Trusted Agent profile · London
Verified
★★★★★
1,107 reviews across 3 offices and 4 platforms
Go View London has three offices, in Ealing and London (two offices) (London). Together they have 1,107 reviews on four platforms, rated 4.6 out of 5 overall.
1,059
Reviews on Google
All 3 offices
27
Reviews on Facebook
All 3 offices
20
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Go View London's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHave recently signed for a rental, Marta has supported us massively throughout. Any question she has answered. All documents and signings of papers has felt easy and very thought out. Been such an easy process.
Thank you for taking the time to review Marta and our business. We are very lucky to have Marta and she works to an exceptional standard.
5/5
GoogleOur flat purchase in Ealing through GoView was a brilliant experience, largely due to the combined efforts of Ashley and Helyn. Ashley, our estate agent, offered insightful market knowledge, facilitating consistent access to the property between exchange and completion. His patient, adaptable approach truly personalized our journey. Matching Ashley's dedication, Helyn, as GoView's sales progression manager, was an unwavering pillar of support. Her regular updates, proactive resolution of potential issues, and dedication to our case shone through, greatly boosting our confidence in the process. Together, Ashley and Helyn embody the professional standard of GoView, making them a top recommendation for a seamless property purchase. Their tireless efforts helped us secure our dream home, and we couldn't be more grateful.
Thank you so much for taking the time, Ashley has only recently joined us but made a big impact and the team are great at working together and ensuring a positive experience for clients like you. Thank you for working with us and you were a pleasure to do business with.
5/5
GoogleThe outstanding service we received for our new home from the Ealing letting team has been excellent from the beginning of our enquiry to our move into the property. We especially wanted to thank Katie Moore from the Ealing lettings team for her exceptional efforts and support for helping us to find our new home. Katie has delivered more than what we expected and the level of service was beyond what we imagined our experience would be in the current rental market. She made us feel valued and showed ongoing enthusiasm and trust in making this experience extremely satisfying. We hope she will be rewarded for her genuine efforts to deliver a level of service which any tenant would hope to get when looking for a new property. Thank you very very much and wish Katie and all the Ealing letting team all the best. We will highly recommend you to our family & friends Warmest Regards Pedro, Ana & Martin
Thank you so much for the positive feedback, it means a lot to Katie and the team.
5/5
GoogleKatie was helpful with the process and showed genuine care about getting a property sorted for me and my partner. The team apologised for delays even though they were outside their control. Quite a smooth process with Go View overall.
That is great feedback - we are very lucky to have Katie and she works to an exceptional standard.
5/5
GoogleI approached Go View London after a horrible experience elsewhere & was so lucky to meet Katie. She has made the whole experience excellent! She was super flexible with the viewings, gave me great advice & pointers, & kept me well informed throughout the whole process. Her friendly nature put me at so much ease- Would highly recommend!! Thanks Katie 😊
Great feedback - thank you!
1/5
GoogleOne star mainly due to the behaviour of Joanna who dares have the title “head of property management” I have seen other reviews detailing her unprofessional attitude towards clients. Rude arrogant and condescending. Should not be in a role that requires customer relations. Really lets the rest of her team down. An embarrassment to women in a professional setting.
5/5
GoogleMe and my partner worked with Katie Moore who was an absolute delight during our relocation to Ealing. She made the process smooth and less stressful from the get go.
That's brilliant to hear, and Katie and the team really appreciates the feedback - thank you!
5/5
GoogleWhere do I start?! Micheal Bolger is the most genuine, diligent, and understanding estate agent I have ever come across. His knowledge of the market in Ealing is second to none. I had contacted many estate agents prior to selling a property through probate and Go View were so responsive and helpful that it was an obvious choice. (I could go on and on about the other estate agencies that I contacted such as Rolfe East in Ealing who I literally had to chase for three weeks just to get a valuation!!) Micheal goes above and beyond to ensure everyone is informed and involved in the process. This was a very lengthy process and he never lost steam! I am truly grateful for the effort and energy Micheal has put into this, and to Helyn for working so hard behind the scenes. Without Micheal the whole thing would have fallen apart. If you are looking to find an estate agency that will work with you, be open and honest, and genuinely care about you, then GoView is the only option. I will be recommending them to everyone. Thank you so much GoView.
Thank you for such a positive, uplifting review, it means the world to us and Michael that the service is so highly regarded. Thank you for being a great client and you were a pleasure to do business with.
5/5
GoogleMy experience with Go View London has been amazing. On my first visit to the flat, Katie has been extremely good in answering my questions and taking the time to go through the flat. She genuinely cares in finding a good place for prospective tenants. She actually offered me to come for a second visit to get more familiar with the place. During the process of securing the flat, she always updated me in real time, making the transition very smooth. I highly recommend Go View London and Katie.
Wonderful to hear - great feedback - thank you!
1/5
GoogleVery unprofessional, cold and "scatter-brained" staff. The stories I have dealing with this Lettings Agency are far too numerous. Living requirements are not taken into consideration; they will waste your time by being habitually late, disengage immediately when asked pertinent questions about the property and otherwise outright lie. Prospective tenants are nothing more to them than a commission. My wife and I renewed with our landlord (GoView, unfortunately acted as mediators) and months later, we're still receiving phone calls and emails regarding our interest in moving house. Furthermore, their mediation only hindered the entire process, again providing misinformation and convoluting simple requests/queries.
Really sorry to hear this review, the Area Lettings Manager is Michael Dell, please feel free to raise the issues and where you think we could improve by email mdell@goviewlondon.co.uk. Many Thanks.
5/5
GoogleMarta from Go View London is one of the best real estate agents I came across so far. She has been extremely helpful and efficient. Her professionalism and work ethic will make me choose Go View London again in the future.
