Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotHOUSE FLOODED
After 11 months of living in a home you dont expect it to flood. On the 23rd of April the downstairs of our home flooded in the middle of the night, about 2-3 inches of water covered the whole of the downstairs floor. This came from the pipe under the kitchen sink (under the stoptap), which meant mains water flow was gushing from the cupboard. Gleeson took no liability for this and left it up to us and the plumbers insurance to sort. We wasn’t offered any alternative accommodation as they saw our house as ‘liveable’. It got to the point where we had no other option than to get a solicitor involved to even get any help from Gleeson. In fact.. they wanted to clean our carpets (which we had already vacced 175 litre of water from) so that we could save the carpets 😡 The solicitor told me we was well within our rights to take this further as Gleeson should be responsible for their subcontractors actions. This been said, they then agreed to bring a company in to replace the skirting boards, door frames and doors - which they have done. We are still no further with the insurance company, and have ended up paying for the remaining repairs and furnishings ourself. Its so expensive to furnish a house in the first place - nevermind doing it all again 11 months later. All in all.. Gleesons after care is completely disgusting and you cant rely on them for anything. Not even an apology. Moral of the story.. always know where your outside stop tap is, because if we didnt it could have been a whole other story. Disgusting.
Anna · 21 July 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Anna, we are sorry to hear about the experience you are having with Gleeson and the problems that have occurred in your new home. This has been passed over to our regional team and someone will be in contact with you. Regards
★★★★★ 1/5
TrustpilotThink before you sign up for anything- read all reviews first, they are true!
Would not recommend a Gleeson home to anyone. We have issues from Oct 2020 that still have not been either addressed or resolved. The sales process service is second to none but once they get your money, aftercare service does not exist. The quality of the fixtures and fittings are cheap and we have had to already replace things less than 2 years later.
Debbie · 21 July 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Debbie, we are sorry to hear about the experience you are having with Gleeson. This has been passed over to our regional team and someone will be in contact. Regards
★★★★★ 5/5
TrustpilotTo the Back bone Mouricia, the Smart Louise and the master of all buildings Mo.
To the Back bone Mouricia, the Smart Louise and the master of all buildings Mo. Very positive experience. If it was not for Mouricia We wouldn’t have owned Liffey today at Northside. We waited for the site for a whole year and witnessed Gleeson put up the first stone. As always we are still excited for our new house. Mouricia and Louise responded back to my queries promptly helping in smooth operations. Mo is a great guy and deserves alot for his understanding and hard work. Louise is great situational handler. James the CEO of Gleeson is a down to earth and decent guy. Mouricia deserves a place in top benches of Gleeson as she posses great team leading skills. Many thanks to the entire Gleeson homes team and for serving us. I hope they will work on their after services too. Five star. Urshia & Faisal
Prince · 19 July 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you for your review. We love to hear about our customers home buying journey. We appreciate the lovely feedback and it will be passed over to the team, all the best in your new home. Regards
★★★★★ 1/5
TrustpilotNot even a 1 star experience!!! if I could!!!
I have had a terrible buying experience from Gleeson homes after the sales agents I was dealing with telling me lies to get me to sign on the dotted line. I think it important to give people a chance to put things right before giving them a pasting on a site such as this, so lets see if Gleeson homes decide to do the honourable thing and contact me to sort out their mess caused by them taking their own sweet time to sort a major problem with their attempt to sell me a house. Check back in a few days to see if Gleeson decide they want to help me or just decide not to do anything. I'm encouraged to write a review based on the fact that over 90% of people will read review sites before they decide whether to buy or not, and lets face it, only 1 person has to decide NOT to buy based on my review, and they would be out of pocket quite substantially, which I am NOW, thanks to their deciding to take their own sweet time to deal with my house purchase which was all supposed to happen within about 1 month... I will reveal what exactly they have lied about to me if they decide not to help me. I can also prove all of the allegations I am so unhappy about with FACTS NOT HEARSAY, AND WITNESSES..
Mark · 15 July 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Mark, thank you for your review. We are sorry to hear about the experience you are having with Gleeson. Would you be able to email our Customer Care department with your full name, plot number and development so a member of our team can help you further. The email address is customercare@mjgleeson.com. Regards
★★★★★ 5/5
TrustpilotBought a Fergus at park Avenue
Bought a Fergus at park Avenue what fantastic service we have received from the sales staff Tammy head office staff and of course the builders and the site manager. I think people need realise its a man made product and there are going to be problems but most of them are being sorted now. We have really enjoyed the whole experience and are very happy with our Gleeson home. Gleeson should be very proud of the staff that work or support the park Avenue Development as the sales manager and Beth and Tammy was helping with the cleaning to get a house ready for a customer was lovely to see the support they give. Also the site manager is very approachable and helpful.
