★★★★★ 5/5
GoogleHaving had the pleasure of renting from Fraser and Co. for a fair few years now, I’m consistently impressed regarding the team’s ability and willingness to help. This is particularly true of Nazim, who has proven time and time again to go above-and-beyond: proactive, effective, and courteous, finding prompt and practical solutions to any queries, ensuring a happy and comfortable tenancy. A genuine pleasure to deal with, I gladly recommend to anyone moving forward.
Simon · 13 April 2024 · Fraser and Co London (571)
Agent replied · 13 June 2024
Dear Simon,
Thank you so much for taking the time and giving our Kew Bridge and Brentford branch a 5-star review in particular our Nazim. We are so pleased to hear that you had such a positive experience with Nazim and his team. Thank you for your kind words, we will ensure these are passed onto Nazim.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMacey has been an absolute pleasure to work with. She consistently goes above and beyond, demonstrating remarkable responsiveness even on weekends when she technically wasn't working. Her dedication to ensuring my needs were met promptly and efficiently is truly commendable.
Not only is Macey highly professional in her demeanor, but she also maintains clear and transparent communication at all times. Her clarity in explaining processes and addressing any concerns instills confidence and trust in her abilities as a real estate agent.
Overall, I cannot recommend Macey highly enough. Her exemplary work ethic, professionalism, and dedication make her a standout real estate agent who consistently exceeds expectations
Jacob · 10 April 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Jacob,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review, in particular Macey. We are so pleased to hear that Macey went above and beyond to ensure your needs were met.
Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMy agent Macey was brilliant - she was always quick to respond and answer any questions I had. This made the process of finding and securing my new flat very quick and stress free! I would highly recommend Fraser & Co.
Charlotte · 10 April 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Charlotte,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular Macey. We are so pleased to hear that Macey helped find you the perfect home and made the experience as stress free as possible.
Thank you for your recommendation and your kind words about Macey. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI just signed for a premium flat I could not find any better in the market. Tabby has been absolutely incredible throughout the whole process, the flat viewing was very pleasant and she toon the time to give me all the details. My situation was a little bit tricky to navigate with my current landlord and she was very patient until it was finally resolved. Very grateful for the support and looking forward to moving to my new flat.
Karina · 10 April 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Karina,
Thank you so much for taking the time to give our City & Shoreditch branch a 5-star review, particularly Tabby. We are so pleased to read such an amazing review! We will pass on your kind words to Tabby :)
Thank you for your recommendation. If you need any more help, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleOur experience with Fraser & Co and our agent Macey was far beyond our experience with any other agency. Kind customer service, extremely quick responses, very smooth referencing process. We found an amazing flat and put down first month’s rent in less than 30 hours! Can only recommend:)
Rozina · 10 April 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Rozina,
Thank you for taking the time out to leave us this 5 star review
★★★★★ 5/5
GoogleI absolutely love the service provided by Gemma Lettings agent. The agent helped us to close the deal quickly without any delays. They even assisted us in moving in on a Sunday which is not something other agents typically offer. It has been over six months since we started renting and unfortunately, there have been a couple of issues with the property. However, I appreciate the quick response and assistance of Pamela, the property manager. She is always willing to address and resolve problems promptly. Overall, I am grateful for their help.
Deepak · 10 April 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 9 June 2024
Dear Deepak,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review, in particular Gemma & Pamela. We are so pleased to hear that Gemma provided such a great service and assisted you in moving on a Sunday. We are also thrilled to hear that Pamela your property manager is quick to respond to any issues you have and resolves them promptly.
Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleGreat experience w/Tabby - super responsive and very professional
Sam · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Sam,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Tabby. We will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleVery professional and proactive!
Supreme flawless experience.
I highly recommend Macey,
fast and effective.
RM
Roberto · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Roberto,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey gave you a flawless property experience and thank you so much for your recommendation, we will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleHighly professional, reliable and excellent communication from Tabby at the company. She has been incredibly helpful and accommodating.
Marton · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Marton,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Tabby. We are delighted to hear that Tabby was reliable and was incredibly helpful during your property search. We will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleGemma helped me quick with an appartment, she sorted everything oit what was needed in a good way. She guided me well through the process.
Roel · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Roel,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular Gemma. We are so pleased to hear that Gemma efficiently helped and guided you in securing your new apartment.
Thank you for your recommendation. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI have been extremely impressed with the outstanding customer service offered by Macey and her colleague Tabby. Contact with her is very easy via WhatsApp on a daily basis. I never had a chance to speak to an agent via WhatsApp but this is actually a great idea. I was dealing with so many agencies in the past and to be honest, some of them don’t even reply to emails. Macey is very prompt and professional when dealing with us .I really wanted to emphasise how great you are! Surely the best letting agency in London!
