Trusted Agent profile Β· Surrey and Greater London
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3,060 reviews across 7 offices and 1 platform
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,060 reviews on 1 platform, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Goodfellows's seven offices, most reviewed first. Each has its own page.
Showing 3,022 reviews on Google only. Show every review
5/5
Googlei have just rent a flat whole process went smooth they are professional highly recommend !!PositiveProfessionalism
Dear Ali , the is great t know that you would highly recommend us and that the process went so smooth. Kind regards Goodfellows Carshalton Beeches
5/5
GoogleThe process of renting was easy and smooth. We are very happy with the flat we found.PositiveResponsiveness, Quality, Professionalism, Value
Dear Butiu , thank you for your 5 Star review and showing to people that renting can be both easy and smooth. Kind regards Goodfellows Carshalton Beeches.
5/5
GoogleI would give this company 10 stars if I could. With them, particularly Emily and Louise, you have estate agents who genuinely care about their customers as people and not just clients. Moving is stressful but with their help, it was minimised. Emily was always very helpful and answered our queries, overall professional and supportive staff. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleI was able to both register and see the property we were interested in on the same day. Negotiating the price with the vendor was made to seem easy with the responsiveness and professionalism of Jonathan who was our sales consultant. Communication throughout the transaction was second to none. When Jonathan went on leave Jamie stepped in and also gave a stellar service in Jonathan's absence. Any issues encountered stemmed purely from the solicitors. For our purchase experience with Goodfellows we received good quality, professional and a responsive service. If there is a downside, it is that two months after completion their board has not been removed.PositiveResponsiveness
Dear shedgirl0503, Thank you for your detailed review and your praise of both Jonathan and Jamie who supported each other in giving you a responsive and professional service and kept up communication throughout the transaction . We are however embarrassed by the fact that we hadn't removed the board so can only apologise for it staying up for far too long and we understand that the board has now been collected , thank goodness!! Kind regards Goodfellows Mitcham
5/5
GoogleWe are happy with the way they handle the change of tenants. Communication is very good. Only thing I found little tiring was that for different subjects we got communication from different people. May be because it is a big firm. If they all communicate through one named person would have been easier for me.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery surprised by the re ent poor review of Jack. Our experience has been very different & Jack has handled himself most professionally. He has been friendly & helpful all the way through the whole process. He has also kept us informed of developments & always been available when we have needed to speak to him. Very pleased & more than satisfied with the service received from Jack. Would definitely recommend to others with the utmost confidence as we have received 5 star treatment πππPositiveResponsiveness, Quality, Professionalism, Value
Dear Mark , thank you for your 5 Star review and your feedback on the service received, we really appreciate the time it takes to post a review and we are delighted that you were happy with Jack and the Morden team. Kind regards Goodfellows Morden.
5/5
GoogleI am a landlord of a flat in Sutton which has been rented out and managed by Goodfellows. I would highly recommend using their services whether you are a landlord or tenant. Marion Gardner and her team have been wonderful, professional and efficient in renting out my flat at a good price and looking after any flat related issues.PositiveQuality, Professionalism, Value
5/5
GoogleBarbara was very professionally, good communication between us and had a friendly attitude. She still in continue touch with us and helping us with different issue.
5/5
GoogleOur experience with Keven at Goodfellows Morden, was a seamless, stress free experience. Keven listened to exactly what we were looking for and went above and beyond in providing alternative places to view, after not being too keen on our initial viewing. Keven ensured that we were able to move in quickly and was friendly but also professional throughout the whole process.Thank you Keven and the rest at Goodfellows, we would most certainly recommend you guys!PositiveResponsiveness, Quality, Professionalism
Dear Yasmin thank you for your 5 star review highlighting your experience with Keven. The fact that you describe it as seamless and stress free is such an accolade to Keven. We do believe in the commitment of our teams and it is so satisfying to see you write that Keven went above and beyond which goes to prove what we think is happening on a day to day basis. We look forward to helping you in the future and thank you for your kind recommendation, kind regards Goodfellows Morden
5/5
GoogleThanks to Louise for all the help, she has been very supportive. The process of renting can be a stressful time, however Goodfellows made our renting experience very smooth and easy. Would highly recommend, thanks again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service from Barbara. She went the extra mile to make sure everything went according to plan.PositiveProfessionalism
5/5
GoogleBarbara gave us fantastic service throughout and helped us find, view and move in with very little fuss. Extremely helpful, professional and really helped ease some if our worries and issues during the process. Thank you Barbara and Goodfellows!PositiveResponsiveness, Quality, Professionalism
5/5
Googlethanks to Bradley and team for supporting me with renting my first ever flat I am looking forward to living there regards john markPositiveProfessionalism
5/5
GoogleEmily and Louise were very helpful throughout the process. 5 stars to the team.PositiveProfessionalism
Dear Paula , thank you for giving this great 5 Star review and highlighting both Emily and Louise , they will be so very pleased. Kind regards Goodfellows Carshalton Beeches.
