Trusted Agent profile · Surrey and Greater London
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★★★★★
3,060 reviews across 7 offices and 1 platform
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,060 reviews on 1 platform, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Goodfellows's seven offices, most reviewed first. Each has its own page.
Showing 3,022 reviews on Google only. Show every review
5/5
GoogleExcellent professional friendly service. Thanks to Louise & all the staff for helping us rent out our mothers property so quickly.PositiveResponsiveness, Professionalism
Dear Kim , thank you for this 5 Star review , we are very grateful and also delighted that Louise and the team could rent out your mother's property so quickly. Kind regards Goodfellows Carshalton Beeches
5/5
GoogleWe just bought a new home through Goodfellows, and they were great throughout the process. Our purchase was managed by Jonathan - he was really friendly, clear and responsive.PositiveResponsiveness, Professionalism
Dear Barnaby , thank you for taking time to post this review. We really do appreciate the 5 stars that you have awarded to Jonathan for his service and I am sure that he will be extremely pleased to have those three words (Friendly , clear and responsive ) associated with the service he gave you. Kind regards Mitcham Goodfellows
5/5
GoogleThank you to Keven and the rest at Goodfellows for the amazing service, found a rental property and moved in all within 3 weeks of our first phone call! Much appreciatedPositiveResponsiveness, Quality, Professionalism, Value
Dear Aimee we are so pleased that you said our service was Amazing ….Keven has done really well to get his name mentioned in your review and we are so pleased your move was completed within 3 weeks. Kind regards Goodfellows Morden
5/5
GoogleBarbara was very professuinal and quick on coming back with answers to my questions, as well as polite and helpful. I think she deserves a reward from managment.PositiveProfessionalism
5/5
GoogleI was very happy with the service overall and I was well taken care of by Bradley and his team. I can only recommend Goodfellows.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently rented a property through goodfellows and Barbara was so helpful from the very beginning. She was prompt with responses, kept us in the loop with each step and followed up after we moved in to check everything was okay. She made everything run so smoothly!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHad a great experience working with Gareth to secure a new flat as a first time tenant. Knowledgeable, professional and responsive throughout, which made the entire process stress-free.PositiveResponsiveness, Professionalism
Thank you Aaliyah for your 5 star review and kind words , Gareth is delighted that you were so pleased with the service and that you found the experience stress-free. Kind regards Goodfellows Mitcham
1/5
Google"If you want to get gazumped you're in the right place!" Several red flags here. First one was an offer we made that never made its way to the seller (only after we contacted the estate agent did we learn that no offer had been formally communicated to the seller). Second, and the most worrying one, is the fact that we made a generous offer, were told the property would not be further marketed, and Goodfellows and the seller still allowed for viewings to take place over the weekend. We got news that we had been 'gazumped' on Monday the following week as both the estate agent and seller allowed for further viewings. Interestingly enough, someone had offered just £5k above our offer which was already £15k above the original listed price. I wonder how the other buyer got to that value by themselves alone. Highly unethical.NegativeResponsiveness, Professionalism
Dear Joao Moreira we are very sorry that you are unhappy with our service to you, the property was marketed at Offers In Excess £400,000. We did have seven different interested parties and indeed your offer of £415,000 was of interest to the vendor but they chose to allow the other parties to view the property on Saturday and this resulted in an offer coming through which was higher than your offer. My colleagues called you to inform you that a higher offer had come through and gave you the opportunity to counter this offer but we understand that at that point you chose not to and subsequently withdrew your offer. We are sorry that you are unhappy with us but we have tried to communicate with you and unfortunately the current market does mean that the seller can chose from multiple offers and our role is to offer the seller that service, but we are disappointed that you feel that we did not communicate with you as that is also our role. Kind regards Goodfellows Mitcham.
5/5
GoogleEveryone I interacted with at Goodfellows Morden was cheerful and professional - a truly commendable team. Special thanks to Jack Jenkins who was patient, proactive, and provided frank, honest advice in steering the transaction to a successful conclusion.PositiveResponsiveness, Quality, Professionalism
Hi Vijayan really delighted with your positive 5 Star review and Jack must be thrilled to have had a special mention. Goodfellows really do take the service we offer seriously and we are very happy that you have appreciated our efforts. Thank you Goodfellows Morden
5/5
GoogleJack Jenkins was very professional and helpful all the way through the sale of my house. Even in this terrible time with COVID-19 all very professional and understanding. Thanks to all involved from photos to selling and advice. Your a great team Keep up the great work. Highly recommended youPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWould very much recommend Goodfellows Estate Agents - Mitcham, particularly Nelson Samuel-Onyugo who was extremely helpful, diligent, and efficient in assisting with my tenancy application all within a very short time framePositiveResponsiveness, Professionalism
5/5
GoogleGoodfellows are a nice estate agent to deal with, especially Musa. He would always be available to chat and help with the progress of the purchase. We are very happy with the service we received.PositiveProfessionalism
Dear Daniel, we are delighted that you were happy with the service you received and that you consider us to be Nice estate agents but more importantly it is very nice of you to mention Musa and that he was there for you to chat and help with the progress of the purchase. Thank you for your 5 star review. Kind regards Goodfellows Mitcham
1/5
GoogleRating only, no written review.
