Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,152 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,152 reviews on three platforms, rated 4.8 out of 5 overall.
1,358
Reviews on Google
All 3 offices
12
Reviews on The Trusted Agent
All 3 offices
782
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,358 reviews on Google only. Show every review
5/5
GoogleI have dealt with Dan & Ben in the Swindon Branch and then Lucy in the central office about my tenancy application. All of the team have been very helpful and have explained every step in simple to understand detail. I am very impressed with all parties and the service so far. Thanks
I am pleased our expert teams have supported you. We really appreciate you taking the time to give us your feedback - Vanessa - Marketing Director
5/5
GoogleI recently rented a property with Gatekeeper and both the local team and central support team were very supportive. Answered all my questions quickly and in an informed manner. Called me the day after I moved in to check everything was all OK Cant be happier.
Many thanks for taking the time to give us your feedback, I am glad to hear that you felt supported and informed throughout your application. I hope you continue to be happy throughout your tenancy. Kind Regards, Vanessa - Marketing Director
5/5
GoogleAs a tenant I couldn't be happier. Simple application with good support. Move in was really smooth. Good inventory including utility switch. Great Service
I'm pleased to hear your experience was a good one. I hope you enjoy living in your new home. All the Best. Vanessa- Marketing Director
5/5
GoogleI have used Gatekeeper as a landlord for 5 years and could not recommend them enough. I receive regular feedback from the inspections of the property so I have peace of mind. Always responsive when contacting them with any query. Would use again and again.
Thanks Caroline for leaving such a positive review, so pleased to hear that you would recommend the team for the way they have been looking after you and your property over the last 5 years! Time flies! Kind Regards, Vanessa - Marketing Director
5/5
GoogleAs a Landlord of many years I have to say I have seen most things that agents claim to offer. Gatekeeper has stood firm against it commitments to me and also my tenants. My property gets looked after, I get regular updates without being 'hounded' by less relevant information. Things tick over very well. Cant ask for more as a Landlord Really
I am pleased you are happy with what we do. Thank you for taking the time to leave your comments. Rgds, Vanessa- Marketing Director
5/5
GoogleI have been a customer of Gatekeeper for many years now. Through my time I have sold a property and now I am Landlord. The dealings I have had with the team have been very efficient and detailed on all occasions. The online landlord account it very simple to use and makes it easy for me to see the financial elements of my account and doing Tax returns is very simple with that info.
Thank you for taking the time to give us your feedback Steve. It is very much appreciated. Rgds, Vanessa - Marketing Director
5/5
GoogleHaving rented for 4 years with Gatekeeper I have moved on to a new area and new job. Through my tenancy the team were very friendly and informed. Always answered my questions efficiently. Many Thanks.
I am pleased our expert teams have supported you. We really appreciate you taking the time to give us your feedback - Vanessa - Marketing Director
5/5
GoogleI chose to rent my property out when I moved in with my Boyfriend. I have been exceptionally impressed by the service I have received from start to Finish. I would like to make a special mention to Ben and Lucy for all their hard work, effort and support. It is much appreciated. From marketing to inventory and utility switches it has been a smooth and painless exercise.
Thanks Katie. It sounds like exciting times ahead. I appreciate you taking the time to recognise Ben and Lucys efforts. Best wishes, Vanessa - Marketing Director
5/5
GoogleMyself and my husband decided to downsize now that all the kids have left home. We were pleasantly surprised by Gatekeepers positivity in what is reported as a poor housing market. Their valuation seemed very accurate with our expectation and we managed to get viewings and offers quickly after the house was available to view on-line on Rightmove etc. We rapidly accepted an offer we were happy with and got to work with finding our new home which happened within the following few weeks. Very impressed by all the advice and support.
Thank you for your feedback and comments Sarah. It is very much appreciated. Rgds, Vanessa - Marketing Director
5/5
GoogleThe service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a bit worried about selling my mothers property but it has been very simple and easy. I would definitely recommend Gatekeeper. I could not be more happy with the service I've received.
Thank you for your feedback Andrew. I am really happy that the team supported you during your house sale. Best Wishes, Vanessa - Marketing Director
5/5
GoogleAs a tenant of Gatekeeper I have been very impressed by all the communication and support I have received. Dan was excellent at my viewings even helped me to measure up. Lucy was excellent when going through the application and the other team members supported me when I had questions on day of move in. Painless and professional. Thanks,
I'm pleased to hear the team have supported you. I hope your move runs smoothly. Best wishes - Vanessa - Marketing Director
5/5
GoogleThank very much for your reports and general service. It gives me reassurance knowing that my investment is in your capable hands as you look at the property like it is your own. As you know I haven’t ever rented any property in the past but it shows that those that are responsible to look after the property should it be needed. You are certainly doing a good job. I really appreciate your hard work.
Thank you for our review Paula. I appreciate you taking the time to give us your feedback.
5/5
GoogleAs a first time tenant I am very impressed with the service I have received. The viewing I completed were simple to book and the communication was excellent (by text and email). The payments I had to make were well explained and that helped me and my partner budget for what had to be paid and when. I am very impressed and would certainly recommend.
I am pleased to see you are happy with the communication and explanations of the team. We work hard to make things as simple as we can. Rgds, Vanessa - Marketing Director
5/5
GoogleThe team did an excellent job. My partner wasn't quite sure of the first property they showed us. But they quickly took us to another property in which was great! Altogether, they are very friendly, helpful and did an excellent job. I would recommend any day. Thank you for your help. 😎
I appreciate you taking the time to give us your feedback. Vanessa - Marketing Director
5/5
GoogleFrom the outset Gatekeeper have proven to be a very professional letting agent. The process from initial consultation to advertising, media, arranging viewings and the managing of contracts has been nothing but first class. Since my let began, interaction with my property manager has been an excellent experience. His in depth knowledge has afforded a quick, easy solution to most problems and ensured a stress free time for the tenant and I. I would highly recommend Gatekeeper to any one thinking of renting or letting a property. Fantastic service again by Phil and the gatekeeper team to re-let my property. Good communication throughout and regular updates gave me peace of mind with their handling of the entire process
Amazing feedback to receive - thanks so much for posting, it's always great to hear that the team have delivered fantastic service! Kind Regards, Vanessa - Marketing Director
5/5
GoogleHaving been a customer of Gatekeeper for many years I am happy to give a review of my experiences. The sales team are very proactive and always work hard to find me the best quality tenants. The marketing is strong and I always get good updates on not only the market but what other properties in the Area are renting for etc. The Property Care Team and Property managers are excellent. They always make sure the property is looked after and always are quick to answer any questions I have or respond to enquiries I may raise. It gives me confidence to know that I am in good hands. Keep up the good work!
Thank you for your feedback and comments Jasmine. It is very much appreciated. Rgds, Vanessa - Marketing Director
5/5
GoogleAs a Landlord with more than one property it is important for me to get concise and clear communication about what is going on at my properties. I find all the Gatekeeper colleagues very informed and always available when I need them. Being able to look at my account online helps my accounting which is nice. When I decided to sell one of my properties to raise some funds so my O could help my daughter could buy her first home the sales team where equally as efficient and achieved the sales price needed fairly swiftly. All good service.
Thank you for taking the time to post a positive review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleMe and my family were looking to buy a larger home as the current house we lived in was just being outgrown. We engaged Gatekeeper as they looked to be very strong in our market and the advice we received was excellent. Informed (honest), and simple to understand. The advertising was quick to get started and they conducted all the viewings which made our life easy. We got an offer which we decided to accept and have now put an offer in on our new hoke which has been accepted. It was all quite simple and hassle free which is a relief. Many Thanks.
Thank you so much for taking the time to post your review, I am delighted you would share your recommendations. We are always thrilled to get good feedback on our service. Kind Regards, Vanessa - Marketing Director
5/5
GoogleThe agent was very professional and kind. Nice to have that kind of service
So glad you had a good experience with us, many thanks for the positive review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleVery fast response, great service, would recommend, nice to have a deal with this agency :)
Hi Adriana, many thanks for your kind words and taking the time to post your review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleAlways provide professional approach and service. I have been with Gate keeper since 2013.... I would highly recommend them.
Thank you so much for taking the time to post your review. It is great to hear that the team continue to provide you with a professional service and that you would highly recommend us. Kind Regards, Vanessa - Marketing Director
5/5
GoogleReally pleased with the service provided. Very friendly and knowledgeable about their properties. They take time to find out what suits you.
5/5
GoogleAs a former landlord I can highly recommend Gatekeeper, for many reasons. Importantly rental is their primary focus, not an add on to sales. Their quotes of rental com whilst not as high as other companies were actually better value when you take into account the whole package over a long-term rent. As a landlord I paid for full management, which unlike other providers is cheaper than part management, this is their quality control on repairs. The assumption being consistency in jobs as they use the same quality providers. I had a few jobs needed (front door wouldn't lock, toilet constantly flushing, oven stopped working) and each time they used the same system. If it's below a set amount you have a presigned waiver to go ahead without need for consultation (£100). Above that the team give you costed options, send out an engineer, replace the appliance there and then, combination if the two, and then 3 costed option for alternate appliances if appropriate. The level and speed if communication worked for, and I'm a stickler for good comms! I'm happy to report bpnone of the repairs needed to be revisited. If I were to be a landlord again I would definitely talk to Gatekeeper first, and have for all the reasons above been recommending them to potential renters also. Good luck.
5/5
GoogleWe have dealt with the team at Gatekeeper for the last 2 years and in that period they have been nothing less than excellent. Whatever you're looking for, be it as a landlord, or a tenant, or a potential buyer I really cannot recommend them enough. Please give them a try.
Wow What a great start to our New Year! Thank you so much for taking the time to post your review, I am delighted you would share your recommendations. We are always thrilled to get good feedback on our service. Kind Regards, Vanessa - Marketing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum; Gatekeeper, Swindon won Platinum.
Tell us what you need and up to 3 trusted local agents will be in touch.
