Trusted Agent profile
★★★★★
1,178 reviews across 6 offices and 2 platforms
Gleeson Homes Tyne and Wear has six offices, in Widdrington, Spennymoor, Annfield Plain, Consett, Durham and Houghton Le Spring. Together they have 1,178 reviews on two platforms, rated 3.6 out of 5 overall.
Gleeson Homes Tyne and Wear's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotJackie was very helpful she is very…
Jackie was very helpful she is very professional and know her job. She gave me a clear information regards the questions I was asking. Thank you
Thank you for your review AidahYour kind words regarding the service that Jackie has provided are very much appreciated, and we will be sure to share them with Jackie herself!Kind RegardsGleeson Homes
5/5
TrustpilotDeborah at the Monarch Green site has…
Deborah at the Monarch Green site has been amazing! We’re unfortunately not buying a house on her site but, there is a completed version of the house style we want at Monarch.Deborah has been full of knowledge and so happy to help. I’ve spoken with her a few times now and she’s facilitated visits to the completed house on two occasions so we could look around to make sure it was right for us. This is what sold the house to us and made us want to reserve this style in the first place. Thank you Deborah!
Thank you for your reviewWe are pleased to hear how well Deborah looked after you on your visit to our Monarch Green.We will be sure to feed back your kind words, as they are always much appreciated.Kind RegardsGleeson Homes
5/5
TrustpilotCustomer Experience
I just wish to add my name to the list of reviews that express their satisfaction with Gleeson Homes at The Green, Blidworth. I wish to say a big thank you to Mary, whose patience and professionalism helped us throughout our move. I would also like to give a special thank you to Richard ( Site Manager ) and Julia ( Customer Care ) whose continued support after our move has been greatly appreciated.
Thank you for your review JudyWe are certainly proud of the work that Mary and the entire team at The Green are providing to all our customers, including yourself!We will be sure to pass on these kind words, as they will be very much appreciatedKind RegardsGleeson Homes
5/5
TrustpilotSquirrel fold
Sarah and John, the lovely sales team at the gleeson site squirrel fold! Extremely helpful. Very friendly. Upfront in regards to part exchange. We have just started the process of moving in to our new home but already I feel at ease! Well done guys ❤️
Thank you for your review DebsIt's lovely to read how well the team at Squirrel Fold are looking after you at the start of what will be an exciting journey!The team are always there to guide and support, so please dont hesitate to call them if you need anything at all.Kind RegardsGleeson Homes
5/5
TrustpilotGood experience
I’ve now exchanged contracts for the purchase of my first home and I’ve been dealing with Richaella who has been always by the phone to answer questions and staying patient while I decided on my extras.
Thank you for your review Mr ChimiakYour kind words regarding the service provided by Richaella are very much appreciated, and we will be sure to pass these on to her.Kind RegardsGleeson Homes
5/5
TrustpilotFrom the very beginning the Sales team…
From the very beginning the Sales team and the Site manager and his staff at Petersmiths Park, New Ollerton, have been excellent and friendly off course. Communication has been good giving me updates on my first home getting built. The Nags that got picked up pre-completion date, got sorted within couple of weeks since i moved in just before Christmas. While living here as well i have find couple of issues with house, reported it and getting sorted out now. Which is good thank you
Thank you for your review AlexIts great to hear that you are settling in to your new home, and the team have been responsive to the minor snagging items you have had.We will ensure that this experience continues, and you get all the support you need as you settle into your new home long termKind RegardsGleeson Homes
5/5
Trustpilot10/10
Mary from start to finish has made my experience 10/10, from listening to me and waiting after her working hours to support me, support has been the best. Even though she has now moved sites, still responds and helps me. Wouldn’t have been here without her!
Thank you for your review SophieLovely words relating to Mary and her support throughout your Gleeson journey - we will be sure to pass these on!Kind RegardsGleeson Homes
5/5
TrustpilotFantastic customer service
We visited the Squirrel Fold development this week and dealt with Jon. He was so informative and showed us all the different types of houses available on the site. The plot we want is not ready to be reserved just yet but we are excited to reserve and look forward to seeing Jon soon too!
Thank you for your review.We are really pleased to hear how well Jon looked after you to during your revcent visit to our new Squirrel Fold in Bradford, and we look forward to you engaging with Jon again at the right time!Kind RegardsGleeson Homes
5/5
TrustpilotA fantastic sales experience.
A fantastic sales experience.Mary looked after us throughout our journey to our new home at the pastures.
