Trusted Agent profile
★★★★★
1,220 reviews across 5 offices and 2 platforms
Gleeson Homes Yorkshire South has five offices, in Chesterfield (two offices), Worksop, Langold and Harworth and Bircotes. Together they have 1,220 reviews on two platforms, rated 3.7 out of 5 overall.
Gleeson Homes Yorkshire South's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotStay clear of gleeson homes!
Stay clear of gleeson homes, full of cowboys, probably picked the “builders” up from the job centre and told them to do their best, weeks old houses are damp and mouldy the company are damaging pre existing houses purely to make a profit and refuse to fix thousands of pounds worth of damage they have caused, avoid at all costs.
1/5
TrustpilotAbsolute joke of a company
Absolute joke of a company! Had issues with our water from within the 1st week of moving in and only rectified 5 months later. Couldn't have a wash Couldn't use the heating or even go to the toilet. All gleeson did as a company was blame severn trent when it turns out the main water pipe from meter to the house was blocked and full of dirt. Shame on you as a company as you left us with no water or heating with a toddler.. but it doesn't end there does it because you got us some water at some point by flushing the system and totally avoiding the route cause which meant we as a family was drinking dirty water and your contractors soaking the house or leaving parts out of a boiler (dangerous) ! The sand and grit coming into our house has ruined things and potentially health issues and all you can say is oh as a goodwill gesture we will pay your water bill 😀 what water bill we will hardly have one and a brand new house shouldn't need ripping apart to fix your shoddy work that was done in 1st place . In short do not buy a house from these if you don't want stress or purchasing a shoddy product as this could of all been avoided if they accepted responsibility in 1st place instead of me having to go around an back and forth eliminating everyone they blame
1/5
TrustpilotDodge 2-year guarantee
They refused to fix a missing part of handrail:Quote”Thank you for raising notification of your defect regarding your banister, unfortunately this was not raised on your Final Inspection or Key Release document. Due to the length of the time, you have been in your property without reporting this defect it would be considered the responsibility of the homeowner as part of the general homeowner's maintenance. I apologise if you are unhappy with our company’s decision on this occasion“UnquoteSo the so-called 2 year guarantee is just a joke. What an earth most terrible after service by Gleeson Homes. Folks! Just avoid any new built house from this dodge developer.
3/5
TrustpilotGenerally happy with the build
Generally happy with the build , however some issues . Been in the property nearly 2 years.1st - Radiator rusting in the En Suite - came back as general wear and tear. However after a quick google search , a radiator should last over 15 years. They normally rust due to paint work , or incorrectly fitted. They have declined to do anything with this.2nd - When we moved in the garden hadn't been rotavated , so the dog was i the garden , covered in mud , coming in to the house and ruining carpets etc. They stated they could rotavate due to the ground been hard. I find this very hard to believe as the whole point of rotaveting is to make the ground soft , from hard ground.3rd - Fascia fallen off the garage, reported this issue through my Gleeson , some one will be coming to fix and remedy , still waiting nearly 5 weeks.4th - we have a number for the site manager , and guess what he doesn't answer any calls , respond to any text messages about issues , we then have to call head office , they then contact the site , call you back saying will be sorted and never is. it just goes round and round in circles.
1/5
TrustpilotHad countless issues with my new build
Had countless issues with my new build, this all could have been easily avoided if they didn't use cowboys who don't care, we've had about 4/5 site managers since I moved in and not 1 of them care about the quality of work. I've been waiting since April to get a defect done, they havnt installed my pipes correctly and I've been smelling raw sewage since I moved in, im in contact with the NHBC and independent dispute resolution service. The service has been awful
1/5
TrustpilotDont Be Fooled
As anticipated really. Helpful throughout purchase stage, slow and difficult to get a proper response post sale. Completed 29/09 and still no key to the garage, only house with outdoor charging point not installed, internal snags not fixed, no access to my Gleeson app provided so I'm having to send emails to highlight issues. Site manager attends looks around says will get someone out nothing happens. paint is awful, whole house if showing paint defects, loose oven extractor fan, unassembled cupboard, not sure if set up with gas and electric yet as no updates, no water metre installed yet, drive too high so scrapes bottom of your car. Sent multiple emails with multiple points to be addressed, emails are sent back addressing only the 1st point or the main concern in the email, other parts not addressed. Mother is looking to purchase with northbeck grange soon, will be doing what I can to persuade her not to.Have spoken to several neighbours all say the same thing. Don't be sold by the customer service beforehand. If you want an honest review on what you are walking into, please knock-on doors and politely ask the people actually living in the properties.
