Fraser and Co estate agents in London

★★★★★ 5/5

Google

I rented my first home as a student in the UK, and Pamela guided me through the entire process in a clear and manageable way even though I had some admin hiccups. She was patient and helped to explain what I needed in terms of documentation for compliance. She’s got a really warm friendly personality, and helped to follow up with all involved parties on important bits to get everything in order. It was lovely having her as my agent.

Christabel · 13 November 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

I’ve worked with Nazim for a couple of years and he’s consistently let my flat quickly. He personally handles the marketing and viewings, and the property has rarely been empty. He’s responsive, keeps me updated, and has helped find fair solutions when challenges have come up. A reliable and professional negotiator.

Jackie · 16 October 2025 · Fraser and Co London (571)

★★★★★ 1/5

Google

2.5mths after moving out they have not released our bond. There was no dispute over final payment, they just have not refunded us or taken accountability. Extremely poor customer experience

Sarah · 16 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Very good experience dealing with this agency. We dealt directly with Pamela who went above and beyond for us. Her approach was extremely kind and patient and her energy + professionalism were very appreciated! 3 very happy customers :)

Imogen · 16 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Pamela and Gemma have been a delight, they have made the transition from viewings to the purchase of the property smooth

FOKTV · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

We had Pamela support us in finding and renting our new flat. She was super warm and helpful across the entire process, easy to contact and went above and beyond to provide us a very positive experience!

Harneet · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

My name Jesse. I rented an apartment through Pamela and Gemma and it was a great experience. They were very helpful and communicative. They made the whole process very smooth and answered all our questions quickly and in detail

Silvia · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 2/5

Google

I moved into a flat in March of this year and received the welcome email outlining who the utilities etc were set up with and who I needed to speak to to set up accounts. It was the typical Electic (no gas), Water and Council Tax. A few weeks after moving out, I was told there was a heating and hot water provider I was never told about and that this wasn't part of my electric bill - resulting in a surprise bill that I not only had to cover but I had to agree to give it to the landlord out of my deposit otherwise the deposit would be withheld indeterminately. This is pretty alarming: 1) I have no qualms about paying a bill that is due, however, only telling me a bill is due after I've moved out is incompetent at best and deceitful at worst. I thought I had tight control over my energy costs but this has essentially doubled my bills over the last 6 months. Hardly helpful during a time when energy costs are through the roof. If I'd known my energy usage was going to be double what I thought it was, I could have tried to moderate my usage even more. 2) I shouldn't have to give the landlord anything towards the bill - if the debt is between me and the utility provider, the landlord is irrelevant and it isn't grounds for withholding a deposit The TDS says "In general terms, the landlord must show that they have suffered a loss in order to claim from the tenancy deposit. If the utilities are not paid, it doesn’t always mean that the landlord has suffered a financial loss." Shelter says "Your landlord can only withhold your deposit for unpaid bills if it has cost them money. For example, if the gas company installed a prepayment meter and your landlord has to pay to change it back before they rent out the property again. Your landlord cannot keep your deposit just because you have not paid your final energy bills. Your debt is to the energy company not the landlord." So if the bill is in my name (no one has ever actually sent me a bill so I have no clue whether it is or isn't), the landlord hasn't faced any cost and therefore any proposed deduction or withholding is unlawful. Apparently, this is common practice - I spoke to one property manager who has done their best to help and they sounded quite distressed when describing how they're the one who has to have these difficult conversations with unknowing former tenants. Furthermore, if the bill and account should rightfully have been in my name, I can't see how it's above board to not give the bill payer any information on who the fixed provider is, ways to track usage and granular usage/unit costs. **Edit - 05/11/24** I've since spoken to someone senior at Frasers and I'm reasonably assured that, while this issue was first caused by a lack of communication around these bills, there was no malice or intent. I still have concerns about the deposit being leveraged but appreciate that there are other contributors to this issue and Frasers seem to be stuck in the middle of it.

Brendan · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

“Fraser& Co provided an outstanding service from start to finish. They were incredibly helpful, professional, and supportive throughout the entire process. I want to give special recognition to Iarina, who was exceptionally kind, attentive, and knowledgeable. Her dedication, patience, and clear communication truly stood out and made the experience smooth and stress-free. I couldn’t be happier with their service and highly recommend them to anyone!”

Chiman · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

I had a viewing with Larina. She was very kind and helpful with the viewing and provided me the right details with the property.

