★★★★★ 5/5
GoogleReview for Cindy Anderson - Folio London
I am writing to share my outstanding experience with Cindy Anderson, our property manager from Folio London. We have been living in Waldegrave Point in the Folio complex for three years, and since day one, Cindy has consistently demonstrated exceptional professionalism and dedication in managing our property.
Recently, we encountered an issue with our cooker, and Cindy promptly arranged for it to be fixed. Her swift response and efficient handling of the situation ensured that we experienced minimal inconvenience, which we greatly appreciate.
Moreover, Cindy always arranges everything we need with remarkable speed and promptness. Whether it’s maintenance issues or other concerns, she addresses them with efficiency and care. Just recently, she assisted us with our car parking space, resolving the issue quickly and smoothly, which made a significant difference for us.
Cindy's proactive approach and attention to detail make living in a property managed by her a pleasure. Her friendly demeanour and willingness to go the extra mile ensure that we feel well taken care of. We have complete confidence that any issues will be resolved quickly and effectively, thanks to her dedicated efforts.
Thank you, Cindy, for your excellent service and unwavering commitment to maintaining a high standard of property management. Your hard work and dedication do not go unnoticed, and we are deeply grateful for all that you do.
Best Regards
Jamal Rahman and Family
London · 11 August 2024 · Folio London (2)
Agent replied · 25 August 2024
Thank you, Jamal, for your wonderful feedback!
We're delighted to hear about your positive experiences with Cindy and her exceptional service. Your satisfaction is our priority, and we appreciate your trust in us over the past three years.
Thank you,
Folio London
★★★★★ 5/5
GoogleWe have been renting with Folio for almost 2.5 years, a great brand new apartment. During that time, all of our requests and fixes required, we were able to log them in the platform and we had fairly quick response. Any enquires we had with Cindy had prompt response and she was always helpful.
Dimitris · 11 August 2024 · Folio London (2)
Agent replied · 25 August 2024
Thank you for your positive feedback! We're thrilled to hear that you've had a great experience with your apartment and that Cindy has been helpful in addressing your needs. Your satisfaction is our priority, and we appreciate your continued support.
Thank you,
Folio London
★★★★★ 1/5
GoogleTwo days ago we moved to a new house managed by the foilo Port manager. We were told that it would be cleaned and in a livable position when it was delivered to us. The house was horrible and disgusting when we entered. And more importantly they don’t accept to do a proper cleaning, speaking very rudely to us and don’t answer our calls (Francis and Cindy). I strongly recommend do not work with folio again. Truly a terrible property management/real estate company.
Kübra · 4 August 2024 · Folio London (2)
Agent replied · 25 August 2024
Thank you for reaching out,
We’ve investigated this issue and spoken with your property manager, Cindy.
As per your photos, there were some minor cleaning omissions, centred around furniture and the balcony, these were resolved the next working day and as a Goodwill gesture, we agreed to replace furniture items which had not been originally requested.
We sorry that the flat was not completely ready for your move in but we have acted quickly to resolve the issues.
If there is anything outstanding, please let us know.
★★★★★ 5/5
GoogleRating only, no written review.
Amir · 26 July 2024 · Folio London (2)
★★★★★ 1/5
GoogleSlow on repairs and tried to take the whole tenancy deposit, which they failed in doing - stay well clear of renting properties from them
Callum · 26 July 2024 · Folio London (2)
Agent replied · 25 August 2024
Hi Callum,
Thank you for your feedback.
We are sorry to hear of your dissatisfaction.
In order for us to discuss this further, please contact us on 020 3815 0484.
Thanks,
Folio
★★★★★ 1/5
Googlegot scammed by them. never pay a holding deposit before passing the referencing phase, they'll do anything to make you fail so they can keep your money. use another agency that does the referencing phase first before asking for a deposit. yuck.
Winter · 26 July 2024 · Folio London (2)
Agent replied · 25 August 2024
Thank you for your feedback! We completely understand that losing your holding deposit can be disappointing. We strive to make the renting process as clear and enjoyable as possible, and we outline our referencing criteria before any holding fee is paid. Unfortunately, in this case, those requirements weren't met. If you have any questions or concerns about how this was handled, please feel free to reach out to us at hello@foliolondon.co.uk.