Marta and the team work exceptionally hard and to a great standard - thank you for the feedback - they are delighted to hear it!
5/5
GoogleI can’t speak highly enough of Marta. She is a very professional, experienced, and helpful agent. Anyone who works with her is lucky to have her on their side. Wonderful experience!
Thank you for such a great, positive review.
5/5
GoogleFirst of all I would like to thank you to this brilliant agency for their help to find our happy place. Especially Katie is a real star! She helped and guidance me a lot in every step of our journey. Everything was very clear and easy to complete and understand. She has done absolutely great job! I recommend this real estate agency whoever wants to have smooth process! Thanks again Katie, you are a real star!
Great review - thank you for posting, feedback is really important to us as an organisation and delighted to hear it.
1/5
GoogleRating only, no written review.
1/5
GoogleWorst Experience i have ever had as far as estate agents go, i will go as far as saying the worst in any service industry, left me hanging for 15 days and after chasing them for all that time they told me on 28th December (move in date 31st Dec) that this will not go ahead, Katie and Sean are two people i would recommend you do not deal with and after many many emails their senior managers failed to respond to me with as much as a simple apology, Please avoid at all costs
1/5
GoogleI have to say when we started with Go View we had a good impression and I was tempted at the time to leave a positive review. However once we got into the property we had multiple issues - such as boiler not working correctly, uncleaned parts of the property, the fridge did not work, no table and chairs as requested, radiators did not work and when we requested a wardrobe (the landlord knowing full well there were two of us) we received one which was barely big enough to fit one person's clothes in. Similarly when we requested a sofa, we also received one which was incredibly small. It all felt cheap. When we said we were unhappy was no attempt at a compromise, we were stuck with the tiny wardrobe/sofa and ended up buying ourselves a wardrove twice the size, which we built ourselves. Not great, but the issues were fixed (for the most part) during the tenancy. Why a broken fridge was not spotted earlier I am not sure. However the real issues arrived when we left the property. Unfortunately due to some personal circumstances our leaving of the property was rushed (also partly because we had people visiting the property all the time, and we had to vacate due to the nature of our works) and there a few things missed such as a couple of lightbulbs / some marks above a door. Just to replace the lightbulbs and apply quick coat of paint (a max 30min job at best) we were quoted to lose £250 out of our deposit. We were also charged £30 for not screwing in a chair (which we had to build ourselves, because the original table/chairs wasn't there) and penalised about £12 for a, "hairline crack" (as per inventory) in the fridge shelf which wasn't counted as wear and tear. However we were only told this cost almost a month after we moved out, and with new tenants arriving, we were told that we cannot replace them ourselves, leaving us out of pocket of £250 which anyone could fix for less than £20. We understand things need to be fixed and definitely don't dispute that, but the fact we were told late robbed us of any chance we had to fix them ourselves, so we have to bear the cost of an electrician coming out to change the lightbulbs and a professional to paint the door. Given that we had multiple issues ourselves this wasn't taken consideration though, nor does it felt like anyone really listened even when mentioned that I had to take time off work during this period due to being so poorly. Being sniped for not screwing something in we had to build ourselves (which should have been there already), or for a hairline crack feels almost pettiness and greed, given that the property we rented went up by over £250 after we had left. In short, they'll only work to the letter of the law, not the spirit. If you ask for anything make sure you spell out EXACTLY what you need; don't expect them to be sensible and apply some logic. Left to their own devices you will just have the cheapest/tackiest thing they can get away with. There will be no compromise or support for you as a tenant, only for whatever makes them money.
5/5
GoogleAfter two years and several failed purchase attempts, GoView got us over the line thanks to their expertise and professionalism. The whole team, specifically James, Helyn and Michael did a stellar job. Very happy to be home.
5/5
GoogleI recently contcated this estate agent and had an absolutely fantastic experience! Katie Moore was incredibly helpful and knowledgeable, always responding promptly and going above and beyond to ensure I wasn't able to find what I wanted but I felt very well supported throughout the entire viewnig process, and am really happy with the attitute and approce from Katie. I highly recommend this estate agent to anyone looking for a stress-free and enjoyable renting experience.
Lovely to hear, Katie and the team really value the feedback.
5/5
GoogleI have rented a flat through go view early this month. Marta is professional and she responded to my questions quickly.
5/5
GoogleHad a really great experience with the team, everything went smoothly and everyone was so nice
5/5
GoogleMe and my girlfriend have had to deal with alot of terrible landlords that seem to hate their jobs BUT.....Marta and Michael have really been the best we have ever dealt with, super polite and really want to help you, would 100% recomend these guys, you will be dealt with proffessionally and be given more respect than any other landlord I have met. Big thankyou to both of them for making our move so peaceful and easy going ⭐⭐⭐⭐⭐
5/5
GoogleMe and my girlfriend have had to deal with alot of terrible landlords that seem to hate their jobs BUT.....Marta and Michael have really been the best we have ever dealt with, super polite and really want to help you, would 100% recomend these guys, you will be dealt with proffessionally and be given more respect than any other landlord I have met. Big thankyou to both of them for making our move so peaceful and easy going ⭐⭐⭐⭐⭐
5/5
GoogleHad a really good experience. The staff there were really helpful, especially Ramona. She's always available when you need her and very professional. Definitely would recommend Go view and particularly Ramona for her great help and service
5/5
GoogleSo far my experience with the lovely agent Katie has been amazing. She is new on the job but has managed to grasp customer’s needs in no time! She is very supportive and helpful towards finding my dad a property to his needs! 5/5 GVL
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ealing has the most, with 593 reviews rated 4.6 out of 5, followed by London (24 Station Parade) with 351.
The three Go View London offices, by town:
