Trusted Agent profile · Surrey and Greater London
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★★★★★
3,060 reviews across 7 offices and 2 platforms
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,060 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Goodfellows's seven offices, most reviewed first. Each has its own page.
Showing 3,022 reviews on Google only. Show every review
5/5
GoogleI am a first time buyer and was looking to move to the Mitcham area and Omar was great in showing me around and suggesting properties that he felt that I would like. Omar was very knowledgably about the properties and answered all my questions. Communication is great and they all seem to be very helpful and quick to assist. I would recommend Goodfellows Mitcham to anyone buying or selling in the area.
5/5
GoogleI have received prompt and excellent service from Robbie at Goodfellows. She has been helpful, informative and supportive in my search for a new place. I am in the referencing stages and can’t thank her enough.
5/5
GoogleAbsolutely amazing experience. The entire team here are true professionals. I managed to get my property rented out in record time (1 week between meeting goodfellows for an initial discussion to my tenant moving in!). Their rates are reasonable and they keep the ball rolling at all times. I couldn't be happier with the service from Sharmila, Rhianna and Kamilla. They were polite, respectful of the property and always on top of things. These guys are a ton better than the other estate agents around so if you're thinking of going with them don't hesitate. Thank you goodfellows!
1/5
GoogleRating only, no written review.
5/5
GoogleI would like to assert my sincere appreciation for the exceptional service provided by the letting team particularly Sharmila, Tylor and Kamilla. From start to finish, their proactive and professional approach was truly impressive. They were consistently responsive and demonstrated remarkable kindness throughout the entire process. I highly recommend their services to anyone in need of a reliable and dedicated team.
5/5
GoogleI am a first time buyer and was looking to move to the Mitcham area and Omar was great in showing me around and suggesting properties that he felt that I would like. Omar was very knowledgably about the properties and answered all my questions. Communication is great and they all seem to be very helpful and quick to assist. I would recommend Goodfellows Mitcham to anyone buying or selling in the area.
5/5
GoogleWe've just bought our first house through Goodfellows Mitcham, and Omar has been such a great help right from the start. Super responsive to questions, checked in with us often, and shared updates to ensure we were at ease and knew what was next for us at multiple stages of our home-buying journey. Omar also helped us build a great relationship with our seller and that just made the whole experience so much easier and more pleasant. 100% recommend!
5/5
GoogleKieran was super informative and really helpful with our flat viewing. London living is stressful enough but the flat was amazing and me and my flatmate have had an amazing experience
5/5
GoogleI had a viewing with Robbie McKenzie from Goodfellows - Carshalton, which went well and I rent the property. Robbie was very friendly, supportive, while having a professional attitude. She took time for a detailed viewing, which was crucial for my choice, and, at the next stage, she answered all my questions promptly and accurately. I am happy with the quality of the service, which made my preparation for the move smoother.
5/5
GoogleAmazing service received by Scott, Fella, Kamilla and team at Goodfellows. Really good estate agents, thanks!
5/5
GoogleJust recently I rent my place through the Goodfellows in Morden the team are excellent Sharmila, Rhianna, Kamilla. I will definitely recommend The Goodfellows and I will use them again.
5/5
GoogleAmazing service received by Scott, Fella, Kamilla and team at Goodfellows. Really good estate agents, thanks!
5/5
GoogleYes ! we are satisfied with your attention and arrangement of documents! Thank you for your great and timely assistance! Sincerely, Darya !
5/5
GoogleHad and amazing viewing experience with Kieran, was super on it and made the whole offer experience super easy and approachable! Cannot recommend enough!
5/5
GoogleHaving moved several times in London in the last couple of years, I have to say my expectations of the entire experience were rather low.... however, to my utter and continued delight, from the moment I called Goodfellows in Carshalton Beeches about a flat, until I picked up the keys a week and a half later, I was continually met with such excellent service and such caring people that it made what I had come to expect to be a drawn-out, frustrating, and enraging experience into one that was actually downright pleasant. Robbie McKenzie and David Mitchel did their utmost to make the process smooth and efficient, even with a few bumps that came up along the way, and I have nothing but the highest of compliments to give to their professionalism, client focus, and overall competence. Thanks to both of you and to the whole Goodfellows Carshalton office for helping me (genuinely) find the flat of my dreams!