5/5
GoogleWe had the good fortune to collaborate with Barbara Courpasson from Morden's office. She is an outstanding professional who is knowledgeable, responsive, and approachable. On the 18th of May, I phoned her for the first time, and on the 12th of June, we moved into our ideal house.
5/5
GoogleBeckie Durrant did an excellent job in letting my Wife's property in Cheam. She was responsive and extremely helpful and very professional in everything she did on our behalf. Goodfellows are a fantastic firm who I can't recommend highly enough.
Dear Ian , Beckie can be extremely proud of this 5 STAR review and we hope it will encourage others to come and discover our lettings service which we believe is everything that you described it as . Thank you. Kind regards Goodfellows Cheam Village.
5/5
GoogleSabrina at Goodfellows was recommended to me by a mutual friend when she heard of the problems that I had experienced with two other local agents. From the outset, I found Sabrina to be professional, approachable, efficient and friendly. Most importantly she was honest, transparent and dealt brilliantly with my unusual, complicated situation. It couldn’t have been easy to sell a property where the two owners weren’t speaking but both still lived in the property, but Sabrina never made me feel as if this was a problem for her. She remained diplomatic and considerate. The viewings were handled well and all pandemic regulations were adhered to. Communication before & after the viewings was excellent. They had to communicate with both parties separately but, again, Sabrina and team took this in their stride. I will happily be recommending Sabrina and the Goodfellows team to anyone looking to place their home on the market. If they dealt with our difficult situation so effortlessly, they can easily handle any property .
5/5
GoogleI used Goodfellows to purchase a property. The whole process was very well organised and professional throughout. Gemma Bedford was fantastic, proactive and very helpful. Will definitely recommend Goodfellows!PositiveResponsiveness, Quality, Professionalism, Value
Dear Sam , thank you for your very positive 5 STAR review. We are delighted that you felt the process was well organised and professional and the fact that Gemma was fantastic, proactive and very helpful. Gemma will be so pleased to read your thoughts, knowing others will see what she is capable of to. Kind regards Goodfellows Morden
5/5
GoogleWe are so happy with the treatment and service we received from Bradley at the Morden office! He went above and beyond to help us gain our new family home in the middle of a pandemic! We can’t rate him enough! Thank you so much for such a smooth easy stress free transaction!PositiveResponsiveness, Quality, Value
Dear Nicole , thank you for your 5 STAR review, Bradley will be very pleased. We really do enjoy moving people into their new homes and by the look of it Bradley has done a great job. Kind regards Goodfellows Morden .
5/5
GoogleEstate agents often have a bad reputation which is deserved in some cases but my experience with Goodfellows in Morden this year has been extremely refreshing. Lucy and Tony in the sales team really have taken a what feels like a very personal interest in ensuring that the transaction goes as smoothly as possible despite all the uncertainty in the World at the moment. They are very responsive to emails and always make time on the phone when needed which I think makes them a credit not only to the Goodfellows group but the industry as a whole.PositiveResponsiveness, Quality, Professionalism
Dear Matthew, we really appreciate your open and honest review, and are very happy that you found the service from Lucy and Tony extremely refreshing in the world of estate agency. We sincerely hope that we do offer a personal service to clients and your words give us the belief that our staff are trying very hard in these challenging times. Every review is read by the directors and responded to and this also drives us on to maintain the high standards set. Thank you for your 5 star review and we are certain that this will inspire Lucy and Tony to continue to offer their personal service which you rated so highly. Kind regards Goodfellows Morden.
5/5
GoogleGiven the pandemic... the sale of the house went well thanks to Goodfellows Estate AgentsPositiveValue
5/5
GoogleNelson has been amazing throughout the entire lettings process. A funny & friendly guy & a true asset to goodfellows!
Dear Isobel , thank you for this lovely 5 STAR review , we didn't realise that Nelson has such a great sense of humour ...or did we !! We also agree that he is a great asset to Goodfellows. Kind regards Goodfellows Mitcham.
5/5
GoogleBeckie Durrant did an excellent job in letting my Wife's property in Cheam. She was responsive and extremely helpful and very professional in everything she did on our behalf. Goodfellows are a fantastic firm who I can't recommend highly enough.
Dear Ian , Beckie can be extremely proud of this 5 STAR review and we hope it will encourage others to come and discover our lettings service which we believe is everything that you described it as . Thank you. Kind regards Goodfellows Cheam Village.
5/5
GoogleVery nice staff here. Everyone is very friendly and helpful.
Dear Paul , thank you for the 5 STAR review ..we agree that we do have nice helpful and friendly staff. Kind regards Goodfellows Carshalton Beeches
4/5
GoogleI had a overall good experience with good fellow thorough out the whole process. Staffs are professional and very helpful.
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The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goodfellows and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Morden has the most, with 869 reviews rated 4.7 out of 5, followed by London with 815.
The seven Goodfellows offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheam won Gold, Morden won Gold and two more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West London. The group and its branches have also won 2 other industry awards since 2018.