1/5
GoogleI put in a request to view a house one week ago with some dates and times and STILL have had no response. I was sent to a site to add more details about myself before someone at goodfellows would call me back. On principle alone they have now lost that SALE! An estate agent that doesnβt reply to email or even contact to arrange a viewing isnβt one I will be dealing with! EDIT: After leaving this review just received a very angry sounding voice Mail accusing me of lying and saying messages have been left. I have evidence that today after this review is the first contact received. I have NOT been contacted until today and only when I left this review. Very poor service and trying to bully me to take a viewing nearly a week after requested! UnbelievableNegativeResponsiveness
Dear Haydn Hoskins , we have searched our data base and found you , and we did respond to you but were waiting for a response back . We both emailed you and called you so we are sorry that you have placed this review onto Google but we have honestly tried to respond. The market is frantic at present but we do endeavour to reply to all leads and we believe that we are good at that , as his sort of feedback is very very rare. We are again trying to get back in touch with you so please feel free to call the office on 02087732424. Kind regards Goodfellows Carshalton Beeches.
5/5
GoogleGreat service received from Cathy, Reece, Musa ,Jamie and the rest of the team that helped with the sale of a house. Great communication received and would recommend the team. Thank you !,PositiveProfessionalism
Dear Susan , thank you for your 5 STAR review. It really means a lot to the team to get a vote of confidence from you the client. We certainly feel that great communication is the key and your review says that . Kind regards Goodfellows Mitcham.
5/5
GoogleUse Goodfellows Mitcham recently for a house sale. Started with a very helpful informative lady called Cathy. The sale was passed onto Jamie who continued with an easy professional service . Sale went through fast and stress free def recommend them againPositiveResponsiveness, Quality, Professionalism
Dear Sharpy , thank you for taking us through your journey and highlighting the people who really made an impression on you. Well done to Cathi for the valuation and to Jamie in getting the sale through to an exchange and completion. It is always a great feeling when a sale goes through as you experienced , fast and stress free , but not all sales do, which is why it is always great to have a good team backing you. Kind regards Goodfellows Mitcham.
5/5
GoogleThank you for your help with our property Suzanne!PositiveResponsiveness, Quality, Professionalism, Value
Dear Gabriel, thank you for awarding Suzanne with 5 Stars for her help in your letting a property. Kind regards Goodfellows Mitcham.
1/5
GoogleVery disrespectful staff
Dear Waqar , we are very disappointed to see this one star review and would be happy to discuss this with you please feel free to call me : Martin Humphreys 07899842705 Director at Goodfellows .
5/5
GoogleGreat service provided by Jonathan. Helped sale go through smoothly within 7 weeks, all questions were answered straight away and any issues resolved immediately. Thanks so much!PositiveResponsiveness, Professionalism
5/5
GoogleI would like to thank Goodfellows Mitcham for their excellent work in arranging for the selling of my property. Johnathan and Jamie both worked diligently to make sure that even in spite of the pandemic my sale continued with minimal interruptions. Great work, and once again thank you very much!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSharmila and Marian at Goodfellows have been amazing. Even during these challenging times they have managed to secure me a property where all other estate agents just weren't showing any interest. LikePositiveResponsiveness, Professionalism
5/5
GoogleRenting a flat from agency is not like eating in restaurant you can review the restaurant as soon as you finish eating. I am writing this review after renewing my third tenancy. This agency is very professional where the management knows how to deal with their clients, I highly recommend it for anyone who is looking to rent. Special thanks to Marion Gardner and Laura Lindsay who was very patient with me and always present to solve any problem or query.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGoodfellows were a pleasure to work with, the were professional, responsive and offered good advice. I want to particularly call out Tony who took the time to really understand what we were wanting to achieve and then working patiently with us to get there, and Jack who was both proactive and supportive with what was a rather bumpy process with all the complications that the pandemic provided! Thank you all.PositiveResponsiveness, Professionalism, Value
Dear Wayne, thank you for highlighting the service you received and also pointing out that you had good advice and that Tony took time to really understand what you were wanting to achieve and then he worked patiently with you to get the result you desired and who was very ably supported by jack who was both proactive and supportive ...A Great Combination. Thank you for your 5 STAR review. Kind regards Goodfellows Morden
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goodfellows and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Morden has the most, with 869 reviews rated 4.7 out of 5, followed by London with 815.
The seven Goodfellows offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheam won Gold, Morden won Gold and two more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West London. The group and its branches have also won 2 other industry awards since 2018.