★★★★★ 5/5
GoogleFolio London is truly here for renters. We enjoyed our tenancy and our building manager Lerayne was always so helpful!. The most trustworthy landlords and we even got an interest on our deposit. THANK YOU😊! …
Juliana · 26 June 2024 · Folio London (2)
Agent replied · 25 August 2024
Thank you Juliana, we appreciate your positive feedback and are happy you have had a great experience with us!
Thank you,
Folio London
★★★★★ 1/5
GoogleRented an apartment with them for a year. Even after numerous noise complaints about the neighbor above us for 10 months, the property manager did not resolve the issue. Ended up moving out and cleaned the apartment with the the cleaner they suggested and spent extra 150 pounds because it was not cleaned to "professional standard". very poor service. We will think twice/thrice before renting an apartment with Folio.
Harini · 6 June 2024 · Folio London (2)
Agent replied · 13 June 2024
Thank you for sharing your feedback with us. We appreciate your honesty and take your concerns seriously. Our goal is to ensure a positive experience for all our tenants, and we apologise if we fell short in your case.
Regarding the cleaning deduction, we understand your frustration. Our intention is never to inconvenience our tenants. The property was cleaned to a domestic standard, as reflected in the checkout report undertaken by a third party. Folio, or any partners of ours, do not affiliate with any cleaning companies therefore we encourage you to reach out to cleaning company directly to address any discrepancies.
Regarding the noise complaints, we received these and took your complaints seriously, with both us and the concierge speaking with the neighbour in question, however no other neighbours reported the excessive noise.
★★★★★ 1/5
GoogleRented a property with Folio for a year. Made numerous noise complaints about the neighbor above us who played songs on woofer all night, the property manager did not resolve the issue even after complaining for 10 months. Moved out of the apartment and cleaned the apartment with the cleaning company suggested by them, but ended up paying 150 pounds extra, because the property was not cleaned to a "professional standard". very very poor service. we will think a multiple times before renting an apartment with Folio. very bad service.
Ramadhyani · 6 June 2024 · Folio London (2)
Agent replied · 13 June 2024
Thank you for sharing your feedback with us. We appreciate your honesty and take your concerns seriously. Our goal is to ensure a positive experience for all our tenants, and we apologise if we fell short in your case.
Regarding the cleaning deduction, we understand your frustration. Our intention is never to inconvenience our tenants. The property was cleaned to a domestic standard, as reflected in the checkout report undertaken by a third party. Folio, or any partners of ours, do not affiliate with any cleaning companies therefore we encourage you to reach out to cleaning company directly to address any discrepancies.
Regarding the noise complaints, we received these and took your complaints seriously, with both us and the concierge speaking with the neighbour in question, however no other neighbours reported the excessive noise.
★★★★★ 5/5
GoogleCharlie helped us get our home in freshwarf effortlessly. Besides he is very friendly and approachable
Shaik · 14 May 2024 · Folio London (2)
★★★★★ 1/5
GoogleReally bad experience, when went for the viewing and paid holding deposit it was all going great plenty of communication. Then I was passed on the Hussain to look after my application, I tried texting, emailing calling etc and little to no response. When finally got in touch he told me I had some time to get things sorted as I had a month before the move in date as my brother had failed but I had passed the referencing. Only a week later to get an email saying my application was cancelled. I had to find out from my brother that my money that I had placed was not going to be returned, bear in mind it was MY MONEY, I was sorting the application not him. Since receiving the email Hussain has ignored all communication and I called the office was told I was getting a call back that day and still yet to hear anything. Be wary of this company they take your money, and don’t have the decency to explain to the person who made the deposit why they ain’t getting their money back all I wanted to know was if I could continue without my brother on the tenancy. The basically rob you blind and stop communication. I’m disgusted with the lack of communication and lack of help they give soon as they have money off you
Chanel · 14 May 2024 · Folio London (2)
★★★★★ 5/5
GoogleMany thanks to Charlie at Folio for the consistent support and help in finding a new property- he made the process seamless
Alex · 14 April 2024 · Folio London (2)
★★★★★ 5/5
GoogleCharlie was great at helping me get through the process of securing a flat. Very professional, quick to respond, and friendly. Thanks
Jamie · 14 April 2024 · Folio London (2)
★★★★★ 5/5
GoogleI have just finish my tenancy agreement with the company it was ver good experience. Especially Charlie has helped me a lot made it very easy for me . Highly recommended
Shiamaa · 14 April 2024 · Folio London (2)
★★★★★ 4/5
GoogleAlthough we are yet to move in, I will say that the whole process of viewing the property, the conservations that followed and the admin which was required from both sides to secure the property was very smooth. Nabil, the agent we were dealing with, was very helpful, allowed us to contact him at any time and was prompt with his replies also.