2/5
TrustpilotShocking after care means nothing to…
Shocking after care means nothing to the sales office they real nice till u get the keys then don't wanna know anything about works need doin.
5/5
TrustpilotExcellent
I have just purchased a new build in AcklamA beautiful house All snags dealt with professional and to timeI could not have been looked after better It was a very enjoyable experience and Ihighly recommend the property and the staff at
1/5
TrustpilotAvoid the Moorland green site Chopwell…
Avoid the Moorland green site Chopwell at all costs! Staff are incompetent, lie constantly and fail to comply to the legislation and contract that they have with home owners.We moved in not long ago and it’s been utter hell, our garden like many others on site was left in a diabolical state which is costing us £8000 to rectify ourselves! A foot fall no homeowner should have to pay when they purchase a BRAND NEW home!!There is not an ounce of compassion or decency from any member of staff that we have dealt with. There was a Site manager that promised the earth then left which then meant there was no record of what he said he would do to our garden to try and make it SAFE! One of my children’s were hurt whilst out in what was deemed as a “safe garden” There was in fact roofing lats burrowed under the soil and my son gauged his leg open! The assistant site manager then called round and whilst I explained my concerns she picked up a ball of glass put it in my hand and said “you may want to put this in the bin!” Absolutely disgraceful!!When the Staff are challenged they constantly have excuses, say they will “get back to us” or “speak to the technicians” but NOTHING ever has an outcome!! The staff either leave all together or go on the sick!Builders come to rectify their mistakes and make matters a hell of a lot worse! Damaging both internal and external parts of my property!!!!! I have endless amounts of videos/ pictures / emails /text messages of the utter rubbish we have dealt with since moving in here!After speaking to many neighbours I don’t know of one person on this site that is happy with their homes / gardens that gleeson have provided. Again I believe this speaks for itself!Personally I wish I read a review like this prior to getting our home through gleeson because it would have urged us not to!Regardless of the fact that they are NHBC registered it means absolutely nothing! NHBC also fail to step in until 2 years after the sale of property - they said that gleeson have a duty / contract with homeowners so they just dismiss you!This is a continuous battle that we will have until we are fully compensated for the trauma and losses that we have faced! But for now I’ll just have to see what lies transpire from Gleeson next!I have never ever taken to a social platform before to discredit any company however if I can prevent one person from buying a home from them and having to be faced with the utter rubbish that we have, then I guess that in itself is a win!I am however looking forward to getting an outcome from the legal advice that I’ve recently sought about the negligence from Gleeson
1/5
TrustpilotGood lord I don't even know where to start...AVOID AT ALL COSTS
If I could give zero stars I would. How this company are still in business I don't know. If you are even considering buying with them, please don't. I know how you feel, they're much more affordable than others and you could be on the ladder sooner - I had these same thoughts - but there is a reason they are so cheap. If you don't believe me, carry on reading this page and go on Instagram and dig around for the comments on their posts that they haven't deleted yet. The quality of the builds are appalling, they can't keep to any sort of timeline so will delay completion again and again then rush to get finished at the last second and will hire literally anyone to build for them with the most dire results.The definition of cowboy builders. Sales reps and managers almost impossible to get in touch with and possess no empathy or interest. Just go onto a Gleeson development and do a bit of door knocking to find out, I wish I had listened.This company has zero integrity, horrendous customer service and they should be embarrassed of what they are doing to people who are shovelling over hundreds of thousands of pounds to them. They claim to be the builder for first time buyers - probably so they can use your naivity to totally screw you over because they certainly don't care one bit.I would never buy a Gleeson home second hand either now I'm familiar with the quality of their work. If you're on the fence, think about how this awful company will impact the resale value of your property were you to buy from them. They're definitely due a media scandal if they keep on treating people the way they are and producing very low quality properties.
1/5
TrustpilotVery poor customer service
Very poor customer service. They don't care once you've paid and moved in. Waiting forever on snags to be sorted. Avoid like the plague.