Thank you for your review BillWe will pass on yor kind words to our Sales Executive Mary at The Pastures, who will be delighted to read them!Kind RegardsGleeson Homes
5/5
TrustpilotNew beginning
My journey to find my home began in 2022 when I came across Gleesons newbuilds at Blidworth near Mansfield.After meeting Mary at the showhome office i decided to look around the Tyrone house which I fell in love with straight away.The layout and design the spacious kitchen to entertain family and friends was perfect for me so with the help of the Gleesons team especially Mary,I decided to buy my home which I moved into in 2023 I haven't had any problems and the house is built to a high standard .The whole team work very hard to build homes for people to make memories for the future and I would definitely recommend Gleesons homes to anyone .
Thank you for your review Mrs SimkinWe are delighted to read how happy you are in your new home, and especially pleased to read how you love the design and quality, as well as the service that our Sales Executive Mary has provided.We wish you many continued happy years in your new Gleeson Home!Kind RegardsGleesson Homes
1/5
TrustpilotWhen we bought our house on the…
When we bought our house on the Monteney park we were so excited about it we bought a lot of extras including kardean flooring and was told we had 2 years warranty apparently that was a lie as my floor has lifted and cracked and because it was over a year gleesons won't help how's that good service and the outside we were told they would be trees and a pleasant outlook and it's a mess so very unhappy with Gleesons
5/5
TrustpilotGreat service…
Great service from Josh H on the Rotherham site. Thanks 👍🏼
Thank you for your review AdamWe will be sure to pass this positive feedback vack to Josh!Kind RegardsGleeson Homes
5/5
TrustpilotGreat Quality for your money and brilliant service from all involved
Purchased my first home from Gleeson in St Helens a couple of years back. The sales team made everything crystal clear and were always on hand for any questions. The quality of the house was fantastic and I was impressed working in the new build construction sector myself as a tradesman. Any issues were picked up quick and dealt with efficiently. Unfortunately I had to sell due to an expanding family and the need to be closer to family for childcare support which resulted in me now being in a second hand 1950’s build purely for location. The difference in finish, energy efficiency (cost of gas and electric) and facilities (one bathroom, no downstairs toilet, no en suit) is gutting and hard to adapt to! If gleeson appear in the area we need to be as a family il be sure to buy another! More recently I have been to visit one of their current developments, unfortunately after visiting it’s just slightly too far …despite it being a different location and staff to where I originally purchased, their care, attention and advice is to the same standard as when I met them as a first time buyer.
Thank you for your review MichaelYour kind words about you previous purchase are great to read. Please do keep close to what we are doing here at Gleeson to see if there are any developments in the future that work for you location wise.We would certainly welcome you back into the Gleeson family with open arms!Kind RegardsGleeson Homes
5/5
TrustpilotExcellent service
I had an exceptional experience with Karen and Kath during my recent new build reservation at Gleeson Safari. They were incredibly helpful throughout the process, keeping me consistently updated and addressing all my doubts. Their friendly and supportive approach made sure I never felt alone during this journey. I highly commend their dedication and excellent customer service.
Thank you for your review JiluIts fantastic to hear about the suppport you have received from both Karen & Kath at our Safari development.We will be sure to pass these lovely sentiments on to them, and should you have any firther questions, as always, they are here to help!Kind RegardsGleeson Homes
5/5
TrustpilotI’m happy with the service
I’m happy with the service . Thank you Suzanne. Plot 1
Thank you for your review OluwaseunYour comments are much appreciatedKind RegardsGleeson Homes
5/5
TrustpilotOur experience so far with Gleeson Homes
Me and my partner are currently in the process of getting our first home. Gleeson Homes are amazing! Especially Jon at Squirrel Fold who has gone above and beyond for us! Jon managed to push for our plot to be released as an early bird option and he has taken his time to explain absolutely everything about our plot and what is included in our new home. We look forward to our journey with Gleeson Homes and cannot wait to see our new home being built and completed.
Thank you for your review IsabellaWe are delighted to hear how well Jon is looking after you, and we cant wait for you to progress in your purchase journey with Gleeson.Any questions, please just reach out to Jon who will be happy to assist you at any point.Kind RegardsGleeson Homes
1/5
TrustpilotGleeson home px scheme.
Gleeson homes, part exchange scheme, what a con, Firstly, the 2 estate agents gleeson sends out are told not to value our home at market value, this I know because one of the agents sent to value my home was a family member,Secondly, After not hearing from them for 3 weeks, I had to ask them why the delay, the lovely sales woman was too scared to ring me to tell me that they won't take our house in part ex as it's too old.. and is basically worthless. I own a 2 bed victorian stone semi, in beautiful condition and surroundings. Edge of a village, double garage etc, I've never heard so much rubbish in my life. It's all rubbish..Gleeson, change your 3rd party buyer, as they don't know the housing market, or is it a case of buy low and sell high,
Thank you for your review Mr Lambert We have investigated the issues you have raised in your review, and are aware through these investigations that our PX partners have communicated to you directly regarding the specific reasons why they were unable to offer on your home, these being primarily related to the fact they were unable to meet your own personal valuation of your property. We understand your disappointment regarding this, but should you wish to discuss this matter further, please do not hesitate to contact us.Kind RegardsGleeson Homes
5/5
TrustpilotLovely friendly experience
Lovely friendly experience. Karen was extremely thorough and made sure we understood everything. Highly recommend the company.
