Trusted Agent profile · Hertfordshire and Essex
★★★★★
122 reviews across 3 offices and 2 platforms
Geoffrey Matthew Estates has three offices, in Harlow, Great Ashby and Stevenage (Hertfordshire and Essex). Together they have 122 reviews on two platforms, rated 3.9 out of 5 overall.
120
Reviews on Google
All 3 offices
2
Reviews on View Agents
All 3 offices
Geoffrey Matthew Estates's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GooglePoor customer service from lettings side. I am constantly having to chase up regarding a rental property next door to me! Their slow , pretty much non existent responses to my emails means I have now lost the contractor working on my garden!! 4 months they’ve had to speak to landlord regarding THEIR trees stopping me replacing MY fence ...glad I’m not a landlord or renter with them!
5/5
GoogleWe would like to say a huge thank you to Geoff at Geoffrey Matthews for being a huge help with the purchase of our house. Geoff is incredibly knowledgeable and went above and beyond helping us along the way. Many thanks and highly recommend.
Thank you for your kind review and hope you are happy in your new home!
5/5
GoogleProfessional from start to finish. Speedy communication from Amairah made the rental process simple.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleHelpful, friendly and pleasant staff
5/5
GoogleMassive thanks to the whole team at Geoffrey Matthews (Great Ashby) for recently completing our sale. Everyone worked tirelessly on our behalf. Mark is highly professional. We felt completely informed and confident in his abilities and his …
1/5
GoogleTerrible! My fiancé rented an apartment from them in Great ashbby. Their service was bad, especially their attitude sucked (the agent is called Amairah, I dunno why her manager doesn't get rid of her. Her manager actually had a very good customer service but her attitude stinks) They were very slow at fixing stuff (my fiancé didn't have proper hot water for almost 1 month; they didn't fix the leaking shower head and a couple broken stuff until one month before my fiancé moved out??It's a joke). Now they are trying to rip off my fiancé for deposit, saying they needed to paint the whole hall and the whole room because of some minor marks on the wall and they wanted my fiancé to professionally clean the whole apartment's carpet because of 2 small stains?? Also they tried to charge 100 pound for extra cleaning because of some water stains on the shower head and 1 tiny stains on the hob. All the furtnitures belonged to my financé and she only lived there for 6 months. I mean how dirty it can be. Even when those agents inspected the apartment 2 weeks before she moved out, they commented that my fiancé kept the house in a good condition. It's pathetic really. If you want to be ripped off, get wind up by super slow service, and get treated in a rude manner please go ahead with them ??
5/5
GoogleI sold my property through Geoffrey Matthew a few months ago and have nothing but praise for the team. They always made time for me and kept me informed at every stage of my sale. I had lots of interest and lots of viewers. This was the first time i had sold a property, so i was very unsure of procedures. If i had any questions or concerns the guys there had no problem in helping answer my questions. My overall experience was excellent my sale went through very efficently and i was amazed at how well the team worked throughout every stage. Thank you Geoffrey Matthew.
5/5
GoogleGreat to deal with Mark and Paul in a related transaction. Kept up to date at all stages as well as helping to get their client to adjust completion date late in the day. Stevenage has a number one agent in Geoffrey Matthews
1/5
GooglePeople usually tell, if they have bad experience... I'm going to be the same, unfortunately. We are looking for a property to rent. We had a viewing. The lady didn't even bothered to reply, or call as back. It's really unprofessional. I would give zero star, if that would be an option. This is not even a service!
5/5
GoogleWe rent an apartment from them. Already the third contract. Any problem is solved very quickly. Geoffrey Matthew, You are the best! Thank you.
Thank you for your kind review
1/5
Googlereally useless people
Sorry you had a bad experience
5/5
GoogleSorry it's taken so long to leave a review but wanted to give credit where it was due. Sold my house with these guys (Great Ashby branch) in the summer of 2017. Had been on with another agent for 6 weeks with little to no interest. Should …
5/5
GoogleSorry it's taken so long to leave a review but wanted to give credit where it was due. Sold my house with these guys (Great Ashby branch) in the summer of 2017. Had been on with another agent for 6 weeks with little to no interest. Should have gone with GM straight away really because within a few days they had enough viewings lined up to generate an acceptable offer. However, as can be the case, the buyer withdrew out of the estate agents control. Within a week though, they had secured another buyer, who was in a great position having been financially qualified & I was under offer again. The whole process took just over a couple months & it was pretty much plain sailing (I was no chain & so was my buyer). There were some contact issues but these were resolved. The advice was honest (yeah, from an estate agent too) & their valuation was spot on given market conditions & I achieved pretty much the asking price due to this. It's no coincidence from my experience that you see more of their sold boards than anyone else's & if you are open to taking the advice on hand, then you won't go far wrong. Of course, there can be bad experiences, but often what happens in house chains, and with buyers or sellers delaying/pulling out, these issues are out of the estate agents control, but they are an easy target for criticism (think how much you pay for a solicitor & how often you can't speak to them directly). My recommendation is: always get 3 valuations on your home, but make sure you choose Geoffrey Matthews to do one of them.
