5/5
Topaz showed us some properties. She was great. Very knowledgeable about the market and location. Very patient and helpful.

Trusted Agent profile Β· Surrey and Greater London
Verified
β β β β β
3,014 reviews across 7 offices and 2 platforms
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,014 reviews on two platforms, rated 4.7 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Goodfellows's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,976 reviews on Google only. Show every review
5/5
Topaz showed us some properties. She was great. Very knowledgeable about the market and location. Very patient and helpful.
5/5
We had a complicated process selling our property, but Goodfellows were great and helped us through the issues we had with the buyer.
5/5
We had a great experience with Topaz throughout the process of securing our flat in Tooting. She was professional, friendly, and always quick to respond to any questions we had. She kept us updated at every stage, making what can often be a stressful process feel straightforward and well managed.
5/5
I was looking for a property for a month but eventually found one through Topaz. The move-in process was smooth, and communication was excellent throughout my tenancy.
5/5
Goodfellows handle our house sale Kerry and Debbie were fantastic to deal with throughout, they went above and beyond to help us, professional, Friendly and kept us informed. We would highly recommend Goodfellows
1/5
Unfortunately, my experience with Goodfellows has been disappointing and has fallen well below the level of service I expected from a professional estate agency. Communication throughout the instruction has been poor. Appointments were missed and, on several occasions, cancelled at short notice, causing unnecessary inconvenience. There were also multiple occasions where information and emails that had been specifically requested were either delayed or never sent at all, despite repeated follow-ups. The quality of viewings was equally disappointing. A number of prospective viewers appeared to have little genuine interest or suitability for the property, leaving me with the impression that adequate buyer qualification and vetting had not taken place beforehand. In addition, the effort and enthusiasm demonstrated by the sales team during viewings felt lacklustre and did not inspire confidence that the property was being actively and professionally marketed. There were also basic administrative issues. The "For Sale" board was not installed until approximately two months after the property was listed, and despite requesting its removal over four weeks ago, it remained in place for an extended period. While I appreciate that property transactions can be challenging, I expected significantly better communication, organisation, and attention to detail. Regrettably, my experience has left me disappointed, and I cannot recommend the service based on the standards delivered in my case.
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and that our service did not meet your expectations. At Goodfellows, we pride ourselves on delivering the highest level of customer service and communication, and we regret that you feel this was not reflected in your case. Whilst there were occasions where appointments had to be rearranged due to unforeseen circumstances, we appreciate the frustration that this can cause. Feedback such as yours is never taken lightly, particularly as it falls short of the standards we set ourselves and that are reflected in the volume of positive feedback we receive from our clients. We wish you all the very best for the future and thank you for having given us the opportunity to assist with your property sale.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you for the 5 star review, Theo!
5/5
We have never had such a good service, Yasmin Pita has been amazing. She has been so friendly, and professional. Yasmin has kept us up to date on every stage of finding our new home, we feel like such valued customers. She is a credit to Goodfellows. If you are looking for friendly , smooth, stress free move then I can highly recommend Yasmin. Thank you Yasmin
5/5
Yasmin is such a great agent. She made an effort to understand my situation in order to aid my search more appropriately. She took time out to give me much needed advice and was a thoroughly pleasant person throughout.
Thank you for your kind feedback, weβre so glad you felt understood and well supported throughout your search!
5/5
I had a positive experience with this Goodfellows while renting my new flat. Fella and Yasmin were professional, responsive, and helpful throughout the entire process. They guided me clearly through the paperwork and were always available to answer my questions, which made the move much less stressful. I especially appreciated how efficient and organised they were, from arranging viewings to finalising the tenancy. Their communication was prompt, and they ensured everything was handled smoothly from start to finish. Overall, I would highly recommend them to anyone looking to rent a property. Thank you for your excellent service and support! π
Thank you for your kind and detailed feedback, weβre really pleased to hear the process felt smooth and well supported from start to finish. Itβs great to know Fella and Yasmin were able to make your move less stressful and keep everything organised and efficient throughout. We truly appreciate your recommendation!