Thank you for your review Miss AdamsIts great to hear how well Karen our Sales Executive has looked after you.Thank you fo taking the time to feed back to usKind RegardsGleeson Homes
5/5
TrustpilotAmazing Experience!
Me and my partner have just exchanged on our property and have had an absolutely amazing experience with Gleeson from the very start. Being first time buyers, everything was new and confusing to us, but Amaara has made everything so simple and easy. She is always there to answer any queries we have, whether that’s in person or an out of the blue phone call/text, and always keeps us in the loop with updates to help keep our stresses at ease. Very grateful for all the help she has provided throughout this process :)
Thank you for your review OliviaAs first time buyers, the process of buying a home can be daunting, but its something that we are hugely aware of, and all our sales team are ready to help, assist and guide our customers through this process.Its lovely to hear that Amaara has done just that for your purchase, and we will be sure to feed back to her on your lovely comments!Kind RegardsGleeson Homes
4/5
TrustpilotFirst Home
Deborah Campy at Willows park made buying our first home as smooth as it could have been. She was so helpful, and really could not have done enough for us. Had it not been for Deborah, I’m not sure we would have even found our perfect home. She really went above and beyond for us.
Thank you for your review SophieWe are delighted to read how supportive Deborah was during your purchase journey, and that you now feel that because of that, you have found your "Perfect Home".We will be sure to pass on your kind words!Many ThanksGleeson Homes
5/5
TrustpilotGood company
We have had a quite a few issues since we moved in July 2022 at plot 56. Our cooker hood wasn't working properly. Eventually, we had to get someone not from Gleesons to fix it and straighten it out, because the customer care team were ignoring us. Also, we had issues with our front door, where we still had a gap underneath. Now, fair enough, Gleesons sorted that out. We are still having issues with sorting our timers for our central heating, but gleesons care team still haven't sent someone round to sort it.In all fairness, they are only getting 5 stars, is because of the sales team. There has been one lovely lady who has done so much for is and that is Deborah who works on the sales side. She has been so helpful and wonderful from the beginning
Thank you for your review Sarah.We appreciate your kind words regarding Deborah, but obviously we are concerned about the issue you are having with your central heating.We have checked on our My Gleeson portal, and we don't seem to have a record of this issue being raised? To that end we have instructed our Customer Care team to make contact with you so that we can look to get this sorted for you.Kind RegardsGleeson Homes
1/5
TrustpilotWow!
Since I can't leave a review. I want to say. Your house builds are completely rubbish. I paid 262k for my house. I have more cracks than the titanic! The grass is a water logged swamp. These house was just thrown up on the cheap! How you can charge the prices you do is beyond me!
Thank you for your review DavidWe have reached out via Trust Pilot to get some more details, as we are unable to track down your details on our system using your Trust Pilot account name.Please share your development and plot number by reply to the TP request so we can look into this for you.Kind RegardsGleeson Homes
5/5
TrustpilotShelly and Sue at Rhodes Point were…
Shelly and Sue at Rhodes Point were accommodating and very helpful. Gave me more than enough information to take away and read.
Thank you for your reviewWe are pleased that Sue & Shelly were so accomodating and were able to provide you with all the information you needed.We look forward to seeing you again soon!Kind RegardsGleeson Homes
5/5
TrustpilotGot a Gleeson homes in September from…
Got a Gleeson homes in September from the Pastures site in Nottingham.It was extremely easy and they organised pretty much everything.As any new house it had its minor issues that so far have been fixed without issues. The site staff is polite and very helpful. When they come over, they take their shoes, always make sure that they can come in, kind to my pets.Mary the site assistant is just fantastic, nothing is to much for her. Always happy to help and with a smile. Very human and empathic.It's been a great experience
Thank you for your review MaraIt is lovely to read how well you have been looked after by both the sales and the site team at The Pastures.Thank you for taking the time to leave this review - it really is appreciated.Kind RegardsGleeson Homes
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Widdrington has the most, with 1,138 reviews rated 3.6 out of 5, followed by Spennymoor with 21.
The six Gleeson Homes Tyne and Wear offices, by town:
