★★★★★ 5/5
GoogleI recently rented a property through Goodfellows Carshalton, and I have to say that my experience exceeded all expectations.
From the beginning Robbie was very professional and attentive. She made the process as smooth as possible and was communicating every step of the way.
Robbie went the extra mile to get me moved in before Christmas and I couldn’t be more grateful. She answered all of my questions promptly and supported me throughout the whole process.
I am so pleased and I couldn’t thank Robbie enough!
Andreia · 6 January 2025 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 5/5
GoogleRobbie from this branch is amazing! She genuinely cares and is very professional. She is a huge asset to goodfellows. She listened to our needs and catered to them accordingly. Would definitely recommend.
Amreen · 6 January 2025 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 5/5
GoogleHad a great experience while researching and looking for a property. Robbie McKenzie, provided excellent service. Paid a great deal of attention to my needs and asked questions to better understand what I was expecting. She was engaging and proactively responded to my concerns. She made me feel relaxed from the start and throughout our interactions. Many thanks Robbie.
Tom · 6 January 2025 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 5/5
GoogleI have recently completed my purchase of a property and I'm glad that it was with Good Fellows. They feel different to the other estate agents, they were very attentive and would actively follow up with my requests. They would also actually check in on statuses and inform me on updates from the seller. Service was excellent and every conversation was really pleasant.
If I get a chance to get another property, I would definitely choose Good Fellows again.
Kelvin · 4 January 2025 · Goodfellows Estate Agents Sutton
★★★★★ 5/5
GoogleWe very recently bought a new home via Goodfellows, Stonecot Hill branch and Debbie was such a help in getting completion expedited and helping with advise. She was always available on the end of the phone if we needed and would be more than happy to chase solicitors and other key parties to get the sale/purchase completed.
I would highly recommend this branch and Debbie in particular. Very knowledgeable and supportive. Thanks again Debbie & colleagues at Goodfellows Stonecot Hill 😊 x
Danielle · 4 January 2025 · Goodfellows Estate Agents Sutton
★★★★★ 5/5
GoogleService was great and staff is very friendly and understanding
Amber · 3 January 2025 · Goodfellows London
★★★★★ 5/5
GoogleRobbie was amazing at helping my family secure a rental. Any questions I had she was happy to answer, and she was very communicative throughout the process. She even engaged with my 1 year old at our viewing which made it a lot more … More
Chloe · 2 January 2025 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 4/5
GoogleThank you Meg for helping throughout the process of viewing, reference check and finally we got the new place to move.
Agnes · 15 December 2024 · Goodfellows London
★★★★★ 5/5
GoogleSmoothest experience with any estate agent ever, very helpful and efficient! Manage to sort all the paperworks within a week! Also super friendly and attentive employees, helped me with lot my problems! Definitely recommend!!
Gordon · 14 December 2024 · Goodfellows Cheam (40 The Broadway)
Agent replied · 13 January 2025
Dear Gordan , great to have this review from yourself and absolutely delighted that we have been the smoothest experience with any estate agent ever !!! High praise indeed and delighted to see this in your review. The Cheam office is proud of their service and it is always so nice to receive positive reviews from clients who have experienced service from other estate agents as well and it is great to be compared and even better when we come out on top. Thank you , kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleRobbie was amazing at helping my family secure a rental. Any questions I had she was happy to answer, and she was very communicative throughout the process. She even engaged with my 1 year old at our viewing which made it a lot more personable and easing for me. Would definitely recommend Good Fellows, especially Robbie to anyone who asks
Chloe · 11 December 2024 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 5/5
GoogleWe had a very good experience with GoodFellows in Morden. Augstein was professional and friendly, and helped us have a smooth experience overall.
Mátyás · 8 December 2024 · Goodfellows London
★★★★★ 5/5
GoogleI had a great experience with Reece Parkinson-Gunn at Goodfellows estate agents. He was incredibly supportive throughout the property viewing process and took the time to address all my concerns with clarity and professionalism. Reece was always prompt in his communication, ensuring everything went smoothly. His dedication and helpfulness made the entire experience stress-free. I highly recommend his services!
Candice · 7 December 2024 · Goodfellows Mitcham
★★★★★ 5/5
GoogleRobbie was very helpful and professional while showing me a flat. They patiently answered all my questions and made the experience smooth.
Mohsen · 7 December 2024 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 5/5
GoogleThank you to Ms. Robbie McKenzie for her professional and friendly support in helping me find a rental property. Her expertise and dedication made the entire process smooth and stress-free. I am so grateful for her guidance and help throughout this journey.
Jasper · 7 December 2024 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 5/5
GoogleWe had a very good experience with GoodFellows in Morden. Augstein was professional and friendly, and helped us have a smooth experience overall.
