Trusted Agent profile

Fraser & Co estate agents in Barnet, Westminster and Hounslow

4.4

★★★★★ Great

504 reviews across 4 offices and 2 platforms

Fraser & Co has four offices, in Barnet, Westminster (two offices) and Hounslow. Together they have 504 reviews on two platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

443

Reviews on Google

All 4 offices

Trustpilot logo

61

Reviews on Trustpilot

Business-wide

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Our offices

Fraser & Co's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 442 reviews on Google only. Show every review

5/5

Google

It was me and my friend’s first time renting a property and throughout the tenancy, the team were very helpful and understanding. A big thank you to Anna and Jack, who took the time and energy to make sure the little hiccups were resolved! :)

Bodrul · 25 October 2021 · Fraser & Co London West End

Agent replied · 24 October 2024

Hey Bodrul, Thank you so much for taking the time to send this! We’re so happy that you had a great first time renting a property with us and especially with Anna & Jack. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Best Wishes, Fraser & Co Team

5/5

Google

Certainly the best letting agency ever, Alvis is a star, he has been following up very closely, responding to my questions in a very professional way, he replies in weekends, holidays, and giving his maximum support. Rey made sure that we got everything we need before asking. I really can't thank them enough, specially Alvis, definitely recommending them to everyone I know 😍PositiveResponsiveness, Quality, Professionalism, Value

Nada · 25 October 2021 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Nada, Thank you so much for taking the time to write your review! We are so pleased that you are happy with the service you received from our dedicated team in particular Elvis. We will pass your kind words on to him, he will be thrilled to hear your feedback and thank you for your recommendation. Best wishes, Fraser & Co Team

5/5

Google

We worked with directly with Rumina Aktar to secure our new 2 bedroom house. In the past 7 years I've lived in London, I can honestly say that this is the first time that I've had a seamless process from start to finish. Not only was she super knowledgeable, responsive and understanding, but she went out of her way to navigate some somewhat tricky requirements. Would absolutely recommend!PositiveResponsiveness, Quality, Professionalism, Value

Ammar · 25 October 2021 · Fraser & Co London West End

Agent replied · 24 October 2024

Hi Ammar, Thank you so much for taking the time to send this 5 star review. We’re glad that you had a great experience with our Paddington Office in particular Rumina. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Thank you for your recommendation. Best Wishes, Fraser & Co Team

5/5

Google

Rumina the agents we were in contact with at Fraser & Co were extremely helpful and professional. She was incredibly responsive, even out of office hours, in order to facilitate the process as quickly and as easily as possible. She was very understanding in regards to all our requests / enquiries and happy to go above and beyond in order to make sure we were put at ease within the process. My wife is very happy with our new flat even tho she wasnt sure in the begining of the process! Deffinatly recomending Fraser & Co And our special thanks goes to Rumina for all shes done for us! ❤🙏PositiveResponsiveness, Quality, Professionalism, Value

Omid · 25 October 2021 · Fraser & Co London West End

Agent replied · 24 October 2024

Hi Omid, Thank you for the kind words. We are delighted to hear that you had such a great experience interacting with Rumina and other members of our team. We know how important it is to understand our customers needs and requirements. We are glad to hear that Rumina from our Paddington team was able to accomplish that for you. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response. Best wishes, Fraser & Co Team

5/5

Google

We had a great experience with Fraser and Co. My partner and I are in the midst of buying our first property and it happened to be in the midst of one of the craziest times ever, nonetheless we have managed to find our ideal home. Thank you very much to George Ratcliffe who went above and beyond and was very helpful, professional and gave us very honest advice which helped us make an informed decision. Thanks once again George and the team at Fraser and Co. regards, Susan and John

John · 25 October 2021 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear John, Thank you so much for taking the time to write your 5-star review for our Paddington Branch. We are so pleased that you has a great experience with our dedicated team in particular George who went above and beyond for you both. We will pass your kind words on to him, he will be thrilled to hear your feedback and thank you for your recommendation. Best wishes, Fraser & Co Team

4/5

Google

They are helpful and always provide responsive feedback. ZM is professional and a good communicator between the seller and buyer.PositiveResponsiveness, Professionalism

Tracy · 23 October 2021 · Fraser & Co Colindale Estate Agents

2/5

Google

They are polite, they always answer the phone, and replay back to emails. However, a few agents are dishonest and would not disclose information the tenant should know that would make the property undesirable!

Lubabah · 23 October 2021 · Fraser & Co Colindale Estate Agents

5/5

Google

Found lock8 estate online and sent them an email , ask to help to rent my flat out. They acted really quick and efficient, properly communication, quality service, recommendedPositiveQuality, Professionalism, Value

Shuzhi · 23 October 2021 · Fraser & Co Colindale Estate Agents

5/5

Google

I would like to thank ALL the team at Lock 8 for going above and beyond in every aspect - Highly professional during a challenging sale and moving deadlines, couldn't do enough for my family and I to successfully move home ! Thank you for your dedication and efficiency and sheer hard work - Best JamiePositiveResponsiveness, Professionalism

Jamie · 23 October 2021 · Fraser & Co Colindale Estate Agents

4/5

Google

Previously I thought renting a property is not easy. With Lock8estates this time, I've changed my mind. The team, especially Zine is a hard-working, professional and friendly agent. He understands quickly my concerns and reacts. I finally completed the process & documentation quicker than expected. Also, they work even on Sunday which is not usual in the industry. Recommended!PositiveResponsiveness, Quality, Professionalism

