4/5
GoogleExcellent team of people! Moving made easy ! Great service
Agent replied
Many thanks for the 5 star review!! Kind Regards, Vanessa - Marketing Director
Trusted Agent profile · Oxfordshire
Verified
Gatekeeper estate agents in Witney and Swindon
★★★★★
2,155 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,155 reviews on three platforms, rated 4.8 out of 5 overall.
1,358
Reviews on Google
All 3 offices
12
Reviews on The Trusted Agent
All 3 offices
785
Reviews on Trustpilot
All 3 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Buyers2 reviews
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
Landlords3 reviews
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
Tenants4 reviews
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Our offices
Gatekeeper's three offices, most reviewed first. Each has its own page.
- Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)3-4 Kingfishers Court Northfield Farm Lane, Witney, OX28 1UE906 reviews · 906 on Google (4.7)60 in the last 90 days
- Gatekeeper Witney (77 High Street)77 High Street, OX28 6JA905 reviews · 893 on Google (4.7)61 in the last 90 days
- Gatekeeper SwindonSwindon, SN2 2PN785 reviews · 0 on Google75 in the last 90 days
Awards
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,358 reviews on Google only. Show every review
Google5/5
GoogleShopped around for a new agent to manage my after I moved out of the Area I was impressed with Gatekeepers approach and fee structure. Moving in to the new tenancy has been simple and the communication clear and simple which make my life easier as I'm always busy.
Agent replied
Hi Carl, many thanks for your positive comments, so pleased that you found our fee structure and communication to be clear and simple. Kind Regards, Vanessa - Marketing Director
5/5
GoogleIt's rare that you come across standout service like Gatekeeper. I have only recently started my tenancy but in every single way the experience has been so much better than with the previous agency. 'share and care' type approach. Gate keeper earns my highest recommendation.
Agent replied
Hi Dawid, thanks so much for leaving such a positive review, the team really appreciate your comments and it is great to hear that you would highly recommend us. Kind Regards, Vanessa - Marketing Director
4/5
GoogleFriendly staff, any problems easily resolved, recommended. Had a few issues when first setting up the rental contract, BUT no issues since. Would have given 5 stars, BUT having to call a 0871 number to contact them is a little annoying... ( i email )
Agent replied
Hi Jay, thanks so much for recommending us on your review, we really appreciate it. I perfectly understand your comments regarding the 0871 contact number, it is something we are looking at. Kind Regards, Vanessa - Marketing Director
5/5
GoogleMyself and my partner have been tenants of Gatekeeper for about 3 years and have been very happy throughout our tenancy. I would be more than happy to recommend them.
Agent replied
Hi Devon, thanks for the recommendation! Kind Regards, Vanessa - Marketing Director
5/5
GoogleI am really happy to had good advices and walkthroughs from the agents, with every step I had to take in order to rent a house. Clearly explained all the milestones a person has to do, with no delays between them, always responsive and kind giving support. And still helping me with all the questions I have.
Agent replied
Lovely feedback, thank you so much. So glad to hear that you have been supported throughout your application process. Kind Regards, Vanessa - Marketing Director
5/5
GoogleAs a Landlord I am very satisfied with Gatekeepers help in finding tenants promptly, and with maintaing and looking after the property and my interests.
Agent replied
Hi Robin, thanks so much for taking the time to leave us such a positive review! Kind Regards, Vanessa - Marketing Director
5/5
GoogleThank you Gatekeeper for making my application and move so straight forward. Everyone I spoke to and met was friendly and efficient.
Agent replied
Hi Sally, thanks so much for the 5 Star Review - glad to hear that your application and move was straightforward and the team were efficient and friendly. Kind Regards, Vanessa - Marketing Director
5/5
GoogleReally wish i could afford the house as the services i got from gatekeepers was awesome, from my showing interest in the house till i viewed the place. You guy are doing great. Will definitely contact you in future when i need a house again.
Agent replied
Lovely feedback to receive, thank you so much and best of luck in your house search!! Kind Regards, Vanessa - Marketing Director
5/5
GoogleFrom the time I signed my letting agreement to the present date I have nothing but praise for the people who work at gatekeeper. They always respond quickly and effectively to any issues I have had with the property and are always really pleasent to speak to over the telephone. Very friendly service.
Agent replied
Thank you Sarah! What amazing feedback to receive, thanks for leaving your comments and I am so pleased you are happy with our service. Kind Regards, Vanessa - Marketing Director.
