★★★★★ 5/5
GoogleHad a great experience with Goodfellows in Cheam and massive special thanks to Ryan Payne in lettings who has been nothing short of professional, friendly and given amazing customer service to my boyfriend and I in finding a place to rent in such a short time.
Ryan has gone above and beyond for us and we are extremely grateful to him for all his help. Can not recommend him enough. Five star service from this agency. Thank you.
Elle · 29 July 2019 · Goodfellows Cheam (40 The Broadway)
Agent replied
Thanks for the awesome review, Elle! We work hard to meet expectations like yours, we really appreciate you taking the time out to share your experience with us and the service you received from Ryan.
★★★★★ 5/5
GoogleFantastic experience renting with Goodfellows Cheam Village. Louise and Mandy were friendly, professional and consistently quick to respond to any queries we had. Would definitely recommend.
Jake · 29 July 2019 · Goodfellows Cheam (40 The Broadway)
Agent replied
Thank you Jake for sharing your experience and recommending us.
★★★★★ 5/5
GoogleStefan and the team at Goodfellows in Cheam recently sold my house and I can not speak highly enough of them and the job they did. From the initial appointment to completion they were professional and supportive to every situation along the way. I would highly recommended them and would use their services again in the future.
Dean · 29 July 2019 · Goodfellows Cheam (40 The Broadway)
Agent replied
Thank you Dean for taking the time to write about your experience. It is wonderful to hear that Stefan and the team were able to provide you with the excellent experience we strive to provide all our customers.
★★★★★ 5/5
GoogleWe rented out our property through good fellows morden branch. Sharmila and Jordan are extremely helpful :)
We found our tenant in just two viewings which was a relief for us. Thanks
Ritu · 21 July 2019 · Goodfellows Estate Agents Morden
Agent replied
Thank you Ritu, We are delighted to read that our Morden Lettings Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review regarding the service you received from Sharmila and Jordan.
★★★★★ 5/5
GoogleWe have just completed the purchase of our new house with Goodfellows Morden. Jodie had been very professional, friendly and helpful throughout out the process. She always responded to our enquiries immediately and kept us up to date throughout the process. Jack was also very professional and helpful. He even went out of his way to drop the missing keys to our new home.
Zia · 21 July 2019 · Goodfellows Estate Agents Morden
Agent replied
Thank you Zia, for leaving us a 5 star review and mentioning the amazing service you received from Jodie and Jack from our Morden Sales team.
★★★★★ 5/5
GoogleSo far all is good, looking forward to sign the contract :D great variety of houses and easy to communicate with :)
quick update on this review: Great experience, everything was done via DocuSign so, you don;t have to waste time going to the agency every time a new signature is needed. Also, even after signing the contract, they still answer the phone and help even though the property is managed by the landlord.
Outstanding services, I would definitely recommend them to all my friends
@Aaron, keep on rocking, you're a star and Goodfellows should be proud to have you part of their team.
Mihai · 21 July 2019 · Goodfellows Estate Agents Morden
Agent replied
Mihai, thank you for rating us 5 stars we wish you all the best in your new home.
★★★★★ 5/5
GoogleWe would like to thank you Goodfellows ,Morden branch ,especially to Barbara in helping us renting our new home.She was very professional and friendly from the first telephone call up until the last signature.She treated us as individuals not 'just another customer 'and took care of every aspect and everything we needed.
We would highly recommend her service and Goodfellows as estate agency.
Thank you Barbara :)
Edit and Frank
Kimpian · 21 July 2019 · Goodfellows Estate Agents Morden
Agent replied
Dear Edit & Fran, We would like to thank you for this amazing review. Our team of professionals are dedicated to providing you with only the best possible service. It’s so nice to hear that Barbara helped to make your experience such a positive one.
★★★★★ 4/5
GoogleHaving dealt with numerous estate agents over the past couple of years, selling two properties and buying one I can honestly say that Goodfellows of Morden were by far the best. Tony, the manager was very courteous and understanding to our needs and Jack and Jodie in particular kept me regularly updated throughout the process. I thought that their fees were fair and the level of service was excellent.
RUSSELL · 21 July 2019 · Goodfellows Estate Agents Morden
Agent replied · 6 June 2024
Thank you Russell for leaving a 4 star review and mentioning the service your received from our Morden Sales team.
★★★★★ 5/5
GoogleWe were very happy with the service we received from Barbara at Goodfellows Estate Agency in Morden.
Barbara was extremely professional, friendly, knowledgeable and she took care of all our needs from start to finish. We would definitely recommend this company to anyone.
GREAT job Barbara. Thank you.
Peter and Lauri F.
Peter · 21 July 2019 · Goodfellows Estate Agents Morden
Agent replied · 6 June 2024
Thank you Peter for leaving a 5 star review and mentioning the great service you received from Barbara.
