Trusted Agent profile
★★★★★
510 reviews across 4 offices and 2 platforms
Fraser & Co has four offices, in Barnet, Westminster (two offices) and Hounslow. Together they have 510 reviews on two platforms, rated 4.4 out of 5 overall.
Fraser & Co's four offices, most reviewed first. Each has its own page.
Showing 448 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Hello Manikantan, I am so sorry to see that you have had a bad experience with Fraser & Co. Please if you could, send us an email at complaints@fraser.uk.com, detailing the issues so we can address these for you and come to a positive conclusion. Again, our sincerest apologies, Fraser Team
1/5
GoogleCrooks and liars. They sell to themselves or their friends the best offers- once they sell it the flat is out of the circulation - it’s like it has never been on sale ! Usually when a flat is sold it still will be on the websites under the word “sold”. The flats that they sell to themselves just disappear - never to be seen again. Mafia style. Avoid at all costs ! Don’t waste your time.
1/5
GoogleAbsolutely unprofessional. If any repairs are needed they'll bend over backwards not to send over a repairman/contractor. There have been loose tiles under the kitchen sink in the flat I'm currently renting and these haven't been fixed since move-in. They're great at taking your money and disappearing. Although I loved living in the area I'm in and the flat itself, I advise you to avoid them like the plague and rent from a more professional company.
Dear Mr Cakaniski, Please accept our sincerest apologies for the negative experience you have had with Fraser & Co thus far. If you could, please can you send our complaints team an email detailing all the issues you have/ are experiencing and who you have dealt with at Frasers (complaints@fraser.uk.com). I will make sure that this issue is escalated once we receive the email and personally make sure that all the issues you are experiencing are sorted out. Again, please except our sincerest apologies. Kind regards, Fraser & Co Team
5/5
GoogleGreat estate agent. always quick to help. renting was a very easy procedure. highly recommended.
4/5
GoogleRating only, no written review.
Thank you for your 5-Star review. Best wishes, Fraser & Co Team
5/5
GoogleRating only, no written review.
Thank you for your 5-Star review. Best wishes, Fraser & Co Team
5/5
GoogleIn the end I didn't use Frasers but they were very helpful in branch.
Thank you for your 5-Star review. Hopefully we will get to work with you in the future. Best wishes, Fraser & Co Team
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful
5/5
Googlev professional and v kind
5/5
GoogleGreat service. Helpful and polite!
5/5
GoogleVery friendly staff and excellent to work with! :)
5/5
GoogleI am speechless outstanding staff & great friendly professional service and excellent help
5/5
GoogleAs a landlord I Recommend ! Friendly and professional staff ! 5 stars service! Well done!
5/5
GoogleGreat estate agent. always quick to help. renting was a very easy procedure. highly recommended.
5/5
GoogleI really like everything about lock8estate, very friendly, organized and professional staff. They always ready to help and all referencing processes very fast. Thanks for everything guys.
5/5
GoogleReally really pleased with the team at Lock 8! Any issue or request that I have raised with them has been dealt promptly and professionally. Highly recommended!
5/5
GoogleAbsolutely amazing staff at Lock8estates! Super fast referencing process, very prompt and organised! Always friendly, professional and helpful! Thank you for everything.
5/5
GoogleVery professional service. As an overseas landlord I am at the hands of the agencies. Lock 8 has been one of the most professional agencies I have dealt with, are always responsive and willing to go the extra mile to help. Good job to the team!
5/5
GoogleLock 8 has been a staple of courtesy and professionalism, at the very least, for the past (around) 2 years, being the company that helped me and my partner find the flat we are currently living in, and that they also manage. So far they have always been prompt and courteous addressing all questions and issues we have faced so far, while trying to find the most efficient solution for the facing problems.
5/5
GoogleWe've been using Lock8Estates services for two years and we couldn't be happier. They've helped us during a tough situation, they've always replied to our emails and needs quickly, promptly and efficiently, we always feel welcomed when we go the office. Honestly, they're an amazing, professional and efficient team, very nice and assertive. And it’s not the first time that I’ve seen the team to go out of their away to help out their clients. I would recommend Lock8Estates service to everyone.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Fraser & Co and its branches won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winners in one year, the group and its branches: 2024.
British Property Awards by year, 20242024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Barnet has the most, with 237 reviews rated 4.5 out of 5, followed by London West End with 222.
The four Fraser & Co offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award.