Thom-James · 14 April 2024 · Folio London (2)
★★★★★ 5/5
GoogleI would like to thank to Francis Hargreaves for amazing and professional service, communication and big help taking us through the process to rent such a amazing home. Very friendly and we would like to say big thank you from
Daniel, Iva, Denisa and Adrian
One of the best experiences, it was a great agent.
Iva · 14 April 2024 · Folio London (2)
★★★★★ 1/5
GoogleAbsolute scammers - avoid at all costs!!!
I signed a lease agreement in June for a tenancy to start in September. It was already a bit shady in the beginning as they refused to countersign the agreement until I sent them one month of rent to them. After that, they continued to ignore my emails and calls, refusing to countersign the lease agreement still. I then asked for my money back since they wouldn't sign the agreement. They refused to give it back to me. At the end of August, 1 week before my lease was set to begin, they told me that they had rented it to somebody else instead.
Don't get screwed like I did. Avoid these people like the plague.
Nick · 14 April 2024 · Folio London (2)
★★★★★ 5/5
GoogleI wanted to thank and highlight Catherine Olatunji for the exceptional work she is doing as a property manager. Catherine has been a great help in securing a parking space for me, which has solved a great deal of hassle. She has been proactive in liaising with the parking contractor to ensure they provided me with the access fob, and when faced with a delay from the contractor she stayed on top of it and reguarly kept me updated through both emails and phone calls, this was greatly appreciated as it meant I always knew what the current situation was. Once the access fob had been delivered, it turned out that it was incorrectly programmed, Catherine was proactive on this and made sure the contractor returned asap to resolve the matter and this was indeed swiftly resolved. Catherine has also called me several times as a check up just to see how I am settling into the property and this has helped in me feeling comfortable and settled into the property. Thank you for all your help Catherine!
Ibra · 14 April 2024 · Folio London (2)
★★★★★ 4/5
GoogleMy experience with Folio London has been great so far. Both the landlords and the agents have been very professional and helpful. Shout out to Charlie for his support in securing my flats at CPW on two occasions. He has consistently been available and proactive in addressing my questions and requests, definitely made a positive impact on my renting experience here. :)
Jaspreet · 14 April 2024 · Folio London (2)
★★★★★ 5/5
GoogleRecently moved into Walder Grave Point. Love the development and Francis made it seamless.
Stef · 15 March 2024 · Folio London (2)
★★★★★ 5/5
GoogleFolio really helpful with finding my new home so thank you to francis and Charli , a professional service all round.
Debra · 15 March 2024 · Folio London (2)
★★★★★ 4/5
GoogleCharlie Morton has been very helpful throughout the process.Very professional and provided all the details/info we needed.
Irene · 15 March 2024 · Folio London (2)
★★★★★ 5/5
GoogleHighly recommend using folio! Made my move completely stress free! Francis was a pleasure to work with.. thank you ☺️
Joan · 15 March 2024 · Folio London (2)
★★★★★ 5/5
GoogleFrancis and Charlie made my life so much easier. Really happy in elephant and castle. Would recommend:
Devin · 15 March 2024 · Folio London (2)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
