Folio estate agents in London

★★★★★ 4/5

Google

Francis is a great agent. Easy to talk to.

Dave · 11 July 2026 · Folio London (2)

★★★★★ 5/5

Google

excellent property manager! Our property manager Agata has been amazing, responding to queries promptly and in a very cooperative way. She has always been very willing to help. Her support has been a major reason why our daughter enjoyed her 2 years at Norman Court, Chelmsford so much. Thank you Agata

Christina · 11 June 2026 · Folio London (2)

★★★★★ 5/5

Google

The whole experience was seamless, smooth and fast. Communication was the best I’ve ever seen, genuinely. Antonia was absolutely fab. I can’t recommend her and Folio enough. Stars, all of you. Thank you so much.

Mayur · 11 June 2026 · Folio London (2)

★★★★★ 2/5

Google

We had a very disappointing experience with Folio London while trying to rent one of their apartments from abroad. Communication was extremely difficult from the beginning. It was hard to get anyone to answer emails or phone calls, despite us making several international calls at our own expense. When we finally managed to speak to staff, the attitude was unprofessional and dismissive. At one point, we were told that “calling multiple times does not mean you will get the house,” even though we were simply trying to follow up after receiving little to no communication. We were also told that a viewing would be arranged for the next day, but no confirmation or follow-up was ever sent. Later, during another call, we were informed that the office would not be working over the long weekend (Saturday, Sunday, and Monday). However, on Saturday, we discovered that the apartment had already been rented out. What frustrated us most was not necessarily losing the apartment, but the lack of transparency, poor communication, and dismissive treatment throughout the process. International applicants already face additional challenges, and we expected a more professional and respectful experience from a housing agency.

Zaid · 11 June 2026 · Folio London (2)

★★★★★ 1/5

Google

As I was going through references my co tenant failed because he didn’t realise he had to disclose a ccj which is satisfied in 2022. I understand they have policies and rules but we paid £250 and atleast give another opportunity to rectify as it was a human error unintended. Poor management.

Sivahar · 11 June 2026 · Folio London (2)

★★★★★ 1/5

Google

Disappointing experience with Folio regarding rental properties in IG11. Communication from Charlotte was slow, with delayed responses about arranging viewings. When I finally went for a viewing, I was told another offer had already been made on the property. The property was advertised with parking, but this was not guaranteed. I was later informed there was a waiting list with no clear timeframe for obtaining a space. As a key worker who requires parking, this was a significant issue and should have been made clear from the start. Poor customer service and lack of transparency.

R · 11 June 2026 · Folio London (2)

★★★★★ 5/5

Google

I had a great experience with Antonia Shurety, from the initial viewing all the way through to preparing for the move-in. She was helpful, responsive, and made the whole process smooth and straightforward.

Adila · 11 May 2026 · Folio London (2)

★★★★★ 1/5

Google

I rather had not so good experience interacting with one of their executives, wherein I was trying to discuss with him about couple of properties that I was interested to rent. Being new to the UK I was still trying to still figure out how things work in terms of renting an apartment, the rules, the fees etc. etc. But the comms. I received wasn't helping me with the answers I was looking for. I happened to ask this guy why there was a difference in a bed property rent and probably it annoyed him off or something, not sure. His response to the email didn't sound too nice and I had no replies post that even after asking if one of those properties at least be viewed in person and if not if a video could be shared in case in person viewing wasn't allowed. I had no response there after.

Poonam · 26 March 2026 · Folio London (2)

★★★★★ 5/5

Google

My husband and I lived in Chelmsford for 2 years and 4 months, and our flat was managed by Agata from Folio. She was absolutely amazing throughout the entire time. She was always very responsive whenever we needed help, incredibly polite, and very solution-oriented. Even when something was outside of her direct responsibility, she still guided us and helped us find the best way to resolve the situation. We are truly grateful for all her support and would highly recommend her!

Erika · 26 March 2026 · Folio London (2)

★★★★★ 5/5

Google

I would like to thank Folio London and Agata I have been extremely pleased with Folio and from day one, I can say that I have been very impressed with the quality of the real estate that they offer. I would like to thank Folio London, and especially Agata Sungaila for her strong support. When we have troubles, She was always quick to respond and help. We appreciate very much for her win-win solutions, which are good for both of Folio London and tenants like us. Highly recommended!

Jun · 26 March 2026 · Folio London (2)

★★★★★ 5/5

Google

Our experience with Folio London was positive from start to finish. We initially missed out on the first property we were interested in, but when a second one became available, we immediately got back in touch. Nabil, who had been our point of contact for the first property, kindly directed us to Francis, who was managing the second one. Francis contacted us almost straight away and arranged a viewing that went smoothly from beginning to end. He answered all our questions, noted our requests, and even took the time to recommend some helpful tips and point us towards a few money-saving offers to make the move easier. After searching for quite some time, making several offers that were rejected or outbid, and viewing a number of properties that were either not as described or simply overpriced, this experience was a real breath of fresh air. The property was exactly as advertised, and during the viewing a refurbishment was already well underway. We also really appreciated that there was strictly no price bidding. Francis also helped guide us through some of the forms and applications and was always available on the phone whenever we needed assistance. Overall, the entire process felt professional, transparent, and genuinely supportive. Our experience was 10 out of 10, and we would highly recommend Folio London to anyone looking for a straightforward and positive renting experience.

Tony · 19 March 2026 · Folio London (2)

★★★★★ 1/5

Google

Folio doesn't answer emails. It's impossible to get an answer out of them. They can't even tell me the paint they used in my walls.

Luis · 16 March 2026 · Folio London (2)

★★★★★ 5/5

Google

I would like to thank Agata from Folio London for her outstanding support. She was always polite, approachable, and quick to respond to any concerns. Her professionalism and clear communication made the tenancy process easy and well-organized. It’s reassuring to deal with someone who is efficient and genuinely helpful. Highly recommended!

Akshay · 16 March 2026 · Folio London (2)

★★★★★ 1/5

Google

I was staying in this property for more then 3 year and many issues which they took time to fix but unfortunately in Month of December I went away for holidays and when return back was surprised to see that my whole bathroom walls were soaked with water and when contacted the property manager by email and phone call it too then whole month of January and February to revolve the broken pipe line issue as well to paint the wall during this period I had to face lots of challenges and inconvenience but still I went with the flow and as discussed with the property manager I had submitted by email the high amount of bills received by water and electricity department but nothing was done as a tenant I had to pay the high amounts of bills and when contacted the agency they said they cannot do anything . I will never recommend this agency to anyone as they do not care for tenants and they make fall promises .

Jocy · 16 March 2026 · Folio London (2)

★★★★★ 5/5

Google

We had a really positive experience renting through Folio London. The process was straightforward from start to finish, and communication was always clear and timely. Our property manager, Agata, was particularly helpful throughout our tenancy. Any queries we had were handled quickly and professionally, which made things much easier for us. The checkout process was also smooth and fair, and our deposit was returned without any issues. Overall, a very good renting experience and we’d happily recommend Folio London to others.

Victor · 16 March 2026 · Folio London (2)

★★★★★ 5/5

Google

I've rented with Folio London for almost 5 years and my property manager has been Agata Sungaila. I have been extremely pleased with Folio and from day one, I can say that I have been very impressed with the quality of the real estate that they offer. After renting in many countries around the world, I can objectively say Folio has been nothing short of exceptional. The units are very well maintained in relatively new complexes, and have quality modern amenities and appliances. More importantly Agata has been a very professional property manager, who has made prompt communication and personalized tenant support her emphasis in all of our dealings. A beautiful rental unit with an awful property manager is an absolute nightmare. Agata is the reason why I will always recommend Folio and choose Folio again if their units are an option wherever I may move to in the future.

Kristoffcherian · 16 March 2026 · Folio London (2)

★★★★★ 1/5

Google

I would like to speak to a head management. We have not been given our deposit back it's now been over two weeks since moving out of our property. Not checkout report and no communication. Our propert manager Nana Kunadu has not responded to us. This is extremely disheartening

Denise · 16 February 2026 · Folio London (2)

★★★★★ 5/5

Google

Agata from folio has been my property manager for almost 5 years now. Over the years, she has proved to be the loveliest property manager I have ever dealt with. She is keen to help where she can and is always willing to go the extra mile to make sure me and my dog are comfortable at the property. She is one of the reasons I have opted to stay that long at one of folio's property. A property manager can definitely make a huge difference, and she has made a difference for us. She is lovely, kind yet professional. Thanks Agata! :)

Deborah · 16 February 2026 · Folio London (2)

★★★★★ 5/5

Google

My experience with Folio London, and with Agata in particular, has been nothing but a pleasure. My residency has been smooth and easy to manage, with any issues handled promptly and efficiently. Agata’s positive attitude, quick response time, and consistently courteous and helpful manner have made the entire process genuinely lovely. As with any building management, occasional issues do arise, but Agata’s professionalism has ensured they were always resolved effortlessly. I would highly recommend Folio London.

Ashleigh · 16 February 2026 · Folio London (2)

★★★★★ 5/5

Google

I felt safe and secure here, nice clean building with very friendly staff. Building manger was great she was quick to reply and happy to help when I had a problem

Ellie · 16 February 2026 · Folio London (2)

★★★★★ 5/5

Google

Lived at my property for over 5+ years with folio. It has been amazing. Catherine my property manager has been nothing short of a blessing as a property manager. During a time when life felt overwhelming, her kindness, patience, and genuine compassion meant more to me than words can fully express. She didn’t just manage a property, she showed humanity, understanding, and care when it was truly needed. Catherine listens. She reassures. She follows through. Every interaction made me feel respected, supported, and never like “just another tenant.” Her communication is thoughtful, her actions are reliable, and her heart is clearly in what she does. In a role where empathy can be rare, Catherine stands out in the most beautiful way. I will always be grateful for the way she handled things with such warmth and dignity and that is something I will never forget. I would highly recommend folio to every family member and if everyone can have a property manager like Catherine, then they’ve won at life!

Ruweyda · 16 January 2026 · Folio London (2)

★★★★★ 1/5

Google

Unfortunately, my experience with this company has been extremely frustrating. For more than six months, I have been chasing them to resolve multiple maintenance issues in the property. I have emailed and called several times and was repeatedly promised that the problems would be fixed, but nothing has been done. The unresolved issues include faulty bathroom plumbing, a malfunctioning oven, a mice infestation, and damaged kitchen cupboards. Despite this, rent payments are still expected without any delay, while basic living issues are ignored. This company shows poor customer service, weak property management, and no urgency when it comes to tenant well-being. I would advise others to be cautious before renting through them.

IULIIA · 16 January 2026 · Folio London (2)

★★★★★ 1/5

Google

If I could rate 0 stars I would. The absolute HORROR stories I have heard about this property management group. How can you not reply to your tenants after they try daily to contact you because there is literal SEWAGE leaking into their flat? A previous tenant still has access to their flat? How many times can you call a number or general service line or email before you actually respond? I beg, I BEG, you investigate Monique and ask what she’s actually doing employed under you because it seems like she needs help. I would literally run for the hills if I saw a property managed by this group. I pray legal action is taken against you.

Kim · 16 December 2025 · Folio London (2)

★★★★★ 5/5

Google

I lived in a Folio property (Chelmsford) for nearly two years and had a genuinely great experience. The team was always responsive, and any repairs were handled quickly and professionally. When my washing machine broke, they replaced it within a few days, no fuss, no chasing. Their online portal made everything simple: clear bills, easy payment tracking, and even adding or removing parking was straightforward (with only a short wait each time). A special shout-out to Agata, who was consistently friendly, helpful, and an absolute pleasure to deal with. She really went above and beyond throughout my tenancy. Folio is lucky to have her, give her a raise! 😊 All in all, highly recommended.

Joe · 16 November 2025 · Folio London (2)