5/5
GoogleAbsolutely fantastic team. Very understanding of people's needs when it comes to finding a home. The staff are all friendly and easy to talk to and also very quick in responding and getting paperwork done. I am very happy to be renting with Gatekeeper. Thank your so much
Agent replied
Hi Nicola, thanks so much for your positive comments on the Gatekeeper team. It's great to hear you found them friendly, easy to talk to as well as efficient in looking after you. Kind Regards, Vanessa - Marketing Director
5/5
GoogleI have rented property through many agents in my time and I have found Gatekeeper to be amongst the best. The communication is good. Answers to enquiries is swift and If there are any items that crop up with the property they get them resolved with urgency. Very impressed and happy to stay in my property for the long term. Thanks,
Agent replied
Hi Franny, so kind of you to leave such great comments about your experience with Gatekeeper. Glad to hear you are being well looked after. Kind Regards, Vanessa - Marketing Director
5/5
GoogleAs a Tenant of Gatekeeper I have been very impressed. The whole time I have been at the property about 3 years they have always looked after me and communicated very well. The check out and deposit return process was swift and easy and very detailed. Both the central team and the local have team have been fantastic. Thank you all. Jane
Agent replied
Hi Jane, good to hear that you have been impressed with the way that the team have looked after you throughout your tenancy and with your check out. Thank you for your positive comments, Kind Regards, Vanessa - Marketing Director
5/5
GoogleGreat staff and everything was so easy and clear. Thank you so much.
Agent replied · 30 July 2023
Brilliant to hear that we could make it clear and easy for you - thanks for the post! Kind Regards, Vanessa - Marketing Director
5/5
GoogleAbsolutely fantastic service from start to finish and I’m extremely glad I found a property with Gatekeeper.
Agent replied · 30 July 2023
Wow, amazing feedback to received, thanks so much for this. So happy that you are pleased with the service you have received. Kind Regards, Vanessa - Marketing Director
1/5
GoogleIn my experience a very bad and unprofessional company. Based on my personal experience with them i wrote a review explaining the poor service I had received from them, two weeks later I received a phone call from the company’s owner mat symons threatening me that his legal team would take me to court and sue me if I didn’t take the comment down. Apparently my comment was defamation of the business, but it was merely my opinion. I asked how they had my mobile number and they had it on file from when I was searching from a flat before. Which is illegal in line with gdpr rules. I feel mat wanted to intimidate scare and bully me
Agent replied
Thank you for your comment, I am deeply concerned at your feedback. We have now started a full investigation and will update you shortly. Again thank you for taking the time to leave this feedback. Kind Regards - Vanessa, Director
1/5
GoogleAVOID LIKE THE PLAUGE Horrible company to deal with. I urge tenants and landlords to read their negative reviews before using Gatekeeper. When all I hear is negative feedback from anyone who has dealt with this company, I’m shocked and suspicious of the 5* reviews posted on this forum. Slow to respond to emergencies or issues yet very quick to threaten customers with their legal team for voicing their concerns. Definitely better options elsewhere. Stay well clear.
Agent replied
Thanks for taking the time to leave the feedback, as discussed I am disappointed that you feel the way you do about Gatekeeper and that you did not want to discuss the matter further. We set up the business to try and change the poor experience that we feel landlords and tenants receive in our industry and as such I see how hard our team works to improve the customer experience every day. We obviously do make mistakes and that is why I would have liked to discuss this matter further with you to try to better understand what went wrong, learn from it and then try to resolve the issues for you directly. On the matter of legal action we publish all in house surveys on our website and we have lots of 5 stars (Fantastics) and a few 1 stars (Terribles). You can see here that we do not always get it right or that some people also disagree with what we have done as a genuine reflection of our work. We are always incredibly grateful for anyone that takes the time to leave us feedback as it helps us in our daily sessions improve the business and point us in the right direction keeping us true to what we set out to change when we started the business. However we will not accept personal attacks or libellous statements online. There are a few individuals who think it is OK to post what I can only describe as appalling personal comments or false statements without consequence, and we are currently taking legal action against these individuals to protect our staff and business. I understand that you have genuinely experienced issues while renting through us and I am really sorry for this. If you change your mind and do wish to discuss this matter directly then I would really appreciate any time you have to attempt to resolve this for you. Please feel free to call me, or alternatively email or pop into the office for a chat. Patrick Brady (Managing Director)
1/5
GoogleIn my experience a very bad and unprofessional company. Based on my personal experience with them i wrote a review explaining the poor service I had received from them, two weeks later I received a phone call from the company’s owner mat symons threatening me that his legal team would take me to court and sue me if I didn’t take the comment down. Apparently my comment was defamation of the business, but it was merely my opinion. I asked how they had my mobile number and they had it on file from when I was searching from a flat before. Which is illegal in line with gdpr rules. I feel mat wanted to intimidate scare and bully me
Agent replied
Thank you for your comment, I am deeply concerned at your feedback. We have now started a full investigation and will update you shortly. Again thank you for taking the time to leave this feedback. Kind Regards - Vanessa, Director
1/5
GoogleAVOID LIKE THE PLAUGE Horrible company to deal with. I urge tenants and landlords to read their negative reviews before using Gatekeeper. When all I hear is negative feedback from anyone who has dealt with this company, I’m shocked and suspicious of the 5* reviews posted on this forum. Slow to respond to emergencies or issues yet very quick to threaten customers with their legal team for voicing their concerns. Definitely better options elsewhere. Stay well clear.
Agent replied
Thanks for taking the time to leave the feedback, as discussed I am disappointed that you feel the way you do about Gatekeeper and that you did not want to discuss the matter further. We set up the business to try and change the poor experience that we feel landlords and tenants receive in our industry and as such I see how hard our team works to improve the customer experience every day. We obviously do make mistakes and that is why I would have liked to discuss this matter further with you to try to better understand what went wrong, learn from it and then try to resolve the issues for you directly. On the matter of legal action we publish all in house surveys on our website and we have lots of 5 stars (Fantastics) and a few 1 stars (Terribles). You can see here that we do not always get it right or that some people also disagree with what we have done as a genuine reflection of our work. We are always incredibly grateful for anyone that takes the time to leave us feedback as it helps us in our daily sessions improve the business and point us in the right direction keeping us true to what we set out to change when we started the business. However we will not accept personal attacks or libellous statements online. There are a few individuals who think it is OK to post what I can only describe as appalling personal comments or false statements without consequence, and we are currently taking legal action against these individuals to protect our staff and business. I understand that you have genuinely experienced issues while renting through us and I am really sorry for this. If you change your mind and do wish to discuss this matter directly then I would really appreciate any time you have to attempt to resolve this for you. Please feel free to call me, or alternatively email or pop into the office for a chat. Patrick Brady (Managing Director)
1/5
GoogleAvoid....... was a tenant for over a year in a property they said they have managed for over 10 years and had never had a damp problem you could tell this was a lie from the day we moved in... we complained loads about it every time but nothing done... I lost clothes and furniture to the damp in the end.. we used dehumidifier in the rooms but still this did not help as the windows had no ventilation so you would need to keep them open even in the winter. The carpets where disgusting when I moved in.. on check out we used a rug doctor the carpet looked better than when we moved in... but still I got charged for stains on the carpet that was already there... and trying to charge me for the damp.. absolute joke.... they dont care they dont really listen once you move in... we even glossed some windowsill due to being bad and yet I got charged for one that was left in the same way as when I moved in.... would avoid.... and I know am not the only one that suffered a damp problem in the area that I was in as we know someone else that rented from gatekeeper in the same place and they lost almost everything to damp....
Agent replied
Hi Steph, so sorry to hear that you have experienced issues with your tenancy. I am disappointed with your feedback but I understand that Lucy will be in touch to discuss the matter with you. In the meantime please feel free to call or email us or pop into the office for a chat so that we can resolve this for you. Kind Regards, Vanessa - Marketing Manager. (May 19) Additional. I know that Lucy has been in contact with you and she is there anytime you need to pick up with her.
5/5
GoogleThe agent was very professional and kind. Nice to have that kind of service
Agent replied
So glad you had a good experience with us, many thanks for the positive review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleVery fast response, great service, would recommend, nice to have a deal with this agency :)
Agent replied
Hi Adriana, many thanks for your kind words and taking the time to post your review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleAbsolutely fantastic service from start to finish and I’m extremely glad I found a property with Gatekeeper.
Agent replied
Wow, amazing feedback to received, thanks so much for this. So happy that you are pleased with the service you have received. Kind Regards, Vanessa - Marketing Director
5/5
GoogleVery fast response, great service, would recommend, nice to have a deal with this agency :)
Agent replied
Hi Adriana, many thanks for your kind words and taking the time to post your review. Kind Regards, Vanessa - Marketing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gatekeeper
Which Gatekeeper office has the most reviews?
Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
Where are the Gatekeeper offices?
The three Gatekeeper offices, by town:
- Swindon: Swindon, SN2 2PN
- Witney (3-4 Kingfishers Court Northfield Farm Lane): 3-4 Kingfishers Court Northfield Farm Lane, Witney, OX28 1UE
- Witney (77 High Street): 77 High Street, Witney, Oxfordshire, OX28 6JA
What do sellers say about Gatekeeper?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
What do landlords say about Gatekeeper?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
What do tenants say about Gatekeeper?
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Has Gatekeeper won any awards?
Yes. In The Trusted Agent 2026 awards: Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum; Gatekeeper, Swindon won Platinum.
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