Mátyás · 6 December 2024 · Goodfellows Estate Agents Morden
★★★★★ 5/5
GoogleMr Rees is very good. Great experience and nice to meet with them.
KINCHIT · 6 December 2024 · Goodfellows Mitcham
★★★★★ 5/5
GoogleWonderful People to work with. They have taken care of all my necessary requirements to obtain a property. Quick to reach. The best in Town. Molly was my Agency contact, Thanks to her to help me transition into new property.
Nikhil · 3 December 2024 · Goodfellows Cheam (40 The Broadway)
Agent replied · 10 December 2024
Dear Nikhil , this is such a great review especially as we are moving to that time of the year when it is nice to be settled into your home. Congratulations and Molly will be so pleased to read this. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleGreat service privided by Reece and his team. He is really reliable and great at organising.
Zoltan · 3 December 2024 · Goodfellows Mitcham
★★★★★ 5/5
GoogleExcellent service from Julie Wheatley @ Goodfellows.
Knowledgeable and supportive.
Isobel · 3 December 2024 · Goodfellows Estate Agents Morden
★★★★★ 1/5
GoogleThey rented a run down mouldy apartment to us and refused to break the lease. We were desperate and had to stay for sometime. They only cared and out the rent and protecting the landlord.
. Only one of them Kamilla was really helpful and an angel.
It was a very horrible experience and the landlord wanted to withhold the deposit. Luckily we had evidence.
After dealing with another agency , I just realised what horror I endured in that apartment and how lax they were . I have attached a picture of the cooking area on check in.
Please work on protecting your tenants as well.
Ezinne · 1 December 2024 · Goodfellows London
★★★★★ 1/5
GoogleI would like to share my recent experience with Goodfellows, Morden branch.
I cannot commend Augstein enough for his outstanding professionalism and courteous conduct during property viewings with my mother. He displayed remarkable etiquette, patience, and knowledge, making the process seamless and reassuring. My mother, who has been viewing properties on my behalf, has often remarked on how rare it is to meet an estate agent with such a high level of respect and professionalism.
Our experience with the Senior Lettings Manager, Sharmilla, was deeply disappointing
Despite offering a strong application for a rental property, including a guarantor who fully met all income requirements and a willingness to pay 12 months' rent upfront, my application was dismissed due to a perceived lack of on-paper income to cover the rent. I’d like to add for context I’m currently privately renting, paying £1900. Being dismissed by the branch manager is entirely unfounded given the financial backing provided.
It was shocking to witness a senior manager fail to understand or acknowledge the legitimacy of such an arrangement, which aligns with standard lettings procedures. The purpose of a guarantor and upfront rent payments is to secure the financial obligations of a tenancy. Sharmilla’s outright dismissal raises serious concerns about her understanding of the legal framework, policies, and ethical responsibilities involved in lettings.
The situation left us feeling frustrated and undermined. A senior manager in such a role has a duty to offer informed and reasonable service, yet the approach we experienced reflected poor understanding, a lack of empathy, and a failure to adhere to basic industry practices. If senior management operates at this level of incompetence, how can clients have any trust in the wider agency?
While I am grateful for the exceptional service provided by Augstein and the rest of the team, the unprofessional conduct and mishandling by the Senior Lettings Manager were overwhelming and detrimental to our overall experience. I strongly urge Goodfellows to invest in management training, particularly in legal and procedural knowledge, communication, and client empathy.
I hope this feedback is taken seriously, as the actions of senior management reflect directly on the reputation of the agency.
Without addressing these issues, it will be difficult to place trust in Goodfellows as a reliable and professional lettings agency.
Aaminah · 1 December 2024 · Goodfellows London
★★★★★ 5/5
GoogleMy girlfriend and I had a very smooth process renting a house with this agency. Everything happened gradually and they were happy to advise us at each stage. We strongly recommend contacting this agency!
Юрий · 1 December 2024 · Goodfellows London
★★★★★ 5/5
GoogleWe’d like to thank Reece at Goodfellows for his excellent support in helping us find our new home. He was incredibly helpful, professional, and made the process so much easier for us. Reece was always approachable, answered all our questions, and ensured everything went smoothly. He truly did a fantastic job, and we couldn’t be happier with his service! Highly recommend him!
Imandi · 30 November 2024 · Goodfellows Mitcham
★★★★★ 1/5
GoogleThey rented a run down mouldy apartment to us and refused to break the lease. We were desperate and had to stay for sometime. They only cared and out the rent and protecting the landlord.
. Only one of them Kamilla was really helpful and an angel.
It was a very horrible experience and the landlord wanted to withhold the deposit. Luckily we had evidence.
After dealing with another agency , I just realised what horror I endured in that apartment and how lax they were . I have attached a picture of the cooking area on check in.
Please work on protecting your tenants as well.
Ezinne · 30 November 2024 · Goodfellows Estate Agents Morden
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.