Adam · 13 July 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Adam, thank you for your review. We are pleased to hear you have had a good experience with Gleeson and any problems you have come across are being rectified by the team. We hope you love your new home. Regards
★★★★★ 5/5
TrustpilotLouise Bhogal Northbeck Grange.
Louise Bhogal Northbeck Grange.I had the best experience here with Louise she been guiding me all the way through fromChoosing my Plot to buying and adding furniture :).I think without her I’d be lost specially when am working 6 days and she worked well with me booking me in the times that best suited me. Keep it up! Sarah & Hassan
Sarah · 11 July 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Sarah, thank you for your review. We are glad to hear you a good experience at Northbeck Grange and the service you received from Louise, your feedback will be passed over she will be be very grateful. We hope you love your new home! All the best.
★★★★★ 4/5
TrustpilotDebbie and sue were amazing and made…
Debbie and sue were amazing and made sure we got our dream home and actually cared and would give them 5 stars all day long.The reason we can't is because of the people above sue and Debbie who only care about profit and not about customer satisfaction and actually gave us extra stress we didn't need .So a huge thank you to sue and Debbie but as for the fat cats at the top of gleesons a not so big thank you.
Warren · 11 July 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Warren, thank you for your review. We appreciate your feedback and it will be passed over to Debbie and Sue. We are sorry you feel this way about other staff members, if you would like to discuss any other concerns further, please email customercare@mjgleeson.com. Regards
★★★★★ 1/5
TrustpilotIf only you could turn back time
The process picking Plot and house was very nice sales lady nice and very helpful loved picking carpets extras always kept up to date then day of exchange came our money went to gleeson homes all down hill from there we still waiting for things to be fixed lads on site are brilliant but put under far to much pressure and are giving the cheapest crappest materials to "fix" your dream home! Once your money has gone to them you are forgotten about the amount of people unhappy is unreal we felt like it was just us but then you get to know people it's really sad they just don't care! If we knew it be like this we would never of got the house!
#ca2 · 8 July 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you for your review. We are sorry to hear about the experience you have had with Gleeson. We would like to look into this further for you, can you email us your full name, development and plot number to customercare@mjgleeson.com. Regards
★★★★★ 4/5
TrustpilotRainsborough Park, Knottingley
Very smooth process of purchasing a 3 bedroom Lisburn at Rainsborough Park. Sales rep Sharon was amazing at responding quickly and answering questions that we had.Would recommend Gleeson as the houses are really lovely. Excited to move in!
Zaneta · 1 July 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Zaneta, thank you for your review. We are pleased to hear you had a good experience at Rainsborough Park and the service you received from Sharon. We hope you love your new home when you move in. Regards
★★★★★ 5/5
TrustpilotMauricia and Louise - northbeck grange
Me and my partner recently purchased a beautiful home in West Yorkshire at the northbeck grange site. I would like to thank Mauricia and Louise for their hard work and helping me and my partner as first time buyers through our home journey. They have been excellent and provided good communication whenever we have needed to ask anything regarding our house they have been kind enough to call us in for a chat and go though things with us. We couldn’t have asked for better sales assistants. Louise was like talking to a friend she made us feel so welcome. Thank you for all your help and a big thank you for helping us through this stressful time. Zaynab rangzeb and Mohammed adris PLOT 12
Zaynab · 29 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you for your review. We are glad to hear you are happy with your experience at Northbeck Grange. Mauricia and Louise will be very grateful for your lovely feedback and we will be sure to pass this over to them. We hope you love your new home! All the best.
★★★★★ 5/5
TrustpilotThank you Adam - Sutton Heights
Adam is definitely an asset to the company and always a pleasure to be dealing with him. Just want to say a massive thank you..Excellent costumer service by Adam WatsonHe helped us to have a better understanding of the housing process at Gleeson homes. The extra support he gave us was amazing and helped me and my husband through such a stressful time.Yes we have had problems which comes with every new build property but Adam have been quick to fix for us, before moved in! He has passion for his work not just through you into a corner after given keysI would highly recommend Gleeson,PLOT 115
Simone · 28 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Simone, thank you for your review. We love to hear about our customers experiences and their home buying journey. We are glad to hear you are happy with your experience at Sutton Heights and any problems you have come across have been resolved. Your feedback will be passed over to Adam, he will appreciate it. All the best in your new home.