5/5
Yasmin is such a great agent. She made an effort to understand my situation in order to aid my search more appropriately. She took time out to give me much needed advice and was a thoroughly pleasant person throughout.
Thank you for your kind feedback, weβre so glad you felt understood and well supported throughout your search!
5/5
Great service on property viewing, recommend.
5/5
My partner and I have had a brilliant experience with Goodfellows Cheam, and in particular Yasmin, prior to moving into our rental flat. Sheβs been so helpful, answering all of our questions, even the very specific ones! Responses have been really quick and sheβs been accommodating throughout. Thanks so much Yasmin and Goodfellows for making the process as smooth as possible.
Thank you for these kins words, Andrew. We are thrilled to hear you had a fantastic experience with Yasmin and the Cheam team!
5/5
Goodfellows have been extremely accommodating for moving in, move out and viewings. Thank you to Yasmin who made our move out and viewings run smoothly as possible, whilst being friendly and professional. During tenancy as well Goodfellows are very quick to resolve any maintenance issues or any queries should you have them.
Thank you for sharing your positive experience with the Cheam Village team, Tamara!
5/5
I bought a property through the Cheam Village branch and it all went smoothly - particularly with Stefan and Maria's help. Indeed the guys are still carrying the ball after sale - well done Team Cheam!
Dear Kia , what a lovely review to read , and thank you for these kind words and we are sure that Stefan and Maria will be delighted to read them and we are sure they will continue to carry the ball if required. Thank you and kind regards Goodfellows Cheam Village
5/5
I had a positive experience with this Goodfellows while renting my new flat. Fella and Yasmin were professional, responsive, and helpful throughout the entire process. They guided me clearly through the paperwork and were always available to answer my questions, which made the move much less stressful. I especially appreciated how efficient and organised they were, from arranging viewings to finalising the tenancy. Their communication was prompt, and they ensured everything was handled smoothly from start to finish. Overall, I would highly recommend them to anyone looking to rent a property. Thank you for your excellent service and support! π
Thank you for your kind and detailed feedback, weβre really pleased to hear the process felt smooth and well supported from start to finish. Itβs great to know Fella and Yasmin were able to make your move less stressful and keep everything organised and efficient throughout. We truly appreciate your recommendation!
1/5
We recently viewed a property with Sarmilan on Park Avenue in Mitcham and proceeded to make an offer. Sarmilan confirmed in writing that our offer had been accepted, and we began preparing for the next steps based on his instructions. It is completely unacceptable that the very next day we discovered our offer had been used to provoke higher interest from previous viewers. Sarmilan failed to inform us that another offer was being put forward to the vendor the next morning, despite already confirming acceptance of ours. This is not only misleading but fundamentally dishonest. We were then told the vendor would consider both offers and that we would be updated. After more than a week of silence, we were forced to chase for an update ourselves, only to be told that another offer had been accepted. This conduct is absolutely unprofessional and demonstrates a serious lack of integrity, absence of transparency, the failure to communicate, and the deliberate misrepresentation of our offer which wasted our time and undermined our trust entirely. Based on this experience, we would strongly caution others against dealing with Sarmilan. UPDATE: 14.04.2026 Thank you for your response. We fully understand that you are required to present all offers to the vendor and that nothing is legally binding prior to exchange. However, that is not the issue we raised. Our concern is that our offer was explicitly confirmed to us in writing as accepted, and at no point were we informed that another offer was being introduced or considered immediately afterwards. We were therefore led to proceed under the assumption that the property was secured, which was clearly not the case. Furthermore, the lack of communication for over a week, during which time a competing offer was being considered and ultimately accepted, falls significantly below the level of transparency and professionalism expected. This is not about the vendorβs right to choose another offer, but about the way in which the process was handled and communicated to us. At a minimum, we should have been promptly informed and given a fair opportunity to respond. Your response focuses on what is legally permissible, but does not address the core issue of misleading communication and lack of transparency. Under The Property Ombudsman Code of Practice, agents are required to act with fairness, integrity, and to avoid misleading statements or omissions. Confirming that an offer has been accepted, without clearly communicating that the property remains open to other offers or that the situation has changed, falls short of these expectations. As a result, our trust in your service has been significantly undermined. We hope you take this feedback seriously and review your processes to ensure future buyers are treated with greater clarity, fairness, and professionalism.
