Folio estate agents in London

★★★★★ 5/5

Google

Honestly this was a great company to rent from. They were really friendly and helpful, and exceptionally accommodating of our large dog. They really try to embody a sense of community in their properties, and they were clearly good judges of character as all the tenants were lovely as well. Any issues were dealt with promptly. Our Property Manager, Agata Sungaila, was a genuine and lovely person and worked hard to answer our questions and solve our problems. When the tenancy ended there were no nasty surprises and they even waived a few costs. Very happy :)

Jeremy · 16 October 2025 · Folio London (2)

★★★★★ 1/5

Google

Residents of the Bakersfield building are suffering because the elevators keep breaking down, and Folio is doing nothing effective to fix it. They repair it, and just a few hours later it stops working again. Several residents have even been trapped inside the lifts. It’s unacceptable and shows a complete lack of respect and care for mothers, children, elderly people, workers, and those with disabilities living on the 8th floor. We deserve better!

ELAINE · 16 October 2025 · Folio London (2)

★★★★★ 1/5

Google

Tô Fólio am writing to formally express my concern and frustration regarding the ongoing issues with the building's elevator, which has been consistently malfunctioning and frequently out of service. This is not a one-time incident, the elevator has broken down repeatedly over the past several months, often remaining out of order for days at a time. This situation is not only extremely inconvenient, but it has also had a serious impact on the health and well-being of residents, especially those with mobility issues, elderly tenants, and individuals with medical conditions who are physically unable to use the stairs. The current condition of the elevator poses a significant risk and violates basic accessibility standards. It is unacceptable that people who rely on the elevator for their daily activities are being forced into physically strenuous and even dangerous situations due to poor maintenance or delayed repairs. We urge building management to treat this issue with the urgency and seriousness it deserves. Immediate and long-term solutions must be put in place to ensure the elevator is reliable, regularly maintained, and quickly repaired whenever necessary. Please provide a response as soon as possible with a clear plan of action.

Marcos · 16 October 2025 · Folio London (2)

★★★★★ 5/5

Google

We lived in on of the properties at Chelmsford. From onboarding to vacating everything was such a smooth process. The entire team has been so approachable and efficient. The property and the amenities were top notch. A special mention to our property manager Agata Sungaila, she was very attentive and very approachable. She was very quick at problem solving and always got the best outcome to any problem. Thank you for a wonderful experience.

Karishma · 16 October 2025 · Folio London (2)

★★★★★ 1/5

Google

Again Dear Nana [Building Manager / Property Management Team], I am writing once again to report that both elevators in the building are not working. This situation is becoming extremely difficult for me, as I am unable to use the stairs due to my medical condition. Living on the top floor, I am deeply concerned about my safety, especially in the event of an emergency. I sincerely hope that the necessary repairs can be carried out as soon as possible to prevent any serious consequences. Please treat this matter as urgent. I would appreciate an update on when the elevators will be functioning again. Thank you for your attention and understanding. Edmilson filho

Eddy · 16 October 2025 · Folio London (2)

★★★★★ 2/5

Google

Folio changed since 6 years I'm renting. The service in our estate has seen much better. 3 property manager in the past 4 years. We have 3 recycling bins only for nearly 200 flats, collected twice a week. Public lights are missing too. Overall a company that once upon a time used to be social. EDIT - October 2025 Living under Folio London’s management has been a constant source of frustration. The way they run the estate feels careless and unresponsive. Basic issues like repairs, maintenance, and communication are either ignored or dragged out for months. Tenants are rarely updated, and when we do get a reply it’s often vague or dismissive. It feels like Folio prioritises collecting rent and charges rather than looking after the residents or the estate itself. Things that should be simple, like ensuring safety, resolving service charge disputes, or maintaining communal areas, turn into endless back-and-forth with no real solution. If you want a landlord who genuinely cares about residents and the community, Folio London is sadly not it. If you ask why I stay in the poorly maintained flat, location is convenient ONLY.

Thomas · 16 October 2025 · Folio London (2)

★★★★★ 1/5

Google

Edit: They are super unresponsive, they have been holding part of my security deposit for 7 months and Ben Coates has deliberately been slow in replying and ignoring my emails. I have been renting from Folio for almost three years now and haven't had any problems so far. Gine Christie (the RW Property Manager) is very responsive when I have issues with my property and often resolves them quickly. She also made the check-in and check-out processes smooth when I changed flats earlier this year. If you want a good experience while renting your flat, check Folio's RW properties.

Ivan · 16 October 2025 · Folio London (2)

★★★★★ 5/5

Google

Rating only, no written review.

Gabriel · 16 September 2025 · Folio London (2)

★★★★★ 5/5

Google

I have nothing but praises with Folio London, especially with Kornelia who handled our letting process quickly and efficiently. I only had one week left in my previous tenancy and had a series of unfortunate events but Kornelia helped me get the property as soon as possible - a real life saver! Referencing checks was quick as well, it took less than 24hours. Highly recommend Folio, especially Kornelia!

