★★★★★ 1/5
GoogleAbsolutely avoid this company!!! They are so irresponsible!! I moved out in August and still waiting for my deposit since almost two months, they also overcharged me for things I did not break. Also, they never reply to e-mails and never pick up phone calls. Avoid please.
Yuli · 25 October 2020 · Fraser & Co London West End
Agent replied · 24 October 2024
Thank you for letting us know about this. Your feedback helps us get better. Please can you email our complaints email (complaints@fraser.uk.com) detailing your issue and we hope to resolve it promptly and accurately.
★★★★★ 5/5
GoogleHas been a long journey in purchasing, and Jordan Horne has been great through the entire process. Always responsive to the many requests and provided us with regular updates throughout the entire journey. Would definitely have Jordan help us with our next purchase in the future!PositiveResponsiveness, Professionalism
James · 25 October 2020 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear James,
Thank you so much for taking the time to write your 5-star review for our Paddington Branch.
We are so pleased that you had a great experience with our dedicated team in particular Jordan who was professional and responsive on your purchasing journey. We will pass your kind words on to him, he will be thrilled to hear your feedback and thank you for your recommendation.
Best wishes,
Fraser & Co Team
★★★★★ 1/5
GoogleWe spent 1 year renting an apartment provided by Fracer. At the end of the tenancy, they sent us a huge bill for absolutely unreasonable expenses and trying to charge us for damages that were already there during check in! After you make your comments and disagree with the charges they simply disappear and ignore your emails. Avoid this companyNegativeProfessionalism
Violeta · 25 October 2020 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Violeta,
Thank you for your review. I’m sorry to hear you had such a frustrating experience. We would really appreciate if you could email our complaints email (complaints@fraser.uk.com) detailing the issues you experienced so we can come to positive conclusion for both parties.
Many thanks,
Fraser Team
★★★★★ 5/5
GoogleBeen on a rollercoaster! Jordan Horne from Fraser & Co listened to what I needed (I was demanding!) found somewhere, negotiated brilliantly with developers and me and we were all set. Then my circumstances changed and gutted I had to withdraw. Jordan was super helpful and brought everything back which must have been tough bearing in mind what I'd needed and he'd secured. I will happily go back and buy my next place with Fraser & Co and Jordan, thank you to him, his boss and the developers. Next time!PositiveResponsiveness, Professionalism
Simon · 25 October 2020 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Simon,
Thank you so much for taking the time to write your 5-star review for our Paddington Branch.
We are so pleased that you had a great experience with our dedicated team in particular Jordan who was professional and responsive on your purchasing journey. We are sorry to hear your circumstance changed and you withdrew. However we will pass your kind words on to him, he will be thrilled to hear your feedback and thank you for your recommendation.
Hopefully speak soon!
Best wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleGreat during viewing, references and management team!
I just moved in one of the properties management by Fraser and Co and Fabian and Anna have been very helpful. The process went really smoothly, they were very accommodating and quick. I wasn't based in London during my flat search and Fabian went out of his way to show me the property both in video and in person at different times. Anna took over and is now my property manager and has been very quick and helpful right before Christmas. Definitely recommend, best experience in 5 years in London!
Alexandra · 25 October 2020 · Fraser & Co London West End
Agent replied · 24 October 2024
Dear Alexandra,
Thank you so much for leaving our Paddington office a 5-star review in particular Fabian and Anna. We are so pleased to hear that you found our services smooth and accommodating.
If you require further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GooglePro and well orginizedPositiveProfessionalism
Nir · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleVery friendly and proactive staff. Would highly recommend to both tenants and landlords.
Karan · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleA+ service across the whole process for renting a property. Communications always prompt for any questions and information given with clarity.PositiveResponsiveness, Quality, Professionalism
Nishal · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 4/5
GoogleI have just rented a flat through Lock8estste. The service is very good. Zine-Eddine is a hospital agent.PositiveResponsiveness, Professionalism
Hong · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleVery good experience with Lock8Estates, specially Zine-Eddine Medjaoud has been very helpful and extremely responsive at all times. Highly recommend them!PositiveResponsiveness, Professionalism
Juan · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 4/5
GoogleGood service, and a easy process renting with Lock8. Zine-Eddine was especially helpful and responsive to questions.
Anna · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleThe agents at Lock 8 do a great job - they are very quick with whatever queries you have for them! Has been a pleasure dealing with them so far!
Rita · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleThe members of staff in Lock8 have been working effectively and efficiently all the time, never miss targets the client aiming for. I would recommend them to you for your property without reserve.
C · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleAbsolutely amazing team! I highly recommend Lock8 Estates ! I was looking for a flat and just popped in their office and Zine was more than happy to show us a property. Very professional team, really prompt as well
Rawan · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleHassle free property renting!
Had been a wonderful experience with the team at Lock8 who delivered professional and hassle free service while i was renting a property.
The team was accomodative enough to all my requests for property viewing and the BEST part is that they are open even on sundays, which really turns out to be a convenient option for working professionals.
Having viewed multiple properties which the team manages, found a perfect choice for my likes and all thanks to the team to have helped me with the renting process.
The overall renting process was a cake walk, with all documentation and related processes taken care of and i could rent the property within a week - the team understood my urgency and handled my request with utmost priority.
Glad to have associated with Lock8 for my property search. Thanks for all their magnificent support!
Sanoj · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleWe've rented from Lock8 for a year and half and they have always been very supportive and responsive, making our stay very easy. They have been prompt in helping us fix any problems and communication with our landlord efficiently. The team has been a pleasure.PositiveResponsiveness
Mavish · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleI highly recommend Lock8 Estates ! We were looking for a flat and just popped in their office and Zine was more than happy to understand our requirements and show us properties that we would like. We have happily moved since then! The top 3 reasons I would recommend them are:
1. They work on weekends and adhere to your time which is really helpful for working professionals
2. From the time we said okay for a flat, the entire documentation process was taken care by them
3. All the queries were swiftly answered and dealt with a lot of patience before and after our movingPositiveResponsiveness, Professionalism
Swetha · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 5/5
GoogleThe Lock8 Estates team is great. I've been renting my flat through them for years - the process has always been smooth and the property was hardly ever empty. They handle requests and issues very efficiently and professionally. Highly recommended!PositiveResponsiveness, Quality, Professionalism
Kevin · 23 October 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 1/5
GoogleRating only, no written review.
Manikantan · 10 October 2020 · Fraser & Co Kew Bridge & Brentford
Agent replied · 22 October 2024
Hello Manikantan,
I am so sorry to see that you have had a bad experience with Fraser & Co. Please if you could, send us an email at complaints@fraser.uk.com, detailing the issues so we can address these for you and come to a positive conclusion.
Again, our sincerest apologies,
Fraser Team
★★★★★ 1/5
GoogleCrooks and liars. They sell to themselves or their friends the best offers- once they sell it the flat is out of the circulation - it’s like it has never been on sale ! Usually when a flat is sold it still will be on the websites under the word “sold”. The flats that they sell to themselves just disappear - never to be seen again. Mafia style. Avoid at all costs ! Don’t waste your time.
Greg · 10 October 2020 · Fraser & Co Kew Bridge & Brentford
★★★★★ 1/5
GoogleAbsolutely unprofessional. If any repairs are needed they'll bend over backwards not to send over a repairman/contractor. There have been loose tiles under the kitchen sink in the flat I'm currently renting and these haven't been fixed since move-in. They're great at taking your money and disappearing. Although I loved living in the area I'm in and the flat itself, I advise you to avoid them like the plague and rent from a more professional company.
Kaan · 10 October 2020 · Fraser & Co Kew Bridge & Brentford
Agent replied · 22 October 2024
Dear Mr Cakaniski,
Please accept our sincerest apologies for the negative experience you have had with Fraser & Co thus far. If you could, please can you send our complaints team an email detailing all the issues you have/ are experiencing and who you have dealt with at Frasers (complaints@fraser.uk.com). I will make sure that this issue is escalated once we receive the email and personally make sure that all the issues you are experiencing are sorted out.
Again, please except our sincerest apologies.
Kind regards,
Fraser & Co Team
★★★★★ 5/5
GoogleGreat estate agent. always quick to help. renting was a very easy procedure. highly recommended.
B · 14 January 2020 · Fraser & Co Colindale Estate Agents
★★★★★ 4/5
GoogleRating only, no written review.
Caroline · 26 October 2019 · Fraser & Co London West End
Agent replied · 24 October 2024
Thank you for your 5-Star review.
Best wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleRating only, no written review.
Charles · 26 October 2019 · Fraser & Co London West End
Agent replied · 24 October 2024
Thank you for your 5-Star review.
Best wishes,
Fraser & Co Team
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