Trusted Agent profile · Surrey and Greater London

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Goodfellows estate agents in Morden, London, Mitcham and 3 more

4.7

★★★★★ Excellent

3,014 reviews across 7 offices and 2 platforms

www.goodfellows.co.uk

Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,014 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

3,012

Reviews on Google

All 7 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 7 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Landlords1 review

5.0 / 5 Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Susan, 18 August 2021Read the review from landlords

Tenants1 review

5.0 / 5 We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Cher, 18 November 2021Read the review from tenants

Our offices

Goodfellows's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 2,976 reviews on Google only. Show every review

4/5

Google

Quite good in average response speed and establshing safety as first priority. Helpful, approachable and professional as best characteristics. Generally, we are happy with the house they found for us and we'd recommend them. They could favor tenants side a bit more, though.

Alejandro · 21 November 2017 · Goodfellows London

Agent replied · 20 November 2023

Thank you for your review, we appreciate your patience with regards to awaiting legal documentation before we could progress with your move in. Goodfellows do remain impartial and unbiased to both landlord and tenants and glad you are happy in your new home.

5/5

Google

Lewis is the best lettings agent you will ever find 👍👍👍 …

Ionut · 29 October 2017 · Goodfellows Estate Agents Morden

Agent replied

Thank you for taking the time to review our service

5/5

Google

Viewed a property on crown lane with Micheal Taiwo on Saturday and must say I was extremely impressed with the service & punctuality , Thank you.

Ronke · 29 October 2017 · Goodfellows Estate Agents Morden

Agent replied

Thank you for reviewing our service

2/5

Google

Service is fine, staff is friendly and they have a good system set up. I especially like the ability to sign official documents digitally. But agency fees are extremely high.

A · 21 September 2017 · Goodfellows London

Agent replied

Thank you for your feedback. We take all comments on board and appreciate the time taken to review our service.

2/5

Google

Service is fine, staff is friendly and they have a good system set up. I especially like the ability to sign official documents digitally. But agency fees are extremely high.

Ayan · 16 September 2017 · Goodfellows Estate Agents Morden

Agent replied

Thank you for your feedback. We take all comments on board and appreciate the time taken to review our service.

5/5

Google

Rating only, no written review.

Kelly · 16 September 2017 · Goodfellows London

Agent replied

Kelly thank you for taking the time to rate our service

2/5

Google

Rating only, no written review.

A · 16 September 2017 · Goodfellows London

Agent replied

Anthony - thank you for rating our service but we would like to have more detail regarding your overall experience so we can help you in the future. Regards Tracey-Anne tracey-anne.green@goodfellows.co.uk tel: 01372 738173

5/5

Google

Great

Abhishek · 16 September 2017 · Goodfellows London

Agent replied

Thank you

1/5

Google

Hannah was Very rude and unprofessional with lack of knowledge.

Your · 16 September 2017 · Goodfellows London

Agent replied

We are sorry that you felt it was rude to explain that our landlords do not accept housing benefit tenants however Hannah is always incredibly pleasant and professional at working and was merely following company procedures.

1/5

Google

Very Rude and unprofessional and disrespectful staff at goodfellows Morden Letting branch, please be mindful when you talk to some of the staff as they are very aggressive and can charge at you, as I had very bad experience dealing with them, In my view staff need lesson in customer service and behavior, as they seems to behave like hooligans

Moosa · 16 September 2017 · Goodfellows London

Agent replied

Moosa I am sorry to ready your review of our service as we pride ourselves on our customer service. I would be more than happy to discuss this with you. Tel 01372 738173.

1/5

Google

I spoke to Rebecca and she is the most rude person i have ever heard. When i asked her for instruction for my client she said : am i speaking another language? and she hang up the phone on me.. Please avoid contacting this agency.. VERY RUDE

Maeda · 16 September 2017 · Goodfellows London

Agent replied

Maeda - I am sorry that you felt that the service we provided was not up to standard. We pride ourselves on our customer service that we offer. I would very much like to discuss this in more detail, so please contact me on admin@goodfellows.co.uk or by telephone: 01372 738173 Regards Tracey-Anne

5/5

Google

I was very happy to work with Elizabeth when purchasing our first house. She was polite, professional and answered all of the questions I had quickly.

Victor · 16 September 2017 · Goodfellows London

Agent replied

Victor, thank you for taking the time to review our service.

4/5

Google

Very helpful staff. I would recommend it highly. keep up the good work.

Ansa · 16 September 2017 · Goodfellows London

Agent replied

Thank you for taking the time to review our service

5/5

Google

Very professional service. Sharon and Stefan were excellent, professional, and always available. They explained to me everything so my experience was very good and stress free. Will 100% be using Goodfellows once we are ready to move again. Ryan and Laura

Ryan · 16 September 2017 · Goodfellows Cheam (2 Ewell Road Cheam Village)

Agent replied

Ryan and Laura, thank you for taking the time to review our service.

5/5

Google

Rating only, no written review.

Sadagat · 16 September 2017 · Goodfellows Mitcham

Agent replied

Thank you for your positive review.

5/5

Google

very happy with carlenes service viewed property on Friday was able to move in on the monday. i would recommend.

Agnieszka · 16 September 2017 · Goodfellows Mitcham

Agent replied

Thank you for taking the time to review our service.

1/5

Google

Booked an appointment in writing for a valuation but sadly they didn't bother to turn up. Assuming this is how they will approach the tenant finding process so can't see it being a quality service. The kind of frustration you don't need in life.

T · 16 September 2017 · Goodfellows Mitcham

Agent replied

I am sorry that you have been let down at this time - unfortunately due to a lack of communication at our end our Business Development team booked in the meeting without realising that the manager was on leave. He did try to contact you on the day to confirm the meeting prior to leaving home but this proved quite difficult. Please accept our apologies.

1/5

Google

Is there such a thing as a trustworthy and honest letting agent? A letting agent that won't lie to you and actually do what you asked them to do and will reply with honesty and not halve truths or try to shift the blame? I think not.

Dan · 16 September 2017 · Goodfellows Mitcham

Agent replied

Dan I would like to be able to discuss your complaint or issues in more details, please contact me on 01372 738173 or by email tracey-anne.green@goodfellows.co.uk Regards Tracey-Anne

5/5

Google

If I can give 10 stars I will do it! The best service, the best agent, reccomending with both hands. Thank you!

High · 16 September 2016 · Goodfellows London

Agent replied

Many thanks for your kind feedback - we appreciate your kind words

5/5

Google

Superstar performers. Jason and his team aced all expectations. Professional from the first meeting to the final email. Great tactics and approach to selling. A pleasure and a professional Joy. Thanks Jason and Team!

Rachel · 16 September 2016 · Goodfellows Cheam (2 Ewell Road Cheam Village)

Agent replied

Thankyou Rachel for your feedback on the service.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Goodfellows

Which Goodfellows office has the most reviews?

Morden has the most, with 825 reviews rated 4.7 out of 5, followed by London with 815.

Where are the Goodfellows offices?

The seven Goodfellows offices, by town:

Has Goodfellows won any awards?

Yes. In The Trusted Agent 2026 awards, Cheam won Gold, Morden won Gold and two more branches won awards.

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Tell us what you need and up to 3 trusted local agents will be in touch.

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