Maria · 21 August 2025 · Folio London (2)

★★★★★ 5/5

Google

From the moment I met Kornelia, I knew I was in good hands. She just got the kind of home I was dreaming of, like she could see the vision I had in my heart before I even fully expressed it. What followed was truly a sun selling experience. Kornelia’s attention to detail, her dedication, and the genuine care she puts into her work is something rare. She made the entire process feel easy and completely stress-free, which is no small feat when house hunting! She’s not just an agent, she’s the kind of professional you dream of working with. Thanks to her, I’m now living in my dream apartment, and I couldn’t be more grateful. Thank you, Kornelia, for everything.

Jemima · 16 July 2025 · Folio London (2)

★★★★★ 5/5

Google

We had a great experience with Folio. From the initial apartment viewing to finalising the paperwork, everything was handled smoothly and professionally. Our agent, Kornelia, was a pleasure to work with, friendly, responsive, and always straightforward. She addressed all our questions promptly and helped make the entire process stress-free. After moving in, any property issues we raised were quickly resolved. We're really enjoying our new home and would highly recommend Folio, especially Kornelia, to anyone looking for a new place.

Beyond · 16 July 2025 · Folio London (2)

★★★★★ 5/5

Google

Agata has been an absolutely lovely property manager throughout our tenancy. She was always kind, professional, and quick to respond whenever we needed anything. The move-out process was smooth, and we were especially grateful for how fairly everything was handled, including the return of our deposit and the reference she kindly provided. It’s rare to find someone so approachable and genuine in this field. Thank you again, Agata!

Inês · 13 July 2025 · Folio London (2)

★★★★★ 3/5

Google

Rating only, no written review.

Greg · 12 July 2025 · Folio London (2)

★★★★★ 5/5

Google

Fantastic service from Nabil. He guided us through the process really well and thank you for all your help.

Courtney · 30 May 2025 · Folio London (2)

★★★★★ 1/5

Google

Terrible experience the entire time I stayed. My property manager Sharon was by far the most unhelpful, antagonistic and rude landlord I have ever had to deal. The properties are nice but poorly managed and maintained. they are multiple MIXED meters in new garden quarter e15. I had a nightmare experience dealing with energy provider to address the metering issue and Folio management actively hindered and delayed this process. Lost over £1500 in the process trying to address it. This firm loves to live in ambiguity and do answer emails or phone calls. I would have to call my property manager from other numbers because she was so inept. If you like the properties I suggest that you explicitly ask for Sharon NOT to be your property manager and withhold rent if they do conduct the maintenance they are legally obligated to. They will threaten and intimidate you but have no fear, this organisation is nothing short of an inept and wilfully ignorant in its practices. I would give zero stars if I could. If you want do not want stress from your living situation, I would suggest running as far away as you possibly could. Am I a disgruntled customer? Yes Did Folio actively make my living experience extremely stressful? Yes I am sharing this message as a warning because blood thirsty landlords like Folio should be allowed to conduct business by taking advantage of tenants in the manner they do. Do not be fooled by the nice looking properties - it’s a trap!

Nikhil · 17 May 2025 · Folio London (2)

★★★★★ 1/5

Google

Absolutely terrible experience. I spent over a month going back and forth with this agency, providing every document they asked for, proof of income, ID, references, and even a satisfied CCJ letter. Despite meeting all their criteria, they kept moving the goalposts and asking for additional, unnecessary documents that weren’t relevant to the application. It became very clear that we were being treated unfairly, and I can’t ignore the fact that race may have played a role in how we were handled. It felt discriminatory and completely unprofessional. They wasted our time, gave us false hope, and ultimately refused to give us the property without a valid reason. I would not recommend this letting agency to anyone, especially if you’re Black or from a minority background. People deserve to be treated with fairness and respect, and this agency failed on both fronts.

Cadijatu · 16 May 2025 · Folio London (2)

★★★★★ 5/5

Google

Ilie was very friendly and professional would recommend him to anyone looking to rent at folio

Fisnik · 16 May 2025 · Folio London (2)

★★★★★ 5/5

Google

Fantastic work from Jekabs. We all know the stress a move can generate, but having a professional like him made the process smooth.

Esteban · 14 May 2025 · Folio London (2)

★★★★★ 5/5

Google

Huge thank you to Jekabs for being so attentive and being so nice to us. Successfully moved in last week. Impressed by the flat and the entire move in process - everything is automated. Hoping to have a good time at this property. Clean and overall new everything.

옹이편체이체이 · 24 April 2025 · Folio London (2)

★★★★★ 5/5

Google

I had a very good communication with Francis. Very straight forward and helpful

P · 16 April 2025 · Folio London (2)

★★★★★ 5/5

Google

Great service! Quick response from our manager Cindy Anderson if any faults in the flat or if any problems Cindy is very supportive. We're satisfied to be a part of Folio tenants.

Katarzyna · 16 April 2025 · Folio London (2)

★★★★★ 5/5

Google

The service was very professional handled.

Russel · 16 April 2025 · Folio London (2)

★★★★★ 5/5

Google

Good and friendly staff. Specially Jekabs helped us lot in letting the property

Bharath · 16 April 2025 · Folio London (2)

★★★★★ 5/5

Google

Francis is a credit to your team. Knowledgeable and friendly and really made a stressful experience of moving very easy!

Sohail · 16 April 2025 · Folio London (2)