★★★★★ 5/5
TrustpilotGreat customer experience
Great customer experience, Alicia from Sales is very helpful, cooperative and very responsive. The house I bought is at affordable price, good location and we are being contacted regularly about the progression of the construction. I've been informed by a friend who previously bought a house from Gleeson and they have come access some minor defects after moving in, defects are always found in all new houses no matter the builder, but Gleeson dealt with all issues professionally and won't close a case until you're satisfied. I personally recommend Gleeson Homes
Mohamed · 28 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
★★★★★ 1/5
Trustpilotnot good at all
Rating only, no written review.
Sally-ann · 27 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you for your review. In order for us to investigate your concerns further, would you be able to contact our Customer Care team on customercare@mjgleeson.com with your full name, plot number and development. Regards.
★★★★★ 5/5
TrustpilotProfessional and Caring
From first contacting Gleeson regarding the purchase of a two bedroom Cork house at Erin Court in Chesterfield. The service I have received from Philip Graham the Sales Executive has been outstanding. Philip had kept me upto date with the progress of the building of my house. Calls made to the office if unanswered were returned promptly. I would not hesitate to purchase another Gleeson home.
Eileen · 26 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Eileen, thank you for your review. We are glad to hear you had a good experience at Erin Court. Philip will appreciate your feedback. All the best in your new home. Regards
★★★★★ 2/5
TrustpilotI have owned a gleeson home for 3 years…
I have owned a gleeson home for 3 years now (2 bed Kerry) the actual house i am happy with. However the aftercare is terrible, 2.5 years to fix a defect reported on the day of purchase, false promises like will be there dot on 8am (no show) i think if they fix the aftercare they will have a good business model, however as it stands if someone asked me would i buy another gleeson home it would be unfortunately not due to the after care.
Colin · 26 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Colin, thank you for your review. We understand that our assistant site manager has been in contact with you today to understand more about your concerns, and has confirmed that the issues have now been resolved. However, we would like to apologise that we were unable to rectify the issue with your front door on the first attempt, but are pleased that the issue is now sorted. Thank you again for your feedback as this is important to us as we look to deliver our service offering still further.
★★★★★ 5/5
TrustpilotThis review is for the reservation…
This review is for the reservation process.. Victoria our sales advisor was absolutely wonderful. She guided us the best she could through out the process. The reservation process was smooth and overall the sales advisor is very approchable in case of any issue.
First · 23 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
★★★★★ 1/5
TrustpilotIt’s crazy that Gleeson homes has taken…
It’s crazy that Gleeson homes has taken 6months to fix my garden. They have recently started work however they ripped the fence out my garden three weeks ago and it’s been left like this. No one knows when this work will be done or completed my driveway still hasn’t been fully finished it’s appalling. Gleeson homes need to sort out my garden, driveway and the smelly drainage. Have not really enjoyed my new home since moving in. No one really cares once you get the keys. It’s promises after promises. I’m absolutely sick of it. My garden is not level. The fence is of poor quality with massive gaps and no privacy. Sort this out!!
Natasha · 21 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Natasha, thank you for your review. We are sorry to hear about the experience you are having with Gleeson and the issues in your new home. So we can look into this further for you and rectify these issues, would you be able to email our Customer Care department on customercare@mjgleeson.com with your full name and development please? Regards
★★★★★ 5/5
TrustpilotReserved our dream new build property…
Reserved our dream new build property with Gleeson Easter 2022. I can honestly say every step of our journey has been so easy and simple, gleeson ( especially our sales exec Victoria! ) have taken the stress out of buying our first home. Expected completion end of this month so very excited to get in and start making our house a home!
