Trusted Agent profile · Surrey and Greater London
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★★★★★
3,060 reviews across 7 offices and 2 platforms
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,060 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Goodfellows's seven offices, most reviewed first. Each has its own page.
Showing 3,022 reviews on Google only. Show every review
2/5
GoogleOk
Dear Richard Petty I am sorry your experience with Goodfellows has led you to leaving a two star review as we take customer service and satisfaction very seriously, hopefully evident by many others on here. If possible, could you please send a few more details; such as your name and the property address to Stephen.offield@goodfellows.co.uk so I can investigate and see where thing has gone wrong? Kind Regards Stephen Offield
1/5
GoogleDon’t trust in what they promise and don’t give them personal data when viewing a property.
Dear Diogenes C. We do require specific documentation, this is clearly stated in our important information form; signed by all tenants prior to references. Any personal data is stored, removed and destroyed according to GDPR. Should you wish to discuss the matter further please contact the lettings manager Sharmila.vythilingum@goodfellows.co.uk
4/5
GoogleBit expensive, but worth it because the look after both landlords and tenants.
Thank you Mandea for leaving us a review. Our team strive to provide our customers with an excellent service. We wish you the best for the future.
5/5
Googlevery professional customer care
Thank you Marco for leaving us a 5 star review.
1/5
GoogleWorst letting company ever. Every time we have to speak to them there is a problem. Also filled in a sentence on our letter after we sent the signed document.
Vania Marinova, we've noticed you have changed your review from a 5 star to a 1 star and have left multiple 1 star reviews on our Google business page.
4/5
GoogleThank you Kanika for all your help with the management of our property!
Thank you Katie for leaving us a review.
5/5
GoogleAaron is the best!
Thank you Weidong for leaving us a 5 star review.
5/5
GoogleAaron was very helpful and made the process easy
Idowu, thank you for rating us 5 stars and appreciate you taking the time out to share your experience with us.
5/5
GoogleJodie from Goodfellows Morden is an absolute pleasure to work with! She not only booked us in for viewings on a mega short notice but also patiently showed us around and answered all possible questions. And while we chose not to continue our home search in the Morden/ Mitcham area, we'd highly recommend Jodie and Goodfellows if that is an area you are considering!
Thank you Emilia for leaving us a 5 star review and mentioning Jodie.
5/5
GoogleEfficient detailed. Good service.
Thank you Chidi for your feedback, its always nice to receive positive reviews.
5/5
GoogleHad a few viewings with Jack , worked well with my limited time schedules, he answered all the questions that i had and more ...he is really knowledgeable. I would recommend him 100%
Thank you Abdullah Mutafa for rating our service and mentioning Jack.
5/5
GoogleWe really recommended, the staff is nice and helpfull.
Thank you Sebastian for rating our service 5 stars and recommending us.
5/5
GoogleCouldn't fault from start to finish very professional staff who went that extra mile to help in every aspect highly recommended
Thank you Steve for rating us 5 stars, we wish you all the best for the future.
5/5
GoogleI bought a flat through Goodfellows, they also carry out Rent Collect service for me. I can’t fault them, the service has been excellent.
Thank you Jaswir for rating our service five stars.
5/5
GoogleI've dealt with Jodie at the Morden branch of Goodfellows and usually I don't have time to write reviews but felt the need to write this as I found her to be very proactive, professional and very efficient!
Dear Val, We are really pleased to read your positive review regarding the service from Jodie from our Morden Sales branch. Thank you for taking the time to leave your review and we wish you all the best for the future.
5/5
GoogleKanika has been very helpful and efficient with me. Pleasure to deal with her.
Dear Becky, thank you for your review. We are very pleased to hear you have had such a good experience with Kanika from our Property Management team.
1/5
GoogleThe worst property management we have ever experianced. The manager who is called Sharmila definitely needs to learn about communication, respect and customer care. My husband and I tried to let a house with Goodfellows in Morden last November. We paid the holding deposit for the property and wanted to make some regulation for health and safety because there were tens of sockets and cables in every room. The staff said it was all right, they could. After then Ms Sharmila, the manager, said she couldn't make any changes in house by shouting and rudely. The way of her speaking makes us feel a foolish. We speak English as a second language but we are not idiots.We cancel the agreement and never work again this agency.