Dear Anika , we do understand that you are not happy with how things were concluded and you are right that Sarmilan had emailed you to say that your offer was accepted , but literally the following day another offer was submitted on the property and we are duty bound to present this offer to the owner and the owner chose to take this new offer. This was due to a number of factors , one , was it was a higher by quite some way and the other was that the vendor was aware that your initial offer was a lot lower and that you had increased three times before the vendor had accepted, which raised some concerns of future negotiation. It is the vendors right to make that decision the same as a buyer has a right to withdraw as long as both of these actions take place before an exchange there is nothing that is illegal but we do understand in terms of principal. We must reiterate that we work for the vendor and we must always communicate with the vendor unless they expressly say in writing that they do not wish to receive or be made aware of any further offers. Thankfully this happens rarely and we will always be professional in our dealings . Sarmilan is trustworthy as this review site will show as he has many 5 Star Reviews. Yours sincerely Goodfellows Mitcham
5/5
I am writing to express my sincere appreciation for the exceptional service provided by Sarmilan during my recent property purchase through Goodfellows. Throughout the process, Sarmilan was remarkably helpful and accommodating, ensuring that all aspects of the transaction were handled with professionalism. His communication was consistently clear and timely, which was instrumental in making the experience both smooth and successful. I am extremely pleased with the level of support I received and wanted to ensure his hard work was formally recognized. Thank you for the excellent service.
5/5
I can recommend the agency and agent Topaz with who I had a good experience booking and viewing a few properties.
5/5
I bought a property through the Cheam Village branch and it all went smoothly - particularly with Stefan and Maria's help. Indeed the guys are still carrying the ball after sale - well done Team Cheam!
Dear Kia , what a lovely review to read , and thank you for these kind words and we are sure that Stefan and Maria will be delighted to read them and we are sure they will continue to carry the ball if required. Thank you and kind regards Goodfellows Cheam Village
5/5
Goodfellows have been extremely accommodating for moving in, move out and viewings. Thank you to Yasmin who made our move out and viewings run smoothly as possible, whilst being friendly and professional. During tenancy as well Goodfellows are very quick to resolve any maintenance issues or any queries should you have them.
Thank you for sharing your positive experience with the Cheam Village team, Tamara!
5/5
My partner and I have had a brilliant experience with Goodfellows Cheam, and in particular Yasmin, prior to moving into our rental flat. Sheβs been so helpful, answering all of our questions, even the very specific ones! Responses have been really quick and sheβs been accommodating throughout. Thanks so much Yasmin and Goodfellows for making the process as smooth as possible.
Thank you for these kins words, Andrew. We are thrilled to hear you had a fantastic experience with Yasmin and the Cheam team!
5/5
We had an absolutely wonderful experience from start to finish with Goodfellows, and that is entirely thanks to Topaz. From the very first viewing, she was incredibly knowledgeable, approachable, and genuinely invested in helping us. She answered all of our questions thoroughly, and anything she wasn't immediately sure about, she followed up on promptly afterwards-which really showed her dedication and attention to detail. She went out of her way to accommodate us, even managing to arrange a second viewing at very short notice. When the property ultimately wasn't the right fit for us, Topaz didn't stop there-she continued to support us by sending over a wide range of alternative properties, going truly above and beyond anything we expected. Although we didn't end up renting through Goodfellows in the end, the level of care, effort, and professionalism we received from Topaz was exceptional. She made what can often be a stressful process feel smooth, positive, and genuinely supported. I wouldn't hesitate to recommend Goodfellows to anyone, purely because of the outstanding service we received from Topaz. She is an absolute credit to the team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Morden has the most, with 825 reviews rated 4.7 out of 5, followed by London with 815.
The seven Goodfellows offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheam won Gold, Morden won Gold and two more branches won awards.
Tell us what you need and up to 3 trusted local agents will be in touch.