★★★★★ 5/5
GoogleJust had an amazing experience with GoodFellows Morden. As soon as I emailed, I got a reply back from the Assistant Manager, Marion Gardner, saying that a plumber would soon call to arrange appointment to get this fixed. And few minutes after that the plumber called and we booked for the same day and the plumber was at the property after like an hour or so and fixed the issue. Unbelievably quick response. The whole team has been super supportive and responsive since the beginning.
Mustafa · 21 July 2019 · Goodfellows Estate Agents Morden
Agent replied · 6 June 2024
Thank you Mustafa for sharing your experience and the excellent service you received from Marion from our Property Management team.
★★★★★ 5/5
GoogleMe and my husband had a very good experience with Goodfellows for a rental. We were very impressed with the speed of communication and being kept updated at all times. Barbara was excellent during the whole process, she was professional, friendly and nothing was too much trouble. Thank you very much!
Toma&Constantin
Toma · 21 July 2019 · Goodfellows Estate Agents Morden
Agent replied · 6 June 2024
Thank you Toma for taking the time to leave us a positive five star review and sharing your experience of the service you received from Barbara. She is a true asset to our team.
★★★★★ 5/5
GoogleI had a very good experience with Goodfellows a few years back for a rental. So i was pleased to be working with them again. I was very impressed with the speed of communication and being kept in the loop at all times. Jack Jenkins was excellent during the whole buying process, he was professional, friendly and reassuring at a time when we were unsure whether the house move would come to fruition. I would have no hesitation in recommending Jack. Thank you Jack!!
Justin · 21 July 2019 · Goodfellows Estate Agents Morden
Agent replied · 6 June 2024
Thank you Justin for leaving use a 5 star review and mentioning the excellent service you received from Jack.
★★★★★ 5/5
GoogleRecently sold my house through Goodfellows Morden, and couldn't be happier with the outcome. Tony marketed it excellently and was extremely easy to deal with, felt comfortable with him from the moment we met him. He was transparent about fees, worked quickly and secured a buyer after three days on market (not easy in the current slow market).
Jodie handled the sale process superbly, always keeping us and when needed our solicitor on top of progress and actions needed, and chasing down the chain if required. The sale went smoothly and everyone so far as I know was happy with the outcome.
I'd have no hesitation using them again or recommending to friends.
Jonathan · 16 July 2019 · Goodfellows Estate Agents Morden
Agent replied · 26 May 2024
Dear Jonathan, We are delighted to read that Tony and Jodie gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 5/5
GoogleAs new tenants our experience with Goodfellows, and Gareth in particular, has been fantastic.
Having seen several apartments/house/flats over the past couple of months we've seen the highs and lows of agencies in London. Happy to say Goodfellows is one of the best we've dealt with.
Clear, transparent and responsive communications and happy to help where possible.
The number of agencies we've seen where they turn up late, or under prepared! It was refreshing when meeting Nelson (the person who met us at the property) at the flat, with loads of additional information and booklets in hands.
Just a good experience all around.
Andrew · 14 July 2019 · Goodfellows Mitcham
Agent replied
Thank you so much for your kind words, Andrew. We really appreciate you taking the time to share your experience of our service.
★★★★★ 5/5
GoogleWe have just renewed our property let for the 4th year running with Goodfellows. We have mostly dealt with Gareth for this recent tenancy but have also has great correspondence with Carlene and Nelson as well. The whole team have made the process really easy. Gareth has been fantastic and getting back to us very promptly with any questions we have had. The whole team have kept us up to date the whole way through. Many thanks for making this as painless as possible.
Naomi · 14 July 2019 · Goodfellows Mitcham
Agent replied
Thanks for the feedback Naomi, Glad to hear you are pleased with our Mitcham lettings team.
★★★★★ 5/5
GoogleI have used Goodfellows for several years to find tenants for my property. Over the last few months Gareth has helped with the whole process, keeping me informed of progress and giving me regular updates. He has always been very helpful, friendly and professional and was a pleasure to deal with. It was good to finally meet him last week to sort out the keys and put a face to a name. Many thanks Gareth.
Laurie · 14 July 2019 · Goodfellows Mitcham
Agent replied
Laurie, thank you for taking the time to review our service and mentioning Gareth. We are so pleased that we were able to exceed your expectations of our service.
★★★★★ 5/5
GoogleWe were worried about renting a flat for the first time in this country. However we were very lucky to meet Maria. Also her team was amazing too. I and my husband would like to thank her for her effort as she patiently explained everything to us
Ozge Sarica Ergun
Firat Ergun
Ozge · 11 July 2019 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied
Dear Ozge, We are delighted to read that Maria gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 5/5
GoogleWe were worried about renting a flat for the first time in this country. However we were very lucky to meet Maria. Also her team was amazing too. I and my husband would like to thank her for her effort as she patiently explained everything to us
Ozge Sarica Ergun
Firat Ergun
Ozge · 10 July 2019 · Goodfellows Cheam (40 The Broadway)
Agent replied
Dear Ozge, We are delighted to read that Maria gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 5/5
GoogleGoodfellows did an outstanding job for us in the sale of our house in what is not an easy market. Stefan and Lucy provided excellent advice and were very proactive at all stages of the process. We couldn't be more pleased and would certainly use again.
Paul · 8 July 2019 · Goodfellows Cheam (40 The Broadway)
Agent replied
Thank you for the lovely review, Paul! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
★★★★★ 1/5
GoogleCalled to make a general enquiry today, spoke to someone named James who would not give me the VERY GENERAL information I was asking for unless I gave him my full address to him. I told him that that information was private to me and according to new GDPR laws there is no requirement for me to give my address to ask a general question. When I told him that I do not feel comfortable giving my address yet, his reply was ‘ I am not asking for your blood, just an address’ which was outright out of order and rude. Quite disappointing really as I’ve had a few dealings with good fellows from other regions and have never had any issues until today
Their website claims ‘ Our team is our most valuable asset and we work together in an atmosphere of fun and respect. We support each other to deliver exceptional customer service and achieve our personal goals. We want our people to enjoy working for us and you so that they deliver the best service.‘
I really wish this branch lived up to their claim on the website. They clearly did not get the exceptional rating from The Estate Agent Guide based on James’s / Mitcham’s branch customer service
I did not get the information I wanted due to this. Disappointing really
D · 25 June 2019 · Goodfellows Mitcham
Agent replied
Dear DM
Firstly, I am glad to hear you have had a few dealings with other regions of Goodfellows in the past with no issue’s as it is our aim to deliver exceptional customer service.
As for the altercation over the phone earlier in this week in Mitcham; I have discussed the incident with the member of staff and I understand you confirmed you were registered on our system but did not want to verify your address. Goodfellows has procedures in place to confirm the identity of a registered client when they contact an office asking for additional information to prevent any data breaches and comply with GDPR.
I must apologise as it appears this was misunderstood which led to a slightly heated conversation and please be assured it is never Goodfellows intent to upset a customer.
If I can be of any further help please do not hesitate in contacting me direct, Stephen.offield@goodfellows.co.uk
★★★★★ 5/5
GoogleI just rented the new apartment with Goodfellows Mitcham, I was helped in the whole procedure of the documents by Gareth; he has always been very helpful and professional , he has responded promptly and clarified all my doubts all the time i needed.
5 Stars to Gareth.
Ina · 25 June 2019 · Goodfellows Mitcham
Agent replied
Thank you Ina. We are very pleased to hear you were happy with our service you received from Gareth and really appreciate you taking the time to leave us a great review!
★★★★★ 5/5
GoogleI purchased a property in 1994 from Goodfellows my experience with them was outstanding.
Forward 24 years later and it was obvious what estate agents I was going use to sell my property
After my first contact telephone conversation I meet with James Girvan at the property he answered all my questions and gave me data regarding properties they are selling, how long they have been on the market, and loads more information. James was very realistic and sincere with he’s valuation responses and feedback.
Goodfellow’s social media presence is very strong and you could tell they have put a lot of work into this. James’s hard work and knowledge really paid off within weeks of the house being put on the Market I received 2 asking price offers. After accepting the offer James walked me through step by step of the process.
I would highly recommend James Girvan from Goodfellows He is a true professional and a really nice guy I thank you for selling my house.
Sandra Ebanks
Sandra · 25 June 2019 · Goodfellows Mitcham
Agent replied
Dear Sandra, Thank you so much for sharing your experience. It’s so nice to hear that James helped to make your experience such a positive one. The team will be thrilled to hear your feedback! We wish you all the best in your new home.
★★★★★ 5/5
GoogleWe have rented 3 bedroom house property from Goodfellows. We dealt with 2 people from the agency and Gareth is definately the best person to deal with. He has been very helpful and replied to all of my emails (and I have flooded his inbox with soooo many of them, sorry 😁 ).
Thank you once again !
Agnieszka · 25 June 2019 · Goodfellows Mitcham
Agent replied
Thank you so much Agnieszka for sharing your experience. We are delighted to read that Gareth gave an excellent service. We wish you all the best for the future.
★★★★★ 5/5
GoogleVery professional service from Louise who stayed in contact throughout the process. Louise is a lovely person and has been honest throughout the process. Everything was done very professionally and thoroughly. Louise always responds promptly to any queries. Would definitely recommend them.
Tiny · 24 June 2019 · Goodfellows Estate Agents Carshalton Beeches
Agent replied · 22 June 2024
Thank you Seema for leaving us a 5 star review and mentioning the amazing service you received from Louise.
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