Dear Su, Thank you for your feedback. When taking the property. We negotiated a £100 reduction on the rent, offered our services without paying any administration fee; if you moved into the property before the festive period and offered three further viewings on the property. All documentation signed by you and husband was to take the property as seen. A full electrical certificate was done on the property and was deemed as safe. Just before the move in. Your husband requested the property to be modified. Which we advised the landlord was not willing to do at this stage, because of the reduction in rent and deemed the property safe. Sharmila, then renegotiated on your behalf and all your requests were finalised. Your husband then decided you both still didn’t want to proceed with the property, because there were other issues wrong with the house. We felt we have acted extremely courteous at all times. Unfortunately we are merely the messengers and expressed this on serval occasions, between both landlord and tenant. Has part of our process if you withdraw from tenancy the reservation fee paid would be non-refundable. Due to the erratic behaviour and further requests made after we managed to negotiate your requests, we felt it would be best to offer you a full refund and the landlord also felt this was the best option to take. We wish you the best of luck with your property search.
5/5
GoogleWe bought a house from Goodfellow Morden Branch buy/sell department . We are extremely pleased with the work of the agency, especially from Loraine Green. She made the deal in a very short time and was very helpful on every point of the deal . She is very polite and responsive person. We recommend the agency to anyone who wants to buy or sell a house. Stefka Grozdanova
Thank you for leaving us a positive review. We are really pleased to hear Lorraine gave an amazing 5 star service. Thank you for recommending us.
5/5
GoogleGreetings from the new home! :) Thank you, Aaron for your great support and dedication!
Alexandra, thank you so much for taking the time to write a review. It is wonderful to hear that Aaron was able to provide you with the excellent experience we strive to provide all our customers. We wish you all the very best in your new home.
5/5
GoogleGreat service from Jodie in sales, kept me updated at all stages. Made the whole process smooth and not too stressful!
Hi EK Prods, thank you so much for your feedback, its always nice to receive positive reviews.
3/5
GoogleAaron has been very friendly and accommodating. very pleasant experience dealing with Aaron and GoodFellows. The fees are extortionate though. they are more than double the cost than other agents. I have edited my previous review because my experience has now changed. The fees have worked out to 60% of our monthly rent. and i believe this is extreme. Also didn't enjoy the fact that were forced into an hour long meeting with a person trying to sell us insurance. Its an invasive process and no other agents do this. Lastly, we will only get the keys to move in after 2pm, which doesnt leave us much day time to move. and they are unable to change this time to an earlier slot. which is really not fair on a family with a small child. For these reasons, i will not use GoodFellows again
We are sorry to see Christine you have changed your review from a 5 star to a 3 star. We have forwarded your review to the manager.
5/5
GoogleSharmila and team have offered a great service. Friendly staff and quick service. Very happy landlord.
Thank you Hanh for sharing your experience as a landlord. We are really pleased to read your positive review of the service you received from Sharmila and the team.
1/5
GoogleAbsolutely poor service, Renting a property and paying in excess £2000 a month and have not been able to carry out basic maintenance on the property. Repairs, damages, appliances not fixed for months, nobody is holding themselves accountable and keep putting it off. Staff hanging up the phone on me, not helping me or my family in a time of need and customer service, staff and agency is just not fit for purpose. Scummy area of London and agency to go with it stay well clear!!!!
Dear Jessica, We have carried out a full search on our data base and spoken to our Managers, Property Management team and they do not have you listed as a tenant of Goodfellows. It has now been over 2 months and we still haven't received a response form you.
5/5
GoogleKanika responded to my enquiry straight away and forwarded the required documents without any complaints. Nice to deal with someone so efficient.
Thank you Ian for the great review. We really appreciate you taking the time out to share your experience with us and mentioning the excellent service you received from Kanika.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goodfellows and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Morden has the most, with 869 reviews rated 4.7 out of 5, followed by London with 815.
The seven Goodfellows offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheam won Gold, Morden won Gold and two more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West London. The group and its branches have also won 2 other industry awards since 2018.
