Trusted Agent profile
★★★★★
953 reviews across 3 offices and 3 platforms
Frank Harris & Co. has three offices, in Lambeth, Camden and London. Together they have 953 reviews on three platforms, rated 4.6 out of 5 overall.
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Frank Harris & Co.'s three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotKamran was fantastic
Kamran was fantastic, made the purchase so much easier for me and my client, was available to always answer my phone and helped me chase and get answers when he didnt need to. I did not have the best experience with high street agents before but Kamran Fard changed that and will be the reason we return in the hope we can work together again! Thanks once again Kamran
1/5
TrustpilotThe Most Incompetent HR
3/5
GoogleHelpful estate agency that I couldn’t recommend more highly - I worked with Alfie who was fairly on top of things and always searching for properties that fit requirements / budgets
Dear Lauren, Thank you for taking the time to leave a wonderful 5 star Google review. Alfie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotState of the art
Very pleased with Mohammed and Oscar in East London! The house was sold off market in only 4 days!!! Sales completed in 2.5 months!! They did the follow up and I can only be thankful for such excellence. Thank you!
1/5
TrustpilotMoved in on 10 September and by 13…
Moved in on 10 September and by 13 September the ceiling was leaking, right under an old water-damage stain they absolutely knew about.
1/5
TrustpilotBlatant liars - the most unprofessional service
We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.
5/5
GoogleDilan was excellent throughout the process of us signing for a flat, start to finish. His communication was clear and speedy and enthusiastic. He was proactive in terms of advocating for our interests with the landlord and helping us find the right deal that satisfied both parties and helped us secure our dream flat.
5/5
GoogleDilan helped me and my flatmates find and secure our perfect apartment. He was communicative throughout the process, advocated for us and our requests to the landlords, and helped us negotiate terms in the contract. All in all exemplary!
5/5
TrustpilotAs a tenant
As a tenant, I felt so cared for by everyone in the team at the Barbican office, from the moment I walked into the branch and was shown the flat until the return of my deposit… Special shout out to Luke, Libert and Charlotte… It is more than refreshing to believe I was dealing with people rather than the organization, Unfailingly kind and ethical. A Stellar experience…. Thanks…
Dear Neil, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asha
5/5
GoogleAlthough we didn’t end up letting through Frank Harris, we wanted to take the time to thank Dilan in particular for his help. He only showed us options that suited our needs and were in line with our discussions, was always accommodating …
1/5
TrustpilotUnprofessional and unsafe experience, not recommended
We are a professional family with two young children and signed a 3-year tenancy through Frank Harris. From the very first day, the property was not cleaned properly, dirt and damage under the fridge (see photos) and a broken bin left in place. Soon after moving in, we discovered mold on the ceilings, pest infestations, and a faulty lock on the front door.
Dear Carla , I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Asha, Customer Relations
5/5
GoogleZak made the whole process of securing our flat so much easier. He was always available, quick to respond, and really attentive to our questions and concerns. What could have been stressful felt smooth and straightforward thanks to his support.
5/5
GoogleGreat and highly professional service from Zak in helping us secure our 3 bedroom flat in London. Very friendly and lovely to work with
5/5
GoogleI’ve had a great experience with Zak. He has been very professional and has helped me and my flatmates through every step of the process
5/5
GoogleGrateful to Zak for helping us secure a flat in the SE1 area! Would recommend.
Dear Rhea, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asha
5/5
GoogleZac was very helpful during our house hunting. As foreigners, renting in the UK can be a long and tiring process, and we truly appreciate his support and patience
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleI had a really smooth experience renting with the help of Zak. He was super quick and efficient with everything, the appointment, the paperwork, even the referencing process, and he always provided clear information whenever I had … More
Dear Zizhen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleGreat property viewing experience, Zack was very helpful and friendly.
Dear Gennady, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleZak was fantastic to work with, he was professional, knowledgable and friendly. Thank you for all your help during the renting process. Highly recommend
Dear Rodina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleZak was so kind and friendly to work with. Professional and able to help with whatever we needed - was a great help through the renting process.
Dear Jaskiran, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
1/5
TrustpilotDisrespectful
I live in a development that doesn't allow boards on the outside of the building and also has a wooden facade. In all my time living in the development of 19 years no agent/company has put a board on the facade. What makes it worse is that it has wooden panelling and the board goes straight through it and has now damaged it. After multiple calls and promises of the board being removed nearly 2 weeks later it still is attached to the outside. Clearly the company has no respect for the owners in the building or the building itself.
Dear Alex, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Asma, Customer Relations
5/5
TrustpilotReally helpful team and made the…
Really helpful team and made the process effortless.
Dear Harry, Thank you for leaving a wonderful 5* review. Kind regards, Asha
5/5
GoogleZak has been incredible so far at securing us a new home with incredibly short notice after our original signed property with different agents fell through
5/5
GoogleMe and my flatmates had a really great experience at securing a 3-bedroom flat which was possible with the help of Zak! He has been incredibly supportive throughout the process which made it much more easier to understand everything. He … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lambeth has the most, with 564 reviews rated 4.7 out of 5, followed by Camden with 328.
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