2/5
Trustpilotslow to rectify issues, roads left unfinished
been in our house around 3 months, still waiting for our drive to be finished with final layer of tarmac as currently cannot get car onto the drive due to the size of the kerbs! have been told that nothing can be done til the council adopt the roads and paths. roads are also in poor condition with pot holes, raised ironworks and most of the kerb stones broken. just glad we didn't pay a lot!
1/5
TrustpilotDo not buy from Gleeson
Do not buy from Gleeson, absolutely atrocious customer service, that never knows anything, has one response to any question: 'I am not sure/not aware'.MyGleeson is useless to report (numerous serious issues, if only it was only snagging problems...) faults, open cases just hang there waiting for resolution. Either that, or you will get an earful about their 3rd party contractors/suppliers (surprise, that Gleeson chose themselves to work with).Currently doing research for a solicitor, as it clearly seems Gleeson is only interested to chase you for the £££, not really caring what happens next.Ah, moreover: we somehow got paperwork for a boiler that belongs to some other plot, we do not know at the moment who has the warranty paperwork for ours, shows exactly the amount of attention to detail around there.
1/5
Trustpilot3 months of misery so far.
Lived in our House now for 3 months and I’ve just had enough. Nothing but issues with the build of the house delays after delays almost making us homeless with nothing we could do and not even a sincere apology. We manager to get past this when we moved in as finally we was settled. Obviously snagging is expected on a new build everyone knows that…well would be great if things actually get resolved! They send a so called site manager round to belittle you and tell you everything is fine and they will get it sorted asap. Well 3 months on still waiting on stuff getting sorted! When they do come round things get left half done and we have to chase up numerous times to the sales team and on the ridiculous portal they have. Currently sat with half our door frame missing as the door is way to small for the brick work and they filled it in with rubber silicone (1-2 inches thick) thinking this was acceptable. Yeah we have had someone out beginning of this week to look into it and add some packers and filling in because the full door frame just moved about 3 mil everytime you open it, told us they’d be back today to fill it all back up but no just left now for the weekend with huge gap at the side of our front door - this has pushed me over the edge now meaning for this review.We moved in and the oven was faulty, we didn’t have an oven for 3 weeks was told we had to purchase our own and get it installed after they replaced that one and it was faulty two due to the fascia and dials getting to hot to touch and was dangerous. They refunded us it which was fair enough but not the point (this is the most proactive thing they actually did for us).3 months in and we’ve had a leak from the bathroom into the kitchen staining the ceiling and wall and plumber left a huge uneven hole in the bathroom floor and no one has been out to make it right again only sorted the leak.We have Just had numerous issues since moving in and nothing but empty promises from Gleesons - be prepared to have to constantly chase for work to be done to be told it’s getting chased up every time and no actions. Sales team, site/build manager and even head office saying they will chase stuff and nothing happens or when it does it’s a bodge job or half completed!!We was offered a gesture of good will by the site manager within the first month of moving in to put paving down in our garden due to the issue…2 months on still nothing and we’ve chased it Id say more then 10 times now and still just get ignored. I just want to be able to sort my garden out so my son has somewhere to play. But I Don’t imagine that’s getting completed anytime soon that’s if they ever do make the effort to stick to their words! Our neighbours are all fed up with the issues and poor standards of work and we’ve even discussed between us taking it to the local papers to let more people know how bad this company is if it carries on. I wouldn’t recommend it - we thought it was idea for the price for a young family starting out but it’s caused nothing but stress and anger. I wrote this not hoping it will make a difference to gleesons to get their fingers out but in hopes people would read it and not make the same mistake we did. Save your money and look else where. I hope Gleesons can prove themselves as I know we are only 3 months in but I highly doubt it going off the experience we have had so far.
1/5
TrustpilotPlease DO NOT BUY!!!!!
