5/5
GoogleKanika helped sort out an issue we had with our deposit refund straight away. She was friendly and helpful.
Agent replied
Thank you for your review Tracy.
Trusted Agent profile · Surrey and Greater London
Verified
Goodfellows estate agents in Morden, London, Mitcham and 3 more
★★★★★
3,060 reviews across 7 offices and 1 platform
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,060 reviews on 1 platform, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords1 review
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
Tenants1 review
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Our offices
Goodfellows's seven offices, most reviewed first. Each has its own page.
- Goodfellows Estate Agents Morden99-103 London Road, SM4 5HP869 reviews · 867 on Google (4.7)30 in the last 90 days
- Goodfellows London44 Coombe Lane, Coombe Lane, SW20 0LA815 reviews · 815 on Google (4.6)8 in the last 90 days
- Goodfellows Mitcham7-8 Fairgreen Parade, London Road, CR4 3NA549 reviews · 549 on Google (4.7)4 in the last 90 days
- Goodfellows Cheam (2 Ewell Road Cheam Village)2 Ewell Road Cheam Village, SM3 8BU381 reviews · 381 on Google (4.8)6 in the last 90 days
- Goodfellows Cheam (40 The Broadway)40 The Broadway, SM3 8BD350 reviews · 350 on Google (4.8)6 in the last 90 days
- Goodfellows Estate Agents Carshalton Beeches3 Beeches Avenue, SM5 3LB336 reviews · 336 on Google (4.7)5 in the last 90 days
- Goodfellows Estate Agents Sutton30 Stonecot Hill, SM3 9HE234 reviews · 234 on Google (4.8)10 in the last 90 days
Reviews on Google
Showing 3,022 reviews on Google only. Show every review
Google1/5
GoogleHello Firstly below is the correct timeline of my last interaction. I emailed on Thursday 28th with an account of my issues to date (which i will summarise below). I then got an email from Marion on the 29th and responded that i was free whenever suited that day. I then never heard back till a call today Monday the 2nd whilst I was in work and am currently in the process of emailing Marion back. The images below are a screen grab of this interaction. If our regular account manager is off sick, i sympathise but where is the email/ communication outlining the situation and explaining who is managing their portfolio in their absence? Please see below what was in my email on Thursday 28th: Firstly, in the move across from Your Move the communication of the transition was messy, inaccurate and not at all smooth. It was unclear what was taking place and onus was on us as tenants to chase this information. The inept nature of the move was further amplified when it transpired the set of keys that the agency should hold had either not been handed over or had been lost and again rather than setting up a suitable way to rectify, we were asked to cut a set of keys and make the journey to your offices to hand them over. Surely you see the irony in this ? had the tables been turned there is no doubt in my mind that we would have faced a hefty fee to replace any keys we had lost and we would need to do everything in our power to actually have them cut ourselves. Once we moved across, we quickly highlighted a number of issues that had been raised to Your Move as wanted to ensure Goodfellows were across and able to action these. We first raised them in April and it has taken until now to be rectified and has only come about because of direct conversation between ourselves and the landlady. We spearheaded a campaign for the council to take responsibility for a pigeon infestation and subsequent water ingress and again Goodfellows never once picked up the conversation directly with the council, instead calling us for updates. If this was picked up separately we were certainly never kept in the loop. Ill responsd to Marion directly but am standing by my review.
Agent replied
Dear Peigm1987 We are disappointed to see you’ve left us a one star review without any explanation as to why? Our team has found you up on our system and believe you are a tenant for one of our managed properties. Our property management team has spoken to you previously advising that works are being done by the Landlords contractors- they were instructed to do works which we have been informed have been completed. Our team has also had long discussions re these issues with the landlord as was being dealt with by another staff member who is off sick at present. Our property management team emailed you on Friday and left messages asking when best to call. They also emailed you again today. As yet no call back or response. For us to resolve your reason for a low score please get in touch with our team who have been trying to contact you.
5/5
GoogleI spoke to Kanika Williams, she was very professional, extremely helpful and lovely to deal with. She handled my request very promptly and accurately.
Agent replied
Thank you for your 5 star review
5/5
GoogleI have been using Goodfellows for years and have found them consistently reliable. Kanika and the team offer great support to both myself and my tenant.
Agent replied
Thank you Emily for leaving us a 5 star review.
5/5
GoogleBarbara was very helpful throughout our moving in process and punctual with all emails and phone calls. She was happy to arrange all our requests with the landlords and is extremely friendly and chatty. Hope to deal with you again :)
Agent replied
Thank you Becca for your 5 star review
5/5
GoogleLucy was very knowledgeable when I called in to inquiry about properties for sale in Morden. She was very professional and helpful and I really appreciated the time she took to talk with me. I would recommend her to anyone looking to buy or sell in the area.
Agent replied
Thank you Sam for leaving us a five star review.
5/5
GoogleGoodfellows were amazing when I was trying to find a property! The original lady who helped me has since left the Company which is a great shame as she was nothing short of helpful. Kanika (I believe in accounts) has been absolutely amazing! She is one of the most helpful Customer Service orientated people that I have ever come across. She is always very polite, and has helped me with a small issue that I had without placing pressure on me at all. Keep her within your Company - it's rare to find someone like her these days :-)
Agent replied
Thank you Kayley for your 5 star review and sharing your experience.
5/5
GoogleWe recently rented a flat with Goodfellows and would definitely recommend this agency, especially Barbara. Barbara was professional and honest throughout the process and answered all of our questions promptly. She was giving us regular updates and was very organized with the documents.
