google

Great Location, just steps away from the station, 2 grocery stores and even asian mart.

L Β· 12 October 2023 Β· Grainger London

5/5

Google

Amazing apartment, nice view especially from the roof, plus it’s a walk away from the tube station

Merlyn Β· 12 October 2023 Β· Grainger London

5/5

Google

Great amenities. Amazing transport links and the surrounding area is under constants development. 24hr around the clock care from the team. Always happy to help

Jamie Β· 12 October 2023 Β· Grainger London

5/5

Google

This is my 4th year renting with Grainger at Argo Apartments and so far it has been a great experience. The concierge team has always been available to address any queries I have had.

Leonardo Β· 12 October 2023 Β· Grainger London

5/5

Google

I have lived at Argo for 1 year now. They are amazing, the attention to detail, the amenities and the staff have all made the transition to london so comfortable for myself and my boyfriend. Would highly recommend to anyone looking for an amazing flat in london.

Amy Β· 12 October 2023 Β· Grainger London

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Grainger

Which Grainger office has the most reviews?

Newbury has the most, with 268 reviews rated 2.2 out of 5, followed by London with 157.

Where are the Grainger offices?

The two Grainger offices, by town:

  • London: Silvertown Way, London, E16 1ED
  • Newbury: Market Street, Newbury, RG14 5LX

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