As a first time buy I was really excited to be buying a new build. I reserve the Gleeson home and making my choices was easy and very exciting. My troubles started with GM Wilson that Gleeson had recommended to me and spiralled from there. Gleeson have now pulled out of the sale of my house. They are trying to blame it on me for not meeting deadline but the deadline was not met because of both companies.Between them they have not answer emails, phone calls and questions when asked. They have lost documents on numerous occasions. At one point I had to head back down to the sales office to refill in my paper work as it had been misplaced. And then they out right lied to me time and time again. All of this resulting in months of delays. I think the final thing was when my mortgage advisor received a call from Gleeson asking for an update. (Not myself that they should be contacting) When my mortgage advisor explained to her that we was waiting on a response from Gleeson that we had been waiting weeks for. (None of our emails where getting answered by Gleeson and GM Wilson and when we called got told that someone would call us back but that never happened). The Gleeson person then proceeded to scream at my mortgage advisor on the phone, this is not acceptable! I can’t stress enough how disappointed I am with the service provided by these two companies. I am spending a lot of money and this is not the way I should be treated. Both GM Wilson and Gleeson are constantly saying contradicting things. I have been messed around, lied too, spoken too like dirt and now I am out of pocket. Gleeson have pull out of the sale of the house but are now refusing to refund me my reservation fee and the deposit for the extras that I have paid for the house. PLEASE PLEASE PLEASE DO NOT BUY A HOUSE FROM GLEESON.
1/5
TrustpilotYOU WILL NEVER ENJOY YOUR HOME IF YOU BUY FROM GLEESON HILL TOP PARK
If your looking for a house save a little bit longer & buy off a proper builder. This company have been a nightmare from day 1! Sold us the wrong house to floor plans which we didn’t realise until day before completion when they finally let us inside, we didn’t notice because we wasn’t updated weekly like they say they will. The floors are a mess uneven & bumpy, promises to be screeded twice never done. Assistant site manager rude & lies. Sales department rude & unhelpful. Customer care ignore you all the time. Walls uneven & bumpy. Ceiling uneven and bumpy. Doors not even sealed to the walls! Dog muck in your front garden but yet not aloud to put a fence round your own land!! They don’t even connect your heating correctly! Upstairs thermostat controls downstairs & vies versa. They promise you the world and let you down every single time, you speak to ‘the head of sales’ nice at first then just ignore you. You speak to head office, no help. Do not waste your time or money on these shocking houses.
1/5
TrustpilotAvoid buying from Gleeson
Like others here, if there was a 'no star' option it would be for Gleeson.I've had lots of genuine issues with the poor build on my property.Reporting defects on the app is useless. Reported defects are closed before anything is done, then you have to re-open them, starting again, from scratch.There have been 12 site managers on Beacon Park, they mistreat their employees too, sadly.I've heard that customer 'care' ignore you until you pass the 2 year mark, then they don't have to do anything more for you.I'm working from home, have a busy job, and my anxiety levels are way up having to chase Gleeson, it's never ending. Nobody listens. Nobody wants to know. They should rename their customer care to customer don't care. I'm more than angry that my 'new start' buying a new build has been a disaster, thanks to Gleeson.
1/5
Trustpilot*Rainsborough park*
*Rainsborough park* Gleeson homes are ridiculous. 10 months after completion I still have a driveway that is out of tolerance (far too step) my car scrapes every time I take it on and off the drive, I have a large patch of unfinished landscaping to the front of the property and a patch to the side of my property. They just pass me from pillar to post every time and promise to get things rolling and never come good with their word. Customer service arr helpful but I feel their hands are tied with most things as it looks like their sub contractor team are useless. I am currently having to instruct a solicitor to get things moving on my behalf which yet again is more cost to myself
5/5
TrustpilotHays Park, Halifax.
