Geoffrey Matthew Estates Stevenage reviews

★★★★★ 5/5

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Mark Bolton has been exceptional throughout.!

I must hugely thank Mark Bolton and his lettings team for an exceptional experience. Mark is perhaps the most experienced estate agent in the Stevenage area and has now sold two properties for my family over the years and successfully let my property in December. I would not hesitate to recommend Mark and his professional staff to anyone looking and selling or letting their property in Stevenage or surround areas. SIX STAR SERVICE ******

N · 14 February 2018

★★★★★ 1/5

Google

These were the worst letting agents I have unfortunately met in my life. They were unprofessional and rude at best, and at worst engaged in horrible and borderline harassing practices during the end of tenancy process. If you find the best …

Sagar · 25 September 2020

★★★★★ 1/5

Google

Terrible! My fiancé rented an apartment from them in Great ashbby. Their service was bad, especially their attitude sucked (the agent is called Amairah, I dunno why her manager doesn't get rid of her. Her manager actually had a very good customer service but her attitude stinks) They were very slow at fixing stuff (my fiancé didn't have proper hot water for almost 1 month; they didn't fix the leaking shower head and a couple broken stuff until one month before my fiancé moved out??It's a joke). Now they are trying to rip off my fiancé for deposit, saying they needed to paint the whole hall and the whole room because of some minor marks on the wall and they wanted my fiancé to professionally clean the whole apartment's carpet because of 2 small stains?? Also they tried to charge 100 pound for extra cleaning because of some water stains on the shower head and 1 tiny stains on the hob. All the furtnitures belonged to my financé and she only lived there for 6 months. I mean how dirty it can be. Even when those agents inspected the apartment 2 weeks before she moved out, they commented that my fiancé kept the house in a good condition. It's pathetic really. If you want to be ripped off, get wind up by super slow service, and get treated in a rude manner please go ahead with them ??

Nils · 29 July 2019

★★★★★ 5/5

Google

I sold my property through Geoffrey Matthew a few months ago and have nothing but praise for the team. They always made time for me and kept me informed at every stage of my sale. I had lots of interest and lots of viewers. This was the first time i had sold a property, so i was very unsure of procedures. If i had any questions or concerns the guys there had no problem in helping answer my questions. My overall experience was excellent my sale went through very efficently and i was amazed at how well the team worked throughout every stage. Thank you Geoffrey Matthew.

Ross · 29 July 2019

★★★★★ 1/5

Google

Terrible! My fiancé rented an apartment from them in Great ashbby. Their service was bad, especially their attitude sucked (the agent is called Amairah, I dunno why her manager doesn't get rid of her. Her manager actually had a very good customer service but her attitude stinks) They were very slow at fixing stuff (my fiancé didn't have proper hot water for almost 1 month; they didn't fix the leaking shower head and a couple broken stuff until one month before my fiancé moved out😂It's a joke). Now they are trying to rip off my fiancé for deposit, saying they needed to paint the whole hall and the whole room because of some minor marks on the wall and they wanted my fiancé to professionally clean the whole apartment's carpet because of 2 small stains😂 Also they tried to charge 100 pound for extra cleaning because of some water stains on the shower head and 1 tiny stains on the hob. All the furtnitures belonged to my financé and she only lived there for 6 months. I mean how dirty it can be. Even when those agents inspected the apartment 2 weeks before she moved out, they commented that my fiancé kept the house in a good condition. It's pathetic really. If you want to be ripped off, get wind up by super slow service, and get treated in a rude manner please go ahead with them 😂

Courtney · 12 March 2018

★★★★★ 5/5

Google

That’s a great agency,very large list of properties,all information provide about . Many pictures disposed at the windows but you can have à chat very easily with the staff and you can be informed all the details about the ones that you may like. You can arrange an appointment to go and check the property. Very good parking. Professionals staffs and please to help with any indication or information that can help you to decide.

Jacqueline · 19 November 2019

★★★★★ 1/5

Google

Poor customer service from lettings side. I am constantly having to chase up regarding a rental property next door to me! Their slow , pretty much non existent responses to my emails means I have now lost the contractor working on my garden!! 4 months they’ve had to speak to landlord regarding THEIR trees stopping me replacing MY fence ...glad I’m not a landlord or renter with them!

Melanie · 20 October 2019

★★★★★ 5/5

Google

Professional from start to finish. Speedy communication from Amairah made the rental process simple.

Craig · 24 August 2019

★★★★★ 1/5

Google

People usually tell, if they have bad experience... I'm going to be the same, unfortunately. We are looking for a property to rent. We had a viewing. The lady didn't even bothered to reply, or call as back. It's really unprofessional. I would give zero star, if that would be an option. This is not even a service!

Kriszta · 29 July 2019

★★★★★ 5/5

Google

Great to deal with Mark and Paul in a related transaction. Kept up to date at all stages as well as helping to get their client to adjust completion date late in the day. Stevenage has a number one agent in Geoffrey Matthews

Century21 · 29 July 2019

★★★★★ 1/5

Google

Their letting side at Stevenage has terrible customer service. Both Amirah and Chole sent me letters keep saying putting CO alarm is legal requirement in every house (which is not true unless it has open fire as heating source). They also …

LEGO · 10 December 2017

★★★★★ 1/5

Google

Rating only, no written review.

Gina · 4 January 2021

★★★★★ 4/5

Google

Good

Snicky · 10 December 2017