Goodfellows estate agents in Morden, London, Mitcham and 3 more

★★★★★ 1/5

Google

I would like to share my recent experience with Goodfellows, Morden branch. I cannot commend Augstein enough for his outstanding professionalism and courteous conduct during property viewings with my mother. He displayed remarkable etiquette, patience, and knowledge, making the process seamless and reassuring. My mother, who has been viewing properties on my behalf, has often remarked on how rare it is to meet an estate agent with such a high level of respect and professionalism. Our experience with the Senior Lettings Manager, Sharmilla, was deeply disappointing Despite offering a strong application for a rental property, including a guarantor who fully met all income requirements and a willingness to pay 12 months' rent upfront, my application was dismissed due to a perceived lack of on-paper income to cover the rent. I’d like to add for context I’m currently privately renting, paying £1900. Being dismissed by the branch manager is entirely unfounded given the financial backing provided. It was shocking to witness a senior manager fail to understand or acknowledge the legitimacy of such an arrangement, which aligns with standard lettings procedures. The purpose of a guarantor and upfront rent payments is to secure the financial obligations of a tenancy. Sharmilla’s outright dismissal raises serious concerns about her understanding of the legal framework, policies, and ethical responsibilities involved in lettings. The situation left us feeling frustrated and undermined. A senior manager in such a role has a duty to offer informed and reasonable service, yet the approach we experienced reflected poor understanding, a lack of empathy, and a failure to adhere to basic industry practices. If senior management operates at this level of incompetence, how can clients have any trust in the wider agency? While I am grateful for the exceptional service provided by Augstein and the rest of the team, the unprofessional conduct and mishandling by the Senior Lettings Manager were overwhelming and detrimental to our overall experience. I strongly urge Goodfellows to invest in management training, particularly in legal and procedural knowledge, communication, and client empathy. I hope this feedback is taken seriously, as the actions of senior management reflect directly on the reputation of the agency. Without addressing these issues, it will be difficult to place trust in Goodfellows as a reliable and professional lettings agency.

Aaminah · 29 November 2024 · Goodfellows Estate Agents Morden

★★★★★ 5/5

Google

My girlfriend and I had a very smooth process renting a house with this agency. Everything happened gradually and they were happy to advise us at each stage. We strongly recommend contacting this agency!

Юрий · 28 November 2024 · Goodfellows Estate Agents Morden

★★★★★ 5/5

Google

Reece Parkinson‑Gunn was very professional, helpful and accommodating during the property search. Would definitely recommend Goodfellows Mitcham service.

Banana · 27 November 2024 · Goodfellows Mitcham

★★★★★ 5/5

Google

I couldn’t be happier with the service I received from Goodfellows during my home purchase. The home-buying process can be overwhelming, but Omar and his entire team were fantastic every step of the way. From finding the perfect property to negotiating an ideal contract, they were always available and kept me well-informed about every part of the process. Their profound understanding of the housing market in my area helped us secure an incredible deal that far exceeded my expectations. What truly stood out, beyond their expertise and professionalism, was how personable and kind the team, especially Omar, was throughout the journey. As a first-time buyer, I had countless questions, but Omar took the time to provide thorough explanations, guiding me with patience and care to ensure I understood every step and its significance. I’m so glad I chose Goodfellows for my real estate needs. Their knowledge and experience, combined with their approachable and patient demeanour, turned what could have been a stressful event into a smooth and successful process. I wholeheartedly recommend their services (Omar is the best!) to anyone looking for top-tier real estate assistance.

Ping · 26 November 2024 · Goodfellows Mitcham

★★★★★ 5/5

Google

A big thank you to Molly & Fella who were amazing helping me find and secure my new home, I can't recommend them highly enough! They were both incredibly patient and understanding throughout the entire process. 10/10 :)

Robbie · 19 November 2024 · Goodfellows Cheam (40 The Broadway)

★★★★★ 5/5

Google

Can’t thank the team enough Sarah, Joel, Lee and team so caring kind patient and so professional, can’t thank you enough for dealing with our difficult situation! You are all amazing!

Arlene · 19 November 2024 · Goodfellows Mitcham

★★★★★ 5/5

Google

Augstein was super helpful with searching a property for us!

Maria · 19 November 2024 · Goodfellows Estate Agents Morden

★★★★★ 5/5

Google

Robbie McKenzie is an action-oriented estate agent with the Goodfellows group and understands the local market needs. She has a pleasant demeanour, and is swift at following up and outlining requirements. She made herself available as required and prepared paperwork promptly as each key moment.

Lisa · 18 November 2024 · Goodfellows Estate Agents Carshalton Beeches

★★★★★ 5/5

Google

Augstein was super helpful with searching a property for us!

Maria · 17 November 2024 · Goodfellows London

★★★★★ 5/5

Google

We had the pleasure of working with Robbie McKenzie, and I can't recommend her highly enough! She was incredibly patient and understanding throughout the entire process, helping us find the perfect rental home for our family. Robbie took the time to understand our needs, especially with three children, and went above and beyond to make sure everything was just right. Her dedication, professionalism, and friendly approach made a potentially stressful situation much easier. We're so grateful for her support and expertise!