5/5
GoogleSorry it's taken so long to leave a review but wanted to give credit where it was due. Sold my house with these guys (Great Ashby branch) in the summer of 2017. Had been on with another agent for 6 weeks with little to no interest. Should have gone with GM straight away really because within a few days they had enough viewings lined up to generate an acceptable offer. However, as can be the case, the buyer withdrew out of the estate agents control. Within a week though, they had secured another buyer, who was in a great position having been financially qualified & I was under offer again. The whole process took just over a couple months & it was pretty much plain sailing (I was no chain & so was my buyer). There were some contact issues but these were resolved. The advice was honest (yeah, from an estate agent too) & their valuation was spot on given market conditions & I achieved pretty much the asking price due to this. It's no coincidence from my experience that you see more of their sold boards than anyone else's & if you are open to taking the advice on hand, then you won't go far wrong. Of course, there can be bad experiences, but often what happens in house chains, and with buyers or sellers delaying/pulling out, these issues are out of the estate agents control, but they are an easy target for criticism (think how much you pay for a solicitor & how often you can't speak to them directly). My recommendation is: always get 3 valuations on your home, but make sure you choose Geoffrey Matthews to do one of them.
5/5
GoogleRating only, no written review.
Thank you
4/5
GoogleI used the mortgage advisor who is excellent
Thank you for your review
1/5
GoogleTerrible! My fiancé rented an apartment from them in Great ashbby. Their service was bad, especially their attitude sucked (the agent is called Amairah, I dunno why her manager doesn't get rid of her. Her manager actually had a very good customer service but her attitude stinks) They were very slow at fixing stuff (my fiancé didn't have proper hot water for almost 1 month; they didn't fix the leaking shower head and a couple broken stuff until one month before my fiancé moved out😂It's a joke). Now they are trying to rip off my fiancé for deposit, saying they needed to paint the whole hall and the whole room because of some minor marks on the wall and they wanted my fiancé to professionally clean the whole apartment's carpet because of 2 small stains😂 Also they tried to charge 100 pound for extra cleaning because of some water stains on the shower head and 1 tiny stains on the hob. All the furtnitures belonged to my financé and she only lived there for 6 months. I mean how dirty it can be. Even when those agents inspected the apartment 2 weeks before she moved out, they commented that my fiancé kept the house in a good condition. It's pathetic really. If you want to be ripped off, get wind up by super slow service, and get treated in a rude manner please go ahead with them 😂
5/5
View AgentsExceptional service from Mark Bolton
I must hugely thank Mark Bolton and his lettings team for an exceptional experience. Mark is perhaps the most experienced estate agent in the Stevenage/Great Ashby area and has now sold two properties for my family over the years and successfully let my property in December. I would not hesitate to recommend Mark and his professional staff to anyone looking and selling or letting their property in Stevenage or surround areas. SIX STAR SERVICE ****** "
5/5
View AgentsMark Bolton has been exceptional throughout.!
I must hugely thank Mark Bolton and his lettings team for an exceptional experience. Mark is perhaps the most experienced estate agent in the Stevenage area and has now sold two properties for my family over the years and successfully let my property in December. I would not hesitate to recommend Mark and his professional staff to anyone looking and selling or letting their property in Stevenage or surround areas. SIX STAR SERVICE ******
4/5
GoogleRating only, no written review.
4/5
GoogleGood
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Geoffrey Matthew Estates has 122 reviews across its three offices, rated 3.9 out of 5 overall: 120 on Google, 2 on View Agents.
Harlow has the most, with 86 reviews rated 3.9 out of 5, followed by Great Ashby with 23.
The three Geoffrey Matthew Estates offices, by town:
