★★★★★ 1/5
GoogleBeckie from Goodfellows has acted highly unprofessionally. While trying to locate a garage for her tenant, she mistakenly opened mine using the same key, left it wide open with all my belongings exposed, and stuck her business card on my car. After meeting with her to clarify that this was not the correct garage and assisting her in finding the right one, she showed no concern for the serious security breach she had committed.
I attempted to contact her again, but she refused to return my call, instead having a colleague speak on her behalf. Shockingly, my garage was once again opened with the same key, this time by the new tenant. Had they been properly informed about their assigned garage, this wouldn’t have happened. Now, they are also aware that their key can unlock multiple garages, raising serious security concerns.
The dismissive attitude from Beckie’s colleague and the complete lack of accountability prompted me to share my experience here. While Goodfellows may assist with rentals, their agents clearly lack the professionalism and competence to handle serious issues when they arise. Train your staff to communicate properly and take responsibility.
Maryam · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 20 March 2026
Thank you for taking the time to bring this matter to our attention. We do not believe your review to be a true reflection of the events that took place. As a company we feel communications have been made clear, as already advised please proceed to take this issue up with your management company as this is not something we can assist you on any further as responsibility does not fall to this agent that there is an issue surrounding a garage key.
★★★★★ 5/5
GoogleTopaz, Becky and the whole team were absolutely amazing, made my Lettings experience very straight forward and stress free. Would highly recommend. Thanks again to everyone.
Sav · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 20 March 2026
Dear Sav , the whole team are so pleased to see this review that you have posted and we always try and make the move as straight forward and stress free as is possible , this sometimes is not always the case but we support all our clients in making sure that they happen as smoothly as is possible. Thank you. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleHad a great experience using Goodfellows. Topaz was very friendly, professional, communicative and helpful and made the whole process very easy for us. Would definitely recommend!
Ray · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 20 March 2026
Dear Ray , this is such a great read and we are delighted that you were kind enough to find the time to write this review which will inspire Topaz to continue with her very friendly , professional, communicative and helpful service. We look forward to the recommendations. Kind regards Goodfellows Cheam Village.
★★★★★ 1/5
GoogleDon't waste your time. I called about 2 properties that were showing as not sold or under offer on Rightmove and both of them were not available. If we cannot trust what is online then it's a waste of time.
N · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 20 March 2026
Dear N M , we are disappointed to receive a One Star review from you , but this is what review sites are all about . We have tried to call you to explain that although the web site is always being updated and indeed runs an update every 15 minutes , there can be a delay when the property has an offer placed upon it , to the buyer passing our compliance checks , which during that time we do not mark the property as Sold STC as we are acting for the seller and need to establish the identity and ability to proceed and afford the purchase , which is our job as an estate agent. We would very much like to help you in your search and if you would like to make contact with us we will do our utmost to find you a suitable home. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleJoshua Allcock has been a Superstar.
I was in a tight spot with not much time on hand, and needing to find a tenant for my property before leaving the country. Joshua Allcock was a lifesaver! His professionalism and efficiency were top-notch. He found a qualified tenant quickly and handled all the paperwork seamlessly.
Joshua was incredibly responsive, marketed my property effectively, and quickly screened potential tenants. Joshua's communication throughout the entire process was excellent, keeping me informed every step of the way. Thanks to their expertise, I was able to secure a reliable tenant and travel with peace of mind. I highly recommend their services to anyone looking for a stress-free and efficient rental experience.
Junaid · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 22 January 2025
Dear Junaid , wow what a great review and we are sure that Joshua will be over the moon to read that his hard work and dedication really helped you travel with peace of mind and we believe that your review will no doubt encourage other landlords to use our service which you obviously felt deserved this five star review. So a big thank you from all of us at Goodfellows Cheam Village and we sincerely hope that we can help you again in the future. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleI would like to complement Stefan Rojas and Lorraine Green for their professionalism & responsiveness. This was my first time buying a house & they made the process as straightforward & seamless as possible. I am grateful to them both and would gladly use their professional services again
Gary · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 12 January 2025
Dear Gary , what a great way for Stefan and Lorraine to start off 2025 with such a glowing review. Being a First Time Buyer is great but can also be daunting so we ae delighted that you were happy with the service offered and that you were kind enough to take the time and trouble to post. We sincerely hope that in the future you will return to us so we can this time help you sell your wonderful home. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleSmoothest experience with any estate agent ever, very helpful and efficient! Manage to sort all the paperworks within a week! Also super friendly and attentive employees, helped me with lot my problems! Definitely recommend!!
Gordon · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 25 December 2024
Dear Gordan , great to have this review from yourself and absolutely delighted that we have been the smoothest experience with any estate agent ever !!! High praise indeed and delighted to see this in your review. The Cheam office is proud of their service and it is always so nice to receive positive reviews from clients who have experienced service from other estate agents as well and it is great to be compared and even better when we come out on top. Thank you , kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleA big thank you to Molly & Fella who were amazing helping me find and secure my new home, I can't recommend them highly enough! They were both incredibly patient and understanding throughout the entire process. 10/10 :)
Robbie · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 8 December 2024
Dear Robbie , how kind of you to leave such a great review. The team are always on hand to help and they also want to show patience and understanding so that you will feel comfortable to recommend them to friends and family. We hope you settle in well to your new home. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleWonderful People to work with. They have taken care of all my necessary requirements to obtain a property. Quick to reach. The best in Town. Molly was my Agency contact, Thanks to her to help me transition into new property.
Nikhil · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 8 December 2024
Dear Nikhil , this is such a great review especially as we are moving to that time of the year when it is nice to be settled into your home. Congratulations and Molly will be so pleased to read this. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleRating only, no written review.
Angels · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 24 October 2024
Thank you for the five star review it means a lot.. we would love to read why we deserved five stars so if you get a moment please let us know. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleStefan made my home-buying process smooth and stress-free. He was attentive, professional, and always available to answer my questions. I highly recommend him and GoodFellow for anyone looking to buy a home.
Tommy · 20 March 2025 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 24 October 2024
Dear Tommy , what a great review , one which Stefan can be rightly proud. Sometimes we can all forget how stressful a purchase can be as we deal with them throughout the year , but we are delighted that Stefan was able to be attentive , professional and available to answer questions which meant you found the process smooth and stress-free. We are also pleased that you would highly recommend Stefan and the team. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleRobbie and Topaz are real professionals. They been really helpful with our property search. Will highly recommend Goodfellows for your property search
Mladen · 20 March 2025 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 5/5
GoogleJonathan helped me to secure the property and he ensured for a smooth process and did a numerous number of followups from both the parties.
Appreciate your servive.
Achint · 19 March 2025 · Goodfellows Mitcham
★★★★★ 5/5
GoogleI can’t recommend the team at Carshalton Beeches highly enough. Sarah and Joel were so very helpful and caring and helped me throughout my sale.
Lornalulu · 19 March 2025 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 5/5
GoogleRating only, no written review.
Shelly · 15 March 2025 · Goodfellows Mitcham
★★★★★ 5/5
GoogleGreat help in finding a property, Maisie was very friendly and efficient, and communication was clear and ongoing.
Gail · 12 March 2025 · Goodfellows Estate Agents Morden
★★★★★ 5/5
GoogleRobbie at Goodfellows Carshalton Beeches was great. She was professional, friendly, and made it to closure. Her communication was excellent & very polite. We highly recommend Robbie and the team at Goodfellows for anyone looking for a supportive estate agent!. Look forward to working with this team.
Sur · 7 March 2025 · Goodfellows Estate Agents Carshalton Beeches
★★★★★ 5/5
GoogleGoodfellows sold our family Home and Jonathan was a great asset to our sale!
ENDchoreo · 6 March 2025 · Goodfellows Mitcham
★★★★★ 5/5
GoogleMy last move twenty years ago wasn’t a pleasant experience, this time around with Kerry supporting myself and the process it was fairly painless, many thanks to Kerry and the team!
Matt · 28 February 2025 · Goodfellows Estate Agents Sutton
★★★★★ 5/5
GoogleWe have just sold our childhood family home. Omar, Jonathan and Maisie did a great job in finding us a buyer and keeping us informed as to how the sale was going all the way through. Being quick to respond to emails and calls straight away … More
Bev · 27 February 2025 · Goodfellows Mitcham
★★★★★ 5/5
GoogleI have to commend Omar, Jonathan and the whole team at Goodfellows Mitcham. Ours was by no means an easy sell, but they were straightforward and friendly, generated lots of viewings and never let the energy level drop right up to exchange of contracts. Very well done. Highly recommended.
Jason · 27 February 2025 · Goodfellows Mitcham
★★★★★ 5/5
GoogleExcellent service !!!
Goodfellows in Mitcham made selling my property a smooth and stress-free experience. Their professionalism, market expertise, and dedication were outstanding. They found the right buyer and handled everything with great care. I highly recommend them to anyone looking for a reliable real estate agency!
Monika · 25 February 2025 · Goodfellows Mitcham
★★★★★ 5/5
GoogleWe were fully supported when buying a new over 55’s retirement flat for my mother. Goodfellows are brilliant communicators and were able to help us complete contracts smoothly
Brendalee · 21 February 2025 · Goodfellows Mitcham
★★★★★ 5/5
GoogleRobbie at Goodfellows Carshalton Beeches was absolutely fantastic in helping us secure our rented flat in Carshalton. She was professional, friendly, and made the whole process smooth and stress-free. Her communication was excellent, and she went above and beyond to assist us. We highly recommend Robbie and the team at Goodfellows for anyone looking for a reliable and supportive estate agent!
Rory · 21 February 2025 · Goodfellows Estate Agents Carshalton Beeches
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.