Ekaterina · 17 November 2024 · Goodfellows Estate Agents Carshalton Beeches

★★★★★ 5/5

Google

Reece Parkinson-Gunn was very helpful in the lettings process. He was always professional, acting quickly, and made sure to make recommendations for properties that matched our criteria.

Pip · 12 November 2024 · Goodfellows Mitcham

★★★★★ 4/5

Google

Goodfellows Estate were professional, efficient, and always available to help . A special mention to Reece for his assistance . He was friendly and approachable. Expertise of Reece made my experience smoother and I couldn’t have asked for better support. Thank you.

Rachid · 12 November 2024 · Goodfellows Mitcham

★★★★★ 5/5

Google

Was looking to sell my house in Mitcham. Had a choice of 3 estate agents. Had a chat with them all individually. Went into Goodfellows last, sat down, explained what we wanted to do, spoke to Omar. After chatting for 5 minutes it was quite clear that I had found the right estate agent. Omar was very knowledgeable, professional and very up front with all of my questions and was honest about the market at that time which gave me confidence in selling my property through them. We lost our first buyer and were then close to losing our purchase as we had no buyer. Omar and the team pulled another buyer out of the hat within days which was absolutely fantastic as we were thinking about taking our property off the market and staying put. Omar and Jonathan worked together at pace to get the sale through as quickly as possible so we didn’t lose our purchase property which was way down the line and very close to exchange. The two of them got it through and kept myself and the other estate agent we were purchasing through updated regularly with emails and phone calls. These 2 guys make up a fantastic team. Nothing seems to be too much trouble for them. I would recommend Goodfellows, Mitcham as an estate agent. You don’t need to worry - you are in good hands even when the going gets tough. Thanks boys

Chris · 12 November 2024 · Goodfellows Mitcham

★★★★★ 5/5

Google

Meg was a great help and very professional throughout the whole process!

Gonçalo · 12 November 2024 · Goodfellows Estate Agents Morden

★★★★★ 5/5

Google

So far I’ve had the best experience in 10 years of renting in London with Goodfellows. Meg always worked to get answers to our questions. Some of my queries were a bit out of the ordinary but she is very patient and great at communicating. It’s very rare to find agencies who care and negotiators kind and helpful like Meg nowadays. Want to also mention Kamilla who’s been handling our admin and paperwork for her efficiency and kindness. Thank you!!!

Cassandra · 12 November 2024 · Goodfellows Estate Agents Morden

★★★★★ 5/5

Google

Meg was a great help and very professional throughout the whole process!

Gonçalo · 10 November 2024 · Goodfellows London

★★★★★ 5/5

Google

So far I’ve had the best experience in 10 years of renting in London with Goodfellows. Meg always worked to get answers to our questions. Some of my queries were a bit out of the ordinary but she is very patient and great at communicating. It’s very rare to find agencies who care and negotiators kind and helpful like Meg nowadays. Want to also mention Kamilla who’s been handling our admin and paperwork for her efficiency and kindness. Thank you!!!

Cassandra · 10 November 2024 · Goodfellows London

★★★★★ 5/5

Google

I recently had an exceptional experience working with Robbie McKenzie during my property search, and I can't recommend them highly enough. From our first meeting, she demonstrated an impressive understanding of my needs. Robbie was always available to answer questions and offered valuable insights that made the entire process smooth. Thanks to her dedication and expertise, I found my perfect home. I truly appreciate all the hard work and support.

Shreyasi · 9 November 2024 · Goodfellows Estate Agents Carshalton Beeches

★★★★★ 5/5

Google

Renting our new property was seamless thanks to Meg and Kamilla. They guided us through the lease contract with professionalism, answering all our questions promptly and clearly. Their expertise made the whole process smooth and stress-free.

Ruxandra · 8 November 2024 · Goodfellows London

★★★★★ 5/5

Google

Rating only, no written review.

Vitalii · 8 November 2024 · Goodfellows Mitcham

★★★★★ 5/5

Google

We recently found a new home in Sutton with good fellows, and Debbie went above and beyond to help us through the initial process. She and Kerry have been incredible, even on her day off she was in touch with me to check on the progress. All the staff are very polite and so helpful! They are very different to other estate agents we've dealt with in the past, so their response, is helpful and friendly and we would 100% recommend them to anyone. I think there is a credit to the company! Thanks so much for helping us to find our dream home!

Habisha · 5 November 2024 · Goodfellows Estate Agents Sutton

★★★★★ 5/5

Google

Renting our new property was seamless thanks to Meg and Kamilla. They guided us through the lease contract with professionalism, answering all our questions promptly and clearly. Their expertise made the whole process smooth and stress-free.

Ruxandra · 5 November 2024 · Goodfellows Estate Agents Morden

★★★★★ 5/5

Google

Rating only, no written review.

Robert · 5 November 2024 · Goodfellows Mitcham

★★★★★ 5/5

Google

Highly recommend especially for the service offered by Robbie. 5 star to her. We still in process to rent our place, her dedication and profesionalism impressed us. Thank you!

Adrianna · 1 November 2024 · Goodfellows Estate Agents Carshalton Beeches