Mohit · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Pamela was an enormous help in finding the right flat and guiding us through the unusually long referencing process. She responded almost instantly at all hours. Take a break Pamela!

Luke · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Working with Pamela was fantastic. From start to finish, she was extremely responsive and incredibly proactive in sending listing and arranging viewings. She was always quick to answer my questions and really helpful through each step of process. Definitely one one of the best renting experiences I’ve had!

Joelynn · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Pamela and Gemma are lovely and responsive! Massive help with me to complete the move in a rather short window of time

Skye · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Pamela was the agent that handled my search for a one bed flat. It’s really hard to find the ideal place but Pamela was hands down the best estate agent I’ve worked with. She updated me regularly, was patient and didn’t try to pressure me at all, was flexible with viewing arrangements and moved the tenancy onboarding process quickly and smoothly. I ended up finding and securing a perfect flat within a day. Pamela was also honest, responsive, clear at communicating and I had an extremely efficient and enjoyable flat hunt process with her. I’d definitely recommend speaking with Pamela if you’re looking for a property in London.

Sanjeet · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

There are quite a few good, helpful, responsible and efficient staff at Frasers such as Marissa McIntosh (from the Accounts Department) whom I hv been dealing with the longest time is just lovely, goes her way out to assist, as with Jeyanda, Amreet who are also from the Accounts side, Gemma, Pamela, Elvis from the rental side, Amira, Omid, Zuzanna who try their best on the sales side. My sincere apologies if I have omitted anyone who has assisted me in the past 20 years at least that I have been dealing with Frasers. To Robert Fraser who came to Singapore years ago, you must be such an inspiring Boss to have a great team working with you. Sincere thanks again!

Gerry · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Gemma was my SA and she was the best I've had yet in London. Super easy going, professional and response. Also she was super real, not pushy like nearly all estate agents. Thoroughly recommend!

James · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Perfect experience with Ms.Pamela! She is so nice and patient, solved our issues with great kindness.

Mikiko · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

We have recently rented an apartment with Fraser’s, specifically Pamela. Pamela was very informative during the whole process and went above and beyond with the information she provided for example providing bill estimates and information before the viewing. We were rushing to find a place before going on holidays for a month and she squeezed us in for an inspection which we appreciated. During the referencing process she was very prompt in responding to all queries and has made the overall experience of securing an apartment in London seamless.

Malinda · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Pamela was extremely helpful and professional throughout the whole process and gave us a great experience! Would recommend

Andrew · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

My experience with Fraser & Co has been very positive so far 😊 I’d especially like to thank Fajer, who has recently been incredibly helpful and responsive - following up on everything we needed and making sure all issues were properly addressed. His support made the moving-in process much smoother. I also really appreciated Pamela’s help at the beginning - she was very kind and welcoming when we first got in touch and helped us with the initial steps. Thank you both for your support!:) it made a big difference and gave us a great start in our new home!

Dominika · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

I can’t recommend working with Pamela Traba enough. She understood my needs and was super responsive. She made the process of renting a flat from abroad a breeze.

Steven · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

Shout out to Pamela, who offered us timely responses and advice when we applied our first house in London remotely. Although the process was quite long as we are moving to a different city with new jobs and all, she was very reliable being our main point of contact online and guided us to pass references and set up accounts step by step. This girl deserves a salary raise 🙌 Ive been in an online customer service job previously so I know how frustrating it can be sometimes, but she did a good job!

Weiyi · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

We are very satisfied with the service provided by Fraser and Co during our tenancy. Alice and Pamela are consistently prompt in responding to any queries or issues and offered valuable support throughout. We appreciated their clear communication and reliable assistance, which made our tenancy experience smooth and hassle-free. Overall, we were pleased with the level of service provided.

Anup · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)

★★★★★ 5/5

Google

I interacted with a lot of different estate agents during my search, and it’s no coincidence that I ended up going with a Fraser & Co property. I could not be more complimentary of Pamela - throughout the whole process, communications was always prompt, well-informed, and friendly. She was very able to identify the type of property I liked, as all the properties she suggested were exactly what I was after. The process of organising a viewing I could fit around my work also was super easy. Genuinely the least painful house search I’ve ever had. Even the referencing system used was better than anything I’d seen before. Will be back in touch next time I’m looking to move!

Will · 13 October 2025 · Fraser and Co London (47 Great Eastern Street)