Klaudia · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Klaudia,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey & Tabby. We are delighted to hear your feedback on their excellent customer service! We are so proud of the Team. Thank you so much for your recommendation and the shout out for being the best letting agency. We will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleLoved my experience with Fraser&Co and especially agent Macey. Got the viewing arranged super quickly and the whole process from making an offer to signing the lease took no time! Thank you Macey!
Elika · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Elika,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey sorted your move out so efficiently. We will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleWe have been supported by Tabby at Fraser & Co in finding a new place to rent, viewing it, negotiating with the owner and producing the required paperwork. We received a great service and always prompt responses which is not obvious. Highly recommended professional
Antonio · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Antonio,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Tabby. We are delighted to hear that Tabby gave you such great support in finding your new rental. Thank you so much for your recommendation, we will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI just wanted to say thank you to Macey for her amazing help in finding us the perfect flat in London. She was patient and thorough throughout the process, answering all our questions and addressing any concerns we had. I would highly recommend her services to anyone looking for a reliable and supportive real estate agent. Thank you again, Macey!
Antonio · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Antonio,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular Macey. We are so pleased to hear that Macey helped find you the perfect home!
Thank you for your recommendation and your kind words about Macey. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMacey from Fraser & Co was incredibly attentive and helpful throughout the entire process of finding a flat. She assisted me with every step, ensuring a smooth and stress-free experience. I highly recommend her services!
Dxb · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Dxb,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey made your move stress-free and was responsive to all your enquires. We will pass on your kind words to our Team in City & Shoreditch. Thank you for the recommendation!
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleDespite not going ahead with our offer on a lovely flat in Dalston, I must commend Tabby on her amazing service. She responded to all enquiries quickly, was extraordinarily helpful and polite throughout the whole process. She did a fantastic job and accommodated multiple viewings for me and my girlfriend. 10/10!!
Alex · 11 March 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 9 June 2024
Dear Alex,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Tabby. We are sorry to hear that you didn't proceed with the flat in Dalston, we hope you have managed to find your new place. Thank you for taking the time to give a shout out to Tabby. We will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI worked with Macey, really patient and kind, great experience!
Roxanne · 10 February 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Roxanne,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey was patient, kind and gave you such a positive property experience. Thank you so much for your recommendation, we will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleVery unprofessional. Asked them for a viewing on flat advertised on rightmove (Service charges were 2K on the platform) & then they came back to me saying they made a mistke & service charges were 3K instead!
Nikolaos · 10 February 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Nikolaos,
We apologise for the confusion regarding the service charges for the flat you inquired about on Rightmove. We acknowledge the oversight in updating the charges promptly.
This was a genuine mistake on our part, and we have taken immediate steps to correct and update the information across all platforms.
We are committed to transparency and have implemented measures to prevent such oversights in the future.
Your feedback is crucial, and we appreciate your understanding. If you have any further concerns, please contact us directly at info@fraser.uk.com
Best wishes,
Fraser & Co Team
★★★★★ 5/5
Google“Macey was great throughout the process. She is super friendly and caring and will go over and above to ensure
you are happy. I suggest that anyone looking for the perfect home, contact
her.”
Josh
Joshua · 10 February 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Josh,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey was so friendly and went above and beyond to help you find the perfect home. Thank you so much for your recommendation, we will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleThe process of finding a flat to rent was made much easier and smoother by Macey, who was incredibly responsive, reliable and professional in handling my queries and helping me to secure the property I wanted. Since moving in she has continued to check in with me about any outstanding matters.
Rochelle · 10 February 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Rochelle,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey made the process easy and everything went smoothly. Thank you so much for your recommendation, we will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleOne of the best in the business, walked me through ever step and Macey went above and beyond to help us Secure the flat on a short time scale, I would highly recommend them and especially Macey.
Oliver · 11 January 2024 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Oliver,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey helped secure your flat on such a tight timescale. Thank you so much for your recommendation, we will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleVery unsatisfactory service with fraser & co estate agents never experienced a agents of this low customer service and there low value of there customers is unacceptable be warned
Loubna · 12 December 2023 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Loubna,
We have no record of you being a tenant of ours or having contact with the branch. Please can you message us directly to give us further details about your property so that we can look into this for you?
Regards,
Team Frasers
★★★★★ 1/5
GoogleAwful company - do not recommend. Rabia especially is unhelpful and unprofessional.
Louanne · 12 December 2023 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Louanne,
We were sorry to learn of your dissatisfaction and will do our best to resolve it. We can see that you were tenants of ours at Marner Point. We will raise this internally as a complaint and our Operations Director will conduct a review of the process including reviewing the check in and out reports which are prepared by an independent clerk.
We will respond directly to you within seven days.
Best wishes,
Fraser & Co
★★★★★ 5/5
GoogleMacey from Fraser & Co was very friendly, helpful and responsive to any queries that we had.
Bhushan · 12 December 2023 · Fraser and Co London (47 Great Eastern Street)
Agent replied · 11 June 2024
Dear Bhushan,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey gave you a friendly and helpful service. Thank you so much for your recommendation, we will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
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