★★★★★ 1/5
GoogleJust had the worst experience over the phone with a lady from their accounts team, unfortunately I didn't get her name. I called to explain me something over my deposit and when she had to speak to me again she said 'Oh Gosh' at the being of the conversation. Then she said that is hard to explain to me what the latter states while shouting at me and at the end almost hang up on me. Don't even bother speaking to them. I have been using them for 3 yers now and every time we have to contact them it is a nightmare.
Vanya · 16 September 2019 · Goodfellows London
Agent replied
Dear Vanya Marionva, I am sorry that you have rated our service with a low score, we have spoken to our property management team and they said:
The tenant called up after having sent a receipt of the one weeks deposit being refunded which she asked me what does the dates mean on the side if the deposit was paid in sept why was it transfer out on in May which I had advised the tenant that the deposit was only registered for a year which because they had stayed on at the property I had to be registered again however she can ignore the dates a this is something for our on purpose however we can see on our system the date we had received the deposit, I then confirmed the original deposit amount and how much I had refunded to the tenant which she was happy with the breakdown and the figures.
The tenant then phoned back 15 mins later with an attitude stating she does not understand the dates why are they on the receipt which I explained this is something for outside which she should not take into the dates she then asked me did I just say “oh god” which I said sorry no I didn’t which then she said whatever so I stayed on the phone silent waiting for her to explain what she doesn’t understand once she had explained the dates once again I started explain the full breakdown of her account with being interrupted every min I just stopped talking until she was ready and then asked if I could explain to her which then she said no its fine it doesn’t matter so I said are you sure which he then put the phone down Jeannette was also there and heard every part of the conversation.
I had released 8 deposit today and did not have anyone speak to me with an attitude once they had received their confirmation apart from this tenant she also then started shouting saying I’ve had enough of Goodfellows every time I call there is a p-problem which I said ok I apologise for that being she put the phone down.
I believe this is unfair as I have never had a bad review with anyone but happened to have this with a let only tenant when I have had let only tenants leave 5 start review therefore.
★★★★★ 5/5
GoogleAaron was really helpful, nice, always on time. Was the first time for us to rent, but with his help was easy and quick.
Anca · 16 September 2019 · Goodfellows London
Agent replied
Thank you Anca for rating us five stars, sharing your experience as a tenant and the service your received from Aaron.
★★★★★ 5/5
GoogleI am very happy with Kanika’s performance and helpful approach. The rent from the property that Goodfellows manage is important to me so it is great to receive it on the due date.
Kirk · 16 September 2019 · Goodfellows London
Agent replied
Thank you Kirk for taking the time to review our service from our Morden branch - especially mentioning the excellent service you received from Kanika.
★★★★★ 5/5
GoogleVery satisfied and happy to choose Goodfellows where I found the agents extremely helpful, I'd like to thank all the agents of good fellows especially Barbara for the good service that she provided and Marion for her disponibility and answering all my inquiries and emails, as I want to thank Kanika for her help. Very much appreciated ,
I highly recommend goodfellows and its one from the best agencies .
Abir · 16 September 2019 · Goodfellows London
Agent replied
Thank you for your extremely positive review Abir. We were all very pleased to have been able to support you through the process.
★★★★★ 5/5
GoogleOur experience as a landlord : Each member of the staff has been very friendly and approachable. The manager Sharmila was extremely knowledgeable on all aspects of letting.
Kathir · 16 September 2019 · Goodfellows London
Agent replied
Dear Kathir, We are delighted to read that Sharmila & the team did a great job. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 4/5
GoogleKanika and the rest of the team are all very friendly and professional any issues are resolved quickly and efficiently always a quick response and kept well informed well done to you all.
Leeanne · 16 September 2019 · Goodfellows London
Agent replied
Thank you Leeanne for rating out service.
★★★★★ 5/5
GoogleJack J. is the best estate agent I have ever seen. I mean, by far. Even though I did not proceed with the properties he showed me, I'm taking my time to thank him for all his efforts because he deserves it.
Engin · 16 September 2019 · Goodfellows London
Agent replied
Dear Engin, We are delighted to read that Jack gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 5/5
GoogleGreat bunch of people - very positive experience. Highly recommend Goodfellows.
Ali · 16 September 2019 · Goodfellows London
Agent replied
Thank you Ali for leaving us a 5 star positive review and mentioning the excellent service you received.
★★★★★ 5/5
GoogleI want to thank Kanka Williams for been so efficient Kanka always keeps me informed on letting situations Thank you so much Kanka
Marcella · 16 September 2019 · Goodfellows London
Agent replied
Thank you Marcella for leaving us a wonderful review and mentioning the excellent service you received from Kanika.
★★★★★ 5/5
GoogleMarion and Sharmila have always provided excellent service and advice. They are also always efficient and approachable. I would strongly recommend.
Anne · 16 September 2019 · Goodfellows London
Agent replied
Thank you Anne for such an awesome 5 star review. We work really hard to ensure our customers receive a professional service. I am pleased to hear Sharmila has provided an amazing customer service, she is an asset to our team. If we can be of any further assistance please get in touch.