In March 2022 I purchased my property as a first time buyer. I purchased the Tyrone which suited me as I fell in love with the layout of the house, as well as the location of the development. From start to finish, Sarah, the Sales Executive was absolutely wonderful. Sarah ensured I was well informed of the build development stages of my property and made sure that any questions I had were managed and handled effectively, further ensuring that I got a prompt informative response. As a first time buyer, living alone, this experience was extremely nerving, making big decisions by myself with little knowledge of the process. Sarah ensured that I was well supported with my decisions, and most importantly not rushed into making any of these 'big' decisions. Sarah provided recommendations such as 'Meridian Mortgages' which again was massively useful, as this sped up the process of my reservation and purchase going through. Overall, I cannot thank our Sales Executive enough for being friendly, approachable, honest and most importantly genuine - I never felt pushed into making any costly decisions. I have been living in my property just coming up to a month now, in terms of snags, (which are expected as a result of the house being a 'new build') I have had very little. Some of the snags on my list were minor touch ups which can be resolved fairly quickly. I was told to log any snags on the 'My Gleeson' App of which I have done and that these will be picked up by the site manager. So far, the site manager is going through my snag list and has already actioned some of the changes despite me only uploading my snag list a week ago.I made my reservation on the 26th March for my property and my keys were released on the 26th August. I cannot complain with the service Gleeson have provided so far. Throughout the 5 months of my property being developed, I was made to feel involved as regular updates were provided by Sarah. I was provided with pictures throughout the different stages which was massively useful to look back on and see how fast the progress was being made on my property. As I lived further away from where my property was being constructed, these updates were massively appreciated as this saved petrol and time having to go see the different construction stages myself in person. I work for the NHS and do shift work, one of the biggest worries were that I would not be available to visit site due to working, this was never a problem with Sarah or the team, as they would always accommodate a time or date that was suitable to my rota. Again, a huge help and made the process effortless.Ultimately, I cannot complain with the service received so far from Gleeson. The Sales Office has been open on weekends as well as throughout the week which has been massively convenient providing I needed to nip down to ask any questions or clarify anything. I would definitely recommend Gleeson Homes as a first time buyer as in my experience the entire process from start to finish has been seamless.
3/5
TrustpilotImprovements needed, reviews speak for themselves.
I’ll give these an honest review and as such I think I’m being very generous with a 3 Star rating. From start to finish this hasn’t been a great experience. Gleeson full of promises that they simply don’t keep, A call from customer relations offering turf as a gesture of goodwill? Still waiting with zero progress. Had the stress of moving into a property May 2022 after a number of delays with 24h of my mortgage expiry. Everything is either half finished or very poor quality/finish. What I would say is the brickwork is horrendous so no surprises the bricklayers were laid off. I could go on all day about the list of faults however I’ll keep this simple. I wouldn’t recommend Gleeson’s to anyone thinking of buying plain and simple. Garden left in a terrible state and had to wait months for pavement slabs for back access to my garage. My Gleeson app to rectify faults isn’t worth the paper it’s written on with jobs marked as complete when it’s not the case. Only positive is you have a decent set of lads on the Acklam Gardens development who try to help out when they can. I’ll update this review in due course if my experience improves. The reviews speak for themselves so lots of improvements need to be made when it comes to Gleeson’s.
2/5
TrustpilotTerrible customer service
Just after one year of staying, lots of problems and defects start to happen and customer service stop replying the complaints.
1/5
TrustpilotGleeson cowboys - Cradock court
I reserved a house beginning of April 2021 and I was promised so much. Updates, site visits etc.As soon as they had received my deposit all communications stopped. I had to chase and chase for updates. And was told by the sales rep I was lucky to be getting a house. Which is just rude. I’ve spent so much money saving for this property. Upon reservation I was told the house would be built and be ready to move in between August and September. Excellent. Long story short I finally got the keys 23 December 2021.On home demo I had incorrect tiles, a broken staircase, scratched kitchen worktop. Paint everywhere. The front door didn’t fit in the door frame. I was assured everything would be fixed within a couple of weeks by the site manager.For the staircase to be fixed they had to go through the cupboard in the kitchen. They then sealed up the whole and to be frank I think I could have done a better job plastering they hole back up.Fast forward to January. I came home and water was leaking through my upstairs ceiling. I opened the loft hatch and water poured down. The regional director and site manager tried to tell me this was due to the house ‘drying out’. They were fobbing me off from day 1. What had actually happened is they had failed to install air vent tiles on the roof. The hot air had no where to escape. This meant the insulation had to be removed. The builder fell through my ceiling whilst removing this. Oh and I was left without insulation for a good few weeks during the coldest months of the year. I had to chase and chase for them to remember to re install the insulation. Safe to say my cost of living balance sky rocketed.Due to the accident of the builder falling through the ceiling into the bathroom it had to be fixed and re plastered. During this time the house had dried out a bit and the plaster on all walls had gone streaky. So they said my whole house had to be re plastered and painted. Fine, at least they were doing it. The painter didn’t cover my furnishings. I had paint on my brand new £1400 sofa, tv, bed. You name it, it was everywhere.Further to this I had to wait 6 months for a front door that actually fit and since then the lock broke due to the cheap quality fittings Gleeson buy.I am still waiting for my windows to be replaced.Now if you thought that was bad just you wait.The garden. I was told by the sales representative that the garden would have a 1.7m hill. Fine I’m 1.6m tall that’s not too much to deal with. I was also told my house would be built on a platform and stairs up to the door.What she actually meant was 1 in 7. Slight difference that. The house does not have steps up and is not built on a platform.The garden was left boggy, full of rubble and water was pouring down the hill, making it a flood risk. After lots of discussions with the site manager, emails to the CEO and themmaking decisions about MY house without me they promised me that they would make the hill manageable again they never put this in writing.Further to this they removed all fences that were up and left my house exposed to the unlocked building site. I had people coming into my garden, whilst their tools were stolen because they didn’t lock them away. I felt unsafe and mentioned this numerous times and was told don’t worry your fences will be up soon. 4 months later they finally were.The garden was meant to be completed April. But I’m Gleeson’s true style it was delayed till July august.I was promised a rockery, bark and plants to stop the landslide. I have been given weeds, that have since fallen out due to the lack of care by the landscapers and the water coming down the hill. I caught them peeing in my garden, which you never want to see when making a cup of tea from your kitchen window.This company never put anything in writing and that is how they get away with so much. Just an open ended thank you for your email we will get back to you soon. I was shown a picture of the garden plans and my garden looks nothing like it.The site managers and customer service manager promise you one thing and then don’t act on it. The regional director is rude and ignores you even on site. Also I do not have air bricks - This concerns me greatly as every other house on the estate does. And I have asked and asked but never been given an answer.
1/5
TrustpilotSTAY AWAY FROM GLEESONS
Me and my partner bought a Gleeson property on cradock court Sheffield december 2021. We thought this would a dream first home it’s become a nightmare for the past 10 months. We have had to encounter a number of problems. Gleesons employ cowboy contractors who rush things and aren’t completed properly! For a start the bannister on stairs weren’t even connected to the wall! They left tons of rubbish under our bath! We’ve had the flooring company they use lynx flooring out twice as the job they have done was not satisfactory. Everyone knows your going to get snags in new builds but when the flush automatically flushes there something wrong! The bath was never jacked up enough and this meant water was leaking over the bath! No leaks are present because the shower wasn’t on (clever people at customer service). On to customer service you put things on the my Gleeson app and Customer service reject itwill reject it. Meaning we have to get hold of the site manager (which is near enough impossible). When Gleeson don’t come and fix the problem it’s auto signed off so you try put it on again and It get rejected again! Obvs no communication which is unbelievable.Gleeson make loads of promises and feed you with what you want to hear and they never stick to it! We was meant to have a banking/slope hill on the garden no more than 1.8m high and it’s around 10m high. I will name and shame now! the construction director had told us that we was getting rockery and nice plants and all they have gave us few plants and weeds! Unable to maintain as the steepness of the bank! The construction manager also on number of emails promised to give us details and drawings of the garden… with dates. Guess what we never received them. The landscapers who Gleeson used decided to Chuck a shovel on our garden and it went through our shed! the site manger had promised to get the problem rectified and now Gleeson don’t want to take liability! Pathetic! Gleeson do not care about the customer! They’re full of cowboys and I’m surprised How they are still a company! Overall absolute shambles of company and don’t stick to time frames I should of knew from day one they don’t stick to promises as our build was delayed over 3 times! Everyone should stay away from this shambles of a company who just want your money! Customer service are a joke, customer relation manger acts like she cares about your situation but she is the same as them all not interested! To the construction manager, customer relation manger and site manger and the contractors you used thanks for absolute nothing! Gleesons should be ashamed. No wonder they get so many bad reviews. Doesn’t that speak volume! I will be taking this further as customer service and directors are non existent!If I could name and shame you all I would but I’ve had to edit your names out!! Absolute disgusted
1/5
TrustpilotGardens still not completed on…
Gardens still not completed on Northbeck, they just lie and say next week but never turn up, stay away from them, even though I have rang them so many times but they just ignore you, they so busy with the show homes that they forget about the work that already needs doing
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Chesterfield (The Grove) has the most, with 1,143 reviews rated 3.7 out of 5, followed by Chesterfield (Woodhouse Lane) with 1,127.
The five Gleeson Homes Yorkshire South offices, by town:
