Fyfe Mcdade Ltd estate agents in Hackney and London

★★★★★ 5/5

Google

I’m a nurse and this agency especially Isabella bent over backwards to help accommodate our needs. This has been a new experience for me in London as agencies can sometimes be a bit dodgy. Fyfe Mcdade was the opposite and I felt very secure in my discussions leading to the house I’m in now. I will be sure to use them going forward. Thank you again Isabella!PositiveProfessionalism

Bernie · 25 October 2021 · Fyfe Mcdade Ltd Hackney

★★★★★ 5/5

Google

Searching for flats with Keil from Fyfe McDade was a very enjoyable experience. He was friendly, helpful and knowledgeable about the properties we visited. He was responsive and flexible, which was a huge help throughout the process. An overall positive experience and would definitely recommend using them (ask for Keil!).

Ariana · 25 October 2021 · Fyfe Mcdade Ltd Hackney

★★★★★ 1/5

Trustpilot

Don’t use Fyfe Mcdade services.

Honestly, I recommend you use someone else’s services. They were dishonest (promising free-wifi and then not including it in the contract), rude, inattentive, charged us for every little thing possible. Fyfe Mcdade should be ashamed.

Billy · 16 August 2021 · Fyfe McDade Limited

★★★★★ 5/5

Google

Rating only, no written review.

Ruth · 16 April 2021 · Fyfe McDade Limited

★★★★★ 5/5

Google

We’ve been with Fyfe McDade for a number of years now and we couldn’t be happier. They’re friendly, helpful, always there when you need them, and quick to respond when anything does go wrong. We’re glad to have them on our team!

Jared · 16 April 2021 · Fyfe McDade Limited

★★★★★ 5/5

Google

I had the pleasure of purchasing my flat via Fyfe's Bloomsbury Office and dealt with their branch manager Alex. He was an absolute star throughout the process and kept us all nicely on track and always provided me with updates. he went above and beyond and i can not thank him enough for that. Excellent agent and I would highly recommend.

Marcus · 16 April 2021 · Fyfe McDade Limited

★★★★★ 5/5

Google

Fyfe have managed my flat brilliantly for a number of years. They are fantastic to work with, knowledgeable about the local rental market, and have consistently found reliable long-term tenants. As a UK resident currently living abroad, it is great to know that my property is in safe hands and that they are making sure I'm up to date on all landlord requirements. They always ensure a smooth transition between tenants and that the property is left in good order. Thank you to Alex and the entire team!

Priya · 16 April 2021 · Fyfe McDade Limited

★★★★★ 5/5

Facebook

Pleasure to deal with. Lovely team. A refreshing change from other agents!

Ania · 18 September 2020 · Fyfe McDade Limited

★★★★★ 1/5

Trustpilot

My honest opinion

If you don't have time to read this review, here is a summary: • Fyfe Mcdade will promise anything to sign you up and make you pay, then not fulfill their part of the deal. • They broke the contract on day 1. • Uses their leverage of them having your money and you don't have any alternative living situation to their advantage. • Ignores complaints and is likely to ghost you for weeks. • Most likely fake reviews. (Fummi was a manager I knew from the company and has rated it 5 stars, so I suspect others have done the same). • They take more than a month to release your deposit. • They take no responsibility for their employees' actions and expect you to be more flexible than a rubber band. • £ 1650/m flats with countless problems such as humidity and mould, rodents, leaky roof and windows. I will sleep better knowing I have helped someone dodge the torpedo sized bullet that hit me square in the face. Now to the review: My partner and I were shown a dirty flat in central London and were promised that everything worked, it would be professionally cleaned, and the internet was already set up and ready to use. The agent managed to "misunderstand" my foreign partner when talking about the break clause, and basically just ignored our request there and set that it was too late to change now as the landlord already agreed to other terms. When we finished our preceding tenancy agreement we moved in on the same day. When they did not comply with any of those promises it left us with no other option than to clean the entire flat ourselves with a broom and dustpan since the vacuum didn't work. The internet was not working either, so I was unable to get any work done from home for 12 days. They apologised and said that as they did not clean it, we did not have to pay for cleaning either when we moved out (spoiler alert: we did). Fast forward a bit and we start to notice a big humid spot on the wall in our bedroom and mould growing in the ceiling in the bathroom. That was the leaky roof... We were told that it was not dangerous, and we should just wipe down the mould and open the windows. They had a guy our looking at the roof but it never got fixed, and every time it rained (which it does a lot in London), the spot on the wall got bigger. At a later time, the ceiling in the entrance was dripping but as this was not part of the flat itself, nothing was done about it. Then we got rodents, and I think we have had about 6 people out over a period of 2 years looking at the apartment before they finally found a gaping hole of 30 cm in diameter behind the stove. We had poison and traps everywhere and I would guess we had like 10-15 mice. As Fyfe Mcdade has a very high staff turnover, the agents are allowed to say ANYTHING that will make the company money, when the tenants realise what the agent promised back in the days, they are not working there anymore and the company just rejects all responsibility. Forget about written proof or verbal contracts... You can literally ask them if you are allowed to hang up paintings and they say yes, no problem, but then they will charge you for not having painted the wall afterward when you get the deposit back... Yes, that happened. I gave them so many chances to rectify their actions, to take responsibility, find compromises and provide just a grain of customer service. Danny was the only guy who I spoke to who had any kind of concern what their customers thought of them and he was polite and showed integrity. Unfortunately, it is not enough to lift the review up to 2 stars for the countless times they have disappointed. Just to clarify, it has not been one person at the company I dislike. This is multiple employees and the overall company policy of not caring how customers are treated, as long as they have already paid. Well hey, why not take them to court? They violated the consumer Rights Act 2015 on different occasions. Time and money is the main issue here, I would most likely have won, but as a foreigner living in London, it could end up dragging out too long. I also did not have the luxury of having other places to live in. I needed to be in central London due to work commitments. You might think I am an exception to the small sample size of people who have reviewed this company. I can assure you with all the problems I encountered during my tenancy period and how it was handled by different agents, there is no way I am an outlier. I recognised some of the employees’ names on the customer review site rating it 5 stars, but I guess that's just marketing done right... I have chosen not to call out any of the employees who treated us so horribly as this is a review of the company as a whole.

Jacob · 5 August 2020 · Fyfe McDade Limited

★★★★★ 5/5

Google

Had a good experience with Fyfe. Runy was so helpful and professional in finding a good range of suitable properties.

Yssa · 18 June 2020 · Fyfe McDade Limited

★★★★★ 5/5

Google

Just rent a flat from them. Runy is really nice, responsible and helpful.

Adam · 16 April 2020 · Fyfe McDade Limited

★★★★★ 5/5

Google

Transparent, honest, and quality service from this agency. Would highly recommend for both sales and lettings. Have used them for both. Alex in particular goes above and beyond.

Cris · 16 April 2020 · Fyfe McDade Limited

★★★★★ 5/5

Google

I have used Fyfe's in Marchmont Street for many years. I have found Alex and his team to be friendly, diligent and professional. I would not hesitate to recommend them.

Neil · 16 April 2020 · Fyfe McDade Limited

★★★★★ 5/5

Google

Had a good experience with Fyfe. Runy was so helpful and professional in finding a good range of suitable properties.

Ulyssa · 16 April 2020 · Fyfe McDade Limited

★★★★★ 5/5

Google

Rating only, no written review.

Alison · 16 April 2020 · Fyfe McDade Limited

★★★★★ 5/5

Google

Very good service overall, mr Leily (who has been our agent) was very professional, patient and kind.

Giacomo · 16 April 2020 · Fyfe McDade Limited

★★★★★ 5/5

Google

Outstanding service. I was in frequent contact with Becca and she was very helpful in every way. I will certainly use their services again in the future and can recommend their services to anyone.

Ilja · 16 April 2020 · Fyfe McDade Limited

★★★★★ 5/5

Google

A fantastic service. Alex is always on top of everything. His knowledge of the market and his diplomacy and wisdom are invaluable! We feel very lucky to have him fighting our corner!

Luigi · 16 April 2020 · Fyfe McDade Limited

★★★★★ 5/5

Facebook

Unique customer experience all the way. 100% committment, reliable and incredible industry knowledge.

Sandra · 16 November 2019 · Fyfe Mcdade Ltd Hackney

★★★★★ 5/5

Google

Superb service, responsible and commercial staff - impressive in the market!

Christian · 26 October 2019 · Fyfe Mcdade Ltd Hackney

★★★★★ 5/5

Google

I can highly recommend Fyfe Mcdade! They are super professional and my experience was completely different to all other agencies. They are very helpful and respond to all my requests immediately - even on weekends.

Dominique · 26 October 2019 · Fyfe Mcdade Ltd Hackney

★★★★★ 5/5

Google

This is the best agency I have dealt with since moving to London. All the stuff are super friendly and they relied to al my questions even during weekends. They are professional and helped me find the perfect flat. I would highly recommend fyfemcdade

Tiziano · 26 October 2019 · Fyfe Mcdade Ltd Hackney

★★★★★ 5/5

Google

Best Agency in the entire East London. I've been living in London for 4 years and my experience with Fyfe McDade has been really impressive compared with all the agencies I dealt with. Reliable and super kind staff, ready to take care of you. 5 stars.

Giorgia · 26 October 2019 · Fyfe Mcdade Ltd Hackney

★★★★★ 1/5

Google

Rating only, no written review.

Suranjan · 16 April 2019 · Fyfe McDade Limited