★★★★★ 5/5
GoogleReliable and responsive. Good service all round.
Rob · 16 September 2019 · Goodfellows London
Agent replied
Thank you Rob for rating us five stars and leaving us a positive review.
★★★★★ 5/5
GoogleThe moving in process with goodfellows was very easy and straight forward, from seeing the property online to the move in day. Aaron always kept us updated on our status and was very welcoming and helpful. Would definitely recommend to anyone looking for a new property.
Solomon · 16 September 2019 · Goodfellows London
Agent replied
Dear Solomon, We are delighted to read that our Morden team gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 4/5
GoogleGoodfellows was extremely helpful when I was in a bad situation and desperate to find somewhere to live. The staff were kind, war and very cooperative. Unfortunately the landlady I ended up with made things difficult, and sometimes going through an agency when only simple tasks need to be done can be frustrating. Nevertheless, Kanika and Kelly were very patient and sympathetic. Thank you especially to Kanika for all your help
Satie · 16 September 2019 · Goodfellows London
Agent replied
Thank you Satie for leaving us a positive review and mentioning the service you received from Kanika and Kelly
★★★★★ 5/5
GoogleI have an amazing experience with Aaron, was able to solve my accommodation issues on time as I have limited time to move out of my present accommodation, he was professional and friendly in his dealings, provided answers to all my questions and his response to mails was always prompt.
Fagbemi · 16 September 2019 · Goodfellows London
Agent replied
Thank you Fagbemi for leaving us a 5 star positive review.
★★★★★ 5/5
GoogleService has always been 5 star! We appreciate the special care Kanika Williams took with us.
Navonne · 16 September 2019 · Goodfellows London
Agent replied
Thank you Navonne for leaving a 5 star review.
★★★★★ 5/5
GoogleA first rate service from Kanika in the accounts department who is very responsive and helpful. As an overseas landlord it is reassuring to know that the management of our property is in good hands.
John · 16 September 2019 · Goodfellows London
Agent replied
Thank you John for leaving us a 5 star review and sharing your experience as a landlord.
★★★★★ 5/5
GoogleAs an elderly landlord I have needed considerable assistance in coping with an awkward tenant. Prior tenants had been no problem but when I need help it is great to know that Emma is there to provide the necessary expertise and support in a very professional manner.
Cherry · 16 September 2019 · Goodfellows London
Agent replied
Cherry, Thank you so much for sharing your experience as a Landlord. It’s so nice to hear that Emma gave an excellent level of service. We would like to wish you all the best for the future.
★★★★★ 5/5
GoogleKanika Williams has been fantastic. She has handled my checkout impeccably. She is polite, prompt and has been a pleasure to deal with. Thank you so much for all your help.
Alex · 16 September 2019 · Goodfellows London
Agent replied
Dear Alex, We couldn’t be happier that Kanika provided you with a great customer experience. Thank you for taking the time to leave this review.
★★★★★ 5/5
GoogleWe met Jodie at a house viewing that she had arranged for us. Jodie was very friendly, honest and helpful, offering great advice to us as first time buyers. Great knowledge and the best agent we have met! Even though we did not purchase a property from Goodfellows Jodie has still been a great help. 5* from me!
Jenny · 16 September 2019 · Goodfellows London
Agent replied
Dear Jenny, We are delighted to read that Jodie gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 5/5
GoogleKanika Williams provides a value high level of service. Great communication skills. There is no doubt Kanika enjoys her job as this is evident in how in all aspects of the work she does.
Keep up the good work
Ken · 16 September 2019 · Goodfellows London
Agent replied
Dear Ken, We are delighted to read that Kanika gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 5/5
GoogleAaron was a great agent ,very helpful and professional, always there to answer my questions.
He did the whole process really fast and saved us from stress. Thank you so much Aaron and team!
Christina · 16 September 2019 · Goodfellows London
Agent replied
Thank you Christina for taking the time to review our service from our Morden branch - especially mentioning the excellent service you received from Aaron.
★★★★★ 5/5
GoogleI am a happy landlord, thanks to the service provided by the Goodfellows team. My property has been let by them for over 10 Years.
The Head of Property Management Laura Lindsay has always been of great assistance when needed, which I sincerely appreciate.
Also a Big Thank You to Berni for all you do.
Keep up the excellent work.
Kevin · 16 September 2019 · Goodfellows London
Agent replied
Thank you so much for your Google review & kind words about our staff we will pass these on to them.
★★★★★ 5/5
GoogleWe have rented our house from Goodfellows three years before. We had heard very bad stories about other agencies from our friends. We never had any issues with Goodfellows and very happy with their service. Thanks.
Yigit · 16 September 2019 · Goodfellows London
Agent replied
Thank you for your extremely positive review Yigit. We were all very pleased to have been able to support you through the process as a Landlord.
★★★★★ 5/5
GoogleThank you guys (especially Barbara,she helped us a lot) for helping us with renting 3 bedroom flat. It is first time when we use Goodfellows services and we would recommend Morden team for everyone. Thank you for everything.
Senica · 16 September 2019 · Goodfellows London
Agent replied
Thank you Senica for rating us 5 stars and mentioning the service you received from Barbara.
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