Agent replied
Thank you Panagiotis for sharing your experience and leaving us a positive review.
5/5
GoogleMy experience with Goodfellows was excellent due to Aaron who conducted everything brilliantly. He's very friendly and ensured the procedure was smoothly done. Furthermore, from start to finish he was professional. Highly recommend him.
Agent replied
Thank you Priyadharshini for your positive review.
5/5
GoogleBarbara has been really efficient with helping us sort out the rental of our new house. She has been on hand to help with all queries and dealt with any problems that have arisen in a professional and friendly manner. We really feel she has helped us and we can’t wait to move into our new home!
Agent replied
Thank you for your 5 star review
5/5
GoogleDealt with Jack J from the start. He was very very accommodating when showing us houses and especially when we wanted to see the house we have now bought! Helped push through the purchase process and kept me up to date regularly! Couldn't have asked for a better estate agent when buying my first home!!
Agent replied
Thank you Debora for your positive review.
5/5
GoogleLouise from Good Fellows is one of the nicest agents I have come across. Excellent service and very communicative. Breeze to work with. Thanks Goodfellows
Agent replied
Thank you Parvinder for your positive five star review.
5/5
GoogleExcellent and efficient. Always willing to help. Gareth is First rate.
Agent replied
Thank you Tristan for your review.
5/5
GoogleWonderful service and really helpful people, James was brilliant from start to finish of the whole process. Highly recommended!
Agent replied
Thank you Marco for the 5 star review.
5/5
GoogleI had a very pleasant experience dealing with Gareth Vaughan of Good Follows Mitcham branch. Gareth was amazing. Really knowledgeable about the property, quick at responding and arranging a viewing. He has also only ever sent through properties that match what I am looking for which is super helpful. Would highly recommend! Would happily recommend him to others looking in Mitcham.
Agent replied
Thank you Salik for leaving us a five star review and recommending our services.
5/5
GoogleLouise from Good Fellows is one of the nicest agents I have come across. Excellent service and very communicative. Breeze to work with. Thanks Goodfellows
Agent replied
Thank you Parvinder for your positive five star review.
5/5
GoogleRating only, no written review.
Agent replied · 20 November 2023
Thank you Sandy for leaving us a positive five star review.
5/5
GoogleSmooth process, really good agency
Agent replied · 20 November 2023
Thank you for your review Luigi
5/5
GoogleVery good service, so far everything has been smooth. Happy with their service.
Agent replied · 20 November 2023
Thank you Janet, for leaving us a 5 star review.
1/5
GoogleAbsolutely rubbish service in that morden brunch of lettings rude and lie I wouldn’t never go back that brunch again 🤮 …
Agent replied
Dear Halo we are sorry you've left a 1 star review but we've looked into your review and the team said 'The applicant was called before his viewing to let him know that the property was no longer available as references had passed. The applicant came in to the branch and began raising his voice. The reason for the late notice was explained to him and he was still not happy with the late notice as he had got the tram from Croydon to Morden. we apologized for this. other properties were offered to the applicant but he was not interested and he left the office.'
5/5
GoogleKanika is a lovely friendly & helpful person. Everybody that works there are always polite.
Agent replied
Thank you Paula for leaving us a lovely 5 star review and mentioning the service you received from Kanika.
5/5
GoogleMarion and Sharmila have always provided excellent service and advice. They are also always efficient and approachable. I would strongly recommend.
Agent replied · 20 November 2023
Thank you Anne for such an awesome 5 star review. We work really hard to ensure our customers receive a professional service. I am pleased to hear Sharmila has provided an amazing customer service, she is an asset to our team. If we can be of any further assistance please get in touch.
5/5
GoogleExcellent service, especially we would like to thank Jack Jankins who was with us through out with us , whenever we need him , Once again we would like to thank all the team of Good fellow.👌👌👌👌 …
Agent replied · 20 November 2023
Thank you Sushma for sharing your experience and leaving us a great review. We truly appreciate your feedback.
4/5
GoogleAaron and Ryan at Goodfellows have twice now found us the right tenants efficiently and effectively.
Agent replied · 20 November 2023
Thank you for your positive review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Goodfellows and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: EA Masters winners lists, as published, linked by year.
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Questions about Goodfellows
Which Goodfellows office has the most reviews?
Morden has the most, with 869 reviews rated 4.7 out of 5, followed by London with 815.
Where are the Goodfellows offices?
The seven Goodfellows offices, by town:
- Carshalton Beeches: 3 Beeches Avenue, Carshalton Beeches, Surrey, SM5 3LB
- Cheam (2 Ewell Road Cheam Village): 2 Ewell Road Cheam Village, Surrey, SM3 8BU
- Cheam (40 The Broadway): 40 The Broadway, Cheam, Surrey, SM3 8BD
- London: 44 Coombe Lane, Coombe Lane, London, Greater London, SW20 0LA
- Mitcham: 7-8 Fairgreen Parade, London Road, Mitcham, Surrey, CR4 3NA
- Morden: 99-103 London Road, Morden, Surrey, SM4 5HP
- Sutton: 30 Stonecot Hill, Sutton, Surrey, SM3 9HE
Has Goodfellows won any awards?
Yes. In The Trusted Agent 2026 awards, Cheam won Gold, Morden won Gold and two more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West London. The group and its branches have also won 2 other industry awards since 2018.