Mollie · 20 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Mollie, thank you for your review. We love to hear about our customers experiences and are happy that you have enjoyed your first home buying experience with us! We hope you love your new home when you move in. Regards
★★★★★ 5/5
TrustpilotGleeson Kilkenny 2022 - bought through Forces Property Direct
We reserved our Gleeson Kilkenny in February 2022 with the help of Forces Property Direct. From the moment we reserved our plot, Adam (Sales) kept us fully informed of the progress with our build, helped us pick our options and answered any questions we needed advice on. We completed in May 2022 instead of June so we were pleasantly surprised to be moving into our new home earlier than planned. We picked up a couple of small things on home demo day which were sorted before we moved in. This really set the precedent for things moving forward and Simon (Site Manager) has been extremely helpful throughout the whole moving-in process. Any issues we've had, he's rectified straight away, nothing is too much trouble for him. We are now almost a month after moving in and are very happy in our new home at the Sutton Heights development, a huge thanks to Adam, Simon and Dan, they are a credit to Gleeson Homes. *An added note, all of the issues we've experienced have been minor and just small things you might expect with a new build home.
Abigail · 20 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Abigail, thank you for your review. We love to hear about our customers experiences and their home buying journey. We are happy your issues have been rectified quickly. Your feedback will be passed over to the team, they will appreciate it! All the best in your new home. Regards
★★★★★ 4/5
TrustpilotIt was exciting to reserve 2 bed…
It was exciting to reserve 2 bed property with Gleeson, booking process was really smooth and supportive. Great thanks to Victoria for making it easy. I was just little disappointed on 2 things1. No carpeting/ flooring is included in new built home otherwise expectation was home should be ready to move in.2. House extension conservatory is not permitted that in my case was desperately needed. It is starting stage,i am hoping journey with Gleeson will be as per commitment with completion and hand over in time.Thanks,
Aasma · 19 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Aasma, thank you for your review. We are pleased to hear you have had a positive experience so far reserving your new home and we hope you continue to do so. Kind regards
★★★★★ 5/5
TrustpilotJunaid Hussain
I have had the pleasure of knowing Mauricia since we reserved at Northbeck Grange. I have always found her to be a dedicated, trustworthy and conscientious individual. I believe she is remarkably intelligent, self- determined, and always goes above and beyond, in all aspects of life. Mauricia has always remained a strong and level-headed individual, striving to provide the best for her, and those whom she represents. The sales executive team provided a great service, Mauricia in particular at Gleeson homes Northbeck Grange. She was amazing, supportive, polite and very welcoming when we had our first appointment. She went above and beyond to help us secure a home at Northbeck Grange. Maurcia is definitely an asset to the company and always a pleasure to be dealing with her. Just want to say a massive thank you.
Hafiz · 17 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Junaid, thank you for your review and your kind words. We are glad to hear you had a good experience at Northbeck Grange. Your feedback will be passed over to Mauricia, she will be very grateful. Kind Regards
★★★★★ 1/5
TrustpilotDO NOT BUY A GLEESON HOME!!
DO NOT BUY A GLEESON HOME!!! Worst experience of my life! Worst company to deal with, they just want your money and then wash their hands of you. So many issues from the reservation of our plot. They lie, cover things up and worm their way out of everything. If I could go back I would NEVER have purchased a home with Gleeson! Save your money and look elsewhere. The workmanship of actually building your house is shocking! Some of the poorest work I have ever seen in my life! AVOID AVOID AVOID!!!!!
Jessica · 16 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi Jessica, thank you for your review. We’ve received your emails and can confirm that the regional team will contact you directly on this. Regards
★★★★★ 5/5
TrustpilotFriendly, quick and reliable.
So far do good.We fell in love with one of there properties in Halifax, and placed an offer there and then.Everything happened at pace, and we where supported the entire time. Our sales rep went above and beyond for our hand over that outside of her control was delayed.Additionally the level of tentativeness we have had after moving in can not be faulted.We had a great experience.
UK · 16 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you for your review. We love to hear about our customers experiences and their home buying journey. We are glad you love your new home! Regards
★★★★★ 5/5
TrustpilotHilltop Park, Rochdale
We have recently reserved a property at the Hilltop Park Development. The process has so far been positive. Sharon in the sales office is very friendly, knowledgeable and professional. Sharon is a credit to Gleeson!We are looking forward to continuing our process with Sharon and moving into our new, forever home in the future.Its been a long wait but finally its happening.Thank you so much.Anthony & Bernadette Parker
Stacey · 13 June 2022 · Gleeson Homes Yorkshire South Chesterfield (The Grove)
Agent replied · 13 June 2024
Hi, thank you for your review. We are pleased to hear you have had a positive experience so far with Sharon at Hilltop Park and we hope you continue to do so. Kind regards
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