K · 23 October 2021 · Fraser & Co Colindale Estate Agents

5/5

Google

Meeting Lock 8 Estate agents has been a blessing. We turned up without an appointment and Mustafa was ever so helpful, took us to view a property and took time to answer our questions. Two months after our initial contact with Lock 8, we have already moved into our rented property. The team ensured we had a smooth experience from viewing to moving in. The service we received from Mustafa, Rami and Sam went above and beyond what we had expected and we would certainly recommend them to others. We will definitely be working with the team in the future.PositiveResponsiveness, Quality, Professionalism, Value

Pat · 23 October 2021 · Fraser & Co Colindale Estate Agents

5/5

Google

I've been using Lock 8 Estates for about 6 months now and I have been consistently impressed with their professionalism and the high level of service that I've had and continue to receive from the team. From the very first discussion with Zine-Eddine where he talked me through available services, supported the listing of my flat and subsequently helped to find and move tenants in, I've been pleased with the support that I've received. Since then the entire team has been attentive to both mine and my tenants' needs, have been punctual in responding to queries and requests, and also been patient with any delays on our side. I would fully recommend the Lock 8 Estates team and look forward to continuing to work with them!

Vanessa · 23 October 2021 · Fraser & Co Colindale Estate Agents

5/5

Google

I and my husband and son were looking for a rental house in a good location and found this real estate office. They helped us. They put a lot of effort into making the home rental process as fast as possible. Once again, they were very helpful when the time came for a new contract. They answer all our questions as soon as possible and are always in contact. The people working in this real estate office are friendly and the service quality is very good.Trust Lock 8 Estates because they will be of great help to youPositiveResponsiveness, Quality, Professionalism, Value

Hey · 23 October 2021 · Fraser & Co Colindale Estate Agents

5/5

Google

Rating only, no written review.

Kate · 10 October 2021 · Fraser & Co Kew Bridge & Brentford

Agent replied · 22 October 2024

Thanks for the 5 stars :) Best Wishes, Fraser & Co Team

5/5

Google

I had the privilege to have Nazim Udidin assisting me with my flat search. Nazim was extremely professional and happy to answer all of my requests and questions . I am very please with the service I was given and would definitely recommend it.

Sivan · 10 October 2021 · Fraser & Co Kew Bridge & Brentford

Agent replied · 22 October 2024

Hi Sivan, We can’t thank you enough for the kind words about Nazim. Your review means a lot to us and lets us know we’re on the right track! Best Wishes, Fraser & Co Team

5/5

Google

I rented a flat through them and managed to have the viewings and paperwork sorted whilst abroad. They were really professional and I have 0 complaints. In the future I will go through Fraser again due to the speed, professionalism and warmth of their service throughout. Big thank you to Nazim.

Turhan · 10 October 2021 · Fraser & Co Kew Bridge & Brentford

Agent replied · 22 October 2024

Hey Bodrul, Thank you so much for taking the time to send this! We’re so happy that you had a great experience with us and especially being abroad. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We will pass on your thank you to Nazim. If there are any issue at all, please fell free to contact us. Best Wishes, Fraser & Co Team

5/5

Google

A+ service across the whole process for renting a property. Communications always prompt for any questions and information given with clarity.PositiveResponsiveness, Quality, Professionalism

N · 29 December 2020 · Fraser & Co Colindale Estate Agents

5/5

Google

Great peoplePositiveQuality, Professionalism

Roger · 25 October 2020 · Fraser & Co London West End

Agent replied · 24 October 2024

Thank you Roger :)

5/5

Google

Very professional service. Very flexible staff. Would recommend.

100 · 25 October 2020 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Ferenc, Thank you so much for leaving our Paddington office a 5-star review. We are so pleased to hear that you found our services professional and flexible. If you require further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team

5/5

Google

Great service and very kind staff. I have been dealing with them since 2013 👍🏻 …

Dr · 25 October 2020 · Fraser & Co London West End

Agent replied · 24 October 2024

Dear Sosan, Thank you so much for taking the time to write this 5-star review for our Paddington Office. Here's to many more years for working together. Best Wishes Fraser & Co Team

1/5

Google

Fraser and co 12 west end quay , south wharf rd London w2 . This is the branch that deals with accounts and invoices .Not happy with the HR and facilities manager , She sends me tax unfriendly version of an invoice re lettings fees which I found very difficult to understand . Made little sense to me re breakdown . So I sent her an email asking for a more TAX friendly version of the invoice . Not difficult . But she totally ignored my mail and re-sent me the same tax unfriendly invoice . Incompetent or what . 👎🏿

N · 25 October 2020 · Fraser & Co London West End

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Fraser & Co

Which Fraser & Co office has the most reviews?

Barnet has the most, with 237 reviews rated 4.5 out of 5, followed by London New Homes with 221.

Where are the Fraser & Co offices?

The four Fraser & Co offices, by town:

  • Barnet: 5 Charcot Road, Colindale Avenue, London, NW9 5HG, Barnet, NW9 5HG
  • Hounslow: 571 Chiswick High Road, London, W4 3AY, Hounslow, W4 3AY
  • London New Homes: Unit 12 West End Quay, 1 South Wharf Road, Paddington, London, W2 1JB, Westminster, W2 1JB
  • London West End: Unit 12 West End Quay, 1 South Wharf Road, Paddington, W2 1JB, Westminster, W2 1JB

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