5/5
GoogleRobbie responded to my query very quickly and was really accommodating with my busy work schedule to make the process very easy. Very helpful and would definately recommend
1/5
GoogleRating only, no written review.
Dear Georgina we are sorry that you have given us a one star review and if you would like to explain why we were so bad we will do our utmost to improve. Kind regards Goodfellows Cheam Village
5/5
GoogleBeckie and Molly are absolutely amazing!! Recently dealt with an extremely tricky/stressful situation which they both handled so promptly and professionally. They kept me updated every step of the way and really went the extra mile. Thank you ladies! Xx
Dear Kristen , what a lovely heart felt review , we are so pleased that Beckie and Molly were able to help with your situation and wow to see that you felt that they were absolutely amazing really does say something about their service to you. The extra miles these two great colleagues go to never ceases to amaze us but they keep delivering time and time again. Kind regards Goodfellows Cheam Village.
5/5
GoogleBeckie and Molly at Goodfellows Cheam Lettings provided excellent service when letting my property. They happily answered all my queries and guided me well during the process. Both of them are very professional and friendly. I highly recommend working with them. A massive thank you to both!
Dear Hasit , thank you for your excellent 5 Star Review , we are so pleased that you were happy with the service provided and that you felt that your queries were answered and that you were guided during the process. Becky and Molly are a great team and with reviews like this we are certain that they will continue to thrive and grow. Kind regards Goodfellows Cheam.
5/5
GoogleWe spent three years renting through Goodfellows. I highly recommend them to anyone who is looking to rent, sell or buy a property. Throughout our three years we dealt with Lilian as our property manager. She was amazing! She provided an exceptionally high level of customer service and was always a phone call away and ready to help. Our tenancy came to an end due to our landlord selling. During this difficult time, Sharmila and Lilian helped us as much as they could. Jack was the agent selling the property and he was really helpful and accommodating when it came to arranging viewings for prospective buyers. Everyone I have dealt with at Goodfellows has been professional and provided a high level of service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleKamilla has been amazing at accommodating our requests , helping us with our renting process and answering any questions we had ! Scott has also been great at assisting our process and helping us with our transition from property to property. Big Thank you to both of you !
5/5
GoogleI wanted to take a moment to express my gratitude for the exceptional service and support Scott provided throughout the process of finding and securing my new property. Your professionalism, expertise, and dedication truly made a significant difference, and I am extremely satisfied with the outcome.
5/5
GoogleThank you to Kamilla and Scott who helped us complete our moving process, while Scott was on annual leave Kamilla was sorting out our paper work and she was really helpful with everything. She was professional and was patient with us. We couldn’t be any more thankful
1/5
GoogleAs with so many letting agents, whilst looking for a property you have to list your preferences and needs. The same occurred with Goodfellows when registering with them after calling about a property they had advertised meeting our specifications. So why is it that we then received calls for properties well outside our desired needs. (Nearly £700 over our budget or completely the wrong areas) We gave clear maximum price, clear min and max rooms and very clear areas and locations. The first call I can somewhat get over, but the second its becoming an headache. This isn't just a Goodfellows issue, they are one of many. When I explained this situation to the lady calling, she became very dismissive and ended up slamming the phone down on me. Not at all what you would expect from a "professional". Given how easy it is to sell property at the moment (demand massively outweighing supply), letting agents really need to stop treating us all like a number. You're supposed to be selling to me. If only landlords knew what they were paying their fees for.
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The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goodfellows and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Morden has the most, with 869 reviews rated 4.7 out of 5, followed by London with 815.
The seven Goodfellows offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheam won Gold, Morden won Gold and two more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West London. The group and its branches have also won 2 other industry awards since 2018.
